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男子充值爱奇艺25年会员遇退费难 官方:退款流程已启动
Xin Lang Cai Jing· 2025-12-28 14:15
(来源:中国宁波网) 转自:中国宁波网 近日,河南男子在爱奇艺平台充了25年会员遇退费难一事引发关注。 12月28日上午,爱奇艺官方回应称,已关注到黄先生的退费诉求,第一时间进行核查,并启动原支付渠 道退款流程。因其原账户停用,为保障其资金安全,平台将在核实收款账户与充值账户为同一人所有的 基础上,根据该用户的实际情况为其安排退费。 爱奇艺平台回应 男子爱奇艺会员充了25年遇退费难 协议显示会员属虚拟产品不支持退费 律师认为,黄先生的退费请求完全符合法律规定,25年服务期限远超一般消费预期,期间平台可能存在 服务缩水(如会员专属广告、热播剧额外付费等情况),消费者因客观情况变化(如需求变更、服务不 符预期)请求解除合同的,应得到支持。合同解除后,未履行部分的预付款应全额返还,已使用期间的 费用可按会员价合理扣除,符合公平原则。 律师: "排除消费者退费权利"格式条款无效 消费者需谨慎选择超长周期预付套餐 四川分忧律师事务所主任王仁根律师表示,黄先生与爱奇艺之间构成网络服务合同关系,充值行为系履 行合同义务,但25年超长会员期限及潜在退费限制,需受法律对格式条款的严格约束:依据《消费者权 益保护法》第二十六条规 ...
“拆除不退不换”属格式条款 “打卡后退货”属滥用权利
Xin Lang Cai Jing· 2025-12-19 18:23
(来源:法治日报) 转自:法治日报 一是措施不得影响消费者对商品基础功能的正常体验和查验;二是商家必须履行事前明确告知义务,保 障消费者知情权;三是措施目的应限于"防调包""防损",而非"防退货",不应设置不必要的人为技术壁 垒。合理的防损需求应予以尊重,但实现方式必须合法、适度。 □ 本报记者 韩丹东 近日,《法治日报》记者采访发现,一种消费现象引发争议:部分消费者利用"七 天无理由退货"规则,将新购衣物作为"打卡拍照"的临时道具,使用后便申请退货。为应对此类情况, 部分商家挂出尺寸夸张的巨型吊牌作为物理"防御"。 商家此举是合理自保,还是过度设限?消费者"试 用"与"蹭穿"的界限在哪里?记者就此采访了北京市消费者权益保护法学会常务副会长段威、北京市盈 科律师事务所高级合伙人邱跃。 记者:商家设置几十厘米长的巨型吊牌,是否构成对消费者自主选择 权与公平交易权的过度限制? 邱跃:很可能构成过度限制。吊牌尺寸须在合理范围内,不能实质上妨 碍试穿体验。若因吊牌过大导致消费者无法准确判断衣物上身效果,便超出了合理界限,演变为用物理 手段抬高退货门槛。 段威:商事交易中应遵循利益平衡的原则。判断是否"过度",关键看吊 ...
期货律师:居间合同一般不算格式条款,有效
Sou Hu Cai Jing· 2025-09-30 11:47
Core Viewpoint - The article discusses the legal implications of a futures intermediary being pressured by a futures company to sign a supplementary agreement containing clauses deemed unreasonable, highlighting the nature of standard contract terms and the validity of the existing contract [1]. Group 1: Contractual Nature - Standard terms are defined as clauses pre-drafted for repeated use without negotiation with the other party, characterized by being unilaterally drafted, reused, and non-negotiated [1]. - The futures intermediary's contract with the futures company is not considered a standard term contract since it changes annually and involves acceptance of the company's offer, indicating a genuine expression of intent between both parties [1]. Group 2: Legal Implications - The futures intermediary is advised to weigh the pros and cons before deciding whether to sign the related documents, emphasizing the importance of understanding the contractual obligations and potential consequences of non-signature [2].
格式条款问题突出 强化新业态知识产权保护
Bei Jing Shang Bao· 2025-07-28 03:02
Core Viewpoint - The rapid development of social media platforms has led to governance challenges regarding personal information security, platform responsibility, consumer rights, and intellectual property protection [1][2][3] Group 1: Case Statistics and Trends - The number of cases related to social media platforms has been increasing annually, with 458 cases in September-December 2018, 8011 cases in 2019, and 10424 cases in 2020, representing a year-on-year increase of 30.12% [1] - Copyright disputes constitute the highest proportion of social media platform disputes, accounting for 87.71% [1] Group 2: Intellectual Property Protection in New Business Models - New business models in areas such as online gaming, video, digital music, and online education are presenting new challenges for intellectual property protection [2] - A case involving a website operator and an app operator highlighted the issue of unauthorized sharing of premium content, leading to a ruling that the app operator must compensate the website operator 2 million yuan for economic losses [2] Group 3: Legislative Changes and Challenges - The revised Copyright Law effective from June 1 expands the protection scope of audiovisual works, emphasizing rights protection in emerging fields [3] - The application of new technologies like AI, big data, and cloud computing is significantly impacting traditional infringement recognition rules [3] Group 4: Mixed Business Operations and Legal Responsibilities - The traditional "safe harbor" principle is facing challenges due to the evolution of social media platforms into multi-service providers, leading to complex legal responsibilities [4][5] - Platforms are increasingly required to ensure compliance with legal obligations related to content regulation and data security as they diversify their services [4] Group 5: Consumer Rights and Data Protection - Issues with platform format clauses have been identified, where platforms often exempt themselves from liability while increasing consumer responsibility [6] - The court emphasized that platforms must not harm users' rights while exploring new business models, particularly in cases involving subscription services [6] Group 6: Future Directions - The Beijing Internet Court plans to strengthen the protection of fair market competition and address issues like online fraud and identity theft [7] - There is a focus on clarifying the rights attributes, protection scope, and accountability mechanisms for new types of intellectual property in the digital economy [7]