Core Viewpoint - Recent complaints from multiple XPeng P7+ owners indicate potential steering system faults across various production batches, raising safety concerns for the vehicles involved [1][3][11]. Group 1: Complaints and Faults - Some owners reported issues such as steering wheel lock-up and inability to turn, linked to steering system abnormalities [2][5]. - Media reports have highlighted similar incidents since May, involving models like the XPeng G6 and P7+, with some cases occurring at high speeds, posing significant safety risks [3][10]. - A technical expert suggested that the steering system faults may stem from inadequate sealing of electrical connectors, which could lead to water ingress and circuit shorting, resulting in steering assist failure [5][21]. Group 2: Company Response and Customer Service - XPeng's customer service acknowledged that certain 2024 P7+ models have issues with steering harness connector gaps, which could lead to occasional steering failures under harsh conditions [4][11]. - As of the report, XPeng has not publicly addressed the issue or announced a recall plan, and the after-sales solutions provided to complaining customers vary significantly [6][28]. - Some service centers reportedly attempted to apply adhesive to the steering system as a cost-saving measure, raising further concerns among vehicle owners [6][18]. Group 3: Owner Experiences and Concerns - Owners have expressed frustration over inconsistent after-sales support, with some being denied requests for steering system replacements despite similar issues reported in earlier production batches [15][24]. - Affected owners have formed groups to share experiences, with many demanding steering system replacements due to safety concerns, especially for vehicles produced before May 2025 [22][24]. - Technical experts have indicated that the best resolution would be a voluntary recall by the manufacturer to address the underlying issues [25][27].

Core Viewpoint - The article highlights a significant issue regarding the steering system of the Xiaopeng P7+ electric vehicle, with multiple owners reporting malfunctions that pose safety risks during normal driving conditions [1][17][20]. Group 1: Customer Complaints - Numerous Xiaopeng P7+ owners have reported steering system failures, including instances where the steering wheel becomes unresponsive or "locks up" while driving at high speeds [2][10][17]. - Complaints have emerged on social media and third-party platforms, indicating a growing concern among owners about the potential systemic quality issues with the P7+ model [14][37]. - Affected customers have expressed frustration over the handling of their complaints, with some alleging that Xiaopeng's service team applied sealant to the steering system without their consent [17][39]. Group 2: Company Response - Xiaopeng's customer service has acknowledged that some early production vehicles may experience occasional steering faults under harsh driving conditions, but they have not provided clear information on which batches are affected or whether a recall is necessary [20][17]. - The company has suggested that customers bring their vehicles in for inspection if they experience any warning messages related to the steering system [20][17]. - Xiaopeng has reportedly implemented upgrades to the steering components in newer models, but details on these improvements remain vague [20][41]. Group 3: Legal and Safety Implications - Legal experts have raised concerns about the legality of Xiaopeng's practices, particularly regarding the application of sealant without customer knowledge and the requirement for customers to sign non-disclosure agreements [43][45]. - The article discusses the potential legal obligations of manufacturers to address known defects and the rights of consumers to be informed about the safety of their vehicles [45][47]. - There is a call for Xiaopeng to take proactive measures, such as issuing recalls for affected vehicles, to mitigate safety risks and restore consumer trust [49].