消费者保护法
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FTC, 21 states sue Uber over ‘shady’ subscription billing
Yahoo Finance· 2025-12-17 18:33
Core Viewpoint - Uber, once marketed as a cheaper and more convenient alternative to traditional taxis, now faces significant regulatory challenges regarding its subscription service, Uber One, which has drawn scrutiny for alleged deceptive practices and violations of consumer protection laws [2][3][4]. Group 1: Regulatory Challenges - The Federal Trade Commission (FTC) filed a lawsuit against Uber in April, alleging violations related to the Uber One subscription service, which has now garnered support from 21 states and Washington, D.C. [2] - The lawsuit represents one of the most serious regulatory challenges Uber has faced in recent years, focusing on issues such as unauthorized enrollment and premature charges [3][4]. Group 2: Subscription Service Issues - Uber One is designed to enhance customer loyalty and increase recurring revenue by offering perks like reduced delivery fees and discounts [4]. - Allegations against Uber include enrolling users without proper consent, charging users before free trials ended, and complicating the cancellation process [3][6]. Group 3: Consumer Protection Concerns - Regulators argue that Uber's practices violate consumer protection laws aimed at ensuring transparency and choice in subscription billing [4]. - The complaint highlights issues such as misleading savings claims and a confusing cancellation process that requires navigating multiple screens or contacting customer support [5][6].
美国消费者金融保护局提前数年终止对苹果(AAPL.US)与美国银行(BAC.US)的监管
智通财经网· 2025-09-23 04:05
智通财经APP获悉,根据本月初提交的法庭文件,美国消费者金融保护局(CFPB)已取消与苹果公司 (AAPL.US)及美国银行(BAC.US)的和解协议监管条款——这些协议最初在乔·拜登政府时期生效,此次 监管终止较原计划提前了数年。 此举与唐纳德·特朗普政府"减少CFPB对消费金融领域监管"的施政方向一致。据悉,特朗普政府此前已 悄然终止CFPB与丰田(Toyota)、美国银行(Bank of America)的和解协议监管,同时搁置了特朗普上任时 仍在推进的几乎所有执法行动。 回溯苹果公司的和解协议背景:去年秋季,CFPB调查发现,苹果与高盛集团(Goldman Sachs)在"苹果信 用卡"(Apple Credit Card)相关交易纠纷处理中存在不当行为,且在部分交易是否免息的问题上误导消费 者,涉嫌违反消费者保护法。双方最初达成的和解协议要求,苹果需在五年内接受强化合规监管并配合 相关审查。 而周一公布的法庭文件显示,苹果已全额支付2024年10月和解协议要求的2500万美元民事罚款。 在另一份单独提交的文件中,CFPB表示,美国银行也已全额支付1500万美元罚款——这笔罚款源于美 国银行在疫情期间 ...
亚马逊(AMZN.US)被裁定违规收集用户账单信息,Prime订阅诉讼风险加大
Zhi Tong Cai Jing· 2025-09-18 12:29
智通财经APP获悉,一名美国地方法院法官裁定,亚马逊(AMZN.US)在披露Prime会员服务条款之前就 收集订阅用户的账单信息,此举违反了消费者保护法。这一裁决为美国联邦贸易委员会(FTC)打击该公 司欺骗性行为的行动带来了胜利。 FTC消费者保护局负责人在声明中表示:"今天的裁决确认了亚马逊欺骗了美国消费者,因为其在收取 消费者支付信息之前未能披露Prime的所有条款。" 该机构还指控亚马逊隐瞒与案件相关的文件,包括指示员工错误标注与Prime会员相关文件的电子邮 件,并称强制性Prime注册的现象如此普遍,以至于公司不得不为那些有可能重复错误注册的客户创建 一个"更清晰的网络"。 法官还裁定,若FTC在庭审中证明亚马逊存在违法行为,两名亚马逊高管需对此承担相应责任。同时, 禁止亚马逊以《恢复网络消费者信心法案》不适用于Prime会员注册为由进行抗辩。 据悉,FTC正试图证明,亚马逊在未经客户同意的情况下,让数千万消费者注册了Prime会员,并通 过"复杂"的取消方法"破坏"他们取消订阅的努力。该案目前计划于下周(9月22日)开庭审理。而美国地方 法院法官对此作出的上述裁定,使亚马逊在即将到来的庭审中处于 ...
跨境电商希音被指违反欧盟消费者保护法 官方回应
Feng Huang Wang· 2025-05-26 16:08
Group 1 - The European Union (EU) regulatory authorities have stated that Shein's sales strategies violate EU laws, potentially leading to fines if the company does not change its practices [1][2] - The EU Commission found multiple violations by Shein, including false discounts, misleading product labeling, and deceptive information, as well as issues with the company's sustainability claims [1][2] - Shein has responded by stating that it is cooperating with EU regulators to demonstrate its commitment to compliance with EU regulations, emphasizing the importance of providing a safe and reliable online shopping experience for European consumers [1] Group 2 - The EU Consumer Protection Cooperation Network (CPC) initiated an investigation into Shein's policies, which may violate EU laws regarding e-commerce and consumer rights [2] - The EU Commission is also reviewing Shein under the Digital Services Act, aimed at enhancing transparency and removing illegal products from large platforms [2] - The EU is addressing concerns over the influx of cheap and potentially unsafe products in the market, with proposals for customs reforms that may impact Shein and similar low-cost retailers [2]