"Thank you so much for your patience! I was worried I'd miss the bank's closing time." （太感谢你们的耐心 了！我还担心赶不上银行下班时间呢。）近日，在建行济南唐冶中路支行网点大堂里，外籍客户 David 握着柜员的手连声道谢，脸上露出释然的笑容。这场跨越语言与时间的暖心服务，成为该网点优质服务 的又一鲜活注脚。 近年来，建行济南唐冶中路支行针对辖区涉外客户增多的情况，积极优化服务。不仅组建 "双语服务小 组"，常态化开展英语服务培训，还推出 "延时服务预约制"，以专业与温度打通涉外金融服务的 "最后 一公里"，让外籍客户在异乡也能感受到贴心、便捷的金融服务。 （鲁启轩） 时钟指向 17 点 10 分，业务即将办结时，网点负责人得知 David 还需转账给房东，当即决定加班协助， 避免其多跑一趟。柜员随即帮 David 开通手机银行转账功能，大堂经理则用英语标注操作步骤。傍晚 17 点 30 分，所有业务办结，看着手机里的转账成功提示，David 感慨："Your service is amazing! I felt so ...

近期，北京泛华新兴体育产业股份有限公司（简称"泛华体育"）相关负责人到访中信银行北京分行，对 该行涉外保函的开立对企业在海外业务开展中起到的关键支持作用表示感谢，对该行工作人员在业务办 理过程中的专业高效、贴心周到的服务给予高度肯定。 泛华体育主营体育运动设施设计建设，为该细分行业内头部企业，是国家高新技术企业、专精特新企业 及专精特新"小巨人"企业，曾为2008年北京奥运会、2014年APEC（亚太经合组织）峰会、2015年非洲 运动会、2022年卡塔尔世界杯、2022年北京冬奥会、2023年亚洲杯等重要国内外体育赛事和活动进行体 育场馆建设。 本次泛华体育承揽2034年沙特世界杯及2027年贝尔格莱德专业类世界博览会两个大型国际赛事体育运动 设施建设，中信银行北京分行在了解到泛华体育具有涉外保函需求后，迅速响应并设计授信方案进行落 地。本次涉外保函涉及保函开立后由境内境外多家行转递通知，审定保函文本是否符合境外当地法律， 保函需当地外资行进行转开等复杂业务流程。考虑到以上情况，中信银行北京分行迅速组建专业团队解 决业务中遇到的问题，沟通境内境外多家银行保障本次业务高效及时落地，为企业海外业务开展提供了 重 ...

Core Viewpoint - The company is enhancing its foreign financial services by providing efficient and professional support to foreign clients, exemplified by a recent case of assisting an injured foreign student with insurance claims [1][4]. Group 1: Service Innovations - The company has implemented a "one certificate access" system for foreign permanent residence permits, making service as convenient as that for local residents [2]. - Staff members have undergone extensive training to ensure proficiency in handling foreign residence permit policies and procedures [2]. - Bilingual materials and services have been introduced to eliminate language barriers, including English IVR navigation for customer service [2]. Group 2: Integrated Service Ecosystem - The company has developed a smart service experience center that streamlines customer interactions through an intelligent business processing platform [3]. - A closed-loop service process has been established for foreign visitors, including appointment systems and dedicated service windows [3]. - Online service channels have been upgraded to support self-service for foreign clients, including features for registration and claims processing [3]. Group 3: Product Offerings and Human Touch - The company offers various insurance products to foreign clients, with over 3.65 million yuan in coverage provided since 2025 [3]. - A specialized group medical insurance product has been created for foreign clients, covering a wide range of medical needs [3]. - The company emphasizes human care by providing home service for clients with mobility issues and ensuring multilingual support for complaints [4]. Group 4: Commitment to Internationalization - The company is committed to enhancing its foreign financial service capabilities, aiming to build trust through comprehensive support and multilingual services [4]. - The ongoing development of international services aligns with the broader goal of increasing the city's internationalization level [4].

Core Viewpoint - The successful service provided by the Jinan Licheng Branch of China Construction Bank (CCB) to a foreign tourist highlights the bank's commitment to high-quality foreign exchange services and effective risk management [1][2]. Group 1: Service Efficiency and Customer Experience - The branch efficiently completed the foreign currency exchange and account opening for a foreign tourist in just 20 minutes, showcasing a streamlined service process [1]. - The customer praised the service as "efficient yet rigorous, professional yet warm," indicating a high level of customer satisfaction [1]. - The bank has implemented a comprehensive control mechanism that includes pre-training, in-process review, and post-transaction tracking to ensure compliance and service quality [1]. Group 2: Specialized Services for Foreign Clients - CCB has developed multilingual service guides and established a green channel for foreign exchange services, enhancing the experience for foreign clients [2]. - The bank tailors its services to accommodate the financial habits of clients from different countries, simplifying processes and optimizing forms to make cross-border financial services more accessible [2]. - The branch aims to continuously focus on the financial needs of foreign individuals in China, leveraging digital service upgrades and professional team development to create a "safe, convenient, and warm" foreign financial service brand [2].