齐鲁晚报·齐鲁壹点 陈晨 冯沛然 另有多名消费者投诉表示，在酷狗音乐自动扣费前，并未收到有关提醒，或者提醒消息不够清晰明了。 如有消费者称，自动扣费的通知发送在半夜，第二天起床后该通知被其他消息覆盖，在此情况下，被自 动扣费数月而不得知。 还有消费者提到，家里老人在不知情情况下遭自动扣费数月。 除此之外，退费难也是一大投诉热点。不少消费者反映，发现被自动扣费后，"酷狗客服电话打不通， APP人工无法介入"。 黑猫大数据中心联合黑猫投诉平台发布的《黑猫投诉2025年度影音直播领域投诉数据报告》提到，2025 年黑猫投诉平台共收到影音直播领域投诉11.04万件，用户投诉的典型问题主要为自动续费不提示、售 后服务不到位、提现不到账等。其中投诉金额主要集中在100元以下的低金额区间，该区间的投诉多因 自动续费、会员订阅等小额纠纷频发。 2月25日，记者下载酷狗音乐APP实测发现，豪华VIP新客优惠连续包月首月仅需1元，优惠前为18元。 下方有一行标黄小字显示：之后将15元/月自动续费。随后是黑色字样：随时取消。其《自动续费服务 规则》中介绍，若想取消，不同渠道开通的续费服务需通过不同路径操作。 "我已经提前几天关掉自 ...

Core Viewpoint - The article highlights the issue of unauthorized automatic deductions from consumer accounts by various platforms, emphasizing the lack of transparency and the difficulties consumers face in canceling such services [2][3][10]. Group 1: Consumer Experiences - Many consumers have reported similar experiences of unexpected automatic deductions, often discovering them only after reviewing their bank statements [3][4]. - A significant number of complaints on platforms like Black Cat Complaints focus on three main issues: lack of prior notification before deductions, hidden reminders, and refusal to refund upon request [3][4]. - Specific cases illustrate how consumers, like Sun and Liu, faced continuous deductions without clear communication or reminders, leading to significant financial losses [5][7]. Group 2: Company Practices - Companies often employ marketing strategies that include low initial fees to attract consumers while embedding automatic renewal clauses that are not clearly communicated [3][6]. - Some platforms have complicated cancellation processes, making it difficult for consumers to unsubscribe from services, which raises concerns about consumer rights and protections [11][12]. - The article mentions that certain companies, like Point Technology, have been involved in unauthorized deductions, with consumers often unaware of the terms they agreed to [5][6]. Group 3: Regulatory Environment - Recent reports indicate that regulatory bodies are becoming more aware of the issues surrounding automatic renewals and unauthorized deductions, leading to potential future regulations [13][14]. - The upcoming implementation of the Internet Platform Pricing Behavior Rules aims to protect consumer rights regarding automatic renewals and deductions [13][14]. - The article suggests that there are significant gaps in the current regulatory framework that need to be addressed to safeguard consumer interests [12][14].

Core Viewpoint - The article highlights the issue of automatic renewal fees being charged to consumers without their explicit consent or adequate notification, leading to widespread complaints and potential regulatory scrutiny [1][2][11] Group 1: Consumer Experiences - Many consumers have reported unexpected charges due to automatic renewals, often discovering these fees only after reviewing their bank statements [1][4] - A significant number of complaints on platforms like Black Cat Complaints indicate that companies fail to notify consumers adequately before charging renewal fees [1][2] - Specific cases, such as that of Mr. Sun and Ms. Liu, illustrate how consumers were charged for services they did not intend to continue, with minimal communication from the service providers [5][6][10] Group 2: Company Practices - Some platforms are accused of not fulfilling their obligation to inform consumers about renewal fees in a clear manner, often using hidden or small print to disclose such information [2][9] - Companies have been found to create complicated cancellation processes, making it difficult for consumers to opt-out of automatic renewals [2][9] - The practices of certain companies, such as Point Technology, have raised concerns about their customer service and transparency regarding subscription services [3][4][10] Group 3: Regulatory Environment - The article notes that regulatory bodies are beginning to take action against companies that engage in unfair practices related to automatic renewals and consumer rights violations [11] - New regulations set to take effect in 2026 aim to standardize practices around automatic renewals and ensure consumer rights are protected [11] - The need for improved oversight and accountability in the digital consumption space is emphasized, particularly regarding how companies manage subscription services and consumer notifications [10][11]

Group 1 - The incident involving a user, Mr. Huang, who has subscribed to iQIYI for 25 years and is facing difficulties in obtaining a refund, has gained significant attention on social media [1][12] - Mr. Huang discovered that his membership, which he started in 2017, extends to 2043, raising concerns about the long-term commitment and the implications of such a subscription [3][5] - iQIYI has acknowledged the situation and stated that they are initiating a refund process, contingent on verifying the user's account details to ensure fund security [10] Group 2 - The case has sparked discussions among netizens about common issues with video platforms, such as automatic renewal traps and high refund thresholds, indicating a broader concern within the industry [12] - Industry experts have pointed out that regulatory measures have been introduced to address automatic renewal practices, emphasizing the need for user consent and clear communication regarding renewals [12] - Legal experts advise consumers to carefully read service terms, manage automatic renewal settings, and retain transaction records to protect their rights in case of refund issues [12]