Core Insights - The China Consumer Association reported a total of 536,761 consumer complaints in Q3 2025, marking a year-on-year increase of 7.9% [1] - Complaints related to false advertising, safety issues, and contract problems have seen a significant rise compared to Q3 2024 [1] Group 1: Complaint Trends - The main complaint issues identified include shortcomings in overseas travel platforms, particularly in service delivery and customer support [2] - The rise in complaints about automatic renewal services is attributed to hidden terms, lack of fee reminders, and difficulties in cancellation [3] - There has been a notable increase in complaints regarding power banks, particularly concerning safety certifications and misleading product specifications [3] Group 2: Specific Issues in Travel and Services - Consumers face challenges with travel platforms that fail to assist in refund requests when hotels refuse to cooperate, leading to dissatisfaction [2] - Information on travel platforms is often outdated, resulting in consumers arriving at hotels that are no longer operational or have changed names [2] - The discrepancy between advertised and actual hotel conditions has led to increased consumer frustration [2] Group 3: Automatic Renewal and Product Complaints - Automatic renewal complaints are rising due to the obscured presentation of renewal terms and inadequate notification before charges are made [3] - Consumers report difficulties in canceling subscriptions due to hidden options and unresponsive customer service [3] - Complaints about power banks include issues with non-compliance to safety standards and exaggerated product claims, particularly from smaller brands [3]

Core Points - The China Consumers Association reported a total of 536,761 consumer complaints in the third quarter of 2025, representing a year-on-year increase of 7.9% [1] - A total of 274,427 complaints were resolved, recovering economic losses of 236 million yuan for consumers [1] - The number of consumer visits and consultations reached 155,900 [1] Complaint Nature Analysis - After analyzing the nature of complaints, after-sales service issues were the most prominent, accounting for 29.4% of total complaints [2] - Compared to the third quarter of 2024, complaints regarding false advertising, safety, and contract issues increased, while complaints about after-sales service, quality, and measurement decreased [4] Complaint Classification by Issues - In the third quarter of 2025, complaints related to after-sales service totaled 157,786, representing 29.4% of total complaints, while contract-related complaints were 118,043 (21.99%) [5] - Quality complaints accounted for 101,001 (18.82%), and false advertising complaints were 41,739 (7.78%) [5] Product and Service Category Analysis - Product-related complaints totaled 283,263, making up 52.77% of total complaints, while service-related complaints were 231,542 (43.14%) [6] - The top five categories for product complaints included home electronics, daily goods, food, clothing, and transportation tools [6] - For service complaints, the leading categories were life and social services, internet services, education and training services, cultural and entertainment services, and sales services [6] Complaint Hotspots and Typical Cases - The rise of the trendy toy economy has led to significant complaints regarding product quality and after-sales service, particularly in blind box and figurine purchases [11] - Complaints about misleading advertising and safety issues in the weight loss product market have also surged, with many consumers reporting adverse health effects [15] - Pet consumption disputes have increased, with issues such as hidden health problems and misleading marketing practices being reported [19] - Complaints related to overseas travel services have highlighted shortcomings in information accuracy and service fulfillment by travel platforms [23] - The issue of automatic renewal services continues to rise, with complaints about hidden terms and lack of cancellation options [27] - Complaints regarding smart driving technology have emerged, focusing on performance limitations and lack of transparency in data sharing [31] - A significant increase in complaints about power banks has been noted, particularly concerning product recalls and safety concerns [37] - Insurance consumption complaints have risen, with issues related to misleading marketing and unauthorized automatic renewals being prevalent [38]

在这个几乎所有服务都能"一键开通"的时代，自动扣费成了许多人生活中的默认选项。无论是音乐会 员、视频网站、网盘空间，还是打车、共享单车、外卖平台，自动续费功能带来的便利毋庸置疑。它让 用户不用每月手动付款，也保证服务不中断。 然而，便利之下，也藏着不少隐性风险。 许多消费者在使用过程中发现，自动扣费常常"悄无声息"。有的人忘记取消会员，几个月后才发现账户 里被扣了多次；有的人以为只是试用一个月，结果试用期一过就自动续费；还有人明明已经取消订阅， 却仍被系统继续扣款。更麻烦的是，当用户尝试联系客服退款时，往往被要求提供截图、说明、交易 号，一番周折下来，问题仍然悬而未决。 若与企业协商无果，消费者可以选择向监管部门投诉。例如通过"12315"系统反映企业在收费和合同条 款方面存在问题。监管部门会核查企业是否存在未充分告知、诱导勾选、故意隐藏取消入口等行为。 一、自动续费的灰色地带 自动扣费的争议在于"知情权"。按理说，任何扣款都应在用户充分了解和同意的前提下进行。但在现实 中，部分应用将"自动续费"选项预设为默认勾选，或在字体极小的页面说明里埋藏取消入口。这让许多 用户在不知情的情况下被反复收费。 而对平台而言 ...