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21万条投诉:难取消的自动续费正暗撮撮地扣款
Di Yi Cai Jing Zi Xun· 2026-01-19 07:14
2026.01.19 本文字数:3496,阅读时长大约6分钟 作者 |第一财经 南英 封图 |AI生成 在不知情的情况下连续数月被扣款,发现后却找不到取消途径。谈起最近被一平台莫名扣款一事,孙先 生依旧感到疑惑。 1月10日,孙先生偶然打开手机银行APP查询账单,发现账户在1月7日早上被扣除29.9元。随后,他查 询银行账单,发现此前已有几个月被莫名其妙地自动扣款了。他向第一财经记者表示,不同于常规消费 扣款会明确标注消费场景,这笔扣款并不显示消费用途。 不少消费者向记者表示,他们都曾有类似遭遇,直到偶然查询账单时才突然发现钱就被"自动续费"扣走 了。 近日,记者在黑猫投诉平台上输入关键词"自动续费"时,平台显示的相关投诉超过21.7万条,内容主要 聚焦三大问题:一是平台未履行提前告知义务便擅自扣费;二是即便有提醒,也仅通过站内消息这类隐 蔽渠道发送,难以被消费者及时察觉;三是扣费后消费者提出退款诉求时,往往遭到平台直接拒绝。 如今,视频、音乐、网盘、阅读等各类App的会员服务,已深入日常生活。为吸引消费者,不少平台纷 纷推出首月低价、连续订阅享优惠等营销手段,吸引了大批消费者主动开通自动续费功能。 但不少平 ...
21万条投诉背后:暗撮撮的扣款和难取消的自动续费
Di Yi Cai Jing· 2026-01-19 06:33
部分平台未以显著方式提前告知续费事宜,并且刻意设置繁琐的取消路径 在不知情的情况下连续数月被扣款,发现后却找不到取消途径。谈起最近被一平台莫名扣款一事,孙先 生依旧感到疑惑。 1月10日,孙先生偶然打开手机银行APP查询账单,发现账户在1月7日早上被扣除29.9元。随后,他查 询银行账单,发现此前已有几个月被莫名其妙地自动扣款了。他向第一财经记者表示,不同于常规消费 扣款会明确标注消费场景,这笔扣款并不显示消费用途。 不少消费者向记者表示,他们都曾有类似遭遇,直到偶然查询账单时才突然发现钱就被"自动续费"扣走 了。 近日,记者在黑猫投诉平台上输入关键词"自动续费"时,平台显示的相关投诉超过21.7万条,内容主要 聚焦三大问题:一是平台未履行提前告知义务便擅自扣费;二是即便有提醒,也仅通过站内消息这类隐 蔽渠道发送,难以被消费者及时察觉;三是扣费后消费者提出退款诉求时,往往遭到平台直接拒绝。 如今,视频、音乐、网盘、阅读等各类App的会员服务,已深入日常生活。为吸引消费者,不少平台纷 纷推出首月低价、连续订阅享优惠等营销手段,吸引了大批消费者主动开通自动续费功能。 但不少平台却在优惠背后暗藏套路。部分平台并未按 ...
每日报告精选-20250822
Group 1: Logistics and Warehousing Industry - In July 2025, the national express delivery volume reached 16.4 billion pieces, a year-on-year increase of 15.1%, with a total of 112.05 billion pieces from January to July, up 18.7% year-on-year [5][6] - The express delivery industry is experiencing a trend of concentration, with the CR8 increasing to 86.9, reflecting a 1.7 point year-on-year increase, indicating a significant rise in the market share of leading companies [6][7] - The revenue of the express delivery industry in July 2025 increased by 8.9% year-on-year, while the average revenue per piece decreased by 5.3%, showing a narrowing of the price decline and a shift towards healthier competition [7][8] Group 2: New Energy Power Generation Industry - The report discusses the supply-demand contradictions and cyclical nature of the new energy industry, particularly focusing on the photovoltaic sector [10] - It emphasizes the importance of reviewing the photovoltaic industry's supply-side capacity cycles and new technologies [10] Group 3: Building Materials Industry - The report outlines a research framework focusing on sub-industries such as cement, glass fiber, and consumer building materials [11] Group 4: Robotics Industry - The report highlights breakthroughs in humanoid robots, particularly in their ability to walk without visual aids, indicating significant advancements in technology [12][13] - It suggests that the humanoid robot industry is rapidly evolving, driven by technological deepening and practical applications, with a focus on key manufacturers and core component suppliers [13][15] Group 5: Dairy Products Industry - The report indicates that raw milk prices are expected to continue declining, with a potential supply-demand balance in the second half of 2025, benefiting from reduced costs and improved demand [17][18] - It notes that beef prices are entering an upward cycle, driven by supply reduction and decreased import pressures, which could enhance profitability for livestock companies [18][20] Group 6: Company Reports - Futu Holdings reported a strong net inflow of funds, with H1 2025 revenue and net profit reaching 10.006 billion and 4.72 billion HKD, respectively, marking increases of 74.89% and 109.76% year-on-year [22][23] - Baba Foods achieved H1 2025 revenue of 8.35 billion, a year-on-year increase of 9.31%, with net profit rising by 18.08% [26][28] - Milky Way achieved a 13.17% year-on-year increase in net profit for H1 2025, driven by a focus on intelligent supply chain services [35][36]