Core Viewpoint - Xibei has issued an apology regarding the pre-prepared food incident, acknowledging the concerns and criticisms from customers and committing to improve its food preparation processes to better meet customer expectations [2][5][10] Summary by Relevant Sections Apology and Customer Engagement - Xibei expresses deep apologies for the inconvenience and concerns caused to customers, thanking those who provided feedback and suggestions [10][18] - The company emphasizes its commitment to food safety and adherence to national laws and regulations [11] Changes in Food Preparation - Xibei plans to transition food preparation from a central kitchen to in-store cooking by October 1, 2025, to enhance customer experience [12][13] - Specific adjustments include: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil [13] 2. Preparing children's meals, such as beef rice and beef patties, on-site [19] 3. Using fresh fish and meat for dishes like fried fish and lamb skewers, prepared in-store [19] 4. Making oatmeal porridge with fresh pumpkin slices instead of pre-made pumpkin puree [19] Transparency and Continuous Improvement - Xibei commits to transparency in its operations, inviting customers to supervise the improvement measures and promising to keep them updated on changes [17][18] - The company acknowledges that the planned improvements are just the beginning and welcomes ongoing customer feedback for further enhancements [15]

Core Viewpoint - The company acknowledges a significant gap between its production processes and customer expectations, leading to widespread concern and criticism from customers. The company expresses sincere apologies and commits to making improvements to enhance customer experience [1][3]. Summary by Sections Customer Feedback and Apology - The company has received extensive feedback from customers, including concerns and criticisms, which it has taken seriously. It recognizes the disparity between its production methods and customer expectations, leading to dissatisfaction [1][3]. Commitment to Improvement - The company is actively working on addressing customer concerns and aims to transition from centralized kitchen processing to on-site preparation in stores by October 1, 2025. This change is intended to better meet customer needs and improve overall experience [1][3][4]. Specific Adjustments - The company will implement several specific changes to its menu items, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil [2][4]. 2. Preparing children's meals, such as beef rice and beef patties, on-site rather than using pre-prepared ingredients [2][4]. 3. Adjusting the preparation of various dishes, including using fresh fish and meats, and cooking them on-site [2][4]. Quality Assurance - The company is in discussions with suppliers to shorten the shelf life of products while ensuring food safety and inventory turnover. This is in response to customer concerns regarding product freshness [4]. Ongoing Engagement with Customers - The company invites customers to continue providing feedback and suggestions for improvement. It emphasizes a commitment to transparency and ongoing communication regarding the changes being made [5][6].

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback, aiming to enhance transparency and meet customer expectations [1][4][9]. Group 1: Adjustments to Food Preparation - West B will transition to using non-GMO soybean oil for all dishes that currently use soybean oil [3][7]. - The children's meal "Beef Braised Rice" will be prepared fresh on-site instead of using pre-cooked ingredients [3][7]. - The children's meal "Beef Patty" will also be made fresh at the store [3][7]. - The children's meal "Cod Fish Sticks" will be replaced with fresh-cut large yellow croaker, which will be fried and baked on-site [3][7]. - The lamb skewers will be freshly cut, skewered, and grilled at the store [3][7]. - The pork chop in "Pork and Sauerkraut" will be replaced with fresh pork ribs, which will be stir-fried on-site [3][7]. - The "Meat Sandwich" will now use fresh meat that will be braised on-site [3][7]. - The "Shredded Chicken with Spicy Sauce" will be made with fresh chicken that will be boiled on-site [3][7]. - The oatmeal millet porridge will be freshly cooked with new pumpkin slices added [3][7]. Group 2: Commitment to Improvement - West B acknowledges the gap between its production processes and customer expectations, expressing sincere apologies for any inconvenience caused [4][5][9]. - The company is actively engaging with suppliers to ensure food safety and to shorten product shelf life while maintaining inventory turnover [1][8]. - West B invites customers to continue providing feedback and suggestions for improvement, committing to ongoing adjustments [1][9].