Core Viewpoint - Sichuan Airlines' Shaanxi branch has launched an innovative "first-time passenger service" initiative, extending its services from the airport to the Mingcheng community, aiming to enhance accessibility and address travel concerns for residents [1][6] Group 1: Event Overview - The event took place on September 5, with significant leadership involvement from Sichuan Airlines' Shaanxi branch, ensuring that services were tailored to meet community needs [3] - The community welcomed the event with performances by local dance teams, creating a warm and engaging atmosphere [3] Group 2: Service Details - Professional staff from various departments focused on addressing the core needs and common concerns of first-time flyers, providing layered and categorized aviation knowledge [4] - The marketing team detailed Sichuan Airlines' route layout in Shaanxi, assisting residents in planning optimal travel routes based on their travel plans [4] - Flight crew members explained common questions regarding air travel, such as reasons for choosing air travel, flight delays, turbulence, and safety precautions, using simple language to alleviate concerns [4] - Cabin crew utilized a promotional manual to visually demonstrate the entire process of first-time flying, from ticket purchase to security checks and boarding procedures [4] - Maintenance staff explained flight safety in adverse weather conditions and the thorough checks each aircraft undergoes before departure, reinforcing trust in flight safety [4] Group 3: Community Engagement - The interactive segment of the event was lively, with residents actively asking questions about ticketing, security, and boarding, receiving patient responses from staff [6] - Prior to the event, the company distributed a first-time passenger guide, ensuring residents were informed about convenient travel options [6] - The event attracted over 80 residents, with subsequent online engagement exceeding 3,000 views, highlighting the community's positive reception [6] Group 4: Future Plans - Sichuan Airlines' Shaanxi branch plans to expand the first-time passenger service to more communities, further promoting the upgraded service policies in the Northwest aviation sector [7] - The company aims to fulfill its social responsibility by providing safe, convenient, and comfortable air travel to a broader audience [7]

Core Points - The Civil Aviation Northwest Administration has implemented measures to enhance first-time passenger services, achieving preliminary results [1][2] - The administration emphasizes the integration of first-time passenger services with key operational initiatives, promoting a collaborative approach among airlines and airports [2] - There has been a significant increase in promotional efforts and media coverage regarding first-time passenger services, enhancing its visibility and impact on local economic development [3] Group 1 - The administration has guided local units to develop tailored "scenario-led" service upgrade plans, with inspections conducted on major airlines and 24 airports to establish service reservation channels [1] - All 24 airports in the region have set up reservation channels for first-time passengers, including phone and on-site options, with additional online booking capabilities introduced by select airports [1] - The administration is working to combine first-time passenger service upgrades with the creation of integrated travel products, aiming to enhance service quality and resist excessive competition [2] Group 2 - The administration has initiated an "international first-time passenger" theme activity, successfully facilitating the first outbound journey for 24 Thai passengers from Xi'an, generating positive social feedback [2] - Airports are encouraged to respect the preferences of first-time passengers by providing clear signage and guidance, with new terminal facilities designed to enhance the passenger experience [2] - The administration has coordinated with the China Civil Aviation Science Popularization Foundation to distribute 6,000 copies of a passenger guide, improving awareness of travel procedures among first-time flyers [2][3] Group 3 - The administration has fostered collaboration among the civil aviation sectors of Shaanxi, Gansu, Ningxia, and Qinghai, resulting in over ten articles published in provincial media to promote first-time passenger services [3] - The initiative has been positioned as a key driver for local economic and social development, strengthening the connection between the aviation industry and local communities [3]

Core Viewpoint - The Northwest Civil Aviation is enhancing its "first-time passenger service" to align with national strategies and improve service quality, focusing on safety and customer satisfaction [1][2][3] Group 1: Service Enhancement Initiatives - The "scene-led" first-time passenger service upgrade emphasizes safety, government guidance, and enterprise leadership, with ten specific service scenarios identified for improvement [2] - The initiative aims to cater to diverse passenger needs, including safety tips, ticket services, transfer services, bilingual services, and services for military personnel and their families [2] Group 2: Strategic Goals and Economic Impact - The upgrade is designed to support national strategic initiatives and local economic development, tapping into the potential of approximately 1 billion people who have never flown [2] - The program seeks to optimize the aviation market supply and contribute to national structural adjustments, domestic demand expansion, and stable economic growth [2] Group 3: Implementation and Collaboration - The Northwest Management Bureau emphasizes the importance of organizational leadership, collaboration, and increased awareness among staff to effectively implement the upgraded services [3] - There is a call for enhanced promotional efforts to engage employees in providing innovative services and building a strong service brand [3]