Core Viewpoint - Sichuan Airlines' Shaanxi branch has launched an innovative "first-time passenger service" initiative, extending its services from the airport to the Mingcheng community, aiming to enhance accessibility and address travel concerns for residents [1][6] Group 1: Event Overview - The event took place on September 5, with significant leadership involvement from Sichuan Airlines' Shaanxi branch, ensuring that services were tailored to meet community needs [3] - The community welcomed the event with performances by local dance teams, creating a warm and engaging atmosphere [3] Group 2: Service Details - Professional staff from various departments focused on addressing the core needs and common concerns of first-time flyers, providing layered and categorized aviation knowledge [4] - The marketing team detailed Sichuan Airlines' route layout in Shaanxi, assisting residents in planning optimal travel routes based on their travel plans [4] - Flight crew members explained common questions regarding air travel, such as reasons for choosing air travel, flight delays, turbulence, and safety precautions, using simple language to alleviate concerns [4] - Cabin crew utilized a promotional manual to visually demonstrate the entire process of first-time flying, from ticket purchase to security checks and boarding procedures [4] - Maintenance staff explained flight safety in adverse weather conditions and the thorough checks each aircraft undergoes before departure, reinforcing trust in flight safety [4] Group 3: Community Engagement - The interactive segment of the event was lively, with residents actively asking questions about ticketing, security, and boarding, receiving patient responses from staff [6] - Prior to the event, the company distributed a first-time passenger guide, ensuring residents were informed about convenient travel options [6] - The event attracted over 80 residents, with subsequent online engagement exceeding 3,000 views, highlighting the community's positive reception [6] Group 4: Future Plans - Sichuan Airlines' Shaanxi branch plans to expand the first-time passenger service to more communities, further promoting the upgraded service policies in the Northwest aviation sector [7] - The company aims to fulfill its social responsibility by providing safe, convenient, and comfortable air travel to a broader audience [7]

中国民航网 通讯员李达 报道：近期，民航西北地区管理局充分发挥行业政府引领带动作用，结合辖区 运输生产形势，聚焦首乘服务不同应用场景，采取多项措施推动首乘服务再升级，取得了阶段性成效。 加强对辖区单位的指导和检查。管理局指导辖区各单位结合实际制定了各具特点的"场景引领"首乘服务 再升级工作方案，相关部门对长安航、东航2家主基地公司及24家机场首乘服务预约方式进行了检查， 机场方面，西北24家机场均建立了电话、现场柜台首乘服务预约渠道，西安、兰州、银川、庆阳机场在 微信公众号、小程序上建立了首乘服务预约、预约链接渠道。长安航建立了电话、现场预约渠道，东航 建立了现场预约渠道。各单位首乘预约渠道的建立，有效满足了首乘旅客的预约服务需求。 坚持首乘服务与重点工作融合推进。管理局坚持融合发展理念，将开展首乘服务再升级与打造航旅融合 产品相结合，组织辖区各机场联合航空公司，以打造首乘航旅产品为契机，打造推出一批航旅融合精品 航线。将开展首乘服务"再升级"与整治"内卷式"竞争、民航服务提振消费年主题活动融合推进，引导辖 区航空公司将打造首乘服务产品、提升民航服务品质作为抵制"内卷式"竞争、提振航空消费的重要举 措。将开展 ...

Core Viewpoint - The Northwest Civil Aviation is enhancing its "first-time passenger service" to align with national strategies and improve service quality, focusing on safety and customer satisfaction [1][2][3] Group 1: Service Enhancement Initiatives - The "scene-led" first-time passenger service upgrade emphasizes safety, government guidance, and enterprise leadership, with ten specific service scenarios identified for improvement [2] - The initiative aims to cater to diverse passenger needs, including safety tips, ticket services, transfer services, bilingual services, and services for military personnel and their families [2] Group 2: Strategic Goals and Economic Impact - The upgrade is designed to support national strategic initiatives and local economic development, tapping into the potential of approximately 1 billion people who have never flown [2] - The program seeks to optimize the aviation market supply and contribute to national structural adjustments, domestic demand expansion, and stable economic growth [2] Group 3: Implementation and Collaboration - The Northwest Management Bureau emphasizes the importance of organizational leadership, collaboration, and increased awareness among staff to effectively implement the upgraded services [3] - There is a call for enhanced promotional efforts to engage employees in providing innovative services and building a strong service brand [3]