Keeta在今年加快了扩张的脚步。 10月20日，美团CEO王兴发布组织公告邮件，宣布软硬件服务负责人肖飞、Keeta负责人仇广宇将加入 S-team（senior team,美团最高管理团队）。据了解，此次是美团领导梯队的常规调整，不涉及组织架构 变动。 王兴在邮件中表示，"期待他们带来新的视角和输入，为公司长期成功作出更大贡献。" 根据邮件，肖飞在2014年2月加入美团，从美团外卖的产品经理做起；2016年初换岗至餐饮生态平台， 带队探索商家数字化解决方案，并于2023年9月晋升为副总裁。2025年4月开始担任软硬件服务负责人， 管理餐饮SaaS、酒店SaaS、Peppr（SaaS海外）、骑行、充电宝等业务。此外，肖飞团队输出过多位高 级管理者。 仇广宇在2022年5月加入美团，在到家事业群开始探索境外业务，带领Keeta团队先后进入中国香港、沙 特、阿联酋等市场。 Keeta在今年加快了扩张的脚步。今年8月19日，Keeta上线卡塔尔。9月15日，Keeta上线科威特。9月27 日，Keeta上线迪拜。据了解，Keeta在阿联酋首都阿布扎比的上线筹备工作，也已在进行中。 Keeta在2024年9月进入中 ...

Core Insights - DoorDash has partnered with Waymo to integrate autonomous delivery services into its platform, specifically in the Phoenix metropolitan area of Arizona, covering a service range of 816 kilometers [1][3] - The collaboration is currently in the testing phase, allowing customers to select Waymo's autonomous vehicles for their deliveries through DoorDash's Autonomous Delivery Platform [1][3] Company Developments - DoorDash has established a diversified delivery system that includes human delivery, robotic delivery, and drone delivery, with Waymo's autonomous vehicles being the latest addition [3] - Currently, only DoorDash's self-operated stores can utilize Waymo's delivery service, but the company plans to expand this service to include more local businesses in the future [3] User Engagement Strategies - To enhance user participation, DoorDash has introduced promotional activities, such as offering DashPass subscribers a $10 discount on Waymo rides in Los Angeles, San Francisco, and Phoenix each month [3]

Core Viewpoint - The article discusses the challenges faced by food delivery riders, highlighting the need for a more humane and balanced approach to their working conditions and customer interactions, as major platforms are beginning to implement changes to protect riders' rights and improve their working environment [3][4][5]. Group 1: Issues Faced by Delivery Riders - Delivery riders often face harsh penalties for late deliveries, leading to unsafe behaviors such as running red lights [3]. - Customers frequently give negative reviews based on personal preferences, creating a stressful work environment for riders [3]. - The current system of penalties and customer reviews is deemed unreasonable and not reflective of the riders' efforts [3]. Group 2: Changes Implemented by Platforms - Major food delivery platforms are moving towards eliminating penalties for late deliveries by the end of 2025, replacing them with training programs [4]. - JD.com has initiated trials in 25 cities to replace late delivery penalties with a "service score" management system [4]. - Ele.me is also testing a new service score system to replace the existing penalty structure, aiming for a more equitable reward system for riders [4]. Group 3: Customer-Rider Relationship - The introduction of features allowing riders to block abusive customers aims to create a more balanced relationship between riders and customers [4]. - The current one-sided review system negatively impacts riders' job satisfaction and dignity, necessitating a dual accountability system [4]. Group 4: Policy Support - The National Market Supervision Administration has proposed guidelines to ensure fair treatment of delivery riders, emphasizing the need for reasonable income and working conditions [5]. - The growing number of delivery riders, now in the millions, highlights the importance of societal recognition and support for their rights [5].

现在这种情况正在改变，三大外卖平台陆续推出取消外卖骑手超时罚款、外卖骑手可以拉黑客户等举 措，以促进外卖骑手和顾客的双向权益保护。 在8月下旬举办的骑手算法协商共治开放日上，美团骑手体验运营负责人表示，众多外卖骑手非常关心 的超时罚款问题将在2025年底前全面取消，以后要以培训学习代替罚款。这既可以给骑手松绑，也意味 着平台管理思路从"以罚代管"转向更温和、更科学的正向激励。 京东外卖也已在深圳、南京、哈尔滨、武汉等全国25个城市试点取消骑手订单超时罚款，改为启用"服 务分"管理机制。 在追求效率时，我们不能以苛刻的规定为基础，而是应该更多一点人性的温度和宽容。 为了按时完成订单，外卖骑手在道路上见缝就钻甚至闯红灯的现象屡见不鲜，安全隐患可想而知；一些 客户根据自己的"喜好"轻易给外卖骑手打出"差评"，也让外卖骑手如履薄冰。 这些现象，一方面反映出超时罚款等规定的苛刻，另一方面也反映出一些客户的不宽容。而"苛 刻"和"不宽容"都不是正常的状态。 准时是体现平台服务质量的一部分，但不是全部。除了一些特殊情况，外卖晚到几分钟不一定就影响客 户的工作和生活。当人们设身处地将自己作为一名外卖骑手来思考问题就会产生情感 ...

我们经常喊"外卖小哥"和"快递小哥"，似乎默认了送外卖、送快递是"男性主场"的行业。 而同期里，美团骑手总人数，从2022年的624万人，增长至745万人，增长了19.4%。 数据直观地告诉我们，女性骑手的增速，超过了外卖骑手的整体增速。 要知道，5年前，要想在骑手群里看到一位女性骑手，简直难如大海捞针。 而近两年，女性骑手的身影，是越来越常见。 这背后，又藏着什么经济真相呢？我们一起聊一聊！ 送外卖，是"中年妈妈们"的生存选择 有时候，我们会刷到一些年轻女骑手的分享——带妆跑单、电动车贴满卡通贴纸，文案里满是"自由搞钱"的轻松感。 还有一些有着稳定高薪的工作，为了减肥、职业体验，而选择骑单车送外卖。 但是，最近两年，越来越多的女性，也加入到了外卖员这个行当。 据美团研究院的数据显示，从2022年至2024年，女性骑手从51.7万人，增长至70.1万人，2年时间内增长了35.6%。 但真正送外卖的女骑手，根本没有时间化妆，给车贴装饰。 她们普遍脸被太阳晒得黝黑，车筐里偶尔还放着顺路买的青菜，或孩子的作业本。 你送外卖，只是在体验生活；而她们送外卖，是实打实的生存选择。 有一位科院学者孙萍，长期研究外卖骑手和平 ...

美团外卖相关负责人表示，新评分体系更真实客观，引导商家从过去看重的"高分、流量"，转变为更偏 重"口碑、体验"，推动餐饮商家从"卷高分"转向"拼质量和服务"。未来，美团将持续加大投入，推出自 动总结评价、智能申诉等更多AI功能，帮助商家实现长期、稳定经营。（智通财经记者 范佳来） 最近，不少餐饮商家收到信息，美团外卖将调整商家评分计算规则，增加"复购率""餐品质量""食品安 全"等指标。10月16日，智通财经记者从美团获悉，新评分规则将于10月20日开始实行，逐步覆盖全国 商家，评分规则将从过去的"单一主观打分"变为"多维综合评分"，并增加"食品安全"等指标，更全面反 映商家外卖服务水平，减少同行恶意差评、虚假好评等评分"内卷"行为。 ...

过去，外卖的"超时罚款"在业内如同双刃剑，让骑手们压力山大的同时，也能给消费者带来"下单即 达"的服务体验。近日，美团宣布骑手的"超时罚款"制度将在2025年年底前全面取消。目前，美团已在 22个城市试行超时免罚机制，还计划将交通安全表现纳入骑手考核体系，保持零闯红灯记录的骑手，将 获得现金奖励。除了美团，10月14日记者了解到，饿了么平台针对骑士超时扣款取消的问题，也正在多 个城市试点推广取消超时扣款。 ...

Core Viewpoint - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are piloting the cancellation of penalties for delivery riders who exceed time limits, shifting towards a service score management system to promote positive incentives instead of punitive measures [1][3][4] Group 1: JD.com Initiatives - JD.com has announced the cancellation of order delay penalties in 25 cities, including Shenzhen and Wuhan, replacing it with a "service score" management mechanism [1] - The new system deducts service points based on the delay interval instead of cash penalties, aiming to encourage better service through positive reinforcement [1] - Additional measures to enhance rider experience include extra subsidies during adverse weather, a care fund for riders' children, and improved insurance coverage [1] Group 2: Ele.me Developments - Ele.me is also testing a new service score system to replace the penalty for delivery delays, currently being piloted in cities like Nantong and Changzhou [1] - The platform aims to implement a system where riders can earn more based on their performance, with plans to expand this initiative to more cities by October [1] - Ele.me has announced plans to provide nationwide coverage for delivery riders' pension and medical insurance subsidies by the end of 2025 [1] Group 3: Meituan's Approach - Meituan plans to fully eliminate penalties for delivery delays by the end of 2025, having already tested a system that rewards timely deliveries and penalizes delays in 22 cities [3] - The company has introduced features allowing riders to evaluate and block problematic customers, enhancing rider autonomy and safety [3] - Meituan's management strategy is shifting from punitive measures to a more supportive and scientifically-based approach to rider management [3] Group 4: Regulatory Context - The State Administration for Market Regulation has proposed guidelines indicating that platforms should not primarily use financial penalties for delivery delays, advocating for alternative management methods [4]

Core Viewpoint - The three major food delivery platforms, JD.com, Ele.me, and Meituan, have announced a pilot program to eliminate penalties for delivery riders who exceed delivery time limits, shifting towards a service points management system instead of cash penalties [1][2][3][6]. Group 1: JD.com - JD.com has initiated a pilot program in 25 cities, including Shenzhen, Nanjing, Harbin, and Wuhan, to eliminate cash penalties for delivery riders exceeding delivery times [2]. - The new system will use a "service points" management mechanism, where riders will lose service points based on the time exceeded rather than facing direct cash deductions [2]. Group 2: Ele.me - Ele.me announced on October 14 that it is testing a new service points system in cities like Nantong, Changzhou, Jieyang, and Jingdezhen, replacing the previous cash penalty system [3]. - The platform plans to enhance fatigue prevention rules, including the introduction of an AI assistant for early voice reminders and optimizing the "mandatory offline" feature [3]. Group 3: Meituan - Meituan plans to completely eliminate penalties for delivery riders by the end of 2025, with a pilot program for a new "Anzhun Card" system starting in December 2024 in Quanzhou [6]. - The new system will implement a points-based approach, where points will be deducted for late deliveries and awarded for timely deliveries, with 22 cities already testing the no-penalty mechanism as of August [6].

Core Insights - JD.com has announced the cancellation of late delivery fines for delivery riders in 25 cities, replacing it with a "service score" management system, shifting from punitive measures to positive incentives [1] - Ele.me is also testing a similar service score system to replace late delivery fines, aiming for a more rewarding structure for riders, with plans to expand to more cities by October [1] - Meituan has initiated a pilot program to eliminate late delivery fines by the end of 2025, focusing on training and positive reinforcement instead of penalties [2] Group 1 - JD.com has implemented a service score system to manage delivery riders, where fines for late deliveries are replaced by deductions from service scores based on the delay duration [1] - The company is enhancing rider experience through various initiatives, including extra subsidies during adverse weather, a care fund for riders' children, and improved insurance coverage [1] - Ele.me is currently piloting a service score system in cities like Nantong and Changzhou, aiming to promote a performance-based reward system for riders [1] Group 2 - Meituan has already tested a similar system in Quanzhou, focusing on a scoring mechanism that rewards timely deliveries and provides training instead of penalties [2] - As of August, Meituan has implemented a no-fine policy in 22 cities, indicating a broader industry trend towards positive reinforcement in rider management [2] - The shift in management strategies across these companies reflects a growing recognition of the need for better rider support and motivation [2]