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除了12315,还有哪些正规投诉渠道值得一试?
Xin Lang Cai Jing· 2025-12-01 09:21
Core Viewpoint - Consumers have multiple effective channels for complaint beyond the official 12315 hotline, which can enhance the success rate of consumer rights protection [12] Group 1: Official Complaint Channels - The National Financial Supervision Administration (12378 hotline) is a specialized complaint channel for banking services, credit card disputes, insurance claims, and financial products, known for its high efficiency and professionalism [2] - The State Post Bureau's complaint website and WeChat mini-program are effective for issues related to lost, damaged, or delayed deliveries, providing strong constraints on courier companies [3] - The Telecommunications User Complaint Handling Center (12300) is a key regulatory channel for telecom service issues, such as package disputes and signal problems [4] Group 2: Third-Party Social Platforms - Third-party complaint platforms like the Black Cat Complaint platform offer convenience and strong public opinion oversight, serving as important supplements to official channels [5] - The Black Cat Complaint platform features multiple access points, an intelligent processing system, a transparent supervision mechanism, and maintains a neutral stance as a public welfare platform [6] Group 3: Other Notable Complaint Channels - The China Consumers Association and local consumer associations are legally established organizations that protect consumer rights through complaint handling and consumer warnings [7] - E-commerce platforms have their own internal complaint mechanisms that respond quickly, especially when evidence is clear [9] - Quality supervision and inspection channels can be approached for product quality issues, particularly concerning safety standards and quality certification [10] Group 4: Choosing the Right Complaint Channel - Consumers should select complaint channels based on the industry, such as using 12378 for financial issues, the postal bureau for delivery problems, and 12300 for telecom issues [11] - The nature of the complaint should also guide the choice, with 12315 for illegal activities and third-party platforms for quick resolutions [11] - Using multiple channels simultaneously can enhance the effectiveness of complaints, such as combining 12315 with the Black Cat platform for a comprehensive approach [11]
中经资料:巴基斯坦证券市场一周回顾 (2025.11.24-2025.11.28)
Zhong Guo Jing Ji Wang· 2025-12-01 08:26
Group 1: Export Development and Economic Measures - The Prime Minister of Pakistan, Shahbaz Sharif, has ordered the immediate abolition of a 0.25% Export Development Surcharge (EDS) to reduce operational costs for exporters and enhance their competitiveness in global markets [9] - In the first four months of the fiscal year 2025-2026, the top three export destinations for Pakistan were the United States, China, and the United Kingdom, with total exports to the US amounting to $2.188 billion, a year-on-year increase of 7.41%, while exports to China and the UK decreased by 3.03% and 1.03%, respectively [10] Group 2: Employment and Labor Market Trends - Pakistan's unemployment rate has risen to 7.1% in the fiscal year 2024-2025, the highest level in 21 years, with 4.6 million out of 5.9 million unemployed individuals being educated [10] - The employment share in agriculture has decreased by 4 percentage points to 33.1%, while the share in wholesale and retail trade has increased to 16% [10] Group 3: Manufacturing and Technology - The production of smartphones in Pakistan has reached 53% of total mobile phone production as of October, reflecting improved manufacturing capabilities and growing demand for smart devices [11] - In the first ten months of the year, over 25.11 million mobile phones were produced locally, with smartphones accounting for 13.2 million units [11] Group 4: Infrastructure and Development Projects - The Asian Development Bank has approved an additional loan of $48 million for water resource development projects in Balochistan, aimed at improving irrigation efficiency and sustainable water management [11] - The project includes watershed management measures such as afforestation and soil conservation to mitigate land degradation and improve flood management [11] Group 5: Trade and International Relations - The third International Food and Agriculture Exhibition (FoodAg 2025) in Karachi concluded successfully, featuring over 5,700 B2B meetings and generating $730 million in transactions, establishing new export partnerships with several countries [12] - Alibaba.com has partnered with UPS authorized service contractors in Pakistan to provide affordable and reliable logistics services for local exporters, enhancing their connectivity to over 200 countries [12]
韩元持续疲软之际金融市场监管机构发声:将审查针对散户的外汇风险保护措施
Zhi Tong Cai Jing· 2025-12-01 08:21
Group 1 - The South Korean financial authorities are reviewing foreign exchange risk protection measures for retail investors due to the ongoing depreciation of the Korean won [1] - The Korean won has recently fallen to its lowest level against the US dollar in 16 years, with the exchange rate reported at 1468.62, marking a decline of over 4% this quarter [1] - The Bank of Korea attributes the won's depreciation to increased overseas investments by residents and foreign sell-offs of domestic stocks, raising concerns about the imbalance in overseas investments [1] Group 2 - A government emergency meeting was held on November 24 to discuss measures to stabilize the foreign exchange market, focusing on alleviating the pressure of the won's depreciation [2] - The depreciation of the won, while beneficial for export companies, increases import costs and may lead to higher domestic inflation, particularly affecting essential goods like energy and food [2] - The exchange rate of 1500 won per dollar is seen as a critical threshold, with potential intervention from authorities if this level is breached [2] Group 3 - MBK Partners is under investigation for its sale of the troubled supermarket chain Homeplus, with potential penalties for alleged misconduct affecting national pension and investor interests [2] - MBK Partners asserts its commitment to protecting investor interests and plans to provide a comprehensive explanation during any regulatory proceedings [3] - The authorities are also investigating local banks for selling equity-linked derivatives and are considering efforts to compensate investors for losses [3]
涉及敏感个人信息处理、电商服务等 12月1日起一批国家标准实施
Zhong Guo Xin Wen Wang· 2025-12-01 08:01
Core Points - A series of important national standards will be implemented starting December 1, aimed at promoting the healthy development of emerging industries and ensuring consumer safety [1] Sensitive Personal Information Processing - The national standard for sensitive personal information processing (GB/T 45574—2025) establishes general and specific security requirements, enhancing the protection of personal information rights [2] E-commerce Platform Services - The national standard for e-commerce platform service quality evaluation (GB/T 31526—2025) introduces a comprehensive evaluation index system to improve service quality and user experience on e-commerce platforms [3] Green Packaging for Toys and Children's Products - The national standard for green packaging of toys and children's products (GB/T 44869—2024) sets basic requirements for materials, excessive packaging limitations, recycling, and environmental impact analysis [4] Industrial Instrument Intelligence - The national standard for industrial instrument intelligence levels (GB/T 45727—2025) outlines requirements and evaluation methods, promoting technological innovation and industry upgrades [5] Urban Furniture - Two national standards for urban furniture provide guidelines for system planning, design, maintenance, and management, enhancing the quality and comfort of urban public facilities [6] Ceramic Tile Quality Classification - The national standard for ceramic tile quality classification (GB/T 45817—2025) defines classification principles and testing methods, aiming to elevate product quality and drive industry transformation [7] Furniture Recycling Transactions - The national standard for furniture recycling transactions (GB/T 45697—2025) specifies operational requirements to enhance efficiency and transparency in the recycling process [8] Agricultural Product Wholesale Market - The national standard for agricultural product wholesale market classification (GB/T 46118—2025) establishes classification principles and indicators to improve market management and promote high-quality development [10] Business Entity Credit Standards - A set of national standards related to business entity credit aims to enhance credit levels and provide a technical basis for the construction of a social credit system [11] Traffic Accident Investigation - The national standard for traffic accident investigation (GB/T 45645.1—2025) defines terms and principles for conducting thorough investigations, contributing to improved traffic safety management [12] New Energy Vehicle Safety Monitoring - The national standard for dynamic monitoring and early warning of new energy vehicle safety performance (GB/T 45688—2025) aims to standardize data monitoring and enhance safety management [13] Electric Vehicle Remote Service and Management - The national standards for electric vehicle remote service and management systems outline system architecture and testing requirements, ensuring safe and reliable operation of electric vehicles [14]
百姓关注丨预售比现货贵,价格相关投诉超85%
Ren Min Ri Bao· 2025-12-01 05:50
Core Insights - This year's "Double 11" promotional event saw an early start and extended duration, with platforms focusing on AI-driven sales and instant retail, shifting from traffic competition to quality competition centered on user value [1] - Consumer complaints primarily revolved around pricing issues and the transparency of promotional rules, with over 13,000 complaints recorded during the event [1][2] Group 1: Consumer Complaints - Complaints related to pricing accounted for 85.6% of total complaints, highlighting issues such as "prepaid deposit betrayal," "current stock cheaper than pre-sale," and "automatic price increases" [2] - Many consumers expressed frustration over the lack of clarity in promotional rules, with some reporting that the final price paid was higher than the displayed price due to uncommunicated conditions [2] Group 2: Emerging Consumer Trends - There was a significant increase in complaints regarding smart technology and virtual goods, with complaints about smart products rising by 72.6% compared to last year, primarily due to discrepancies between advertised features and actual performance [3] - Complaints in the health product category grew by 36.2%, mainly concerning issues like drug quality and misleading claims about health products [3]
东方甄选港股大涨超8%!最新,俞敏洪任东方甄选公司法人代表,经营范围新增外卖递送服务,此前孙东旭离职
Mei Ri Jing Ji Xin Wen· 2025-12-01 03:37
Core Points - Recently, Dongfang Zhenxuan (Beijing) Technology Co., Ltd. underwent a change in its legal representative and management, with Yu Minhong taking over from Sun Dongxu, who resigned from his positions [1] - The company's business scope has been expanded to include restaurant management, delivery services, and catering services, in addition to its existing operations [1] - The company was established in December 2021 with a registered capital of 10 million RMB and is fully owned by Dongfang Youxuan (Beijing) Technology Co., Ltd. [1] Company Changes - Sun Dongxu has officially stepped down as the legal representative, executive director, and manager of Dongfang Zhenxuan, with Yu Minhong now assuming these roles [1][5] - The company has added new business activities related to food services, indicating a strategic shift towards the food and beverage sector [1] - The parent company, Dongfang Youxuan, has not undergone any changes in its management structure, with Sun Dongxu remaining in his roles there [6] Financial Performance - Dongfang Zhenxuan's financial performance has shown a significant decline, with a 30.9% year-on-year decrease in revenue from its core business, and net profit dropping from 249.1 million RMB to 6.2 million RMB [7] - The company's GMV (Gross Merchandise Volume) fell by 39.2% from 14.3 billion RMB to 8.7 billion RMB in the last fiscal year [8] - Despite the challenges, the stock price of Dongfang Zhenxuan has seen an increase, rising over 8% to 21.2 HKD per share, with a market capitalization of 22.3 billion HKD [6][7]
阿里国际扭亏为盈 新加坡国家AI计划采用千问架构|出海周报
2 1 Shi Ji Jing Ji Bao Dao· 2025-12-01 02:53
Industry Overview - Over 7,000 domestic and foreign platforms have fulfilled their tax information reporting obligations, significantly improving tax compliance among operators and employees within these platforms [1] - The majority of platform operators have registered as market entities, although some have not complied with registration and tax declaration requirements [1] Robotics Market - The global humanoid robot market is in its early exploration phase, with expectations to enter a golden development period in the next 5 to 10 years [2] - By 2035, annual sales of humanoid robots are projected to reach 6 million units, with a market size exceeding $120 billion; in an optimistic scenario, sales could surpass 10 million units, reaching a market size of $260 billion [2] Company Developments - Alibaba's International Digital Commerce Group reported a revenue of 34.799 billion yuan for Q2 of fiscal year 2026, a 10% year-on-year increase, with adjusted EBITA showing a profit of 162 million yuan compared to a loss of 2.905 billion yuan in the same period last year [3] - Singapore's National AI Program has shifted from using Meta's model to adopting Alibaba's Qwen open-source architecture, marking a significant expansion of Chinese open-source AI models globally [4] - Cainiao has launched a cross-border small package service covering eight African countries, optimizing logistics solutions for Chinese cross-border e-commerce [5] - Dianping has expanded its coverage to over 1,000 cities across more than 200 countries, focusing on destinations popular among Chinese tourists [6] - Tencent has launched the international version of its Mix Yuan 3D creation engine, allowing users to create high-quality 3D works [7] - Didi's core platform saw a 13.8% year-on-year increase in order volume, reaching 4.685 billion orders, with international business growing over 20% [8][9] - WeRide and Uber have initiated L4-level fully autonomous Robotaxi commercial operations in Abu Dhabi, marking the first such operation in the Middle East [10] - Leapmotor has officially entered the South American market, launching its electric vehicles in Brazil and Chile, with plans for further expansion in the region [11]
AI“变身”黑五购物代理:价格战升级,零售商面临史上最强比价压力!
Zhi Tong Cai Jing· 2025-12-01 01:45
Core Insights - The article highlights the significant impact of artificial intelligence (AI) on consumer spending during the holiday shopping season, with a record online expenditure of $11.8 billion on Black Friday, much of which was facilitated by AI-driven tools [1] - Major companies like Walmart, Amazon, and Google are advancing their AI shopping assistants beyond traditional chatbots, aiming to provide personalized recommendations and streamline the purchasing process [1][2] Group 1: AI Impact on Holiday Shopping - AI is estimated to influence global sales by $73 billion during the holiday season, accounting for 22% of total sales, an increase from $60 billion the previous year [1] - Despite advancements, the overall impact of AI on holiday shopping remains limited as not all retailers have effective tools and consumer adoption is gradual [2] Group 2: AI Tools and Features - OpenAI has enhanced ChatGPT with a shopping research feature that offers personalized buying guides, particularly effective for complex products [2] - Google has upgraded its AI search tool to answer detailed natural language queries, allowing users to find products more efficiently compared to traditional search methods [3] Group 3: Price Tracking Innovations - Amazon has introduced a 90-day price history tracker and price alerts for shoppers, while Google has launched an advanced price tracking tool that allows for detailed requests [5] - New pricing tools are expected to increase competitive pressure on retailers, as consumers become more aware of price alerts [5] Group 4: Seamless Shopping Experience - Companies are developing AI tools that enable a seamless shopping experience, allowing consumers to browse and purchase within the same application without visiting retailer websites [6] - OpenAI's new instant checkout feature allows users to purchase recommended products directly through ChatGPT, while Walmart and Target have similar functionalities [6] Group 5: Automated Purchasing Options - Google's AI price tracker includes a "buy for me" option that can automatically complete purchases when prices drop, applicable to various retailers [7] - Google has also introduced an automated AI calling feature to inquire about product availability at local stores, initially focusing on specific product categories [7]
追加超过3000万元物资 京东全力保障香港大埔火灾后民生所需
Zheng Quan Ri Bao Wang· 2025-11-30 10:48
Core Points - JD Group announced an additional supply of over 30 million yuan for disaster relief and reconstruction efforts following the fire in Tai Po, Hong Kong [1][2] - The company established a special task force immediately after the fire to coordinate resources and deliver emergency supplies to the affected area [2] - JD's logistics team and local employees were mobilized to provide hot meals and distribute emergency supplies to shelters [2] Group 1 - The additional supplies will include essential living items for affected residents and home renovation products needed for rebuilding [2] - The supply list will be adjusted based on actual needs and the progress of reconstruction, ensuring timely delivery through JD's supply chain [2] - JD has maintained close communication with the Hong Kong SAR government under the guidance of the Liaison Office of the Central People's Government [2] Group 2 - The company plans to continuously monitor the recovery progress and optimize its support plan to assist the affected areas in returning to normalcy [2] - JD aims to work alongside local residents to help restore their lives to normal [2]
市场波动降低,仍需宏观加码
Dong Zheng Qi Huo· 2025-11-30 10:15
1. Report Industry Investment Rating - The report gives a "Shock" rating for stock index futures in the short - term (1 - 3 months), medium - term (3 - 6 months), and long - term (6 - 12 months) [4][98] 2. Core View of the Report - This week, the global stock market followed a repair logic, with major national indexes rising by over 2%. The Chinese stock market also saw a recovery, but the repair was weaker than expected. The Shanghai Stock Exchange Composite Index only rose 1.4% this week and failed to close above 3900 points in a single week. The market volume shrank, with Friday's trading volume falling below 1800 billion yuan, indicating weak bottom - fishing forces. Micro - cap stocks had significant gains, and margin trading balances increased, showing that some speculative funds were still active. Given the high uncertainty of recent geopolitical factors and the liquidity - driven nature of this bull market, as liquidity recedes, the stock index may maintain a narrow - range shock. It is recommended to pay attention to the upcoming important meeting in December [2][10] 3. Summary by Directory 3.1 One - week View and Overview of Key Macroeconomic Events 3.1.1 Next Week's View - In the context of the ebbing of liquidity, the A - share market will experience a narrow - range shock. The repair of the Chinese stock market this week was weaker than expected in three aspects: weak repair strength, market volume shrinkage, and large gains in micro - cap stocks. Due to geopolitical uncertainties, the market may remain in a narrow - range shock as the liquidity - driven bull market fades. Attention should be paid to the important meeting in December [2][10] 3.1.2 Key Events This Week - On November 24, Vice - Premier He Lifeng had a video call with French officials, expressing China's willingness to deepen economic and financial cooperation with France [11] - On November 25, Alibaba's Q2 financial report for fiscal year 2026 exceeded expectations, with revenue of 247.8 billion yuan in the quarter, and it plans to invest in AI [12] - On November 26, six departments issued a plan to enhance the adaptability of consumer goods supply and demand to promote consumption, focusing on key industries and building experimental platforms [13][14] - On November 27, industrial enterprise profits in October decreased by 5.5% year - on - year, and the State Council meeting deployed the promotion of provincial - level overall planning of basic medical insurance [15][16] - On November 28, the Political Bureau meeting reviewed the comprehensive report on inspections of provinces, and the National Development and Reform Commission held a symposium for service - industry private enterprises [17][18] 3.2 One - week Market Performance Overview 3.2.1 Global Stock Market Weekly Overview - From November 24 - 28, the global stock market denominated in US dollars rose. The MSCI Global Index rose 3.54%, with developed markets (+3.67%) > emerging markets (+2.47%) > frontier markets (+2.12%). The Canadian stock market rose 5.07%, outperforming the world, while the Saudi stock market fell 2.98%, the worst - performing globally [1][19] 3.2.2 Chinese Stock Market Weekly Overview - From November 24 - 28, Chinese equity assets rose, with Chinese concept stocks > Hong Kong stocks > A - shares. The average daily trading volume of the Shanghai, Shenzhen, and Beijing stock exchanges was 1737 billion yuan, a decrease of 128.2 billion yuan from last week. All A - share broad - based indexes rose, with the micro - cap stock index rising 6.11% and the Shanghai 50 Index rising 0.47% [1][22] 3.2.3 Weekly Overview of GICS First - level Industries in Chinese and Foreign Stock Markets - This week, all global GICS first - level industries rose, with the materials sector leading (+5.20%) and the energy sector having the smallest increase (+1.14%). In the Chinese market, the information technology sector had the largest increase (+5.71%), and the energy sector lagged (- 0.53%) [26] 3.2.4 Weekly Overview of China A - share CITIC First - level Industries - Among A - share CITIC first - level industries this week, 25 rose (0 last week) and 5 fell (30 last week). The communication industry had the largest increase (+8.74%), and the petroleum and petrochemical industry had the largest decrease (- 0.62%) [1][29] 3.2.5 Weekly Overview of China A - share Styles: Small - cap Growth Dominates - This week, growth stocks outperformed value stocks, and the market - cap style favored small - cap stocks [33] 3.2.6 Overview of Futures Basis - The report provides the basis data of IH, IF, IC, and IM in the past six months, but no specific data analysis is given [34][39] 3.3 Overview of Index Valuation and Earnings Forecast 3.3.1 Broad - based Index Valuation - The report presents the PE and PB data of various broad - based indexes this week, at the beginning of the year, and their changes and eight - year percentile rankings, such as the PE of the Shanghai 50 Index being 11.83 this week, with an eight - year percentile of 86.87% [42] 3.3.2 First - level Industry Valuation - The report shows the PE and PB data of various first - level industries this week, at the beginning of the year, and their changes and eight - year percentile rankings, such as the PE of the petroleum and petrochemical industry being 13.65 this week, with an eight - year percentile of 50.12% [43] 3.3.3 Broad - based Index Equity Risk Premium - The ERP of the CSI 300, CSI 500, and CSI 1000 decreased slightly this week [44][49] 3.3.4 Broad - based Index Consensus Earnings Growth Forecast - The expected earnings growth rate of the CSI 300 in 2025 was adjusted down to 8.69% and up to 9.46% in 2026; for the CSI 500, it was adjusted down to 27.81% in 2025 and up to 20.71% in 2026; for the CSI 1000, it was adjusted down to 28.88% in 2025 and up to 24.99% in 2026 [50] 3.4 Liquidity and Capital Flow Tracking 3.4.1 Interest Rates and Exchange Rates - This week, the 10 - year and 1 - year bond yields rose, and the spread widened. The US dollar index was 99.4, and the offshore RMB exchange rate was 7.07 [58] 3.4.2 Tracking of Trading - type Funds - This week, the average daily trading volume of north - bound funds decreased by 3.4 billion yuan compared with last week, and the margin trading balance increased by 9.8 billion yuan [62] 3.4.3 Tracking of Capital Flows Through ETFs - There are 29 on - exchange ETFs tracking the CSI 300, 29 tracking the CSI 500, 15 tracking the CSI 1000, and 39 tracking the CSI A500. This week, the share of ETFs tracking the CSI 300 decreased by 200 million, the share of those tracking the CSI 500 decreased by 100 million, the share of those tracking the CSI 1000 decreased by 270 million, and the share of those tracking the CSI A500 increased by 400 million [65][70] 3.5 Tracking of Domestic High - frequency Macroeconomic Data 3.5.1 Supply Side: Tire Production Rate Declined - The report shows data on national blast furnace operating rates, coking enterprise operating rates, domestic crude steel daily output, and tire production rates, indicating a decline in tire production rates [73][75] 3.5.2 Consumption Side: Real Estate Transactions Remained Sluggish - The data on the transaction area of first - hand houses in 30 large and medium - sized cities, second - hand houses in 16 key cities, land transactions in 100 large and medium - sized cities, second - hand house listings, and prices show that the real estate market is still weak. However, the year - on - year growth rate of passenger car wholesale sales rebounded, and the crude oil price dropped to around $64.8 per barrel [81][89] 3.5.3 Inflation Observation: Production Material Prices Rose Rapidly, and Agricultural Product Prices Stabilized - The prices of production materials rose rapidly, while agricultural product prices remained flat [91][92]