8月1日，《国际金融报》记者获悉，重庆啄木鸟网络科技有限公司举行"战高温·护民生·促就业"媒 体开放日活动。值得注意的是，这也是今年"3·15"晚会曝光行业乱象后，啄木鸟平台在监管部门指导下 完成系统性整改以来的首次公开亮相。 在整改推进的四个多月里，啄木鸟平台针对社会关切的维修行业痛点问题展开全面整治。据啄木鸟 家庭维修执行总经理朱红坤公开表示，平台重点实施了三项整改工作。 一是价格收费透明化，全渠道公开7大类服务价格明细，上线"AI问价"功能，让用户报修消费"明明 白白消费"； 二是保修服务数智化，作为整改的技术支撑，平台自主研发的"天工系统"已完成功能升级。该系统 覆盖从下单、派单到售后的全流程，通过业务数据分析持续优化服务标准，实现98%的用户报修下单后 5分钟内响应，关键节点信息自动推送，维修人员在维修过程中需上传维修记录（如故障照片、更换配 件信息等），确保服务可追溯。维修进度、检测报告等实时可查； 三是服务质量闭环化，开通全国监督举报专线，明确一线客服48小时内反馈投诉处理进展、二线绩 效管理倒逼服务效果持续提升、三线供应商末位淘汰的"三线问责"制度，平台全渠道投诉率整体下降明 显。 近期，全国 ...

Core Viewpoint - The article discusses the issues within the home repair industry, particularly focusing on the high costs and unregulated practices that lead to consumer exploitation, especially highlighting the experiences of female consumers and the emergence of female-led repair teams [1][5][56]. Group 1: Industry Issues - The repair industry is plagued by high fees and unnecessary charges, with some platforms taking up to 40% commission from repair workers, leading to inflated prices for consumers [2][8]. - Many repair workers operate under a "gig" model, which encourages them to charge excessively as they are unlikely to see repeat business from customers [2][17]. - Instances of overcharging are common, with consumers reporting outrageous fees for simple repairs, such as charging 4200 for 16 kilograms of glue or 200 for a single bottle of drain cleaner [3][16]. Group 2: Consumer Awareness - Consumers often face a lack of transparency regarding repair costs, which are typically broken down into service fees, technical fees, and material costs, with the latter being particularly opaque [8][14]. - It is advised that consumers familiarize themselves with potential costs and seek materials independently to avoid being overcharged by repair workers [15][16]. - The article emphasizes the importance of understanding the existence of service fees, which cover the technician's time and expertise, similar to a doctor's consultation fee [11][12]. Group 3: Female Consumers and Empowerment - Female consumers often feel disadvantaged in the repair process, leading to a lack of confidence in addressing repair issues themselves [6][55]. - Initiatives like "好修女工" aim to empower women by providing them with the skills and knowledge necessary to handle repairs, promoting the idea that women can be equally competent in technical fields [5][31][55]. - The article highlights the formation of support groups among women, where they share knowledge and encourage each other to tackle repair tasks, fostering a sense of community and empowerment [56][57]. Group 4: Recommendations for Finding Reliable Services - It is suggested that consumers seek repair services through local hardware stores or established contractors, as these avenues may provide more reliable and transparent service compared to online platforms [21][25]. - Building relationships with local repair workers through hardware stores can offer a layer of security, as these workers are less likely to disappear after a job is completed [22][23]. - The article also mentions that consumers should be proactive in their knowledge of repair issues, which can help them communicate effectively with technicians and avoid being taken advantage of [27][55].