Core Insights - Chongqing Woodpecker Network Technology Co., Ltd. held a media open day event, marking its first public appearance since completing systematic rectifications under regulatory guidance after being exposed for industry malpractices during the "3.15" gala [1] - The platform has implemented comprehensive reforms addressing key pain points in the repair industry, focusing on transparency, digitalization, and service quality [1] Group 1: Rectification Measures - The platform has made pricing transparent by publicly disclosing detailed service prices across seven categories and launching an "AI pricing" feature to ensure clear consumer spending [1] - The "Tiangong System," a self-developed technology, has been upgraded to cover the entire process from order placement to after-sales service, achieving a 98% response rate within five minutes for user repair requests [1] - A three-tier accountability system has been established to enhance service quality, including a national supervision hotline, a 48-hour feedback mechanism for complaints, and a performance management system that encourages continuous service improvement [1] Group 2: Market Demand - The extreme high-temperature weather across the country has led to a surge in air conditioning repair demand, with the platform reporting a 300% increase in air conditioning repair orders from May to July 2025 [2] - This extreme weather serves as both a test of the platform's service capabilities and a practical demonstration of its commitment to rectification [2]

Core Viewpoint - The article discusses the issues within the home repair industry, particularly focusing on the high costs and unregulated practices that lead to consumer exploitation, especially highlighting the experiences of female consumers and the emergence of female-led repair teams [1][5][56]. Group 1: Industry Issues - The repair industry is plagued by high fees and unnecessary charges, with some platforms taking up to 40% commission from repair workers, leading to inflated prices for consumers [2][8]. - Many repair workers operate under a "gig" model, which encourages them to charge excessively as they are unlikely to see repeat business from customers [2][17]. - Instances of overcharging are common, with consumers reporting outrageous fees for simple repairs, such as charging 4200 for 16 kilograms of glue or 200 for a single bottle of drain cleaner [3][16]. Group 2: Consumer Awareness - Consumers often face a lack of transparency regarding repair costs, which are typically broken down into service fees, technical fees, and material costs, with the latter being particularly opaque [8][14]. - It is advised that consumers familiarize themselves with potential costs and seek materials independently to avoid being overcharged by repair workers [15][16]. - The article emphasizes the importance of understanding the existence of service fees, which cover the technician's time and expertise, similar to a doctor's consultation fee [11][12]. Group 3: Female Consumers and Empowerment - Female consumers often feel disadvantaged in the repair process, leading to a lack of confidence in addressing repair issues themselves [6][55]. - Initiatives like "好修女工" aim to empower women by providing them with the skills and knowledge necessary to handle repairs, promoting the idea that women can be equally competent in technical fields [5][31][55]. - The article highlights the formation of support groups among women, where they share knowledge and encourage each other to tackle repair tasks, fostering a sense of community and empowerment [56][57]. Group 4: Recommendations for Finding Reliable Services - It is suggested that consumers seek repair services through local hardware stores or established contractors, as these avenues may provide more reliable and transparent service compared to online platforms [21][25]. - Building relationships with local repair workers through hardware stores can offer a layer of security, as these workers are less likely to disappear after a job is completed [22][23]. - The article also mentions that consumers should be proactive in their knowledge of repair issues, which can help them communicate effectively with technicians and avoid being taken advantage of [27][55].