AUSTIN, Texas, Dec. 11, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025. This marks an important milestone for TTEC, representing the first time the company’s end-to-end RevGen capabilities have been evaluated and acknowledged in the Everest Group Sales Service ...

TTEC's winning team celebrates three gold wins at the 2025 European Contact Centre & Customer Service Awards. LONDON, Dec. 08, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, proudly announced its success at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs), earning multiple honors and recognition across several categories. The ECCCSAs are Europe’s largest and most prest ...

Core Insights - TTEC Holdings Inc. has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognizing its excellence in AI-enabled customer experience solutions [1][2][3] - The award highlights TTEC Digital's commitment to innovation and successful implementation of customer solutions using Microsoft technology, showcasing its role in driving digital transformation [3][4] - TTEC Digital has also been selected for the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its tenth consecutive year in this elite group, which includes only the top 1% of Microsoft partners globally [4] Company Overview - TTEC Holdings, Inc. is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that enhance customer interactions across various channels [6] - The company's TTEC Digital division specializes in designing and operating omnichannel contact center technology, CRM, AI, and analytics solutions, while TTEC Engage provides AI-enhanced customer engagement and support services [6] - Founded in 1982, TTEC has consistently achieved high satisfaction scores from clients, customers, and employees, operating on six continents to deliver exceptional customer experiences [6]

Core Insights - The future of customer experience (CX) is rapidly evolving, with organizations needing to adapt to technological advancements and rising customer expectations to maintain satisfaction and loyalty [2][3]. CX Trends for 2026 - **Agentic AI Goes Mainstream**: AI technology is transitioning from pilot projects to full-scale production, with success reliant on trustworthy data, transparent models, and robust security measures [6]. - **Tech Stack Clarity Becomes Critical**: Fragmented CX systems are detrimental to performance; consolidating platforms and aligning technology with desired outcomes enhances agility and measurable results [6]. - **Personalization Evolves into Precision**: Customers now demand hyper-personalized, real-time interactions, which require unified, high-quality data to anticipate their needs effectively [6]. - **Empathy Gets Re-imagined**: A balance between AI efficiency and human empathy is essential to ensure that customer interactions are caring, consistent, and focused on resolution [6]. - **Resilience Defines the Future of CX**: Economic fluctuations, workforce volatility, and fraud necessitate adaptive CX models supported by intelligent automation and flexible global delivery [6]. Company Overview - TTEC Holdings, Inc. is a leading global innovator in CX technology and services, specializing in AI-enabled digital solutions. The company provides outcome-based solutions that enhance customer interactions across various channels and improve the overall customer journey [7].

Financial Performance - Revenue for Q3 2025 was $519.1 million, a decrease of 1.9% from $529.4 million in the prior year [7] - Net loss was $11.1 million, representing a negative 2.1% of revenue, compared to a net loss of $18.968 million in the prior year [6][28] - Adjusted EBITDA was $43.4 million, or 8.4% of revenue, down from $50.3 million, or 9.5% of revenue in the prior year [5][8] Segment Performance - TTEC Digital reported revenue of $121.9 million, an increase of 5.4% compared to $115.7 million in the prior year, but operating income decreased to $4.9 million [16] - TTEC Engage generated revenue of $397.2 million, a decrease of 4.0% from $413.8 million in the prior year, with operating income increasing to $7.5 million [16] Business Outlook - The company reiterated its full-year 2025 guidance, projecting revenue between $2.064 billion and $2.114 billion, with a midpoint of $2.089 billion [14] - Non-GAAP adjusted EBITDA for the full year is expected to be between $215 million and $235 million, with a midpoint of $225 million [14] - The company is confident in the profitability growth for TTEC Engage in Q4 2025, driven by higher healthcare seasonality [13] Cash Flow and Balance Sheet - Cash flow from operations in Q3 2025 was $4.2 million, a significant improvement from a negative $91.4 million in Q3 2024 [15] - As of September 30, 2025, TTEC had cash and cash equivalents of $73.5 million and total debt of $886.0 million, resulting in a net debt position of $812.5 million [15][33] Management Commentary - The CEO highlighted that the decline in profitability was anticipated due to upfront expenses for growth and seasonal ramps in healthcare [2] - The company is focusing on a digital-first approach that integrates AI and analytics to enhance customer experience [3]

Core Insights - TTEC Holdings, Inc. has received multiple prestigious workplace awards in 2025 across seven countries, highlighting its commitment to a people-first culture that drives engagement and customer outcomes [1][2] - The company utilizes AI-driven tools such as TTEC RealSkill and TTEC Let Me Know to enhance employee learning and improve both employee and customer experiences [2][3] - TTEC emphasizes the importance of employee well-being and growth, believing that when employees thrive, clients and their customers benefit as well [3] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [3] - The company's services include omnichannel contact center technology, CRM, AI, and analytics solutions, aimed at improving the customer journey [3] - Founded in 1982, TTEC has a strong track record of achieving high client, customer, and employee satisfaction scores globally [3] Industry Recognition - The awards received by TTEC are seen as a reflection of its culture and commitment to innovation, inclusion, and purpose [2] - Brandon Hall Group™ recognizes TTEC's achievements in human capital management, with its awards being referred to as the "Academy Awards of Human Capital Management" [4]

Company Overview - TTEC is a major player in CX technology and services, serving around 700 clients[10] - The company operates in approximately 22 countries and supports around 50 languages, with about 50,000 total employees[14] - More than 50% of TTEC's employees work from home[14] Financial Performance - TTEC's last twelve months (LTM) Q2 2025 revenue is approximately $2.14 billion[11] - TTEC Digital's LTM Q2 2025 revenue is $452 million with an adjusted EBITDA margin of 15.2%[12] - TTEC Engage's LTM Q2 2025 revenue is $1.692 billion with an adjusted EBITDA margin of 8.3%[12] - The company's adjusted EBITDA for LTM Q2 2025 is $209 million, representing 9.8% of revenue[29,32] - Capital expenditures (net of financing) for LTM Q2 2025 are $30 million, which is 1.4% of revenue[29] Market and Guidance - TTEC operates within a large total addressable market (TAM) of approximately $640 billion, comprising CX technology and services ($115 billion) and CX delivery spend (~$525 billion)[17] - Full year 2025 guidance (midpoint) projects GAAP revenue of $2.089 billion and non-GAAP adjusted EBITDA of $225 million, representing 10.8% of revenue[31]

Core Insights - TTEC Holdings, Inc. has announced that its founder and CEO, Kenneth Tuchman, will not pursue his previously announced proposal to acquire outstanding shares of the company due to market conditions [1] - The Board of Directors expresses full confidence in TTEC's leadership and its ability to thrive as a public company in the customer experience (CX) sector [2] - TTEC is set to release its Q2 2025 earnings results on August 7, 2025, followed by a live webcast and conference call on August 8, 2025 [2] Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [3] - The company provides outcome-based solutions that enhance customer interactions across various channels and improve the customer journey [3] - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology and analytics, and TTEC Engage, which delivers AI-enabled customer engagement and support services [3] - Founded in 1982, TTEC has achieved high satisfaction scores from clients, customers, and employees globally, operating on six continents [3]

Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates through two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, and fraud prevention services [3] Upcoming Earnings Release - TTEC will release its earnings results after market close on August 7, 2025, followed by a live webcast and conference call on August 8, 2025, at 8:30 a.m. ET [1][2] - A press release will be issued at the time of the earnings announcement, and a replay of the webcast will be available on the TTEC website for those unable to attend live [2]

Core Insights - TTEC Holdings, Inc. has expanded its strategic partnership with Zendesk to enhance customer experience solutions and optimize CRM and workflow capabilities [1][3] - The partnership aims to leverage AI-driven technologies to deliver smarter and more connected customer experiences at scale [4][3] - TTEC will serve as a full-stack delivery and implementation partner across the Zendesk platform, focusing on industry-specific solutions for sectors like healthcare and financial services [7] Company Overview - TTEC is a global leader in customer experience technology and services, providing AI-enabled digital solutions that enhance customer interactions across various channels [6] - Zendesk is recognized for its AI-powered service platform, which integrates advanced tools to improve customer experience through automation and human insight [8] Partnership Details - The expanded partnership allows TTEC to utilize the full spectrum of Zendesk's capabilities, enhancing its service offerings for both existing and new clients [3][4] - TTEC will integrate its Amazon Connect capabilities with Zendesk to create seamless omnichannel experiences [7] - The collaboration follows Zendesk's acquisition of Local Measure, enhancing its capabilities in contact center solutions [4]