Core Insights - TTEC Holdings, Inc. has announced the expansion of its AI-driven frontline performance ecosystem, which includes TTEC RealSkill™ and TTEC Perform™, aimed at enhancing customer experience through operationalizing AI across the associate lifecycle [1][2] Company Overview - TTEC is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that improve customer interactions and journey [6] - The company has been operational since 1982 and has a strong emphasis on customer experience excellence, achieving high satisfaction scores from clients, customers, and employees [6] AI-Driven Solutions - The integrated ecosystem supports over 100 enterprise clients and at least 25,000 frontline agents globally, facilitating sustained performance improvement by translating skills, behaviors, and data into actionable outcomes [3] - TTEC RealSkill™ provides immersive, AI-powered simulations for associates to practice real-world customer interactions, while TTEC Perform™ offers AI-driven coaching and performance analytics [4][5] Performance Metrics - Clients utilizing TTEC's solutions have reported significant improvements, including a 12% increase in associate retention, a 6-8% reduction in average handle time, 100% compliance accuracy within 60 days, a 23% increase in Net Promoter Score, and a 10% lift in sales conversion rates [7]

Core Viewpoint - TTEC Holdings, Inc. will release its earnings results on February 26, 2026, followed by a live webcast and conference call on February 27, 2026 [1]. Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3]. - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3]. - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, back office, and fraud prevention services [3]. - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [3]. - The company employs a workforce across six continents, integrating technology and human interaction to achieve superior customer satisfaction and business outcomes [3].

Core Insights - TTEC Holdings, Inc. has been awarded a Gold Award at the Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite in the Best Advance in Generative AI Learning Solution category [1] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [6] - The company serves a diverse range of brands and offers outcome-based solutions that enhance customer interactions across various channels [6] - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [6] Award Significance - The Brandon Hall Group Technology Excellence Awards recognize innovation and measurable business impact in various fields, including learning and development and talent management [3][2] - TTEC's Chief Learning Officer emphasized that the award reflects the company's innovative approach to redefining learning through AI and proprietary methodologies [4] Learning Wizards Suite Features - The Learning Wizards Suite is an AI-enabled learning design ecosystem that reduces development time and enhances design quality [4] - Key features include an accelerated needs assessment and skills mapping process, a human-in-the-loop approach for quality assurance, and measurable business impacts [7] - The suite combines speed, scientific rigor, and human oversight to improve learner outcomes and business performance [4]

Core Insights - TTEC Holdings, Inc. has been recognized as a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025, marking a significant milestone for the company as it is the first time its RevGen capabilities have been evaluated in this report [1][4] Company Performance - TTEC's end-to-end sales services portfolio includes outbound demand generation, inside sales, channel enablement, revenue operations, and post-sales growth, earning high marks for its technology-enabled global delivery model [4][5] - The company has strategic partnerships with leading vendors such as Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition, enhancing its tech-enabled offerings [3][4] - TTEC's RevGen portfolio is noted for driving smarter conversions, stronger pipelines, and lasting growth for clients [5] Industry Context - The PEAK Matrix® categorizes providers into Leaders, Major Contenders, or Aspirants, with Major Contenders demonstrating strong capabilities across B2B and B2C sales [2][5] - The 2025 Sales Services assessment includes 24 B2B and 14 B2C providers, highlighting the rapid evolution of the sales services landscape as companies adopt AI-enabled, insight-driven engagement models [5][8]

Core Insights - TTEC Holdings, Inc. achieved three Gold Awards at the 2025 European Contact Centre & Customer Service Awards, highlighting its excellence in customer experience technology and services [1][3]. Group 1: Awards and Recognition - TTEC won Gold Awards for Best Strategic Transformation Program, Best Multilingual Customer Service, and Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) [3][5]. - TTEC Digital's partnership with Willis Towers Watson was recognized for integrating advanced analytics and omnichannel technology in UK contact centers, enhancing customer and colleague experiences [4]. - TTEC Greece's multilingual service model supports 16 languages and is driven by diversity, leading to high employee engagement and customer satisfaction [5]. Group 2: Additional Achievements - TTEC Greece also received a Bronze Award for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence [6]. - The company was a finalist for Best BPO Partnership and Best Strategic Transformation Program in partnership with Volkswagen Group UK [6]. Group 3: Industry Context - The ECCCSAs are recognized as Europe's largest awards program for customer contact and service organizations, emphasizing innovation and excellence in the industry [3][7]. - The judging process is noted for its independence and high standards, ensuring fair assessment of all finalists [7].

Core Insights - TTEC Holdings Inc. has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognizing its excellence in AI-enabled customer experience solutions [1][2][3] - The award highlights TTEC Digital's commitment to innovation and successful implementation of customer solutions using Microsoft technology, showcasing its role in driving digital transformation [3][4] - TTEC Digital has also been selected for the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its tenth consecutive year in this elite group, which includes only the top 1% of Microsoft partners globally [4] Company Overview - TTEC Holdings, Inc. is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that enhance customer interactions across various channels [6] - The company's TTEC Digital division specializes in designing and operating omnichannel contact center technology, CRM, AI, and analytics solutions, while TTEC Engage provides AI-enhanced customer engagement and support services [6] - Founded in 1982, TTEC has consistently achieved high satisfaction scores from clients, customers, and employees, operating on six continents to deliver exceptional customer experiences [6]

Core Insights - The future of customer experience (CX) is rapidly evolving, with organizations needing to adapt to technological advancements and rising customer expectations to maintain satisfaction and loyalty [2][3]. CX Trends for 2026 - **Agentic AI Goes Mainstream**: AI technology is transitioning from pilot projects to full-scale production, with success reliant on trustworthy data, transparent models, and robust security measures [6]. - **Tech Stack Clarity Becomes Critical**: Fragmented CX systems are detrimental to performance; consolidating platforms and aligning technology with desired outcomes enhances agility and measurable results [6]. - **Personalization Evolves into Precision**: Customers now demand hyper-personalized, real-time interactions, which require unified, high-quality data to anticipate their needs effectively [6]. - **Empathy Gets Re-imagined**: A balance between AI efficiency and human empathy is essential to ensure that customer interactions are caring, consistent, and focused on resolution [6]. - **Resilience Defines the Future of CX**: Economic fluctuations, workforce volatility, and fraud necessitate adaptive CX models supported by intelligent automation and flexible global delivery [6]. Company Overview - TTEC Holdings, Inc. is a leading global innovator in CX technology and services, specializing in AI-enabled digital solutions. The company provides outcome-based solutions that enhance customer interactions across various channels and improve the overall customer journey [7].

Financial Performance - Revenue for Q3 2025 was $519.1 million, a decrease of 1.9% from $529.4 million in the prior year [7] - Net loss was $11.1 million, representing a negative 2.1% of revenue, compared to a net loss of $18.968 million in the prior year [6][28] - Adjusted EBITDA was $43.4 million, or 8.4% of revenue, down from $50.3 million, or 9.5% of revenue in the prior year [5][8] Segment Performance - TTEC Digital reported revenue of $121.9 million, an increase of 5.4% compared to $115.7 million in the prior year, but operating income decreased to $4.9 million [16] - TTEC Engage generated revenue of $397.2 million, a decrease of 4.0% from $413.8 million in the prior year, with operating income increasing to $7.5 million [16] Business Outlook - The company reiterated its full-year 2025 guidance, projecting revenue between $2.064 billion and $2.114 billion, with a midpoint of $2.089 billion [14] - Non-GAAP adjusted EBITDA for the full year is expected to be between $215 million and $235 million, with a midpoint of $225 million [14] - The company is confident in the profitability growth for TTEC Engage in Q4 2025, driven by higher healthcare seasonality [13] Cash Flow and Balance Sheet - Cash flow from operations in Q3 2025 was $4.2 million, a significant improvement from a negative $91.4 million in Q3 2024 [15] - As of September 30, 2025, TTEC had cash and cash equivalents of $73.5 million and total debt of $886.0 million, resulting in a net debt position of $812.5 million [15][33] Management Commentary - The CEO highlighted that the decline in profitability was anticipated due to upfront expenses for growth and seasonal ramps in healthcare [2] - The company is focusing on a digital-first approach that integrates AI and analytics to enhance customer experience [3]

Core Insights - TTEC Holdings, Inc. has received multiple prestigious workplace awards in 2025 across seven countries, highlighting its commitment to a people-first culture that drives engagement and customer outcomes [1][2] - The company utilizes AI-driven tools such as TTEC RealSkill and TTEC Let Me Know to enhance employee learning and improve both employee and customer experiences [2][3] - TTEC emphasizes the importance of employee well-being and growth, believing that when employees thrive, clients and their customers benefit as well [3] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [3] - The company's services include omnichannel contact center technology, CRM, AI, and analytics solutions, aimed at improving the customer journey [3] - Founded in 1982, TTEC has a strong track record of achieving high client, customer, and employee satisfaction scores globally [3] Industry Recognition - The awards received by TTEC are seen as a reflection of its culture and commitment to innovation, inclusion, and purpose [2] - Brandon Hall Group™ recognizes TTEC's achievements in human capital management, with its awards being referred to as the "Academy Awards of Human Capital Management" [4]

Company Overview - TTEC is a major player in CX technology and services, serving around 700 clients[10] - The company operates in approximately 22 countries and supports around 50 languages, with about 50,000 total employees[14] - More than 50% of TTEC's employees work from home[14] Financial Performance - TTEC's last twelve months (LTM) Q2 2025 revenue is approximately $2.14 billion[11] - TTEC Digital's LTM Q2 2025 revenue is $452 million with an adjusted EBITDA margin of 15.2%[12] - TTEC Engage's LTM Q2 2025 revenue is $1.692 billion with an adjusted EBITDA margin of 8.3%[12] - The company's adjusted EBITDA for LTM Q2 2025 is $209 million, representing 9.8% of revenue[29,32] - Capital expenditures (net of financing) for LTM Q2 2025 are $30 million, which is 1.4% of revenue[29] Market and Guidance - TTEC operates within a large total addressable market (TAM) of approximately $640 billion, comprising CX technology and services ($115 billion) and CX delivery spend (~$525 billion)[17] - Full year 2025 guidance (midpoint) projects GAAP revenue of $2.089 billion and non-GAAP adjusted EBITDA of $225 million, representing 10.8% of revenue[31]