Core Viewpoint - Starting from January 12, 2026, Shanghai Disneyland will optimize its ticket refund and exchange policy to provide more flexibility and convenience for visitors, helping them better cope with unforeseen circumstances affecting their travel plans [1] Ticket Refund Policy Changes - The current policy prohibits ticket transfer, cancellation, or refunds, but under the new policy, a tiered refund standard will be implemented for tickets purchased through official channels [1][2] - The new refund standard applies to standard gate price "one-day/two-day tickets" and Disney Magic One-Day Packages purchased through official channels [1][2] Refund Application Timeline - Visitors can apply for a full refund if the application is submitted by 23:59 seven days before the visit [3] - A service fee of 80 RMB per ticket will be charged for refund applications submitted between six days and one day before the visit [3] Restrictions on Refunds - No refunds will be allowed after 00:00 on the day of the visit [4] - The refund standard for "two-day tickets" is based on the first selected visit date [5] Additional Support and Conditions - Visitors can also seek assistance for refunds through the Shanghai Disneyland Reservation Service Center [5] - Tickets purchased through other authorized channels must consult the original purchase channel for refund policies [6]

Core Viewpoint - Shanghai Disneyland Resort will optimize its ticket refund and exchange policy starting January 12, 2026, aiming to provide more convenience for visitors and help them better cope with unforeseen circumstances affecting their travel plans [1][7]. Ticket Refund Policy Changes - The current policy prohibits ticket transfers, cancellations, or refunds, which has faced criticism and complaints from consumers [4]. - The new refund policy will implement a tiered refund standard for tickets purchased through official channels, allowing visitors to process refunds through their order details or with assistance [4][11]. - Full refunds can be requested if applications are submitted at least 7 days before the visit date. A service fee of 80 RMB will apply for requests made between 6 days and 1 day before the visit [12][10]. Visitor Statistics and Growth - Since its opening, Shanghai Disneyland has consistently seen record-high visitor numbers, becoming a global tourism landmark [5]. - According to the Global Theme Entertainment Association, the park is expected to welcome 14.7 million visitors in 2024, maintaining its position as the fifth most visited theme park globally and the most visited in China [5]. - In November 2023, the total visitor count surpassed 100 million, and plans are underway to build a fourth themed hotel and expand Disney Town [5].

Core Viewpoint - Shanghai Disneyland Resort will optimize its theme park ticket refund and exchange policy starting January 12, 2026, to provide more convenience for visitors and help them better cope with unforeseen factors affecting their travel plans [2][9]. Current Policy Overview - The current policy prohibits the transfer, cancellation, or refund of park tickets, which has faced criticism and numerous consumer complaints [5][10]. New Refund Policy Details - The new refund policy will implement a tiered refund standard for tickets purchased through official direct channels. Visitors can apply for a full refund if they submit their request at least 7 days before their visit. A service fee of RMB 80 will apply for requests made between 6 days and 1 day before the visit [6][12][14]. - Tickets eligible for the new refund standards must not have used any official discounts or undergone date changes at the time of purchase [11][19]. Visitor Statistics and Growth - Since its opening, Shanghai Disneyland has consistently seen record-high visitor numbers, becoming a global landmark tourist destination. In 2024, it is expected to welcome 14.7 million visitors, maintaining its position as the fifth most visited theme park globally and the most visited in China [7][9]. - In November 2023, the total visitor count surpassed 100 million, and plans are underway to build a fourth themed hotel and expand Disney Town [7][9]. Commitment to Visitor Experience - The resort aims to continuously enhance its offerings and operations to meet the diverse needs of visitors, thereby improving their overall experience [9][10].

Core Viewpoint - Shanghai Disneyland Resort announced an optimization of its theme park ticket refund and exchange policy, effective from January 12, 2026, introducing a tiered refund standard for tickets purchased through official channels [1][9]. Ticket Refund Policy - The current policy prohibits ticket transfer, cancellation, or refund, allowing for a maximum of two date changes if there are available tickets for the same product on other applicable dates, up to 48 hours before the original entry date [1][9]. - Under the new policy, full refunds can be requested if the application is submitted before 23:59 seven days prior to the visit date [2][3]. - A service fee of 80 RMB per ticket will be charged for refund requests made between six days and one day before the visit date [2][3]. - No refunds will be allowed after 00:00 on the day of the visit [2][3]. Specific Examples - For a visit date of January 20, 2026, a full refund can be requested if the application is submitted by January 13, 2026, at 23:59 [6]. - If the refund request is made between January 14 and January 19, 2026, a service fee of 80 RMB per ticket will apply [6]. Eligibility for Refund - The updated refund standards apply to tickets purchased through official channels, including the Shanghai Disneyland official website, app, and various social media platforms [9]. - Tickets must meet specific criteria, such as not using any official discount coupons at the time of purchase and not having undergone any date changes after purchase [9].

Core Viewpoint - Shanghai Disneyland Resort will optimize its theme park ticket refund and exchange policy starting January 12, 2026, introducing a tiered refund standard to provide more flexibility and convenience for visitors [4][6]. Refund Policy Details - Visitors who purchase standard one-day or two-day tickets and Disney Magic One-Day Packages through official channels can apply for refunds under the new tiered refund policy [6][9]. - Full refunds can be requested if the application is submitted by 23:59 seven days before the visit date [2][12]. - A service fee of RMB 80 will be charged for refund requests made between six days before and one day before the visit date [2][10]. - No refunds will be allowed on the day of the visit [2][10]. Eligibility Criteria - The new refund standards apply only to tickets purchased without using any official discount coupons and without any date changes after purchase [3][8]. - The refund standard for two-day tickets is based on the first selected visit date [11]. Additional Information - Visitors can also seek assistance for refunds through customer service [13][16]. - The updated policy aims to enhance visitor experience by accommodating unforeseen circumstances [4][5].

Group 1 - Shanghai Disneyland will optimize its ticket refund policy starting January 12, 2026, allowing for more flexibility and convenience for visitors [1][4][6] - The current policy prohibits ticket transfers, cancellations, or refunds, but the new policy will implement a tiered refund standard [2][5][6] - Full refunds can be requested if applications are submitted at least 7 days before the visit, while a service fee of RMB 80 will apply for requests made 6 days to 1 day before the visit [9][12][10] Group 2 - The new refund policy applies to standard price tickets purchased through official channels, and tickets must not have been purchased using any official discounts or changed in date [6][7][8] - Visitors can still make up to two date changes 48 hours before the original visit date if there are available tickets for the same product on other applicable dates [5][7] - The announcement coincides with Shanghai Disneyland celebrating its 100 millionth visitor and plans for a new hotel, further enhancing the visitor experience [20][22]