新京报讯（记者耿子叶）近日，记者从北京市人力资源和社会保障局获悉，自今年7月首次推出以来， 人社政策咨询智能助手"京晓保"已累计接待访问9.3万余人、解答问题近21万个，其中高频回答的问题 是社会保险待遇、工资待遇、劳动合同、积分落户等涉及群众自身权益保障的事项，以及查询延迟退休 年龄、个人档案、更换社保卡流程等常用常办的办事指引。 市民可以在北京市人社局官网、"北京人社"微信公众号、"北京民生一卡通"微信小程序等平台访问"京 晓保"，通过文字或语音实时交互的方式，围绕就业、社保、人事人才、劳动关系等人社领域相关问题 进行咨询，获取办事指引。"京晓保"依托人工智能，为群众提供个性化、差异化的精准解答，破除了千 人一面的政务服务模式。 下一步，北京市人社局将协同政策制定和经办部门精准识别群众潜在需求，通过数据分析主动规划接诉 即办服务，进一步拓展以"京晓保"为主的人社领域智能应用场景和渠道，以全程智能办理切实提升治理 能力，让人社政务服务更加可感可及。 为解决群众急难愁盼问题，聚焦改善人民生活品质，北京市人社局创新政务服务新模式，在12333热线 咨询服务的基础上，采用"大语言模型+北京人社知识库"，整合了人社 ...

Core Insights - The Beijing Municipal Human Resources and Social Security Bureau launched an AI-powered policy consultation assistant named "Jing Xiao Bao" in July, aimed at enhancing traditional job roles and exploring a new management model of human-machine collaboration [1][2] - "Jing Xiao Bao" has received over 93,000 visits and answered nearly 210,000 questions, significantly improving the consultation experience for citizens and businesses [1] Group 1: Service Innovation - The assistant integrates over 1,200 policy documents and 8,800 frequently asked questions from the human resources and social security sector, utilizing a "large language model + Beijing human resources knowledge base" approach [1] - The system ensures that new policies are updated within 24 hours and hot issues are iterated within 48 hours, maintaining synchronization between the knowledge base and actual business operations [1] Group 2: User Engagement - "Jing Xiao Bao" is accessible through various platforms, including the municipal human resources bureau's official website and WeChat mini-programs, allowing real-time interaction via text or voice for inquiries related to employment, social security, and labor relations [2] - The most frequently answered questions pertain to social insurance benefits, wage issues, labor contracts, and other matters concerning citizens' rights, as well as common procedural inquiries like retirement age and social security card replacement [2] Group 3: Performance Metrics - The assistant's usage during off-peak hours (5 PM to 9 AM) exceeds that of the 12333 hotline by 22.3%, addressing issues of hotline accessibility and long wait times for consultations [1] - "Jing Xiao Bao" effectively alleviates the pressure on the hotline, enhancing the governance capability of human resources and social security services [1]