Core Viewpoint - The company is leveraging AI technology to enhance its online travel platform, aiming to improve user experience and operational efficiency across various services [2][3][4]. Group 1: AI Integration in Services - The company is reconstructing its app using AI, covering the entire travel process from itinerary planning to service assurance [2]. - An AI travel toolbox will be launched on the app's homepage before the National Day holiday, consolidating multiple functions for user convenience [2]. - The AI itinerary planning assistant is designed to provide personalized recommendations based on user preferences, utilizing a vast database of travel experiences and tags [2]. Group 2: AI Tools and User Interaction - The AI ticketing assistant, "Xiao Tuo," addresses personalized queries related to flight bookings, achieving a 70% resolution rate for user inquiries [3]. - The company plans to integrate all pre-trip AI assistants into a prominent position on the app, enhancing user interaction and satisfaction [3]. - AI tools are being utilized across various business lines to improve efficiency and optimize workflows, with an 80% coverage of AI programming teams [3][4]. Group 3: Empowering Industry Partners - The company has developed an AI assistant for ticket agents, reducing response time from 2 hours to 3 minutes and achieving a 70% automation rate for issue resolution [4]. - Future developments will include AI tools for airline flagship stores, automating problem identification and resolution processes [4]. Group 4: Internal Innovation and Culture - The establishment of AI communities within the company encourages employees to share best practices and innovative solutions, fostering a collaborative environment [4][5]. - An "AI Lab" has been created to focus on user-centric AI applications, emphasizing innovation over rigid performance metrics [5]. - The company is adopting a bottom-up approach to AI development, aiming to transform the organization and the industry over the next two years [5].

Core Viewpoint - Qunar is leveraging AI technology to enhance its app functionalities and improve user experience in travel planning and booking [1][6]. Group 1: AI Integration in Qunar's App - Qunar plans to launch an "AI Travel Toolbox" on its app homepage before the National Day holiday, consolidating multiple features for users [1]. - The company is reconstructing its app using AI across the entire travel process, from itinerary planning to service assurance during trips [6]. Group 2: AI Applications and Features - Qunar's AI applications include itinerary planning, flight pre-sale assistance, and intelligent customer service [6]. - The AI itinerary planning assistant offers personalized recommendations based on user preferences, utilizing a database of tens of thousands of real travel stories and various user tags [6]. - The AI flight assistant, "Xiao Tuo," addresses personalized queries related to flight bookings, achieving a 70% resolution rate for inquiries from approximately 70,000 users daily [6]. Group 3: Industry Empowerment through AI - Qunar has developed an AI assistant for ticket agents, reducing their response time from 2 hours to 3 minutes, with a 70% automation rate for resolving discrepancies [7]. - Future plans include extending these AI tools to airline flagship stores, automating the entire process of issue identification, analysis, resolution, and feedback [7].

Core Insights - Qunar Travel is launching an "AI Travel Toolbox" on its app homepage before the National Day holiday, which will integrate multiple specialized functions [1] Group 1: AI Integration in Qunar Travel - Qunar Travel is reconstructing its app using AI across the entire travel process, from itinerary planning to product search, price comparison, booking, and service assurance [6] - The AI applications currently cover travel itinerary planning, pre-sale assistance for flight tickets, and intelligent customer service [6] - The AI itinerary planning assistant aims to provide personalized recommendations based on user preferences, utilizing a database of tens of thousands of real travel stories and various user tags [6] Group 2: AI Assistance for Users - The AI flight assistant "Xiao Tuo" addresses personalized queries during the flight booking process, achieving a 70% resolution rate for inquiries from 70,000 users daily [6] - It can answer basic questions as well as provide personalized destination recommendations for less crowded places during the National Day holiday [6] Group 3: Industry Empowerment through AI - Qunar has developed a specialized AI assistant for ticket agents, reducing their response time from 2 hours to 3 minutes, with a 70% automatic resolution rate for information discrepancies [7] - Future plans include extending these AI tools to airline flagship stores, automating the entire process of issue identification, analysis, resolution, documentation, and backend optimization [7]