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"对对碰" 直播购物热潮调查:狂欢背后的消费迷思与破局之路
Jiang Nan Shi Bao· 2025-06-18 06:46
Core Insights - The rise of new shopping models like "Duodui Peng" and "Tuitui Le" on short video platforms has created a consumption frenzy, but a recent survey reveals that over 80% of consumers face issues such as product quality and lack of transparency in rules [1][2][3] Group 1: Consumer Behavior - 52.35% of users appreciate the innovative format, believing that live interaction enhances shopping fun, while nearly 50% express doubts due to quality concerns [2][3] - A consumer noted that a live-streamed purchase of 38 chocolate toys for 59.9 yuan was significantly overpriced compared to the same item available for only 13.3 yuan on other platforms, raising concerns about value for money [2] Group 2: Industry Issues - The survey highlights significant industry problems, with product labeling issues being the most prominent, including toys lacking age warnings, which violates safety standards [3] - 51.33% of respondents believe that hosts manipulate the odds of winning hidden items, and 75.55% of products have quality defects, with 43.16% of merchants refusing returns [3] Group 3: Vulnerability of Minors - The lack of effective protection for minors is a major concern, as many live streams only display warnings against underage purchases without proper age verification [3] - Investigations found that minors can easily use their parents' accounts to make purchases, highlighting a risk of excessive spending [3] Group 4: Regulatory Recommendations - The Jiangsu Consumer Protection Committee suggests implementing standardized rules, requiring hosts to disclose hidden item probabilities, and increasing penalties for false advertising [4] - Merchants are encouraged to establish return policies for quality issues, while consumers are advised to be cautious and verify product details before purchasing [4]
“对对碰”直播购物有“玄机”?江苏省消保委调查揭秘
Sou Hu Cai Jing· 2025-06-17 09:56
Core Viewpoint - The rise of "Duoduo Pen" live shopping, which combines blind box unboxing with interactive live streaming, has gained popularity among young consumers, but concerns about transparency and product quality have emerged [1][2][10]. Group 1: Popularity and Consumer Behavior - "Duoduo Pen" is a new interactive live shopping model where consumers purchase blind bags or boxes, and hosts unbox them live, triggering rewards based on matching items [2]. - Daily necessities like tissues, phone cases, and pens are the most popular items purchased through "Duoduo Pen" live streams, accounting for 49.33% of consumer choices [8]. - Most consumers spend less than 100 yuan on purchases in "Duoduo Pen" live streams [8]. Group 2: Issues and Concerns - A survey indicated that nearly 80% of respondents believe there are issues with "Duoduo Pen" live shopping, particularly regarding product quality, safety, and transparency of rules [10][22]. - Many consumers reported receiving products without proper labeling, such as production dates or manufacturer information, raising safety concerns [12][19]. - Over 51.33% of respondents suspect that hosts or staff manipulate the "hit rate" of items during live streams [14]. Group 3: Consumer Experiences - In a specific case, a consumer spent 129.9 yuan on a snack "Duoduo Pen" and received unmarked products, highlighting the lack of transparency in product sourcing [10][25]. - A significant 75.55% of respondents who had experience with "Duoduo Pen" reported varying degrees of quality issues with the items received [22]. - Many live streams explicitly state "no returns or exchanges," and hosts often threaten to block consumers who request refunds [24][27].