Core Insights - The tourism market is experiencing a peak in travel demand as the National Day holiday approaches, prompting Douyin Life Services to launch a special guarantee initiative to enhance consumer experience during this period [1] Group 1: Service Efficiency Enhancements - The platform has introduced a "Rapid Compensation" scheme to streamline service processes and improve efficiency, addressing common issues such as hotel overbooking and ticketing problems with a commitment to resolve issues on the first contact or provide compensation [2] - Douyin Life Services has expanded its customer service team to offer 24/7 support, ensuring consumers receive timely assistance regardless of when issues arise [2] - Special refund and modification guarantees have been implemented for hotel and travel products, covering situations like pregnancy or severe weather, with the platform willing to cover up to three times the order amount for additional accommodation costs [2] Group 2: Consumer Experience Guarantees - The platform has partnered with merchants to launch "Safe Play," "Safe Travel," and "Safe Stay" guarantees, providing compensation and support for common issues encountered during travel and accommodation [3] - Douyin Life Services is intensifying efforts to penalize merchants engaging in price gouging or misleading advertising, thereby maintaining fair pricing and enhancing consumer experience [3] - Proactive measures have been taken to ensure adequate stock and operational status in popular tourist areas, preventing consumer disappointment due to unavailability [3] Group 3: Comprehensive Consumer Protection - The platform is enhancing service oversight by monitoring merchant operations and inventory in real-time, providing alerts to consumers about any operational anomalies [4] - A daily inspection mechanism has been established for the dining and entertainment sectors to address severe service issues, encouraging merchants to improve service quality [4] - For group travelers, the platform is providing clear travel information and proactively reaching out to consumers to address issues such as forced shopping or false advertising, ensuring a comprehensive protective approach to enhance travel experiences [4]

(甘为民协助来访客户使用好福利APP在线理赔) 深耕养老金融，打造"三省"服务 作为国内首家专业养老险公司，平安养老险自2004年成立以来，始终以"国内领先的养老金融服务机 构"为目标，积极推动养老金融和健康管理融合发展，成为国家应对老龄化战略的重要实践者，助力金 融强国建设和行业高质量发展。 在客户聆听日，潘女士前来咨询养老金领取问题。平安养老险湖北分公司总经理陈飞热情接待，耐心倾 听她的疑惑，针对养老金政策、领取流程等详细讲解，现场联系相关部门核查数据，为其制定专属领取 方案。他贴心高效的服务成功获得了客户赞赏。 平安养老险深圳分公司负责人谢琨，手把手为客户演示线上年金查询操作流程，并提供从企业年金政策 解读、资料准备指导到个税测算全流程讲解服务，同时通过投资者保护、反洗钱等案例宣导，为客户筑 牢资金安全防线，用专业服务提升体验，用真诚沟通传递温度，持续升级服务品质。 除了为个人事无巨细地办理业务、答疑解惑，平安养老险也积极深入企业客户交流。平安养老险天津分 公司副总经理(主持工作)周晓东接待某企业客户来访，为其详细介绍公司未来发展规划。他表示，公司 将持续秉持创新与责任理念，推动养老金融与企业健康管理协 ...