Core Insights - The launch of the first 12 intelligent customer service agents "Gui Fei Fei" at Nanning Airport significantly enhances service efficiency and international traveler experience, particularly for ASEAN travelers [1] - The underlying technology supporting "Gui Fei Fei" is provided by Shiyou Technology, a digital human full-stack technology provider, which empowers the agent to exceed traditional customer service roles [2] Group 1: Technology and Capabilities - Shiyou Technology's multi-modal interaction engine enables "Gui Fei Fei" to support voice and text input/output, as well as real-time synchronization of expressions and actions, improving communication stability and accuracy in a noisy airport environment [4] - The agent's high-fidelity digital persona and real-time response capabilities are achieved through Shiyou Technology's proprietary algorithms, ensuring a visual affinity and a response time of under 3 seconds with a 96% accuracy rate in interactions [4][5] - "Gui Fei Fei" integrates various travel services seamlessly, including check-in, airport bus, and hotel booking, while also providing multi-language support, effectively breaking language barriers for ASEAN travelers [5] Group 2: Data Security and Service Reliability - Shiyou Technology's solution ensures full-link data encryption and privacy protection, automatically desensitizing interaction records after sessions to safeguard user data [6] - The technology supports rapid deployment and flexible adaptation, allowing "Gui Fei Fei" to operate independently at various locations within the airport without complex network modifications [10] Group 3: Industry Impact and Future Directions - The successful implementation of "Gui Fei Fei" at Nanning Airport serves as a benchmark for the intelligent transformation of physical services, showcasing how digital human technology can address real business challenges and enhance operational efficiency [11] - As part of the national digital economy strategy, Shiyou Technology aims to deepen technological innovation and collaborate with more industry partners to promote human-machine collaboration and intelligent inclusivity [11]

Core Insights - The intelligent customer service digital human "Gui Fei Fei" developed by China Aviation Information Technology Co., Ltd. has been officially launched at Nanning Wuxu International Airport, enhancing service response accuracy and user experience through AI support [1][2]. Group 1: Technology and Innovation - The system covers various service scenarios including passenger inquiries, complaints, flight dynamics, boarding guidance, and lost and found, supporting multiple languages such as Chinese, English, Japanese, Korean, and several ASEAN languages for real-time interaction [2]. - "Gui Fei Fei" integrates real-time flight dynamics and business data, utilizing deep learning from a dedicated corpus to achieve high-precision understanding and responses in multiple languages, effectively addressing service bottlenecks caused by language differences and business complexity [2]. - The digital human creates an integrated service loop of "intelligent Q&A + precise guidance + self-service processing," significantly expanding the temporal and spatial coverage of airport services [2]. Group 2: Future Developments - The launch of "Gui Fei Fei" represents a significant achievement in applying vertical large models to smart airport construction, establishing a new paradigm of "large model + digital human" in the civil aviation sector [2]. - The company plans to continue deepening the innovative application of artificial intelligence technology in the civil aviation industry to provide more efficient and intelligent travel experiences, supporting the industry's digital transformation and intelligent upgrade [2].