国航、东航、南航陆续发布日本相关航线客票特殊处理的通知，2026年3月28日（含）前出行的涉及日本进港、出港或经停航班可免费退攻。在此之 前，免费退改签政策到2025年12月31日结束。 |关于调整国航涉及日本航线客票特殊处置方案的通知 (2025年12月5日) 尊敬的旅客: 根据外交部发布的出行提醒，为协助受影响旅客更好地安排出行，现调整国航涉及日本航线进出港航班客票特殊处置方案，具体内容如下: 一、适用条件 客票同时满足以下三点: （一）在2025年12月5日12时（含）前购买或换开产生新票号的国航999开头的客票（包括里程奖励客票）； 三、本通知自2025年12月5日起生效。 (二) 客票未使用行程涉及就行目期为2025年11月15日（含）至2026年3月28日〈合〉之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、神绳进出港的国航实际承运航班和控24航 班号的代码共享航班; (三)在2025年11月15日0时（含）以后申请客票变更或退票(以取消客票订座时间为准）。 二、客票变更及退票规则 如您未确定新的旅行时间，请在航班计划起飞时间前联系原购票渠道、国航客服热线96586或营业网点取消客票订座，待确定新 ...

Group 1 - Japan has been a significant destination for Chinese tourists, but recent warnings from the Chinese Ministry of Foreign Affairs advise against traveling to Japan due to safety concerns and rising incidents of crime against Chinese citizens [2] - Following the advisory, multiple Chinese airlines have announced free ticket change and refund policies for flights to Japan, indicating a response to the deteriorating travel conditions [3][4] - Major airlines such as Air China, China Southern Airlines, and China Eastern Airlines have implemented similar policies, allowing passengers to change or cancel their flights without fees [4] Group 2 - The number of flights between mainland China and Japan has been declining for four consecutive weeks, with flight numbers dropping from 1,223 to 1,189 during this period, representing a significant decrease compared to 2019 [5] - The inbound tourism market from mainland China to Japan may be adversely affected, as data shows a substantial increase in Chinese tourists visiting Japan in previous months, but the current trend suggests a potential downturn [5]

Core Viewpoint - The aviation sector is experiencing a collective decline in stock prices due to recent travel advisories and changes in flight policies related to Japan [1] Group 1: Stock Performance - Eastern Airlines (00670) dropped by 3.47%, trading at HKD 4.45 [1] - Air China (00753) fell by 2.92%, trading at HKD 6.31 [1] - Southern Airlines (01055) decreased by 2.62%, trading at HKD 5.20 [1] Group 2: Travel Advisory Impact - On November 14, the Ministry of Foreign Affairs and Chinese consulates in Japan advised Chinese citizens to avoid traveling to Japan [1] - Following this advisory, several airlines, including Air China, Southern Airlines, and Eastern Airlines, announced free ticket refunds and changes for flights to Japan scheduled before December 31 [1] Group 3: Flight Volume and Adjustments - Weekly flight volume from mainland China to Japan has significantly decreased, with 1,189 flights recorded in the 45th week (November 3-9), representing an 82.9% recovery rate compared to the same period in 2019 [1] - There was a 14.5% week-on-week decline in flight volume from the 40th week [1] - Airlines may further reduce flights to Japan and adjust capacity to other routes in response to the advisory and refund policies [1]

Core Viewpoint - Multiple Chinese airlines have announced special handling policies for tickets related to flights to Japan due to recent travel advisories from the Ministry of Foreign Affairs and Chinese embassies in Japan, urging citizens to avoid travel to Japan and to enhance safety awareness [1][2]. Group 1: Applicable Conditions - The special handling policies apply to tickets purchased or exchanged before 12:00 on November 15, 2025, with travel dates between November 15, 2025, and December 31, 2025, for flights to and from various Japanese cities [2][7][9][11][13][21][25][27]. Group 2: Ticket Change and Refund Rules - For ticket changes, the first change is free of charge, but fare differences may apply. Subsequent changes must adhere to the original ticket conditions [4][6][10][12][18][22][26]. - Refunds for unused segments are allowed without a refund fee, but previously changed tickets will follow the original ticket conditions for refunds [5][12][19][22][26]. - If passengers wish to change the itinerary or carrier, it is recommended to refund the original ticket and purchase a new one [6][10][12][18][22][26]. Group 3: Specific Airline Policies - China National Airlines, Southern Airlines, Eastern Airlines, Sichuan Airlines, Hainan Airlines, Spring Airlines, Shenzhen Airlines, Xiamen Airlines, and Shandong Airlines have all issued similar policies regarding ticket changes and refunds for flights to Japan [2][7][9][11][13][21][25][27].

Core Points - Multiple airlines have announced special handling policies for tickets related to flights to and from Japan, allowing free changes and cancellations for affected travelers [1][3][6] Group 1: Airline Policies - China Southern Airlines allows free changes and cancellations for tickets purchased or reissued before November 15, 2025, for flights between November 15, 2025, and December 31, 2025 [1] - Air China has similar provisions for tickets purchased before November 15, 2025, covering flights to major Japanese cities during the same travel period, with specific rules for changes and cancellations [2] - Hainan Airlines has established a policy for tickets issued before November 15, 2025, allowing free changes and cancellations for flights to Japan within the specified dates [4][5] Group 2: Government Advisory - The Ministry of Foreign Affairs has issued a warning for Chinese citizens to avoid traveling to Japan due to rising safety concerns and incidents involving Chinese nationals [6]

Core Viewpoint - Multiple airlines have announced special handling measures for tickets related to flights to and from Japan, allowing free changes and cancellations for affected travelers due to recent travel advisories from the Ministry of Foreign Affairs [2][18]. Group 1: Applicable Tickets - The special handling applies to tickets purchased or reissued before 12:00 on November 15, 2025, specifically for flights scheduled between November 15, 2025, and December 31, 2025, involving Japan [4][8][12][15]. Group 2: Change and Refund Rules - For ticket changes, passengers can change to the same route on the airline's actual operating flights without incurring a change fee, although fare differences may apply [5][9][15]. - Refund requests can be made within the ticket's validity period without incurring a refund fee, but previously changed tickets will follow the original ticket conditions for refunds [6][10][12]. Group 3: Other Airlines' Policies - Following China Southern Airlines, China International Airlines, and China Eastern Airlines, other airlines such as Sichuan Airlines and Hainan Airlines have also issued similar notifications regarding ticket handling for flights to Japan [10][12][15].

14日，外交部和中国驻日本使领馆就中国公民前往日本发布郑重提醒。 15日，国航、南航、东航三 家航司已发出通知，公布了涉及日本航线客票的特殊处置方案，对于出行日期在12月31日之前且符 合相关条件的客票，可予以免费退改处理。 东航在通知中明确，对于在今年11月15日12:00（含）前购买或换开的东航781客票填开的国 际、地区或国内航班。客票中至少含有一段未使用的涉及日本（包括但不限于东京、大阪、广 岛、札幌、小松、鹿儿岛、长崎、新泻、冈山、福冈、静冈、名古屋、松山、冲绳、富山、熊 本）进港、出港或经停航班（包括东航、上航或其他航空公司航班），航班起飞日期在2025年 11月15日至2025年12月31日期间，同一客票内的其他未使用航段日期不限。办理变更至原航班 前后3天（含）以内的航班，可免费变更一次。再次变更或变更超出原航班前后3天（含）内的 航班，需依据客票使用条件办理。在客票有效期内，可至原购票渠道办理未使用航段非自愿退 票，免收退票手续费。 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头 的客票（包括里程奖励客票）；客票未使用行程涉及旅行日期为2025年1 ...