Core Viewpoint - The Qinghai-Tibet Railway Group has reported a significant increase in passenger traffic during the recent holiday period, indicating strong demand for travel services in the region [1] Group 1: Passenger Traffic - From February 15 to 23, the company sent a total of 432,000 passengers, representing a year-on-year increase of 5.19% [1] - On February 23, the company experienced a peak in passenger flow, with 70,500 passengers sent in a single day [1] - During the Spring Festival holiday, the average daily passenger volume was 48,000, reflecting sustained high levels of travel demand [1] Group 2: Service Enhancements - To meet the travel needs of the public, the company has dynamically increased train services by adding temporary trains and coupling high-speed trains based on big data from the railway 12306 platform [1] - A total of 138 temporary trains were added, along with 56 high-speed train couplings and 115 additional carriages during the holiday period [1] - The company has also launched the "Silk Road Dream Enjoyment" tourist train to enhance travel options [1] Group 3: Customer Service Improvements - The company has deepened the "Heavenly Road Gesanghua" service brand, optimizing station guidance signs, adding security check channels, and simplifying transfer processes to improve passenger efficiency [1] - Volunteer service teams have been established to assist vulnerable groups such as the elderly, children, and pregnant women [1] - New services such as luggage delivery, pet transportation, and trial initiatives for children's safety nets in sleeper cars and quiet carriages have been introduced to enhance passenger comfort [1]

2月2日，2026年春运正式开启。新华网陆续播发"网红聊春运"系列短视频，为大家提供实用服务信 息。 今天，播发第5期《网红聊春运｜2026年春运路：快！慢！都香！》，邀请国铁成都局网红"嘟嘟 婷"带您体验国铁成都局2026春运创新服务：感受"静音车厢"的舒适静谧、享受成都天府机场高铁站的 无缝换乘、体验夜间动车组列车的便捷出行，以及探访慢火车上的特色集市等暖心场景。 统筹：万宏 陈淑君 记者：雷东瑞 唐斓 封面设计：薛超 焦鹏 鸣谢：中国铁路成都局集团有限公司 【纠错】 【责任编辑:雷东瑞】 ...

Group 1 - The annual Spring Festival travel rush has begun, with a demand for 540 million passenger trips over a 40-day period, highlighting the railway department's commitment to enhancing travel experiences through improved capacity and service quality [1] - During the Spring Festival, the railway department plans to utilize its extensive high-speed rail network and modern railway systems to ensure passenger travel needs are met, with the Shenyang Bureau adding 134 pairs of temporary trains, an increase of 18 pairs from last year, to accommodate daily travel pressures of 30 million passengers [1] - The introduction of new services, such as free limited-time refunds for mistakenly purchased tickets and dedicated phone booking for seniors, aims to address travel difficulties and enhance passenger experience during the Spring Festival [2] Group 2 - The harsh winter conditions in Northeast China pose significant challenges for safe travel during the Spring Festival, with over 8,000 snow removal personnel on standby to ensure smooth operations [3] - The railway sector's commitment to safety and service is evident through various initiatives, including the use of snow-melting heating strips and the implementation of a safety production command platform to manage risks effectively [3] - The dedication of railway workers, who often sacrifice their own family time during the holiday to ensure the safe travel of millions, reflects the spirit of service and commitment to public welfare during this critical period [3]

Core Insights - The Spring Festival travel season is expected to see a total of 9.5 billion trips across the country, with railway passenger volume reaching 540 million trips [1] Group 1: Ticketing Innovations - The "reserve" function has been upgraded to enhance ticket purchase success rates, allowing each user to submit up to 6 pending orders with a maximum of 3 travel dates per order, totaling no more than 60 combinations of "date + train number + seat type" [2] - The deadline for redeeming pending orders has been extended (e.g., to 20 minutes before departure), and options for accepting additional trains and standing tickets have been introduced to improve success rates [2] - The railway department will also increase ticket availability by adding temporary trains and adjusting train sets based on pending order data, countering misleading paid ticket services from third-party platforms [2] Group 2: Enhanced Passenger Services - The "Light Travel" service has been introduced, providing luggage transportation within 35 kilometers of train stations, with trial services expanded to 111 stations including major cities [3] - Passengers can book luggage pickup from their location to the station 48 to 4 hours before departure, or schedule delivery from the station to their destination within 5 hours after arrival [3] Group 3: Personalized Travel Options - Over 8,000 high-speed trains will feature "quiet carriages" to cater to passenger preferences, with additional services like "children's activity areas" being introduced [4] - The pet transportation service has been expanded to 110 stations, increasing the number of high-speed trains offering this service from 54 to 170, allowing passengers to transport up to 2 healthy pets with prior booking [4]

除了退票、改签释放的席位，铁路部门还将根据候补数据，重联动车组、加开临时列车，补充候补票 源。 针对部分第三方平台推出的"加速包抢票""光速抢票"等付费抢票服务，国铁集团表示，这些套路均是将 铁路12306免费候补服务包装成"平台特权"，误导消费者。数据显示，无论是否购买"加速包"，购买成 功率是一致的。 "轻装行"服务，助力轻松回家。 最近，不少车站出现了"轻装行"服务柜。"轻装行"即铁路部门为旅客提供的同城行李搬运服务。1月15 日起，试点范围新增沈阳、西安、南昌、乌鲁木齐等城市车站，总数达111个，基本覆盖省会城市（自 治区首府）、直辖市和计划单列市。 "轻装行"服务分为"门到站""站到门"两种，范围为车站周边35公里内。以"门到站"为例，旅客可在开车 前48小时至4小时，通过铁路12306预约，工作人员将到旅客指定位置上门收取符合相关要求的行李，并 搬运至出发车站。办理"站到门"的旅客，则可在列车到站前24小时至1小时预约，工作人员将在5小时内 将行李送达指定位置。 （来源：经济日报） 转自：经济日报 今年春运，全社会跨区域人员流动量预计达95亿人次，其中铁路客运量达5.4亿人次。坐火车出行有哪 些新 ...

当千万里的归途交汇于一方车厢，春运的年味，便不只在老家的年夜饭桌，更在一趟趟奔赴团圆的列车 上。当亿万中国人怀揣着对家的眷恋踏上归途，飞驰的列车化身流动的"家园"，将文化暖意、便民温情 与新春喜气打包承载，让每一段奔赴团圆的旅程，都成为一场充满烟火气与幸福感的年味体验。 2月10日，参加演出的外国留学生与小旅客在列车内招手。当日，一场特殊的"春晚"在南昌至北京丰台 的D138次列车上举行。 行进中的流动非遗博物馆 2月9日10时38分，G848次高铁自兰州西站缓缓驶出，一路向南疾驰，奔赴到2600多公里外的广州南 站，同时也开启了一场跨越千里的陇原文脉传播之旅。 2月9日，旅客从G848次列车外参观敦煌壁画中的马元素。 展陈在G848次列车上的铜奔马等国宝文物复制品。 敦煌研究院主题车厢内更是热闹非凡。博物馆讲解员在过道中为旅客讲述文物背后的丝路故事，工作人 员手把手带领旅客编织中国结。红绳翻飞，笑语连连，将文化暖途的氛围推向高潮。 2月9日，在G848次列车上，敦煌研究院工作人员着敦煌壁画中的供养人服饰向旅客讲述敦煌壁画中的 马元素。 2月10日农历腊月二十三，正值北方小年。 北京西开往西安北的G365次列 ...

Core Insights - The article discusses the expected increase in passenger flow during the Spring Festival travel season, with a total of 9.5 billion people expected to travel, including 540 million by train [1] Group 1: Ticketing Innovations - The "waiting list" feature has been upgraded to improve ticket purchase success rates, allowing users to submit up to 6 pending orders with a maximum of 3 travel dates each, totaling no more than 60 combinations of "date + train + seat type" [2] - The deadline for redeeming waiting list orders has been extended to 20 minutes before departure, and additional measures such as accepting new trains and standing tickets have been implemented to enhance success rates [2] - The railway department will also increase ticket availability by adding temporary trains and adjusting train sets based on waiting list data [2] Group 2: Luggage Services - The "Light Travel" service has been introduced, providing luggage transportation within 35 kilometers of train stations in 111 cities, including major provincial capitals and municipalities [3] - Passengers can book luggage pickup from their location to the station 48 to 4 hours before departure, or arrange for delivery from the station to their destination within 5 hours after arrival [3] Group 3: Personalized Travel Options - Over 8,000 high-speed trains will feature "quiet carriages" to cater to passengers seeking a quieter travel experience, alongside children's activity areas [4] - The pet transportation service has been expanded to 110 stations, increasing the number of high-speed trains offering this service from 54 to 170, allowing passengers to transport up to 2 healthy pets with prior booking [4]

"新 护航春运路, 用 度 让归途既有 速度更有温 2月2日 20 k 2月3日 ଥି 35 六 2月4日 22 2月8日 | 20 2月5日 2月9日 23 27 2月6日 24 2月10日 28 At - 1. 4 2月7日 1980 29 e 2191619 2月12日/ 30 3 2月7 2月13日|2月14日 � 200 2月18日 lo 2月19日 21924BI 15 6 170 2月20日 2月25日 16 2月21日 0145 载 产 12 2月26日 100 tre a links 13 18 2月27日 40 3月4日 2月28 19 '9月 | 24 3月5日 3月10日) 20 25 3月6日 3月11日 26 3月12日 27 3月13F "轻装行"扩围。"轻装行"服务的车站 总数达111个,基本覆盖全国主要城市。旅客 预约"门到站""站到门"行李搬运，不用再 扛着沉重行李赶车,"轻装上阵"奔赴团圆。 大学生优惠票升级。2026届高校毕业生 在原有4次优惠票基础上,新增2次单程优 惠,本学年累计可享6次,既方便学子返乡与 家人团聚,也为异地求职、实习减轻了出行成 本,让青春的脚步走 ...

Core Viewpoint - The 2026 Spring Festival travel season is progressing smoothly, with the railway department implementing various convenient services to enhance the travel experience for millions of passengers, focusing on both speed and warmth in service [3][19]. Group 1: Service Enhancements - The introduction of a time-limited free refund service for mistakenly purchased tickets allows passengers to cancel tickets within 30 minutes of payment and more than 4 hours before departure, alleviating anxiety over ticket errors [5]. - The "Light Travel" service has expanded to 111 stations, covering major cities nationwide, allowing passengers to book luggage transport services, making travel more convenient [7]. - The upgrade of student discount tickets for the 2026 graduating class includes an additional 2 one-way discounted tickets, totaling 6 for the academic year, easing travel costs for students returning home [8]. Group 2: Special Services for Vulnerable Groups - Seniors aged 60 and above can use a dedicated phone line for ticket booking assistance, ensuring priority for lower berths and special services for those with mobility issues, enhancing their travel experience [11]. - Group ticket purchasing for migrant workers has been optimized, allowing for advance reservations and centralized ticket distribution for groups of 20 or more, significantly improving ticket acquisition success rates [13]. Group 3: Unique Travel Experiences - The "Snow Gear Convenience" service, launched on January 15, allows passengers to store ski equipment on specific trains, promoting a stylish and vibrant travel experience during the winter season [15]. - The "Kid's Cabin" offers a warm environment with soft mats and educational toys, while quiet carriages provide a peaceful atmosphere for travelers, showcasing the railway department's attention to diverse passenger needs [16].

"静音车厢只是春运变化之一，我们还为旅客准备了行李名片卡、安全提示卡、简易儿童玩具等。同时 站车之间搭建了重点旅客预约、助盲助残志愿服务等，让旅客们享受出行旅程，让美好环绕在身 边。"翟华晓说。 2026年春运全国铁路预计发送旅客5.4亿人次，日均发送1348万人次，同比增长5.0%。为了让旅客乘车 体验更美好，翟华晓提炼总结出"巡视多观察、解答多耐心、服务多留心、善后多细心"的"四多"服务工 作法，遇到"脱网"老年旅客，协助扫码订餐和预约到站服务，让老年旅客乘车更加安心；面对调皮的儿 童，她会送上提前准备好的折纸玩具，安抚儿童情绪。她把细心落实在旅途的每处细节里，把暖心藏在 一个个细微动人的瞬间里。 中国青年报客户端讯（翟祚珩 王磊 中青报·中青网记者 杨宝光）晨光熹微，年味融融。清晨的青岛北站 候车室灯火通明，站台上人头攒动。2月8日6时，值乘G687次复兴号的列车长翟华晓站在车门口热情地 迎接旅客。"欢迎乘车，9号车厢右转！""您好，需要提前预约到站服务吗？"她不停地扫视着各个车 厢，耐心地嘱托着乘车旅客。 今年是90后青年翟华晓担任列车长后的第二个春运。她轻声走进车厢里，熟练地整理行李架，查看座椅 后 ...