网络食品销售服务
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网店名称须与实体门面招牌名称一致
Xin Lang Cai Jing· 2026-02-27 07:05
Core Viewpoint - The newly released regulations by the State Administration for Market Regulation aim to address food safety issues in the rapidly growing online food delivery market, which is projected to exceed 1.4 trillion yuan, accounting for approximately 24% of the total revenue in the catering industry [1][2]. Group 1: Regulations on Food Safety Responsibilities - The regulations require online food service providers to ensure that the names of their online stores match their physical storefronts and to display their operating qualifications and actual business addresses prominently on their main pages [1][2]. - Platforms must also ensure that food service providers without dine-in services display a "No Dine-in" label on their main pages and synchronize this information on the provider list page [1]. Group 2: Addressing "Ghost Restaurants" - The regulations specifically target "ghost restaurants," which operate without proper qualifications and use fraudulent means to appear as legitimate businesses. Platforms are mandated to conduct substantive reviews of the food business licenses of online food service providers to ensure compliance [2]. - Online platforms are required to verify the actual business addresses and operating qualifications of registered food vendors at least every six months to ensure accuracy [2]. Group 3: Consumer Protection Measures - The regulations stipulate that online food sales platforms must provide a complaint and reporting link prominently on the main pages of food sellers to facilitate consumer complaints regarding food safety issues [2]. - The information displayed by online food sellers regarding food origin, ingredients, functions, applicable demographics, inspections, certifications, quality, and standards must be truthful and not misleading, and should not imply any disease prevention or treatment claims [3].
市场监管总局:畅通外卖维权渠道,倡导“外卖小哥”参与社会监督
2 1 Shi Ji Jing Ji Bao Dao· 2026-02-27 01:02
Core Viewpoint - The National Market Supervision Administration has released two regulations aimed at enhancing food safety responsibilities for online food service providers and sellers, ensuring consumer protection and informed decision-making [2][3]. Group 1: Consumer Rights Protection - The regulations emphasize the importance of consumer rights by requiring online food service providers and sellers to prominently display their business qualifications and ensure the accuracy of this information [3][4]. - These measures are designed to enhance consumer confidence in online food purchases, allowing consumers to make informed choices [3]. Group 2: Food Safety Risk Management - Both regulations mandate platform providers to establish mechanisms for "intelligent monitoring, risk assessment, and rapid response" to better manage food safety risks in online operations [4]. - The regulations outline specific prohibitions for food service providers, such as using spoiled or contaminated food, processing food outside designated areas, and outsourcing food preparation [4]. Group 3: Complaint and Reporting Mechanisms - The regulations require platform providers to include complaint and reporting links on the main pages of online food sellers, facilitating consumer reporting of food safety issues [4]. - Upon receiving complaints, platform providers are obligated to address them promptly, and food sellers must include complaint handling in their food safety risk management [4]. Group 4: Role of Delivery Personnel - The regulations encourage delivery personnel to participate in social supervision by reporting any observed food safety violations by online food service providers to platform providers and regulatory authorities [5].