在广州，老牌五星级酒店白云宾馆、花园宾馆的早餐摊就摆在地铁口，菜单和价格表一目了然，都很接 地气，大多餐点在3元到8元之间，瞄准了早高峰时期的通勤人群。白云酒店外摆摊的工作人员告诉我， 虽然他们的摊位是在工作日的7：30-9：30开放，但一般九点之前就能把东西卖完，几乎每天都能提前 收摊，生意非常火爆。 所以说，酒店外摆简直是"一举两得"的措施。一方面，酒店利用自身品牌和品质优势，能拓展客源，吸 引普通消费者，以相对低价产品满足大众需求，增加收入；另一方面，也可提升品牌亲和力，打破以往 高高在上形象，拉近与消费者距离。 这样的情况不止在广州出现，北京、杭州、郑州许多原来专做大型商务宴请的老牌酒店，都开始设 置"外摆摊"，把厨师长们请到了室外。 酒店们为什么要这样"自降身段"呢？ 我们来看一组数据，2024 年全年，北京限额以上餐饮企业营收总额约为 1015 亿元，可利润总额仅有约 5.7 亿元，同比下降 81.3%，全年利润率低至 0.57% 。其中，提供正餐服务的限额以上餐饮企业，营收 超 501.2 亿元，但利润总额亏损超过 1.5 亿元 。 背后是，因商务宴请需求锐减，原来高高在上的高端酒店，失去了一个 ...

Core Viewpoint - The hotel industry is facing significant challenges from "wool party" guests who exploit hotel services for personal gain, leading to financial losses and operational difficulties for hotels [4][30][58]. Group 1: Industry Challenges - A recent incident involved a young woman who stayed in multiple hotels, claiming various issues to receive refunds, ultimately leading to her arrest [5][6][56]. - Guests are increasingly sophisticated in their tactics, treating hotel stays as opportunities to exploit services rather than as genuine transactions [30][31][58]. - Complaints and negative reviews can severely impact hotel operations, forcing staff to comply with unreasonable demands to avoid financial repercussions [39][41]. Group 2: Guest Behavior - Some guests have developed elaborate strategies to obtain free services, such as requesting excessive amenities or pretending to be corporate clients to access complimentary meals [10][18][30]. - The tactics employed by these guests often involve psychological manipulation, leveraging the "customer is king" mentality to pressure hotel staff [42][46][58]. - The phenomenon of "wool party" guests has evolved into a specialized skill set, where individuals are well-versed in hotel policies and employee vulnerabilities [31][36][37]. Group 3: Potential Solutions - Industry professionals suggest that hotel management and owners need to adopt a firmer stance against unreasonable guest demands and collaborate with online travel agencies to address malicious reviews [58][59]. - Training hotel staff to recognize and respond to exploitative behavior is crucial, although it is acknowledged that this is a challenging task [57][58]. - A collective effort from hotel leadership and platforms is necessary to create an environment where employees feel empowered to refuse unreasonable requests without fear of backlash [58][59].