Core Viewpoint - The article highlights the challenges faced by flight attendants in the Chinese aviation industry, particularly in dealing with entitled high-tier passengers, and emphasizes the need for a balance between customer service and employee dignity [5][46]. Group 1: Incident Overview - A recent incident involving a passenger demanding a flight attendant to serve food has gone viral, showcasing the pressure on cabin crew to comply with unreasonable requests [5][10]. - The passenger, identified as a frequent flyer with a platinum card, has a history of similar disruptive behavior on flights [12][22]. - The flight attendant maintained a smile throughout the incident, reflecting the emotional toll and exhaustion faced by service staff [11][24]. Group 2: Industry Dynamics - The article discusses the concept of "three harms" in the aviation industry, referring to high-tier passengers who exploit their status to harass crew members [14][21]. - The financial struggles of major airlines are highlighted, with projected losses for the first half of 2025 ranging from 1.6 billion to 2.4 billion yuan, indicating a challenging operating environment [25][26]. - Airlines prioritize revenue from high-tier passengers, leading to a situation where cabin crew are seen as service costs rather than valued employees [25][28]. Group 3: Employee Treatment and Safety Concerns - The article points out that flight attendants often cannot retaliate against entitled passengers due to fear of repercussions and lack of support from their employers [24][34]. - The safety of all passengers is at risk when airlines prioritize the demands of high-tier customers over established protocols [44][46]. - The article contrasts the treatment of airline staff in China with that in Western countries, where employee dignity and safety are better protected [47][48]. Group 4: Broader Implications - The incident reflects a larger issue within the Chinese aviation industry, where the "customer is always right" mentality undermines the respect and rights of service employees [41][46]. - The article warns that continued neglect of employee dignity could lead to a talent drain, as young professionals may seek better working conditions abroad [48].

Core Viewpoint - The hotel industry is facing significant challenges from "wool party" guests who exploit hotel services for personal gain, leading to financial losses and operational difficulties for hotels [4][30][58]. Group 1: Industry Challenges - A recent incident involved a young woman who stayed in multiple hotels, claiming various issues to receive refunds, ultimately leading to her arrest [5][6][56]. - Guests are increasingly sophisticated in their tactics, treating hotel stays as opportunities to exploit services rather than as genuine transactions [30][31][58]. - Complaints and negative reviews can severely impact hotel operations, forcing staff to comply with unreasonable demands to avoid financial repercussions [39][41]. Group 2: Guest Behavior - Some guests have developed elaborate strategies to obtain free services, such as requesting excessive amenities or pretending to be corporate clients to access complimentary meals [10][18][30]. - The tactics employed by these guests often involve psychological manipulation, leveraging the "customer is king" mentality to pressure hotel staff [42][46][58]. - The phenomenon of "wool party" guests has evolved into a specialized skill set, where individuals are well-versed in hotel policies and employee vulnerabilities [31][36][37]. Group 3: Potential Solutions - Industry professionals suggest that hotel management and owners need to adopt a firmer stance against unreasonable guest demands and collaborate with online travel agencies to address malicious reviews [58][59]. - Training hotel staff to recognize and respond to exploitative behavior is crucial, although it is acknowledged that this is a challenging task [57][58]. - A collective effort from hotel leadership and platforms is necessary to create an environment where employees feel empowered to refuse unreasonable requests without fear of backlash [58][59].