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LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences
Prnewswire· 2025-08-25 13:00
Core Insights - LivePerson is collaborating with Amazon Web Services (AWS) to integrate Amazon Connect with its digital contact center, aiming to enhance customer service through a unified platform that combines AI capabilities and conversational intelligence [1][2][3] Group 1: Integration Benefits - The integration will provide contact center agents with a single interface to manage all interactions, improving efficiency and customer satisfaction [2] - Businesses can reduce operational complexity and costs by eliminating separate telephony requirements, allowing for more efficient scaling of customer service operations [2][3] Group 2: Advanced Features - The combined platform will offer seamless transitions between automated systems and human support, enhancing customer service experiences [3] - LivePerson's digital contact center will support a wide array of communication channels, including SMS, WhatsApp, and various messaging apps, providing a comprehensive digital toolkit [7] Group 3: AI Capabilities - The integration will feature advanced conversational AI, including generative AI capabilities such as conversation summarization and specialized AI agents for routing and data gathering [7] - LivePerson's platform will consolidate customer sentiment and agent performance data from any voice or digital provider, creating a fully unified conversational intelligence platform [7]
深度|CEO详解亚马逊的AI路径图: 创收数十亿只是起点
Z Potentials· 2025-07-01 07:22
Core Insights - AWS has achieved significant growth in AI and cloud migration, with a notable increase in customer adoption of new technologies and innovations [3][4] - The AI business has reached a multi-billion dollar scale, with AWS contributing significantly through its infrastructure and services [4][5] - The shift towards AI-driven applications is expected to reshape business operations across industries, marking the beginning of a transformative era [4][6] AWS Achievements - AWS has experienced a year of remarkable innovation, particularly in customer-driven AI technology adoption [3] - The company has seen a surge in clients migrating their entire business systems to the cloud, driven by advancements in AI and generative technologies [3][4] AI Business Scale - AWS's AI business has reached a multi-billion dollar scale, with contributions from both its infrastructure services and internal applications [4][5] - The AI technology is being utilized across various aspects of Amazon's operations, enhancing logistics, customer interactions, and product discovery [5] Rise of Inference Economy - The proportion of AI workloads focused on inference is expected to increase significantly, with predictions that 80% to 90% of AI workloads will be inference-based in the long term [6][7] - Inference is becoming an essential component of applications, integrating deeply into user experiences [7][8] Industry Metrics and Innovations - Token generation is emerging as a relevant metric for measuring AI performance, although it has limitations in reflecting actual workload [9][10] - The industry is witnessing a shift in how token metrics are perceived, with a growing recognition of the complexity of AI tasks beyond simple token counts [9][10] Project Rainier - Project Rainier, a collaboration with Anthropic, aims to create a massive computing cluster for training next-generation cloud models, showcasing AWS's commitment to AI advancements [10][11] - The deployment of Tranium Two servers is underway, with promising performance metrics being reported [10][11] Open Ecosystem and Collaboration Strategy - AWS emphasizes the importance of providing customers with diverse technology options, avoiding a binary competition narrative with Nvidia [14][15] - The company is actively expanding its partnerships and ensuring compatibility with various platforms to meet customer needs [17][18] Data Center Expansion - AWS is expanding its data center capacity in Latin America and Europe, with a focus on the upcoming "European Sovereign Cloud" to address data sovereignty concerns [19][20] - The company is committed to enhancing its infrastructure to support growing customer demands across different regions [19][20]