（原标题：美国银行郭琳：AI重塑支付业务 技术部署出发点是"以人为本"） 21世纪经济报道记者李览青 香港金融科技周余热未散，新加坡金融科技节又接踵而至。在"双节"连轴转的间隙，近日，美国银行中 国区全球支付解决方案（GPS）业务主管兼北京分行副行长郭琳接受了21世纪经济报道专访。 面对风云变幻的全球贸易产业与呼啸而来的AI技术浪潮，郭琳表示，人工智能正在从效率、安全性与 客户体验三方面重塑支付业务，美国银行始终将"以人为本"作为技术部署的出发点，每年技术投入达 130亿美元，今年已有约40亿美元应用于AI等新兴技术项目。 "我们将始终秉持 '负责任增长'的理念，以审慎、透明的方式推动技术应用，助力客户与企业可持续发 展。"郭琳表示。 亚太区贸易快速增长，支付时效性、灵活性要求提升 作为美国银行中国区GPS业务负责人，郭琳指出，近年来全球贸易格局正在发生变化，其中亚太区贸易 增长迅速。 美银全球研究部数据显示，区内贸易占整个亚太区出口到全球其他地区的出口总量比重接近60%。这一 数据背后，是中资企业海外扩张、跨国企业来华的趋势，推动了贸易格局的演变。 在中企"走出去"和外企"走进来"方面，郭琳谈到，近年来中企 ...

This year, Bank of America (NYSE: BAC) says that it has helped companies save more than 250,000 hours via its CashPro Forecasting solution. The AI-enabled digital tool addresses one of treasury’s most time-consuming yet “business critical” tasks — forecasting. It has now reportedly transformed what usually is described as being “heavily” manual effort into a faster, more intelligent and automated user experience.Bank of America also mentioned that the forecasting solution is accessed off CashPro, the platfo ...

Core Insights - Forrester announced the winners of its 2025 Technology Awards for North America, recognizing the United States Department of the Navy, Takeda Pharmaceuticals, and Bank of America for their innovative technology strategies that drive business growth [1][2]. Group 1: Technology Strategy Impact Award - The United States Department of the Navy was awarded for its strategic alignment in deploying secure technologies, shifting from compliance-driven IT to mission-focused outcomes, and reducing delivery cycles from months to weeks through initiatives like the Innovation Adoption Kit and generative AI assistant DON GPT [3]. - Finalists for this award included CBRE and Verizon, highlighting the competitive landscape in technology strategy [3]. Group 2: Enterprise Architecture Award - Takeda Pharmaceuticals received recognition for its innovative Business Architecture Framework (BAF), which integrates various methodologies to drive transformation across its global operations, enhancing real-time governance and alignment with business strategy [4]. - The award also acknowledged Takeda's launch of an enterprise GenAI hub and the deployment of over 60 generative AI solutions, showcasing its commitment to digital transformation [4][5]. Group 3: Data & AI Impact Award - Bank of America was honored for its enterprise-wide AI strategy, which includes the in-house developed AI assistant Erica, achieving a 50% reduction in IT service desk calls and 90% internal adoption [6]. - The bank holds over 1,500 AI and machine learning patents, demonstrating its leadership in innovation and responsible AI practices [6]. Group 4: Event Information - The award recipients will share their success stories at the Technology & Innovation Summit North America, scheduled for November 2–5, 2025, in Austin, Texas [7].

Jarrett Bruhn, head of AI and Data for Global Payments Solutions, Bank of America video message "AskGPS turns institutional knowledge into real-time intelligence,"Â said Mark Monaco, head of GPS at Bank of America. "It's more than a search tool—it's a strategic engine, helping our teams respond faster and deliver the kind of clarity and advice clients expect in today's environment." Previously, a sophisticated inquiry could take an employee an hour to complete and involve making phone calls to product speci ...