Core Insights - The article discusses the November complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][8]. Group 1: Complaint Statistics - As of November 2025, the Black Cat Complaint platform has received over 31.16 million valid consumer complaints, with more than 800,000 complaints recorded in November alone [2][9]. - The red and black lists categorize companies by industry and highlight the most concerning areas based on recent consumer events, providing valuable consumer insights [2][9]. Group 2: Company Performance - New Balance has received a total of 1,910 complaints, with a response rate of 0%, primarily related to product quality issues where shoes reportedly fell apart after minimal use [3][10]. - The November red and black lists include various industries, with notable companies listed as follows: - **Shared Services Blacklist**: Guangyu Koste, Zhihui Xiaolian, Yunma Technology, among others [4][11]. - **Shopping Platforms Blacklist**: Taobao Mall, Xianyu, Tmall, and others [4][11]. - **Travel and Accommodation Blacklist**: Shanghai Paifenle Network Technology, Shenzhen Airlines, and others [4][11]. - **Entertainment and Lifestyle Blacklist**: WeChat, Tencent, and others [4][11]. - **Education and Training Blacklist**: Zhonggong Education, Duolingo, and others [5][13]. Group 3: Consumer Guidance - The Black Cat platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [5][12]. - Consumers are advised to use official channels for complaints and to be cautious of sharing personal information or engaging with suspicious accounts [6][14].

Core Insights - The article highlights the November complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][14]. Group 1: Complaint Statistics - As of the end of November 2025, the Black Cat Complaint platform has received over 31.16 million valid consumer complaints, with more than 800,000 valid complaints in November alone [1][14]. - The red and black lists categorize companies based on their complaint handling performance and include a "most concerned areas list" to provide consumers with valuable references [1][14]. Group 2: Notable Complaints - Consumers reported issues with Taobao's promotional mechanisms, citing complex rules, frequent price changes, and difficulties in applying for price protection [2][15]. - CHIGO's small freezer was criticized for falsely advertising a capacity of 72 liters, while the actual measured capacity was less than 35 liters, leading to 1,217 complaints with a response rate of only 37.93% [3][16]. - NewBalance faced complaints regarding shoes that showed quality issues after minimal use, with a total of 1,910 complaints and a response rate of 0% [4][17]. - NARS was reported for refusing to accept returns of unopened cosmetics, with consumers facing obstacles in the refund process due to lack of proper communication from the seller [5][18][19]. - Consumers reported difficulties with NVC lighting products, where the company shifted the burden of quality issues onto consumers, requiring them to handle product returns and installation risks [6][20]. - Jitu Express was criticized for failing to provide pickup codes, leading to poor customer experiences and a response rate of 0% in the last 30 days [7][21]. Group 3: Industry Performance Rankings - The November red and black lists for various industries included: - **Shared Services**: Blacklist included companies like Guangyu Koste and Wisdom Xiaolian, while the whitelist featured companies like Hello and Monster Charging [8][22]. - **Shopping Platforms**: Taobao Mall and Tmall were on the blacklist, while Heart Joy Mall and Tmall Supermarket were on the whitelist [8][22]. - **Travel and Accommodation**: Companies like Shenzhen Airlines and Agoda were blacklisted, while Chengdu Ocean Travel and Ctrip were recognized on the whitelist [8][22]. - **Entertainment and Lifestyle**: WeChat and Tencent were blacklisted, while iQIYI and Cloud Technology were on the whitelist [8][22]. - **Education and Training**: Companies like Zhonggong Education and Duolingo were blacklisted, while companies like Henan Zhong'an and Yuantong were on the whitelist [8][23].