Amdocs (NasdaqGS:DOX) FY Conference Transcript
2025-11-18 23:17
Amdocs FY Conference Summary Company Overview - Amdocs is focused on customer experience within the telecommunications sector, providing software solutions that simplify complex processes for telecom companies [12][22][28] - The company does not engage in hardware production, emphasizing a software-centric approach [12] Business Model - Amdocs operates on a recurring software revenue model, primarily serving tier-one telecommunications customers [21][22] - The company takes accountability for both product delivery and implementation, ensuring that customers achieve their business outcomes and KPIs [22][23] - Long-term contracts with a fixed set of customers contribute to customer retention and loyalty [22] Market Position and Growth Drivers - Amdocs has a diverse customer base, with significant revenue contributions from both large and smaller customers [36] - The company is expanding its footprint globally, with notable contracts in regions like Brazil and Japan [36] - Cloud services account for approximately 30% of Amdocs' business, with growth driven by partnerships with AWS, Azure, and GCP [40][41] - The transition to cloud services is seen as a multi-year journey, with ongoing investments in R&D to support this shift [46] AI and Technological Advancements - Amdocs is actively investing in AI, with a focus on enhancing customer service through its Amaze platform [51][60] - The company reports significant improvements in key performance indicators (KPIs) for call centers, with uplifts of 40-50% in average handling time, first call resolution, and transactional net promoter score [64] - Amdocs is leveraging partnerships with NVIDIA to integrate advanced AI capabilities into its offerings [66][117] Product Innovations - The eSIM platform is gaining traction, with over 30 customers onboarded, and is expected to grow as the market shifts towards digital SIM solutions [154] - The ConnectX platform allows rapid launch of mobile virtual network operator (MVNO) services, targeting influencers and celebrities as potential customers [155] - The MarketOne platform is designed to help service providers manage digital subscriptions, reflecting the shift in consumer behavior towards multiple subscription services [158] Strategic Partnerships - Amdocs maintains strategic partnerships with major tech companies like NVIDIA, AWS, Microsoft, and GCP, which are crucial for cloud migration and technological advancements [117][118] - These partnerships enhance Amdocs' ability to deliver integrated solutions and support customer needs in the telecommunications sector [118] Future Outlook - Amdocs anticipates that the integration of AI and cloud technologies will significantly impact its revenue and operational efficiency starting in 2026 [70][76] - The company is exploring outcome-based pricing models, which align with its focus on delivering value to customers [130][132] - Amdocs is positioned to disrupt traditional business models in telecommunications, particularly in areas like call center operations and service delivery [145][146]
RingCentral (NYSE:RNG) FY Conference Transcript
2025-11-18 23:17
Summary of RingCentral Conference Call Company Overview - **Company**: RingCentral - **Industry**: Unified Communications as a Service (UCaaS) Key Points Financial Performance - **Q3 Earnings**: Achieved revenue at the top end of guidance with record operating margins [8] - **Free Cash Flow**: Expanded free cash flow to over $525 million, with free cash flow per share growth of 35% [10][50] - **Stock Buybacks**: Continued stock buybacks, reducing share count to 2020 levels [11][54] - **Debt Management**: Reduced gross debt to under $2 billion, with a commitment to reach $1 billion by the end of 2026 [11][54] Market Position - **Market Share**: Maintains a 20% market share in the UCaaS sector, serving over 500,000 customers and 8 million digital lines [8][56] - **Customer Growth**: Added over 1,000 customers to the RingCX contact center solution in under two years [56] Product Development - **AI Product Portfolio**: Launched new AI products (Air, Ava, Ace) that are driving demand and revenue growth [9][32][34] - **Air**: Handles initial calls, improving efficiency and reducing missed calls, leading to increased revenues for clients [23][24] - **Ava**: Acts as a copilot during calls, taking notes and assisting agents [32] - **Ace**: Provides conversational intelligence, allowing for analysis of 100% of calls [34] - **Ease of Deployment**: New products are easy to deploy, allowing customers to set them up without professional services [28] Customer Segments - **Golden Verticals**: Approximately 50% of business comes from healthcare, financial services, retail, and professional services, where voice remains critical [20] - **New Customer Acquisition**: Half of the new product users are new customers, indicating strong market demand [21][22] Competitive Landscape - **Differentiation**: RingCentral's scale and established platform provide a competitive advantage in the AI space, with a significant investment in innovation [57][58] - **Market Dynamics**: The company is well-positioned to capture market share from smaller players and benefit from the ongoing migration from on-premise to cloud solutions [56][64] Operational Efficiency - **AI Utilization**: Increased use of AI across various functions, leading to improved operating margins and productivity [41][42] - **Cost Management**: Focus on revenue growth outpacing expense growth, with disciplined hiring and vendor consolidation [49] Future Outlook - **Growth Strategy**: Plans to continue expanding the AI product suite and leveraging existing customer relationships for cross-selling opportunities [44] - **Market Trends**: Anticipates accelerated migration to cloud solutions driven by the need for AI capabilities [64] Additional Insights - **Customer Success Stories**: Highlighted examples of clients achieving significant revenue increases and improved customer satisfaction through the use of AI products [24][42] - **Investment in R&D**: Over $250 million allocated to R&D, with a focus on AI products [53] This summary encapsulates the key insights and developments discussed during the RingCentral conference call, highlighting the company's strong financial performance, innovative product offerings, and strategic market positioning.
CBRE Group (NYSE:CBRE) 2025 Conference Transcript
2025-11-18 22:42
Summary of CBRE Group Conference Call Company Overview - **Company**: CBRE Group (NYSE:CBRE) - **Industry**: Global commercial real estate services and investment, with a growing focus on infrastructure - **Market Position**: Largest firm in the world in its sector, diversified across four dimensions: asset types, client types, service types, and geography [2][3] Core Business Insights - **Business Diversification**: - **Asset Types**: Engages in various commercial real estate sectors including office buildings, distribution centers, multifamily, healthcare buildings, and data centers [2][3] - **Client Types**: Serves a wide range of occupiers and investors globally [2] - **Service Types**: Offers building management, project management, financing, and technical services [3] - **Geographic Reach**: Operates in 100 countries [3] - **Resilient vs. Transactional Businesses**: - Shift from 30% resilient businesses in 2010 to 60% today, indicating a strategic focus on resilient sectors [7] - Resilient businesses are expected to continue growing, even during downturns in transactional businesses [8] Data Center Focus - **Data Center Contribution**: Approximately 10% of earnings, with expectations for growth [12] - **Service Segments**: Involvement in advisory services, project management, building operations, and real estate investments related to data centers [14][15] Recent Acquisitions - **Pearce Services**: Acquired for $1.2 billion, focuses on digital infrastructure project management, aligning with CBRE's strategy for technical services and infrastructure [17] - **DirectLine**: Specializes in project work within data center halls, contributing to CBRE's capabilities in the data center sector [19] Growth Strategy - **Capital Allocation**: Focus on M&A as a core strategy for growth, alongside CapEx and real estate investments [30][31] - **Market Insights**: Strong leasing business with significant cash flow generation and market share growth [32][33] Market Outlook - **Leasing Market**: Positive outlook for office and industrial leasing, with expectations for recovery in the industrial sector by mid-next year [36][39] - **Commercial Real Estate Cycle**: Anticipated slow and steady recovery in capital markets, with a strong leasing market [40] Technology and Data Utilization - **Data as a Competitive Advantage**: Leverages extensive market knowledge and data from its large broker network to enhance service offerings and client support [47][48] Key Takeaways - **Total Addressable Market Expansion**: Significant growth potential in commercial real estate assets globally, with ongoing efforts to penetrate new markets and sectors [29][49] - **Misconceptions**: The scale and breadth of CBRE's operations are often underestimated, with a focus on more than just brokerage services [50] This summary encapsulates the key points discussed during the CBRE Group conference call, highlighting the company's strategic direction, market positioning, and growth opportunities.
Magnite (NasdaqGS:MGNI) FY Conference Transcript
2025-11-18 22:32
Summary of Magnite's Earnings Call Company Overview - **Company**: Magnite - **Industry**: Digital Advertising Technology Key Points DV Plus and Revenue Growth - Magnite has formed monetization partnerships with significant publishers like PINS and X, indicating early revenue contributions from these partnerships [3][4] - The company anticipates an 11% growth in XTAC contribution for 2026, factoring in contributions from the new partner cohort [6] - DV Plus grew by 7% in Q3 2025, with a projected deceleration to 3% growth in Q4 due to macroeconomic factors, Open Path impacts, and a shift to CTV [11][12] Open Web Exposure - Less than one-third of Magnite's business is exposed to the open web, with over 2 trillion ad requests daily, discarding 1.5 trillion due to excess inventory [9][10] - The company has not seen significant impacts from AI on its premium publisher customer base [10] CTV Growth - CTV contribution grew by 15% in one quarter and 25% in Q3, with Netflix and other partners like LG and Roku driving this growth [32][38] - The partnership with Amazon for Prime Video inventory is expected to be a meaningful driver of CTV growth in 2026 [40] SMB Strategy - Magnite acquired Streamer AI to enable SMBs to create high-quality advertisements at low costs, facilitating their entry into the CTV market [46][48] - The company aims to work with regional agencies to help SMBs leverage their advertising capabilities [50][58] Cost Management and Infrastructure - The transition from cloud to on-prem infrastructure is expected to reduce costs significantly, with cloud costs being up to four times higher than on-prem [67][68] - Investments are being made to enhance technology and accelerate product development, particularly in AI [69] Legal and Regulatory Environment - Magnite is closely monitoring the Google antitrust case, with potential behavioral remedies that could benefit the company by reducing tying practices and improving market access [70][79] - The company has entered civil litigation against Google seeking damages for antitrust behavior [82] Capital Allocation - Magnite is focused on tuck-in M&A opportunities with a high bar for acquisitions, while also considering share repurchase programs due to perceived undervaluation [89][90] - The company expects to generate over $150 million to $175 million in free cash flow next year [90] Additional Insights - The company is optimistic about the growth of mobile app advertising, noting increased brand activity in this space [26][29] - The lowering of CTV CPMs, partly due to Amazon's entry, has made it easier for SMBs to engage in CTV advertising [58][61]
Aviat Networks (NasdaqGS:AVNW) Fireside Chat Transcript
2025-11-18 22:32
Summary of Aviat Networks Investor Call Company Overview - **Company**: Aviat Networks (NasdaqGS:AVNW) - **Industry**: Microwave communication technology Key Points Growth Opportunities - Aviat Networks is primarily a microwave business, positioned in segments growing faster than GDP, particularly in public safety and utilities, which together represent 35-40% of the business [6][7] - Public safety budgets are experiencing mid-single digit growth, indicating strong demand [6] - The utility sector is seeing a significant need for investment due to 30 years of underinvestment in U.S. infrastructure [6] Market Dynamics - The U.S. market for utilities is project-oriented, with Aviat being a top competitor [9] - Demand drivers include grid security, productivity improvements, and wildfire detection, particularly in the Western U.S. [9] - There is currently no new demand from AI or data centers, but it is anticipated in the future [10] Domestic and International Demand - Domestic demand is improving, with a significant replacement cycle expected in India and increased focus on Huawei replacements in Europe [11] - The company is optimistic about the rural broadband opportunity, especially with BEAD funding expected to ramp up in mid-2026 [12][14] 4RF Product Line - The 4RF product line is focused on utilities and has seen cross-selling opportunities with microwave products [19] - Aviat is leveraging its reputation in public safety to penetrate new markets, including emergency vehicle communications [21] MDU Market - Aviat has moved from proof of concept to actual orders in the MDU market, with the first order expected to support subscriber traffic [22][25] - The MDU market is large, with potential for significant growth as the company begins to execute its strategy [30] Financial Health - Aviat has over $450 million in net operating losses (NOLs), allowing for minimized cash taxes in the foreseeable future [42] - The company has approximately $110 million in unbilled receivables, which is a natural part of its project-based business [44] - There is a buyback authorization of over $6 million remaining, which may be utilized as a potential use of capital [45] Material Weakness in Financial Controls - The company is actively working to improve its material weakness in financial controls, with a goal to demonstrate full remediation by the end of the current fiscal year [47][49] Overall Sentiment - Management expresses optimism about growth initiatives in cellular routers and the MDU market, with positive signs emerging in public safety and utilities [51]
Tyler Technologies (NYSE:TYL) FY Conference Transcript
2025-11-18 22:32
Tyler Technologies (NYSE: TYL) FY Conference Summary Company Overview - **Company**: Tyler Technologies - **Industry**: Public Sector Software Solutions - **Conference Date**: November 18, 2025 Key Points Company Performance and Growth - Tyler Technologies is on track or ahead of its 2030 targets, with higher growth in the transaction business and significantly higher cash flow margins than planned for 2025 [5][7] - The company has achieved over 85% recurring revenues from SaaS, maintenance, and transactions, providing a stable growth base [11] - The transition from on-premise to cloud services is progressing, with expectations that 80% of on-prem customers will migrate to the cloud by 2030 [34][39] Market Dynamics - The public sector market is characterized by slow growth and long sales cycles, but Tyler has good long-term visibility due to the necessity of replacing outdated systems [9][10] - Despite some initial uncertainty in the market due to external factors, demand for Tyler's services remained stable [12][14] Technology and AI Integration - AI was not a focus in 2023, but the company plans to integrate AI into its products and internal processes moving forward [6][7] - The shift towards cloud services is expected to enhance operational efficiency and margins, with a target of achieving a 30% operating margin by 2030 [7][44] Financial Outlook - Tyler anticipates around 20% SaaS revenue growth for the next year, driven by existing bookings and pricing increases [26][30] - The company expects to generate $1 billion in free cash flow by 2030 [7][68] Transaction Revenue Growth - The acquisition of NIC in 2021 has opened up cross-sell opportunities, particularly in the state government market, and has enhanced transaction revenue growth [50][53] - Transaction revenues are projected to grow at a CAGR of 10-13% through 2030, with early successes in integrating payment solutions into existing software products [53] M&A Strategy - Tyler Technologies is open to pursuing M&A opportunities, particularly in the GovTech space, with a focus on strategic fit and cultural alignment [61][63] - The company has a strong track record in acquisitions and plans to be more active in the coming years, especially as it has reduced its debt and has significant cash reserves [61][66] Future Outlook - In three years, Tyler expects to be well along in its cloud transition, with clearer insights into AI's impact on revenues and cost efficiencies, aiming to approach a $4 billion valuation with $1 billion in free cash flow [67][68] Additional Insights - The company is focusing on improving operational efficiencies through technology, addressing staffing shortages in government sectors, and enhancing customer experiences with cloud solutions [15][17][39] - Tyler's hybrid model of payment processing allows for flexibility and has driven higher-than-expected transaction growth [55][59]
Cinemark (NYSE:CNK) FY Conference Transcript
2025-11-18 22:32
Summary of Cinemark's Conference Call Industry Overview - **Consumer Enthusiasm**: Consumer enthusiasm for movie-going remains strong, with a robust and diverse film slate expected for the holiday quarter and into 2026, indicating potential industry growth [3][5][6] - **Film Release Patterns**: Studios are increasing theatrical output, with Paramount planning to double its annual wide release schedule from 8 to 15 films next year, and Amazon also aiming for around 15 films per year [4][5] Company Performance - **Average Ticket Price (ATP)**: Cinemark has achieved ATP growth of 4-5% over the past few years, with expectations for moderate growth in ATP for Q4 2023 and full year 2025, driven by strategic pricing and premium formats [8][9][10] - **Concessions Growth**: Food and beverage per caps have grown at 6-7% over the past few years, with moderate growth expected moving forward, supported by initiatives to enhance offerings and optimize pricing [17][18][19] Strategic Initiatives - **Premium Large Format (PLF) Screens**: Cinemark is investing in PLF screens, including XD and ScreenX, with plans to add 80 D-Box auditoriums and 20 ScreenX locations in Latin America, indicating a focus on enhancing guest experience [12][16] - **Non-Traditional Content**: Non-traditional programming has become a significant revenue driver, representing 16% of box office in the last quarter, with a focus on genres like anime and faith-based films [34][35] Financial Outlook - **Cost Management**: The company is facing inflationary pressures on wages and concession costs but is implementing strategies to mitigate these through sourcing and operational efficiencies [21][25] - **Margin Structure**: Cinemark is optimistic about long-term margin potential, with expectations for box office recovery and strategic initiatives to drive margins higher [26][27] Capital Allocation - **Shareholder Returns**: The company has announced a $300 million share buyback and raised dividends by 12-13%, with a balanced approach to returning capital to shareholders while maintaining a strong balance sheet [38][39] - **Growth CapEx**: Capital expenditures are expected to increase next year, focusing on premium amenities and new builds [41] M&A Strategy - **M&A Appetite**: Cinemark is open to M&A opportunities, targeting high-quality assets with minimal deferred maintenance, and looking for accretive opportunities that enhance market penetration [43][45] Theatrical Windows and Release Strategies - **Theatrical Windows**: The company supports a flexible theatrical window strategy, with most major films having a 45-day window, while advocating for a consistent release schedule throughout the year to maximize box office potential [49][56] Marketing Initiatives - **Brand Campaign**: Cinemark has launched a comprehensive brand campaign aimed at enhancing customer loyalty and showcasing the unique experience of watching movies at Cinemark [57][59]
Korn Ferry (NYSE:KFY) FY Conference Transcript
2025-11-18 22:32
Korn Ferry (NYSE: KFY) FY Conference Summary Company Overview - Korn Ferry has transformed from a $700 million business in 2012, primarily focused on executive search, to a nearly $3 billion organization today, offering a wide range of services related to employee engagement and talent management [3][4][5] Core Capabilities - The company has developed capabilities in organizational strategy, talent acquisition, leadership development, and total rewards consulting, making it unique in the industry [4][5] - Korn Ferry is the largest assessment house globally, utilizing psychometric assessments developed by a team of 25 I/O psychologists [4][5] Talent Suite Launch - Korn Ferry recently launched its Talent Suite, a single technology platform designed to integrate data, intellectual property, and behavioral science to enhance service delivery [6][30] - The Talent Suite aims to improve efficiency and effectiveness in utilizing the company's extensive data assets, which include assessments of 110 million people and 25 million paid data points [6][30] Go-to-Market Strategy - The primary go-to-market strategy focuses on marquee and diamond accounts, which represent the top 350 clients and account for approximately 40% of total fee revenue [13][14] - The company aims to increase cross-selling opportunities, with 25-26% of fee revenues currently generated from referrals between different service areas [14] Impact of AI - Korn Ferry recognizes the significant impact of AI on the talent marketplace and is actively integrating AI into its services to enhance client offerings [15][16] - The company is helping clients redesign their organizations to leverage AI effectively, focusing on talent readiness and development [17][22] Financial Performance - Korn Ferry has achieved an adjusted EBITDA margin of around 17%, with a revenue run rate between $2.8 billion and $2.9 billion, maintaining the same workforce of 9,000 employees [61][62] - The company has reduced its real estate footprint by 35% and cut business development costs significantly, contributing to improved profitability [62][63] Digital Business Growth - The digital business has grown to approximately $360 million-$370 million, with subscription and license revenue making up about 40% of that total [41][42] - Korn Ferry aims to increase the subscription and license portion of its digital business to 60-65% through the Talent Suite [42] Capital Allocation and M&A Strategy - Korn Ferry adopts a disciplined approach to M&A, focusing on strategic alignment with human capital and ensuring financial viability [66][67] - The company prioritizes reinvesting in its business, including technology and talent development, while also returning capital to shareholders through dividends and buybacks [68][69] Future Outlook - The company is optimistic about the future, particularly with the rollout of the Talent Suite and the potential for further integration of AI into its services [70][72] - Korn Ferry aims to break down internal silos and position itself as a comprehensive talent partner for clients, enhancing its value proposition [72][73]
Figure Technology Solutions (NasdaqGS:FIGR) Update / Briefing Transcript
2025-11-18 22:17
Summary of Figure Technology Solutions Conference Call Company Overview - **Company**: Figure Technology Solutions (NasdaqGS:FIGR) - **Event Date**: November 18, 2025 - **Key Speakers**: Mike Cagney (Executive Chairman), Michael Tannenbaum (CEO), Macrina Gill (CFO), Claire Hovey (COO) Key Industry and Company Developments - **Launch of Blockchain-Native Public Equity Security**: Figure announced the first-ever blockchain-native public equity security, enhancing how public securities can be issued, traded, and financed [4][10] - **Advantages of Blockchain-Native Equity**: - Faster bilateral settlement - 24/7 trading capabilities - Cross-collateralization of securities - Transparent lending and borrowing of stock [4][6][8] - **Non-Dilutive Offering**: The offering will be non-dilutive, involving existing shareholders selling their shares while Figure mints new blockchain stock, keeping the total share count unchanged [5][7] Market Infrastructure and Trading Model - **Decentralized Trading Model**: The blockchain-native equity will trade on an alternative trading system (ATS) without reliance on traditional intermediaries like DTCC or prime brokers, allowing for direct trades between self-custody wallets [6][15] - **Cost Savings and User Experience**: The new model is expected to deliver material cost savings, better stock loan economics, and an improved user experience [6][9] - **Integration with Democratized Prime**: The blockchain-native equity will serve as a foundational element for the Democratized Prime DeFi platform, enhancing liquidity and market efficiency [10][12] Regulatory and Compliance Aspects - **SEC Registration**: The blockchain-native equity will be fully registered with the SEC, ensuring compliance with investor protections and governance frameworks [7][8] - **KYC and AML Compliance**: The same KYC requirements will apply as with traditional brokerages, ensuring regulatory compliance [30][34] Market Dynamics and Future Outlook - **Liquidity Mechanism**: A mechanism will allow swapping between blockchain and NASDAQ securities, expected to enhance liquidity across both platforms [20][21] - **Potential for Premium Trading**: The blockchain-native equity may trade at a premium due to its enhanced utility and cross-collateralization capabilities [21][50] - **Expansion into Other Asset Classes**: Figure aims to extend its blockchain model into other asset classes, including commodities and currencies, beyond just equity [16][41] Competitive Landscape - **Disruption of Traditional Markets**: Figure's approach is seen as a direct competitive challenge to traditional equity markets, potentially leading to a shift away from reliance on intermediaries [15][24][48] - **Interest from Other Market Participants**: There is significant interest from asset managers and broker-dealers in adopting this blockchain-based approach, indicating a shift in market dynamics [22][24] Conclusion - **Ambitious Undertaking**: Figure is positioning itself at the forefront of transforming capital markets through blockchain technology, aiming to restore economics to asset holders and disrupt traditional intermediation [78]
Triumph Financial (NasdaqGS:TFIN) FY Conference Transcript
2025-11-18 22:02
Triumph Financial (TFIN) FY Conference Summary Company Overview - Triumph Financial is a financial and technology company based in Dallas, Texas, focused on modernizing freight transactions through payments, factoring, intelligence, and banking [1][3] - The company operates under brands including Triumph, TBK Bank, and LoadPay [1] Core Business Model - Triumph Financial is characterized as a community bank that audits and pays more truckers than any other entity globally, emphasizing its role in the trucking market [3][6] - The company processes approximately $50 billion in payments annually for major freight brokers, including C.H. Robinson and RXO [11] Market Position and Strategy - Triumph Financial claims to touch 70% of all freight transactions, paying half and auditing about 65% of invoices [6] - The company aims to create defensible earnings through a network that integrates auditing, payment, and intelligence into the workflow of freight transactions [10] - The focus is on reducing friction in payment processes, which is critical given the average invoice size of around $1,500 [6] Industry Challenges - The trucking industry is currently experiencing a goods recession, with falling tonnages and a significant number of improperly licensed drivers contributing to market instability [16][20] - Regulatory enforcement of existing laws is seen as necessary to ensure fair competition and reduce shadow capacity in the market [24] Financial Performance and Growth Targets - Triumph Financial aims for 20% top-line growth, with specific targets for its three segments: intelligence, payments, and factoring [32][34] - The intelligence segment is expected to grow significantly, while payments have shown a growth rate of 25%-30% in recent quarters [34] - The factoring business, which generated $155 million in revenue, is expected to grow at low double digits [34] Recent Developments - The company has undergone a reorganization to focus on a customer-centric approach, aiming to enhance efficiency and reduce expenses [28][30] - LoadPay, a new offering, is positioned as a comprehensive financial companion for truckers, integrating various financial services [43][44] Capital Management - Triumph Financial does not intend to grow its balance sheet but aims to increase revenue and profitability while maintaining capital ratios [54][55] - The company is cautious about M&A activities, focusing instead on enhancing existing products and services [55] Risk Management - The primary risks in factoring include fraud risk from truckers and credit risk from account debtors, with a strong emphasis on verification processes to mitigate these risks [56][57] - The average charge-offs in the factoring business have been about 25 basis points, indicating strong credit quality management [57] Conclusion - Triumph Financial is positioned as a key player in the freight payment and banking sector, leveraging technology to streamline processes and enhance customer experience while navigating industry challenges and aiming for sustainable growth [10][31]