Core Insights - The article emphasizes that effective after-sales service relies heavily on human interaction, especially in technical fields where customer inquiries are often complex and situation-specific [1] - Traditional chatbots struggle to meet customer needs in after-sales scenarios due to their reliance on keyword searches, leading to inefficient and frustrating customer experiences [1] Group 1: Challenges in After-Sales Service - Companies face increasing service costs and pressure as business grows, often relying on human customer service representatives to handle inquiries [2] - A leading motorcycle brand experienced bottlenecks in its service system due to reliance on human agents, leading to three main issues: response efficiency, rising labor costs, and inconsistent service quality [3][4] - The company aimed to alleviate these issues by introducing an AI solution, with a conservative target of a 30% call interception rate [4] Group 2: Implementation of ZENAVA - The introduction of ZENAVA resulted in an average effective conversation interception rate of 65% and an overall call interception rate of 50%, significantly reducing the burden on human agents and lowering after-sales costs [6] - The implementation process prioritized specific scenarios, starting with the company's app, which centralized frequent inquiries and allowed for quick validation of the AI's effectiveness [7] - Clear boundaries were established for the AI's service capabilities, ensuring that complex technical issues were directed to human agents while standard inquiries were handled by the AI [8] Group 3: Collaboration and Knowledge Management - The client company provided in-depth knowledge of its after-sales processes, which helped define the AI's service scope and response logic [10] - The technology provider, Tianrun Rongtong, was responsible for transforming the company's knowledge into usable AI capabilities, ensuring a structured knowledge base for the AI to draw from [11][12] - The successful deployment of ZENAVA in a high-stakes environment demonstrated the necessity of integrating AI into after-sales services to overcome the limitations of human-only support [13][14]

智通财经APP讯，天润云(02167)发布公告，于2025年12月23日，该公司斥资4.33万港元回购8800股。 ...

格隆汇12月23日丨天润云(02167.HK)发布公告，2025年12月23日以4.33万港元回购8800股，回购价格每 股4.88-4.94港元。 ...

FF305 翌日披露報表 (股份發行人 ── 已發行股份或庫存股份變動、股份購回及/或在場内出售庫存股份) 表格類別： 股票 狀態： 新提交 第 1 頁 共 6 頁 v 1.3.0 FF305 確認 不適用 第一章節註釋： 公司名稱： 天润云股份有限公司（於開曼群島註冊成立的有限公司） 呈交日期： 2025年12月23日 如上市發行人的已發行股份或庫存股份出現變動而須根據《香港聯合交易所有限公司（「香港聯交所」）證券上市規則》(「《主板上市規則》」)第13.25A條 / 《香港聯合交易所有限公司GEM證券 上市規則》(「《GEM上市規則》」)第17.27A條作出披露，必須填妥第一章節 。 | 第一章節 | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | | 1. 股份分類 | 普通股 | 股份類別 | 不適用 | | 於香港聯交所上市 | 是 | | | 證券代號 (如上市) | 02167 | 說明 | | | | | | | A. 已發行股份或庫存股份變動 | | | | | | | | | | | 已發行股份（不包括庫存股份 ...

Group 1 - The article reports on share buybacks conducted by various companies on December 18, 2025, with Tencent Holdings leading in both the number of shares repurchased and the total amount spent [1] - Tencent Holdings repurchased 1.055 million shares for a total of 636 million yuan, representing 1.030% of its total share capital for the year [2] - Other notable companies involved in the buyback include Xiaomi Group, which repurchased 3.75 million shares for 151 million yuan, and China National Petroleum Corporation, which repurchased 254,000 shares for 116.38 million yuan [3] Group 2 - The total number of shares repurchased by companies varied significantly, with China National Petroleum Corporation having a cumulative buyback of 230 million shares, which is 0.190% of its total share capital [3] - Companies like IGG and VITASOY also participated, with IGG repurchasing 182,000 shares for 68.49 million yuan and VITASOY repurchasing 122,000 shares for 77.94 million yuan [3] - The buyback activity reflects a strategic move by these companies to enhance shareholder value and manage their capital structure effectively [1][2]

Core Viewpoint - Tianrun Cloud (02167) announced a share buyback plan, indicating confidence in its stock value and future prospects [1] Group 1 - The company will repurchase 5,000 shares at a total cost of HKD 24.6 million [1] - The buyback price per share ranges from HKD 4.87 to HKD 4.98 [1]

天润云(02167)发布公告，该公司于2025年12月18日斥资2.46万港元回购5000股股份，每股回购价格为 4.87-4.98港元。 ...

格隆汇12月18日丨天润云(02167.HK)发布公告，2025年12月18日以2.46万港元回购5000股，每股回购价 4.87-4.98港元。 ...

如上市發行人的已發行股份或庫存股份出現變動而須根據《香港聯合交易所有限公司（「香港聯交所」）證券上市規則》(「《主板上市規則》」)第13.25A條 / 《香港聯合交易所有限公司GEM證券 上市規則》(「《GEM上市規則》」)第17.27A條作出披露，必須填妥第一章節 。 | 第一章節 | | | | | | | | --- | --- | --- | --- | --- | --- | --- | | 1. 股份分類 | 普通股 | 股份類別 | 不適用 | 於香港聯交所上市 | 是 | | | 證券代號 (如上市) | 02167 | 說明 | | | | | | A. 已發行股份或庫存股份變動 | | | | | | | | | | 已發行股份（不包括庫存股份）變動 | | 庫存股份變動 | | | | | 事件 | 已發行股份（不包括庫存股份）數 目 | 佔有關事件前的現有已發 行股份（不包括庫存股 份）數目百分比 (註3) | 庫存股份數目 | 每股發行/出售價 (註4) | 已發行股份總數 | | 於下列日期開始時的結存(註1) | 2025年12月17日 | 173,568,400 | | 432 ...

智通财经APP讯，天润云(02167)公布，2025年12月17日耗资约2.42万港元回购5000股股份。 ...