Core Points - Air China reported a mechanical failure on flight CA856 from London to Beijing, which led to an emergency landing in Russia [1] - The flight, which took off on August 25 at 22:43 local time, was scheduled to arrive in Beijing on August 26 at 15:25 [1] - Passengers were provided with accommodations and food during the delay, and a replacement flight was arranged to bring them back to Beijing [1] Summary by Sections Flight Incident - Flight CA856 experienced a mechanical failure and made an emergency landing at Khanty-Mansiysk Airport in Russia on August 26 at 11:18 Beijing time [1] - The flight was diverted after taking off from London and was scheduled to arrive in Beijing later that day [1] Passenger Experience - Passengers reported receiving foldable beds and food, including Russian pastries, while waiting at the airport for over ten hours [1] - As of the evening of August 26, passengers were informed that they had boarded a replacement flight and were awaiting takeoff back to Beijing [1] Company Response - Air China arranged for a replacement aircraft to ensure passengers could continue their journey [1] - There was no immediate information provided regarding compensation for the affected passengers [1]

Core Viewpoint - China International Airlines reported a mechanical failure on flight CA856 from London to Beijing, which safely diverted as per protocol [1] Group 1 - The incident occurred on August 26, with the flight experiencing issues during its journey [1] - The airline took immediate action by dispatching a replacement aircraft to ensure passenger service continuity [1] - The replacement flight successfully arrived at Beijing Capital International Airport at 4:40 AM on August 27 [1]

源：中国国际航空微博 图片来 中新网8月27日电 据中国国际航空微博消息，北京时间8月26日，从伦敦前往北京的CA856航班在飞行 过程中出现机械故障，机组按程序处置安全备降。为做好旅客服务保障，国航于当日调机前往备降机场 执行后续航班任务，该调机航班已于8月27日4时40分顺利抵达北京首都国际机场。 ...

来源 |@中国国际航空 红星新闻 【此前报道】 8月27日，@中国国际航空 发布通报： | 延误 | 预计延误10小时41分 | | | --- | --- | --- | | 延误原因 国航原因 | | 航延证明 | | NJC | | 北京首都机场 3 | | 预计起飞 | | 预计到达 | | 当地 19:50 26日 | | 当地 03:40 27日 | | 计划 08-26 09:10 | | 计划 08-26 17:00 | | 关注 | | 予向记 上一篇元刊平 | 北京时间8月26日，从伦敦前往北京的CA856航班在飞行过程中出现机械故障，机组按程序处置安全备降。为做好旅客服务保障，国航于当日调机前往备 降机场执行后续航班任务，该调机航班已于8月27日4时40分顺利抵达北京首都国际机场。 飞常准信息显示，该航班执飞飞机为波音777-39L，有311个座位。 8月26日上午，中国国际航空一架伦敦飞北京的航班在俄罗斯下瓦尔托夫斯克机场备降。 飞常准信息显示，该航班于伦敦当地时间8月25日22：43起飞，原定于北京时间26日15：25抵达首都国际机场。但在当地时间8：17，备降俄罗斯下瓦尔托 夫斯克 ...

Group 1 - The flight CA856 from London to Beijing experienced a mechanical failure during the flight, leading to a safe emergency landing as per protocol [1] - To ensure passenger service and support, the airline dispatched a replacement aircraft to the emergency landing airport to continue subsequent flight operations [1] - The replacement flight successfully arrived at Beijing Capital International Airport at 4:40 AM on August 27 [1]

Group 1 - The flight CA856 from London to Beijing experienced a mechanical failure during the flight, leading to a safe emergency landing as per protocol [1] - To ensure passenger service and support, Air China dispatched another aircraft to the emergency landing airport to carry out subsequent flight tasks [1] - The replacement flight successfully arrived at Beijing Capital International Airport at 4:40 AM on August 27 [1]

Core Viewpoint - The incident involving Air China's CA856 flight from London to Beijing, which had to make an emergency landing in Russia due to mechanical failure, highlights operational challenges and customer service responses in the airline industry [1] Group 1: Incident Details - The CA856 flight took off from London at 22:43 local time on August 25 and was scheduled to arrive in Beijing at 15:25 on August 26 [1] - The flight made an emergency landing at 08:17 local time on August 26 at the airport in Russia due to mechanical issues [1] - Passengers reported being stranded at the Russian airport for over ten hours, with the airline providing basic amenities such as foldable beds and food [1] Group 2: Customer Service Response - Air China customer service confirmed the mechanical failure as the reason for the emergency landing and stated that further flight updates were not available at that time [1] - Passengers were informed that another aircraft was arranged to take them back to China, but no compensation details were provided by Air China regarding the incident [1] - By 23:40 on the same day, multiple passengers reported that they had boarded the replacement flight and were awaiting departure [1]

Core Viewpoint - The article highlights the challenges faced by flight attendants in the Chinese aviation industry, particularly in dealing with entitled high-tier passengers, and emphasizes the need for a balance between customer service and employee dignity [5][46]. Group 1: Incident Overview - A recent incident involving a passenger demanding a flight attendant to serve food has gone viral, showcasing the pressure on cabin crew to comply with unreasonable requests [5][10]. - The passenger, identified as a frequent flyer with a platinum card, has a history of similar disruptive behavior on flights [12][22]. - The flight attendant maintained a smile throughout the incident, reflecting the emotional toll and exhaustion faced by service staff [11][24]. Group 2: Industry Dynamics - The article discusses the concept of "three harms" in the aviation industry, referring to high-tier passengers who exploit their status to harass crew members [14][21]. - The financial struggles of major airlines are highlighted, with projected losses for the first half of 2025 ranging from 1.6 billion to 2.4 billion yuan, indicating a challenging operating environment [25][26]. - Airlines prioritize revenue from high-tier passengers, leading to a situation where cabin crew are seen as service costs rather than valued employees [25][28]. Group 3: Employee Treatment and Safety Concerns - The article points out that flight attendants often cannot retaliate against entitled passengers due to fear of repercussions and lack of support from their employers [24][34]. - The safety of all passengers is at risk when airlines prioritize the demands of high-tier customers over established protocols [44][46]. - The article contrasts the treatment of airline staff in China with that in Western countries, where employee dignity and safety are better protected [47][48]. Group 4: Broader Implications - The incident reflects a larger issue within the Chinese aviation industry, where the "customer is always right" mentality undermines the respect and rights of service employees [41][46]. - The article warns that continued neglect of employee dignity could lead to a talent drain, as young professionals may seek better working conditions abroad [48].

每经编辑｜段炼 据新京报报道，8月26日，中国国际航空一架伦敦飞北京的航班在俄罗斯下瓦尔托夫斯克机场紧急降落。 这架波音777客机载有311名乘客，客机机组人员在飞行途中发现其中一台发动机出现故障，出于安全考虑，决定立即申请备降。由于当地天气理想且机场 跑道足够长，因此降落过程非常顺利。 来源：飞常准 由于当地无法修理该大型客机，国航方面迅速做出反应，已决定派遣一架备用飞机及携带零件的技术人员前往下瓦尔托夫斯克，接载乘客继续行程。该备 用飞机预计将于周二晚些时候抵达，以确保所有乘客和机组人员能尽快安全抵达北京。机场方面表示乘客将被送往候机区等待。 据今日俄罗斯RT消息，下瓦尔托夫斯克机场方面表示："目前暂时不便透露更多信息，一切运行正常，一切安好。" 编辑|段炼 盖源源 校对|何小桃 每日经济新闻综合自新京报我们视频、上观新闻、四川日报、飞常准、公开资料等 飞常准资料显示，涉事客机型号为波音777-39L（宽体机），拥有311个座位，机龄12.9年。 ...

Group 1 - Four Chinese airlines, including Air China, China Eastern Airlines, China Southern Airlines, and Shandong Airlines, have applied for takeoff and landing slots at Delhi Airport, marking the imminent restoration of direct flights between China and India [1][3] - The airlines plan to resume routes from Beijing, Shanghai, Guangzhou, and Kunming to New Delhi, with China Eastern also planning to restart the Kunming to Kolkata route [1][3] - Prior to the pandemic, the agreement allowed each side to operate 42 flights weekly, with Chinese airlines fully utilizing their quota while Indian airlines operated only 19 flights per week [3] Group 2 - The restoration of direct flights follows diplomatic discussions earlier this year, where both countries agreed on six points, including the resumption of direct flights [4][5] - The Indian government has requested its airlines to prepare for the resumption of flights to China, indicating a proactive approach to re-establishing air connectivity [3][5] - The Indian airline Indigo is also preparing to resume routes to Chengdu and Guangzhou, complementing the capacity of Chinese airlines and aiming to meet the growing travel demand between the two countries [1][3]