Core Insights - EngageLab has partnered with J&T CARGO to enhance logistics operations in Indonesia through the deployment of its AppPush solution, resulting in improved efficiency and customer satisfaction [1][10] Company Overview - J&T CARGO is a leading freight service brand under J&T Group, providing reliable logistics solutions to millions of merchants and consumers in Indonesia through a robust delivery network and advanced digital management capabilities [2] - The company has developed four core applications to support its logistics operations, which are essential for timely and reliable push notifications [2][7] Business Challenges - Rapid business expansion led to the need for multiple mobile applications, increasing the complexity of push notification demands for couriers and operations staff [4] - The reliance on Firebase Cloud Messaging (FCM) posed limitations in handling large-scale concurrency and providing localized services [5] Solution Implementation - J&T CARGO selected EngageLab AppPush for its multi-channel integration, which significantly enhances message delivery rates across various devices and network conditions [6][8] - The platform can process over 12 billion messages per day and supports millions of concurrent pushes per second, addressing the need for large-scale task distribution during peak logistics periods [8] Messaging Strategies and Insights - EngageLab AppPush offers flexible messaging strategies, including scheduled, segmented, and personalized notifications, allowing J&T CARGO to tailor communications based on operational needs [9] - The platform provides real-time delivery monitoring and analytics, enabling continuous optimization of messaging approaches [9] Results Achieved - Since implementing EngageLab AppPush, J&T CARGO has experienced over a 40% increase in message delivery rates, leading to faster responses from couriers and improved operational efficiency [10][12] - Push latency has been reduced significantly, with critical notifications reaching staff within 1–3 seconds, enhancing overall service quality [12]

Group 1: Industry Insights - Chrome extensions are becoming a vital tool for developers and brands, acting as "smart switches" for various online activities, enhancing user engagement without leaving the current page [2][3] - The global browser market is dominated by Google Chrome, which has over 3 billion users and more than 140,000 extensions, with top-performing extensions attracting over 10 million users [3] - Businesses are increasingly adopting a "website + extension" strategy, making extensions a critical second touchpoint for user engagement [3] Group 2: EngageLab's Innovation - EngageLab has introduced advanced WebPush support for Chrome Extensions, allowing seamless notifications that empower brands and developers to reach users instantly and reliably [5][10] - The new WebPush solution eliminates the need for extra permissions, leading to higher subscription rates and system-level notifications that remain visible even when Chrome is closed [8][10] - EngageLab's solution enables precision targeting using user aliases and tags, allowing for highly segmented and relevant messaging [8] Group 3: Real-World Applications - EngageLab's Chrome Extension WebPush is transforming user engagement across various industries, including productivity tools, security, financial news, e-commerce, and team collaboration [6][7] - Use cases include to-do reminders, unusual login alerts, stock price changes, price drop notifications, and task assignments, all aimed at enhancing user experience and driving engagement [6][7] Group 4: User Feedback and Advantages - Developers and business teams report improved click-through rates, better delivery of notifications, and faster integration processes with EngageLab's solution [9] - Users appreciate the lightweight SDK and flexible targeting options, which contribute to smoother recall and conversion paths [9]

Core Insights - EngageLab participated in The MarTech Summit Hong Kong, a significant event for marketing technology professionals, focusing on trends and innovations in the MarTech industry [1][2] Company Overview - EngageLab is a global leader in customer engagement and marketing technology, providing AI-powered omnichannel solutions that facilitate seamless customer interactions across various channels [8] - The company supports businesses in over 220 countries and regions, delivering more than 1 million messages every second [8] Event Highlights - The summit featured senior marketing executives from renowned brands such as JPMorgan, Yahoo, Nike, and DBS, as well as local enterprises like Cathay Pacific and Hong Kong Disneyland, allowing EngageLab to engage with industry leaders [2] - EngageLab showcased its advanced solutions, including marketing automation and omnichannel communication tools (AppPush, WebPush, Email, SMS, WhatsApp, and OTP), aimed at enhancing customer engagement and driving digital transformation [5][8] Discussions and Opportunities - A senior executive from a leading international airline discussed the challenges and opportunities of implementing an omnichannel engagement strategy with EngageLab, focusing on integrating various communication channels for personalized customer interactions [4] - The airline expressed interest in EngageLab's capabilities in high-concurrency messaging and compliance with data privacy standards for global operations [4] Company Mission - EngageLab aims to empower businesses with scalable and intelligent engagement tools to unlock new opportunities in the digital era, emphasizing innovation and customer-centric growth [6]

Core Insights - EngageLab has partnered with a prominent Chinese tea beverage brand to support its global expansion through enhanced AppPush notification capabilities [1][2] - The tea brand has successfully established thousands of stores in over 100 countries, positioning itself as a leading player in the fresh-made tea beverage sector [1][2] Group 1: Partnership and Expansion - EngageLab's AppPush solution has significantly improved the tea brand's overseas notification services, addressing challenges such as unstable channel quality and unreliable message delivery [2] - The brand's global expansion strategy includes presenting Eastern tea culture through a modern lens, leveraging premium original leaf tea [1][2] Group 2: Improvements Achieved - Message delivery rates improved by approximately 40% due to EngageLab's integration of international mainstream system channels and major smartphone manufacturer push channels [2] - EngageLab's dynamic AppKey switching function allows the brand to implement independent push strategies and marketing campaigns tailored to different markets, reducing development costs [2] - EngageLab has established distributed data centers in strategic locations worldwide to ensure compliance with local privacy regulations, enhancing data handling for the brand [2] Group 3: EngageLab Overview - EngageLab is a leading AI-powered omnichannel customer engagement solution provider, delivering over 1 million messages every second across various channels [3] - The company supports businesses in over 220 countries and regions, focusing on innovation and performance to enhance customer interactions [3]

Core Insights - EngageLab has launched a next-generation, end-to-end email solution aimed at enhancing email marketing effectiveness and user experience [1][6] - The solution incorporates AI-driven content creation, inbox preview, and spam detection to improve brand engagement and trust [2][5] Group 1: Product Features - The integrated AI content engine allows marketing teams to generate high-conversion email copy tailored to campaign themes and user profiles [9] - EngageLab's Inbox Preview feature supports over 100 major email clients, ensuring consistent email display across devices and platforms, which helps eliminate costly errors [3][4] - The intelligent spam detection engine scans email content for risky keywords, providing real-time optimization suggestions to avoid spam filters and enhance deliverability [5] Group 2: Case Study and Impact - A Southeast Asian e-commerce platform utilized EngageLab's Inbox Preview, resulting in an 80% reduction in email-related complaints and a 22% increase in coupon redemption rates during a major sales event [4] - The comprehensive solution is available for a free trial, allowing brands to experience its benefits risk-free [6] Group 3: Company Overview - EngageLab is a leading AI-powered omnichannel customer engagement solution provider, supporting businesses in over 220 countries and regions [8] - The company focuses on innovation and performance, delivering over 1 million messages every second across various channels [8][11]

Core Insights - EngageLab has launched two new features, Smart Push and Push Plan, aimed at enhancing user engagement and marketing efficiency for global e-commerce businesses, with early adopters reporting over 30% increases in click-through rates [1][2][9] Feature Summaries Smart Push - Smart Push predicts the optimal time for delivering push notifications based on users' activity patterns, ensuring messages arrive at their personal "golden moment" [3][9] - This feature is available for a limited-time free trial via the EngageLab dashboard [5] Push Plan - Push Plan provides a centralized command center for managing complex promotional campaigns, allowing for multi-wave, multi-segment, and multi-content strategies [7][10] - It offers holistic performance insights, tracking key metrics like delivery rate, click rate, and conversions across the entire campaign lifecycle [10] Advantages of New Features - Higher click-through rates and increased conversion efficiency are reported due to delivering messages when users are most active [9] - Enhanced user experience by avoiding interruptions and fostering positive brand perception [9] - Flexibility in operations with full support via API and Web Portal for easy task management and strategy optimization [10] Company Overview - EngageLab is a leading AI-powered omnichannel customer engagement solution provider, supporting businesses in over 220 countries and regions, delivering more than 1 million messages every second [12]

Core Insights - Aurora Mobile's subsidiary SendCloud has successfully supported DHgate during a significant increase in U.S. users, helping it achieve the 2 position on the U.S. App Store Free iPhone Apps Ranking, only behind ChatGPT [1][4] Company Overview - Aurora Mobile, founded in 2011, is a leading provider of customer engagement and marketing technology services in China, focusing on stable and efficient messaging services [7] - DHgate, established in 2004, is a prominent Chinese cross-border B2B marketplace that connects global buyers with Chinese manufacturers for small-batch wholesale [2] Industry Trends - The surge in DHgate's popularity in the U.S. emphasizes the importance of direct connections between Chinese factories and international consumers, facilitating easier access to goods [3] - The growth of Chinese cross-border e-commerce highlights the necessity for seamless, AI-powered customer engagement solutions to succeed in dynamic international markets [5] Technological Capabilities - SendCloud's robust API integration allowed DHgate to manage increased user load effectively, maintaining stable customer communication and fostering customer loyalty [4] - EngageLab, leveraging SendCloud's infrastructure, provides advanced customer engagement solutions tailored for global e-commerce challenges, supporting businesses in over 220 countries and regions [6][8] Performance Metrics - Aurora Mobile boasts over 90% email deliverability, a 99% inbox placement rate, and a 40% email open rate, significantly outperforming industry benchmarks [7]

Company Overview - Aurora Mobile's subsidiary, SendCloud, facilitated customer communication for DHgate during a significant user surge in the U.S. market, leading to DHgate ranking 2 on the U.S. App Store Free iPhone Apps, only behind ChatGPT [1] - DHgate, established in 2004, is a prominent Chinese cross-border B2B marketplace that connects global buyers, mainly SMBs and retailers, directly with Chinese manufacturers for small-batch wholesale [2] - The recent surge in U.S. users emphasizes DHgate's role in connecting Chinese factories and suppliers with international consumers, providing easier access to goods directly from the source [2] Performance and Achievements - SendCloud played a vital role in managing the increased user load for DHgate, ensuring stable customer communication and enabling the nurturing of customer relationships, loyalty, and sustainable growth [3] - EngageLab's omnichannel solutions, built on SendCloud's email infrastructure, enhance customer engagement for businesses facing global e-commerce challenges [4] Industry Insights - The rise of Chinese cross-border e-commerce highlights the necessity for seamless, AI-powered customer engagement to succeed in dynamic international markets [4] - EngageLab offers a comprehensive suite of omnichannel customer engagement solutions, supporting businesses in over 220 countries and regions, delivering over 1 million messages per second [5] Technical Capabilities - EngageLab maintains over 90% email deliverability and a 99% inbox placement rate, significantly exceeding industry standards [7] - The company utilizes AI-driven marketing automation for personalized campaigns, catering to various client segments, and operates with a global infrastructure that includes 5 nodes for low-latency communication [8]

Core Insights - EngageLab participated in GITEX Asia 2025, showcasing its AI-powered omnichannel customer engagement solutions, emphasizing the importance of personalized experiences for global growth [1][8] - The event gathered over 700 global enterprises and startups, highlighting the significance of addressing challenges in customer communication and operational efficiency [2] EngageLab's Distinctive Edge - EngageLab's strengths in global messaging infrastructure and local support were highlighted during discussions with a leading Indian application development company, showcasing its superior deliverability and multi-channel reliability [3][4] - The strategic alignment with the Indian company indicates potential for impactful collaboration in enhancing client communication strategies [5] Competitive Advantages - EngageLab's global infrastructure includes strategically distributed data nodes, ensuring high delivery rates (40% higher for push notifications and 99.97% for emails) and compliance with regulations like GDPR [6] - The company offers superior message deliverability and dedicated technical support compared to competitors [7] Future of Customer Engagement - The future of customer engagement is focused on personalization, automation, and seamless omnichannel communication, with EngageLab leading this transformation [8] Company Overview - EngageLab is a leading provider of AI-powered omnichannel customer engagement solutions, focusing on optimizing communication and enhancing engagement efficiency for businesses worldwide [9]

Core Insights - EngageLab showcased its AI-powered omnichannel customer engagement solutions at The MarTech Summit Asia 2025, emphasizing the importance of innovative technologies for enhancing customer engagement and driving sustainable business growth [1][5] Group 1: EngageLab's Solutions - EngageLab's platform enables businesses to deliver personalized experiences across multiple touchpoints, fostering stronger relationships and higher retention rates [2] - The company demonstrated its Omnichannel Customer Engagement Platform, integrating various communication channels such as AppPush, WebPush, Email, OTP, SMS, and WhatsApp, significantly enhancing customer engagement and loyalty for a leading e-commerce platform [3] - EngageLab's AI-driven segmentation and analytics tools unify fragmented customer data, allowing for highly targeted engagement strategies, as showcased to a regional financial services provider [3] Group 2: Performance Metrics - EngageLab's email solutions achieved a 99.97% email delivery rate, significantly boosting engagement and campaign success for a global consumer electronics brand [4] - The company's solutions have driven a 30% increase in conversions for e-commerce platforms and a 40% boost in repurchase rates [8] Group 3: Industry Trends - The summit highlighted the future of customer engagement as being centered around personalization, automation, and omnichannel communication, with EngageLab positioned as a leader in this transformation [5]