Agentic AI
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Serval raises $47M to bring AI agents to IT service management
Yahoo Finance· 2025-10-21 15:48
Core Insights - Serval, an enterprise AI company, has successfully raised $47 million in a Series A funding round led by Redpoint Ventures, with participation from notable firms such as First Round, General Catalyst, and Box Group [2] - The company boasts a prestigious client list that includes major AI players like Perplexity, Mercor, and Together AI, highlighting the importance of having reputable customers in addition to financial backers [2] Company Overview - Serval utilizes agentic AI models to automate IT service management, employing a unique approach that leverages the strengths of agentic AI while mitigating its risks [3] - The company employs two distinct agents: one for coding internal automations and another for responding to user requests, allowing for better oversight and management of permissions [4][5] Technology and Approach - The CEO emphasizes the importance of simplifying the automation process, aiming to make it easier for clients to automate tasks rather than perform them manually [4] - Serval's design prevents potential misuse of AI by ensuring that the help desk agent cannot execute harmful commands, instead guiding users to appropriate tools for their requests [6] Risk Management - The company addresses concerns about rogue AI systems by implementing complex permission structures that require multi-factor authentication for sensitive actions [6][7] - Serval's approach allows for full visibility and control over AI actions, enabling managers to customize permissions and approvals effectively [7]
SOUN vs. CRNC: Which Voice AI Stock Is the Better Buy Right Now?
ZACKS· 2025-10-21 14:01
Core Insights - Voice AI is rapidly evolving, enhancing human-machine interaction across various sectors, particularly automotive, retail, and customer service. SoundHound AI and Cerence Inc. are leading players in this space, each focusing on different market segments [1][2]. SoundHound Overview - SoundHound specializes in enterprise-grade conversational AI, targeting industries such as restaurants, financial services, healthcare, and automotive. The company has made strategic acquisitions to broaden its market reach and enhance its technology [3][5]. - The Agentic AI ecosystem, centered around the Amelia 7 platform and Polaris model, positions SoundHound as a leader in automating customer service and enterprise workflows. The company has 15 large enterprise customers migrating to its platform [4][7]. - SoundHound's restaurant segment is a significant growth driver, with partnerships established with major brands like Red Lobster and Chipotle. The company also serves seven of the top ten global financial institutions, with automated conversation volumes doubling year-over-year [5][6]. - Financially, SoundHound raised its 2025 revenue outlook to $160-$178 million, reflecting strong enterprise contract visibility, although it faces challenges with high valuation and ongoing operating losses [7][8]. Cerence Overview - Cerence focuses on the automotive voice assistant market, leveraging its xUI platform, which integrates voice and contextual reasoning. The company aims to maintain control for automakers wary of larger tech ecosystems [10][12]. - Recent partnerships with Volkswagen, Jaguar Land Rover, and others highlight Cerence's commitment to the automotive sector, while also diversifying its revenue through collaborations with LG Electronics [11][12]. - Cerence's financial position remains strong, with projected free cash flow between $38 million and $42 million for fiscal 2025, and an average price per vehicle rising to $4.91, indicating improved monetization [12][18]. - However, Cerence's revenue for fiscal 2025 is expected to decline to $244-$249 million, reflecting a slower growth trajectory compared to SoundHound [13][14]. Comparative Analysis - SoundHound's market capitalization is approximately $7.6 billion, trading at a forward price-to-sales ratio of 37.99X, indicating high growth expectations. In contrast, Cerence has a market cap of about $512.9 million, with a forward price-to-sales ratio of 1.97X, reflecting a more conservative growth outlook [15][18]. - Both companies are currently rated with a Zacks Rank of 3 (Hold), but SoundHound is viewed as the stronger growth opportunity due to its rapid expansion and diverse industry presence [21][22].
Vendors don’t have answers to the ROI for AI question
Yahoo Finance· 2025-10-21 13:20
Core Insights - AI providers are urging enterprises to rapidly invest in new agentic tools and platforms, but there is uncertainty about how these enterprises will realize returns on their AI investments [1][3] Group 1: Challenges in AI Adoption - Enterprises face multiple obstacles in achieving ROI from agentic AI, including security and governance issues, as well as change management challenges [3] - Less than 20% of IT application leaders believe that vendors can adequately protect against inaccuracies generated by AI, indicating a significant concern in the industry [3] - Companies are struggling to build a business case for AI investments and to allocate necessary funds for experimentation with agentic tools [3][4] Group 2: Vendor Insights - Salesforce's CEO highlighted that no vendor has a complete solution for the challenges posed by the new agentic enterprise, emphasizing the fluidity and complexity of the current technological landscape [2][6] - Salesforce recently introduced Agentforce 360, a unified platform aimed at simplifying the use of various AI tools and services, but it requires significant investment in access, implementation, and employee training [4][5] - The current offerings are not plug-and-play solutions; enterprises must navigate various implementation challenges rather than simply deploying the technology [5]
New ePlus AI Industry Pulse Poll Reveals Strategic Shift: AI Moves from Efficiency to Expansion
Prnewswire· 2025-10-21 12:30
Core Insights - Nearly three-quarters of IT and industry leaders now prioritize revenue growth as the main driver of AI initiatives, surpassing cost savings (54%) and increased customer satisfaction (56%) [1][2] - The survey indicates a significant shift in the perception of AI, evolving from a tool for efficiency to a catalyst for innovation and growth [2] - 81% of respondents express concerns about their current IT infrastructure's ability to support advanced AI applications [2][5] AI Adoption and Challenges - 60% of organizations are still in the early-to-mid stages of AI implementation, while only 8% report fully integrated, mature AI deployments [5] - Security remains a top concern, with 90% of leaders citing data privacy leakage as critical and 68% identifying regulatory compliance as a major barrier [5] - Talent shortages are a significant challenge, with 52% of leaders identifying it as a top issue, second only to security and infrastructure concerns [5] Agentic AI Insights - There is a notable gap in knowledge and readiness for agentic AI, with 41% of respondents only slightly familiar and 23% very familiar with the concept [5] - Only 26% are ready and actively investing in agentic AI, while 33% acknowledge the need for greater understanding before committing resources [5] - Opinions on agentic AI are divided, with 33% believing it's too soon to gauge its impact, 26% considering it useful but risky, and 27% viewing it as highly promising [5] Company Commitment - ePlus is dedicated to helping organizations navigate the complexities of scaling AI beyond pilot projects and building infrastructure that ensures peak performance, security, and reliability [2][3] - The company provides guidance, expertise, and adaptable solutions to empower leaders in overcoming challenges and seizing new opportunities in AI [3]
Insurance reimagined: An AI blueprint
Yahoo Finance· 2025-10-21 11:39
Core Insights - AI is fundamentally transforming the insurance industry by enhancing underwriting, expediting claims processing, and creating hyper-personalized customer experiences [1][4] - A conference hosted by GlobalData and Celent on October 22 aims to provide a strategic AI blueprint for insurance firms to capitalize on emerging opportunities [1][4] Sector Coverage - The conference will address AI's impact on various sectors including: - Insurance - Banking & Payments - Wealth and Asset Management - Health Insurance and Healthcare Providers - InsurTech Startups - Tech Vendors & Consultants - Regulators & Policy Advisers [2][5] Key Themes - Current state of AI in insurance operations and its applications for efficiency, accuracy, and client satisfaction [4] - Real-world case studies demonstrating the effectiveness of AI in the insurance sector [4] - Exploration of the next frontier, "Agentic AI," and its potential to further transform the industry [4] - Practical strategies for navigating challenges associated with AI implementation [4] Speakers - Notable speakers include: - Janthana Kaenprakhamroy, CEO & Founder of Tapoly - John Davies, Commercial Director for Marsh Digital Client Experience - Will Ross, CEO and Co-founder of Federato - Beatriz Benito, Lead Analyst, Insurance, GlobalData - Keith Raymond, Principal Analyst, Celent's North American insurance practice - Ben Carey-Evans, Senior Insurance Analyst, GlobalData - Charlie Hutcherson, Analyst, Insurance, GlobalData - Douglas Blakey, Group Editor Banking and Payments, GlobalData [5]
亚马逊云科技Marketplace全球卖家峰会举办
Sou Hu Cai Jing· 2025-10-21 09:44
亚马逊云科技引入了由人工智能驱动的搜索功能,极大地简化了客户根据特定业务需求寻找合适AI agent的过程。用户只需描述其用例,AI 便能 智能推荐相关的解决方案,从而显著提升了发现和选择最匹配 AI agent的效率和精准度。 亚马逊云科技Marketplace为AI agents和工具提供多样化的部署选项。全新的API部署方式支持模型上下文(MCP)协议和智能体到智能体 (A2A)协议,实现了智能体之间更流畅的集成与通信。此外,预定义的部署体验将显著加速客户从采购到生产的进程。 除了出海业务拓展支持,亚马逊云科技还助力跨国企业快速推进中国区业务发展,很多世界500强企业基于亚马逊云科技基础设施在中国实现全球 统一的云管理。此外,为了满足中国区客户的业务需求,亚马逊云科技 Marketplace(中国区)于 2020 年初上线,支持全球ISV企业拓展中国区业 务。亚马逊云科技 Marketplace(中国区)还提供完整的生成式AI解决方案,覆盖底层基础设施、大模型、构建工具等,全方位赋能企业加速AI业 务创新。 当前,全球软件行业正步入一个由Agentic AI驱动的新阶段,Agentic AI技术正在以前 ...
WDC Surges 250.9% in 6 Months: Is the Stock a Buy, Hold or Sell Now?
ZACKS· 2025-10-20 14:10
Core Insights - Western Digital Corporation's shares have surged 250.9% in the past six months, significantly outperforming the Zacks Computer-Storage Devices industry and the broader market [1][9] - The company's focus on HDDs and the increasing demand driven by AI workloads are key factors contributing to its strong revenue growth [9][22] Company Performance - Western Digital has outperformed competitors like Seagate Technology, Pure Storage, and NetApp, which saw gains of 204.9%, 128.4%, and 45.8% respectively during the same period [2] - The company has a 52-week high of $137.4, raising questions about potential upside versus fundamental expectations [3] Growth Catalysts - The transition to a pure-play HDD company after spinning off its Flash/SSD business has strengthened Western Digital's margins and cash flow [4] - Rising demand for nearline storage, AI-driven data storage needs, and improving HDD average selling prices (ASPs) are expected to drive growth [4][22] - The company's ePMR and UltraSMR technologies enhance reliability and scalability, while next-generation HAMR drives are on track for qualification in 2027 [5] Financial Health - Western Digital has authorized up to $2 billion in share buybacks and initiated a quarterly dividend, reflecting strong cash flow and a healthy balance sheet [6][10] - For fiscal 2026, the company anticipates non-GAAP revenues of $2.7 billion, representing a 22% year-over-year increase, with projected non-GAAP earnings of $1.54 [11] AI and Cloud Demand - The adoption of Agentic AI is driving demand for unstructured data storage, with Western Digital leveraging this trend for product innovation [12] - The company has expanded its System Integration and Test Lab to accelerate customer success and qualification of high-capacity HDDs [13] Competitive Landscape - Western Digital faces competition from Seagate, which is advancing with HAMR technology, and other players like NetApp and Pure Storage [14][15] - Despite competition, the growing data demand presents strong prospects for both Western Digital and its competitors [15] Debt Management - As of June 27, 2025, Western Digital had cash and cash equivalents of $2.1 billion against long-term debt of $4.7 billion, indicating a leveraged balance sheet [16] - The company reduced its debt by $2.6 billion in the June quarter, improving its financial position [17] Valuation Metrics - Western Digital's shares are trading at a price/earnings ratio of 17.86, lower than the industry average of 22.44 but above its historical mean of 12.21 [21] Future Outlook - The company is expected to continue delivering higher margins, solid free cash flow, and consistent capital returns, with a strong outlook for fiscal 2026 [22]
告别工具思维!亚马逊云科技驱动AI时代的组织、商业与出海逻辑
Sou Hu Cai Jing· 2025-10-19 13:52
Core Insights - The shift from a technology-driven narrative to a business reality in the Agentic AI era highlights the anxiety and opportunities faced by industry practitioners [4][6] - The new commercial paradigm emphasizes delivering results rather than just tools, with a focus on outcome-based pricing models [6][9] - The traditional barriers to entry are becoming dynamic, requiring companies to adapt quickly and leverage speed and execution [6][11] Group 1: New Business Paradigms - The core of the business model in the Agentic AI era is to charge based on results, which could represent a breakthrough for Chinese software companies [9][11] - Companies are encouraged to focus on vertical niches and deliver results directly to clients, distancing themselves from large tech firms [11][12] - The importance of speed in revenue growth is emphasized, with early-stage companies needing to demonstrate significant growth to attract investment [11][12] Group 2: Organizational Transformation - Successful transformation begins with a shift in mindset and organizational structure, utilizing systems and tools to enhance efficiency [6][21] - Companies should adopt an AI-native approach, integrating AI into their development processes to improve productivity [18][33] - The need for a cultural shift within organizations is critical, as employees must embrace AI tools and methodologies to enhance their capabilities [22][23] Group 3: Global Expansion - Expanding internationally is seen as essential for growth, with domestic markets serving as training grounds before entering global markets [6][42] - Companies are encouraged to leverage their strengths in product development and operational efficiency to compete globally [44][48] - The current environment presents a unique opportunity for Chinese software companies to become world-class players in the software industry [44][48] Group 4: Execution and Innovation - Execution speed and leveraging existing resources are crucial for success in the Agentic AI era, rather than attempting to build everything from scratch [31][33] - The AI-driven development life cycle (AI-DLC) paradigm allows for significant efficiency gains, enabling teams to focus on strategic decision-making [32][33] - Companies must adapt to new metrics of success, such as token consumption, which reflects user engagement and product effectiveness [40][41]
Agentic AI will support insurance agents according to industry insiders
Yahoo Finance· 2025-10-17 16:42
It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be liable for any false information or advice they give to customers. Customer service is one area where AI is already having an impact on the insurance industry. Instantaneous responses and 24/7 availability are huge plus points that can significantly improve the level of customer service. Data from a poll conducted on Verdict Media sites found that nearly two thirds (64.3%) of responde ...
Can Innodata's Vertical Expansion Drive Broader AI Market Prospects?
ZACKS· 2025-10-17 15:35
Core Insights - Innodata Inc. (INOD) is expanding its presence in the artificial intelligence ecosystem through vertical expansion to capture new opportunities across industries [1][4] - The company is enhancing its service portfolio by investing in custom annotation pipelines, verticalized agent development, and platform solutions for large language models [2] - In Q2 2025, revenues increased by 79% year-over-year to $58.4 million, driven by strong demand in generative AI projects and new enterprise accounts [3][10] - Innodata raised its full-year organic growth outlook to 45% or more, indicating confidence in sustained deal momentum [3][10] - The company aims to broaden its market footprint by diversifying into adjacent markets and investing in specialized AI capabilities [4] Industry Context - Innodata operates in a rapidly expanding AI services market, facing competition from established technology leaders like Microsoft and Unisys [5] - Microsoft is enhancing its Azure OpenAI Service and Copilot ecosystem, focusing on enterprise-scale generative AI solutions [6] - Unisys is focusing on enterprise workflow automation and agentic AI deployments, particularly in mission-critical environments [7] Financial Performance - Innodata's shares have gained 62.6% in the past three months, contrasting with the industry's decline of 2.2% [8] - The company trades at a forward price-to-earnings ratio of 75.79, significantly higher than the industry average of 16.33 [12] - The Zacks Consensus Estimate for Innodata's 2025 earnings per share indicates a year-over-year decline of 6.7%, while the estimate for 2026 suggests a 47.6% increase [15]