解民忧 政务服务大厅里，工作人员延时为企业办理审批业务；7×24小时自助服务大厅，市民可全天候办理身 份证补办、营业执照打印等上千个事项……近年来，各地创新推行延时、错时服务举措，推动政务服务 从"固定时间"向"弹性时间"转变。 国务院此前印发的《关于加快推进政务服务标准化规范化便利化的指导意见》提出，鼓励各地区政务服 务中心开展延时错时服务。近日，记者探访内蒙古、安徽、甘肃等地政务服务中心，近距离感受延时错 时服务背后的温度和效能。 努力解决"赶趟难""请假难""应急难" 傍晚6点半，安徽淮南市政务服务中心自助服务区依然人来人往。刚下班的市民陈冉在自助终端机前轻 点屏幕，几分钟就拿到了个人征信报告，"明天急着用。搁以前，我还得发愁怎么跟公司请假来办理， 现在下班顺路就办好了。"在她身后，几台自助终端机不时发出运转声，不少人在查询信息、打印证 明。 科学调配人力，科技深度赋能 周四上午，兰州新区政务服务中心办事大厅内，前来办理业务的市民逐渐增多，部分窗口开始出现拥堵 现象。这时，标注为"潮汐窗口"的20号窗口启用。市民张刚在工作人员引导下来到该窗口，20分钟便办 好了房产过户业务。 "我们的人员和窗口都是机动 ...

深受北京市民信任的12345热线，将进行智能升级，提升"接派办评"全流程能力，并完善智能语音交 互、手语视频等数智化应用，企业热线则将加强涉企服务协同联动，实现疑难复杂类企业办事诉求快速 响应。 近日，市政务服务和数据管理局牵头起草的《北京市全面深化"一网通办"推进政务服务数智化发展行动 计划（2026-2027年）（征求意见稿）》，在首都之窗面向社会公开征集意见。除了12345热线的智能升 级，依据征求意见稿，北京将推进政务服务从咨询到办结的全流程优化，提出了19项任务，推动本市政 务服务更智能高效，让企业和市民办事实现申请"一次提交"、结果"多端获取"。 19项计划全面深化"一网通办" 此次征求意见稿，聚焦政务服务全流程智能化、政策服务智能高效、"一网通办"数智应用场景和数智化 支撑保障等四个方面，共发布了19项计划，全面深化"一网通办"，推动北京政务服务进一步智能高效。 在推进政务服务全流程智能化方面，征求意见稿提出从咨询到办结要实现全流程优化，建立统一政务服 务知识中枢，出台知识治理规范，分批推出专业领域政务咨询智能体，升级智能问答。强化办事服务高 效便利，探索需求识别、服务规划、便捷办理的交互式办事 ...

11项业务全流程线上办便民覆盖更全面 今年65岁的市民钱先生因退休后不再从事大中型客货车驾驶员工作，近日通过"一网通办"平台办理 了"自愿降低准驾车型换领机动车驾驶证"业务，将原持有的A2驾驶证换领为C1驾驶证。钱先生感叹 道："原本只能在交管窗口办理降级换证业务，现在还可以通过互联网申请，坐等驾驶证上门，省时省 力，确实方便不少！" 另一位高先生因不慎将原机动车额度办结业务凭证丢失，日前也通过互联网平台办理了"申(补)领机动 车额度办结业务凭证"，对便民服务更是连连称赞。 此次新增的11项业务涵盖机动车注销登记、临时号牌申领、机动车档案查询等多个场景。 上海公安交管部门加推11项车驾管业务 提升服务便民化水平 中新网上海12月1日电 (记者 殷立勤)为进一步深化公安行政管理服务改革，便利群众办事出行，上海市 公安局交通管理总队于近日在上海市范围内推出11项车驾管业务"一网通办"全程网办服务新举措，让数 据多跑路、群众少跑腿，切实提升公安交管服务便民化水平。 民警帮助老人办理相关业务。上海市公安局交通管理总队供图 "一键申请+快递送达"打造闭环贴心服务 市民可通过上海市政府"一网通办"门户(电脑端)或"随申办 ...

公开征集意见时间为：2025年12月1日至12月30日。 央视网消息：为贯彻落实党中央、国务院关于进一步优化政务服务、提升行政效能、深入实施"人工智 能+"行动等决策部署，着眼政务服务标准化、规范化、便利化，全面深化"一网通办"，加快推进政务服 务数智化发展，不断优化政务服务体验，擦亮"北京服务"品牌，北京市政务服务和数据管理局牵头起草 了《北京市全面深化"一网通办" 推进政务服务数智化发展行动计划（2026-2027年）（征求意见 稿）》，现向社会公开征集意见，欢迎社会各界提出意见建议。 附件：《北京市全面深化"一网通办" 推进政务服务数智化发展行动计划（2026—2027年）（征求 意见稿）》 ...

Core Viewpoint - The article highlights the efforts of the Xinglongtai District Real Estate Registration Center in Panjin City to improve the efficiency and accessibility of property registration services for the public, particularly in response to the needs of vulnerable groups [1][2] Group 1: Service Improvements - The registration center has implemented various innovative services, such as establishing a green channel for the elderly and disabled, and offering assistance for those unable to handle business in person [1] - Future plans include simplifying materials, reducing processing steps, and extending services to communities to create a "convenient, efficient, and standardized" service system [1] Group 2: Technology Integration - The center has developed a "one-stop service" platform in collaboration with tax, housing, and public security departments, allowing for real-time data retrieval through API interfaces, thus eliminating the need for paper documents [2] - A "combined registration" model is being introduced to streamline processes, enabling citizens to apply for multiple registrations simultaneously, thereby increasing efficiency [2] Group 3: Community Engagement - The center aims to extend its services to remote areas by setting up service points in new residential communities, equipped with professional staff and smart terminals, allowing residents to handle business without leaving their homes [2]

Core Viewpoint - The article emphasizes the importance of an efficient market exit system as a key component of a modern economic framework, highlighting the innovative "8+N" integrated service model for business deregistration in Liaocheng, which significantly streamlines the process and enhances user satisfaction. Group 1: Efficient and Convenient Services - The deregistration service has been optimized through a provincial government service platform, integrating eight related matters into a "one-stop" service model, allowing for a single submission of deregistration applications and results to be accessed through multiple channels [2] - The use of "Internet + government services" has improved information sharing, enabling companies to publish liquidation group information and creditor announcements for free, thus enhancing the efficiency of the deregistration process [3] Group 2: Integrated Process Improvements - The integration of required materials into a single application form has been implemented, reducing the need for applicants to submit the same documents multiple times [4] - A unified application form has been created by merging similar information, simplifying the application process for deregistration [5] - A dedicated "deregistration window" has been established in government service halls to streamline the acceptance and processing of related matters [6] - A collaborative service mechanism has been set up among departments to facilitate the flow of materials and results delivery, promoting a "one-door" service approach [7] - A four-level service model has been introduced, allowing for deregistration to be handled at local levels, enhancing accessibility [8] Group 3: Institutional Innovations - The reform of simplified deregistration procedures has been deepened, reducing the announcement period from 45 days to 20 days for eligible entities, with full online processing available [10] - A mechanism for error correction in simplified deregistration has been established, allowing entities to reapply without rescinding previous announcements if they meet certain conditions [11] - A collaborative mechanism between administrative and judicial bodies has been initiated to address the challenges of deregistering "zombie companies" and facilitate market exit [12] - Solutions for complex deregistration scenarios involving uncooperative shareholders or lost documentation have been developed, ensuring a structured and responsible exit process for businesses [13]

Core Viewpoint - Starting from November 1, over 30 domestic car manufacturers will implement a new vehicle registration process that eliminates the need for customers to visit vehicle management offices, significantly reducing the time required for registration from over two hours to under half an hour online [1][2]. Group 1: New Registration Process - The new vehicle registration service, termed "one-stop service," will allow customers to complete the entire process online, including vehicle selection and registration, through the "Traffic Management 12123" app [2][4]. - The initiative is expected to benefit over a billion people annually, as it expands online services to 41 items, including vehicle mortgage release and document replacement [2][5]. - The digital transformation of vehicle registration is driven by data sharing among various departments, eliminating the need for physical documents and reducing the number of submissions by an estimated 100 million annually [4][5]. Group 2: Impact on Vehicle Ownership - By September 2025, the total number of motor vehicles in China is projected to reach 460 million, with 360 million being cars, and 550 million drivers, indicating a significant market for vehicle registration services [3]. - The average annual registration of new cars exceeds 20 million, highlighting the scale of the new registration process's impact [3]. - The pilot program initiated in May in eight cities demonstrated the efficiency of the new process, with users reporting completion of all procedures in just minutes [4]. Group 3: User Engagement and Service Efficiency - The "Traffic Management 12123" app has registered 590 million users, with an average of 2.97 million services provided daily, indicating high engagement and demand for online services [5]. - The transition from "available" to "easy and fast" service reflects a significant upgrade in public service efficiency [5].

Core Insights - The article highlights the implementation of a "smart assistance" platform in Dongying, which utilizes big data to proactively identify and assist vulnerable populations, transforming the social assistance process from passive applications to active discovery [2][4] Group 1: Smart Assistance Platform - The "smart assistance" platform integrates data from 12 departments and 46 categories, setting up intelligent warning rules for various risk scenarios such as sudden drops in household income and excessive medical expenses [2][3] - The platform allows for the combination of 14 high-frequency assistance items, enabling users to access multiple forms of aid without the need to resubmit documents [2][3] Group 2: Community Engagement and Support - A dedicated team called "Yingguangxing" has been established to conduct thorough checks on key groups like the elderly and disabled, ensuring that assistance reaches those in need [3] - Community service points have been set up to provide on-site assistance for the elderly and disabled, facilitating the application process through mobile apps and direct support [3][4] Group 3: Streamlined Application Process - The introduction of a "one-stop service" window in towns simplifies the application process, allowing for immediate assistance without the need for repetitive documentation [4] - The policy of "first aid, then documentation" ensures that families facing sudden hardships receive timely support [4]

Core Points - The article emphasizes the importance of implementing Xi Jinping's directives to enhance public services and improve the well-being of citizens in Shandong province [1][2] - It highlights the ongoing reforms in Jinan's government services, focusing on efficiency and accessibility for the public [1] - The need for community-level engagement and the role of local governance in addressing citizens' needs and improving service delivery is underscored [2] Group 1 - The provincial government is committed to a people-centered development approach, aiming to enhance citizens' sense of happiness, security, and well-being [1] - Jinan has made significant progress in standardizing and improving the convenience of government services across various administrative levels [1] - The government aims to streamline processes, making more policies accessible without the need for application, thereby enhancing public service efficiency [1] Group 2 - Community services are crucial for connecting with citizens, and there is a strong emphasis on the role of party members in leading community service initiatives [2] - The government is focused on implementing policies that improve employment, education, healthcare, social security, and elderly care, addressing urgent public concerns [2] - There is a commitment to enhancing grassroots governance and ensuring effective communication channels for citizens to express their needs and concerns [2]

Core Viewpoint - The article highlights the proactive measures taken by the Pulandian District to enhance government services for businesses and citizens, focusing on innovative service models that improve efficiency and satisfaction [1][2][3] Group 1: Service Innovation - Pulandian District has implemented a "special window matrix + precise push" model to create value-added services for businesses, integrating resources from 22 departments to address the entire lifecycle needs of enterprises [1] - A dedicated business service area has been established at the government service center, offering six types of specialized value-added services, including legal consultation and financial connection [1] Group 2: Personalized Services - The district has expanded its "help and agency" service list to 118 items, covering high-demand areas such as business establishment and license changes, providing personalized services to key enterprises and vulnerable groups [2] - A total of 288 personalized services, including home visits and remote guidance, have been provided this year to enhance convenience for businesses and citizens [2] Group 3: Process Optimization - Continuous improvement initiatives have been undertaken, including the "I accompany the public through the process" program, which has identified and resolved 31 bottleneck issues in service delivery [2] - Key processes have been optimized, resulting in streamlined materials, reduced timeframes, and enhanced system collaboration, significantly improving service efficiency and public satisfaction [2] Group 4: Extended Service Hours - To address the needs of working individuals, Pulandian District has implemented a "staggered + extended + appointment" mechanism, adding approximately 450 new services available during lunch hours and providing 320 weekend and lunch services [2] - The district has also deployed 180 self-service terminal services available 24/7 to further facilitate access to government services [2] Group 5: Future Developments - The district plans to advance the "Internet + government services" initiative, aiming to create a three-tiered service system that enhances online service capabilities and promotes the integration of online and offline services [3] - The goal is to achieve a "one network for all services" approach, ensuring that businesses and citizens only need to make the "most one trip" for their administrative needs [3]