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首都机场安保公司开展“点滴汇聚蓬勃力量”主题活动
Core Viewpoint - The article highlights the efforts of the Capital Airport Security Company to enhance passenger experience during the summer travel peak by improving security services and communication strategies [1][2]. Group 1: Service Enhancements - The company has launched a themed activity called "Gathering Strength from Every Detail" to focus on passenger needs during the summer travel season [1]. - Key service standards at positions such as the information desk and handover service have been comprehensively upgraded to better assist travelers [1]. - Visual guides have been introduced to simplify the explanation of new security regulations, particularly for families traveling with children and multiple pieces of luggage, aiming to reduce secondary security checks [1]. Group 2: Staff Training and Culture - The "old-to-young" mentorship model is being utilized, where experienced employees teach communication skills and how to handle various passenger situations, while younger staff bring fresh ideas to engage with student travelers [2]. - The company emphasizes the importance of dedication, patience, and attention to detail in its workforce, fostering a culture of safety, loyalty, technical excellence, and innovation [2]. - Continuous efforts will be made to refine service details, contributing to a safe and civilized airport environment, ensuring that every traveler's journey is filled with warmth and reassurance [2].
苏南瑞航:雷雨热浪犹不减护航信心
Core Viewpoint - The aviation industry is currently experiencing a peak summer travel season, characterized by increased flight frequency and passenger flow, while also facing challenges from extreme weather conditions such as high temperatures and typhoons [1][2][4][10]. Group 1: Flight Operations - Pilots are actively managing flights under challenging weather conditions, including high temperatures and typhoons, ensuring safe and efficient operations [2][4]. - On a single day, over 120 flights were managed, showcasing the operational intensity during peak travel times [2]. Group 2: Aircraft Maintenance - Maintenance teams are working diligently to ensure aircraft are operational, conducting checks and repairs under extreme heat, with temperatures reaching 40°C and surface temperatures exceeding 60°C [4]. - A specific incident involved a team of eight engineers completing a six-hour repair on an aircraft under severe heat conditions, demonstrating their commitment to safety and operational readiness [4]. Group 3: Safety and Security - Security personnel are focused on managing potential risks associated with passenger emotions during delays, implementing collaborative strategies with flight and cabin crews [6]. - Over 13,700 secondary safety checks were conducted to ensure passenger safety during the busy travel season [6]. Group 4: Flight Dispatch and Coordination - Flight dispatch teams are adapting to rapidly changing weather conditions, preparing contingency plans to mitigate the impact of severe weather on flight operations [8]. - The operational control team successfully supported nearly 500,000 passengers by analyzing weather data and making informed decisions to avoid adverse conditions [8]. Group 5: Ground Services - Ground service personnel are managing passenger concerns and flight delays with patience and professionalism, providing assistance to those in need [10]. - They have handled over 200 special cases, ensuring that passengers receive the necessary support during their travel experience [10]. Group 6: Cabin Crew - Cabin crew members are providing attentive service to passengers, addressing their needs and ensuring a comfortable travel experience [11]. - They have received multiple commendations for their proactive approach to passenger care, enhancing the overall travel experience [11]. Group 7: Customer Service - Customer service representatives are handling a high volume of inquiries, providing timely assistance and solutions to passenger issues [13]. - During the peak season, over 33,000 calls were answered, reflecting the dedication of the customer service team to support travelers [13]. Conclusion - The aviation industry is navigating the complexities of the summer travel season with a strong focus on safety, operational efficiency, and customer service, despite the challenges posed by extreme weather conditions [15].
1.3米腹舱内搬运上千次,日行3万步晒出“白眼圈”……滚烫暑运,看上海机场热辣守护
Xin Lang Cai Jing· 2025-08-15 04:33
转自:中国交通新闻网 机场内的工作人员,有的在蒸笼般的腹舱内弯腰前行,有的日行3万多步巡视飞机晒出了"熊猫眼",有的扛着20斤重的设备为旅客送清凉,有的蹲在灯井里确保灯光系统稳定运行…… 坚守岗位的独特"勋章" 据统计,今年7月,上海浦东、虹桥两机场共保障航班起降7.3万架次(其中,浦东机场4.9万架次、虹桥机场2.4万架次),同比增长2.9%;保障进出港旅客1169.7万人次(其中,浦东机场7 从机坪到腹舱,从烈日当空到深夜繁星,高温之下,这群一线职工用汗水诠释着"责任"的分量。湿透的制服、黝黑的皮肤、泛白的指节,是他们迎战高温的"勋章"。当旅客吹着空调等待登机, 记者了解到,上海机场推出多项举措,切实做好户外和室内一线员工的关爱与防护工作。目前,上万箱各类防暑降温用品已经全部发放到位。机坪各相关科室提前在员工休息区配备制冰机、冰柜 同时,上海两大机场还进一步升级了机坪9处共享休息室服务功能,为机场和航司员工提供环境舒适、功能完善的休憩场所。共享休息室配备了冰箱、空调、微波炉、饮水机、手机充电设备、医 猫着腰,双手扣住一个28寸的行李箱,膝盖弯到几乎贴地,再猛地发力将箱子推到指定位置——暑运期间的每一天,行 ...
郑州区域和本场航班双增长 河南空管暑运保障数据再创历史新高
Core Insights - The article highlights the successful management of air traffic during the summer transportation peak in 2025, with the Henan Air Traffic Control Bureau achieving record daily flight numbers despite challenging weather conditions [1] Group 1: Operational Achievements - The Henan Air Traffic Control Bureau managed an average of 2,148 flights per day in the Zhengzhou area, with a peak of 2,288 flights, setting a historical high for summer operations [1] - The bureau also ensured an average of 670 flights per day at Zhengzhou Airport, with a peak of 720 flights, marking another record [1] Group 2: Strategic Planning - The bureau implemented a flexible sector flow mechanism to balance flight traffic across sectors, preventing overload in any single sector during high traffic and adverse weather conditions [2] - An emergency response mechanism was established to assess weather and traffic conditions a day in advance, allowing for timely adjustments to airspace usage [2] Group 3: Collaborative Efforts - The bureau emphasized real-time communication and coordination among various departments to manage operational pressures effectively, especially during complex weather scenarios [3] - Meteorological collaboration was enhanced, with continuous discussions to optimize flow control measures and improve operational efficiency [3] Group 4: Strict On-Site Management - Leadership maintained a strong presence on-site, ensuring strict adherence to operational responsibilities and immediate correction of any issues that arose during operations [4] - The bureau implemented rigorous checks and balances to ensure that air traffic control standards were upheld, even under high workload conditions [5] Group 5: Technological Innovations - New technologies were introduced to streamline communication during adverse weather, significantly reducing the workload on air traffic controllers [6] - A competition was initiated among operational teams to enhance overall safety and efficiency, focusing on reducing the burden on frontline controllers while increasing the involvement of management personnel [6]
近60度机坪高温下 上海机场联手各方护航日均逾37万旅客
Summary of Key Points Core Viewpoint - The report highlights the operational performance and challenges faced by Shanghai airports during the summer travel peak, emphasizing the increase in flight operations and passenger traffic, as well as the dedication of airport staff in extreme weather conditions [1][5]. Group 1: Flight Operations and Passenger Traffic - In July, Shanghai's two major airports (Pudong and Hongqiao) handled a total of 73,000 flight operations, with a year-on-year growth of 2.9% [1] - The airports facilitated 11.697 million passengers, averaging 377,000 passengers daily, which represents a 4.7% increase year-on-year [1] - The increase in international passenger traffic is attributed to the expansion of China's visa-free policies [5] Group 2: Ground Services and Employee Efforts - During the peak summer season, Pudong Airport's fuel supply unit supported over 780 flights daily, marking a nearly 5% increase [2] - Ground staff, including baggage handlers, worked under challenging conditions, managing an average of 8 flights per day while ensuring careful handling of luggage [3][6] - The airport's customs officers conducted thorough inspections of incoming flights, ensuring safety and efficiency in customs processes [12][15] Group 3: Infrastructure and Equipment Management - Bridge equipment operators at Pudong Airport ensured the connection of 400Hz power and air conditioning to incoming flights, averaging nearly 20 flights daily [5] - Maintenance staff for navigation lights conducted extensive inspections across over 8,000 light sets and 600 kilometers of cables to ensure operational stability [10][13] Group 4: Employee Welfare and Support - The airport management implemented measures to support employees working in high temperatures, including the distribution of cooling supplies and the establishment of shared rest areas [16][17] - Medical teams provided on-site health services to frontline workers, ensuring their well-being during extreme heat [14][16]
首都机场安保公司:聚力“四保”,当好暑运“答卷人”
Core Viewpoint - The Capital Airport Security Company is actively enhancing passenger travel experience during the peak summer travel season in 2025 by focusing on safety, warmth, stability, and convenience in response to increased passenger flow and challenging weather conditions [1]. Group 1: Safety Measures - The company has intensified security checks, particularly focusing on common items carried by travelers during the summer [2]. - It has implemented measures for efficient passenger flow during peak times, ensuring "people and luggage are checked together" [2]. - A special initiative called "Big Hand Holding Small Hand" has been launched to ensure the safety of child travelers [2]. Group 2: Service Enhancements - The company has optimized services for first-time and disabled travelers, enhancing overall service capabilities [3]. - Volunteer services have been introduced to assist passengers with ticket guidance, information consultation, and maintaining order [3]. - Personalized services have been emphasized, including initiatives like "more questions, more words, more smiles, and more help" to create a warm travel atmosphere [3]. Group 3: Operational Stability - The company is closely monitoring weather changes and has implemented preventive measures to address challenges posed by severe weather during the summer travel period [4]. - Emergency response drills and inter-departmental coordination have been strengthened to ensure orderly operations [4]. - Special risk identification and hazard inspections are being conducted to maintain smooth operations [4]. Group 4: Convenience Improvements - The company is dynamically optimizing channel layouts to reduce waiting times for passengers at peak hours [7]. - Initiatives such as the "Green Wave" channel and "Y-shaped double channel" have been established to enhance passenger flow efficiency [7]. - Communication with travel agencies through WeChat has been utilized to inform group travelers of optimal drop-off locations, effectively alleviating congestion during peak times [7].
成都迎来世运会抵蓉高峰 民航西南空管局全力护航
Core Viewpoint - The civil aviation transportation support work for the upcoming 12th World Games is entering a critical phase, with a focus on ensuring the safe and efficient operation of flights related to the event [1][2]. Group 1: Event Preparation - The World Games will see a peak arrival of participants at Chengdu Shuangliu and Tianfu International Airports on August 5, 2025, with 111 flights scheduled to ensure nearly 1,600 participants and officials arrive smoothly [1][2]. - The operational period for the event-related flights spans from August 3 to August 18, 2025, totaling 16 days [2]. Group 2: Operational Strategy - The Southwest Air Traffic Management Bureau emphasizes a collaborative approach, aiming for "safety assurance, quality service, and smooth entry and exit" during the event [2]. - A special support plan has been developed, focusing on information collection, flight plan creation, and dynamic monitoring of event-related flights to ensure accurate scheduling [2]. Group 3: Ongoing Monitoring and Support - As of August 5, 2025, the Southwest Air Traffic Management Bureau has already supported 272 event-related flights, with expectations of a peak departure of participants on August 18 [2]. - Continuous efforts will be made to provide high-quality air traffic control services and manage any delays or diversions for event-related flights [2].
厦门空管站:多措并举 解码守护暑运的多巴胺色彩
科技紫是未来色,代表着智慧赋能与创新探索,为这幅传统保障画卷增添了面向未来的"智慧之光"。在 暑运大考中,科技创新成为提升保障能力的强劲引擎。"ATS系统""增强型电子进程单""基于航迹运行的 进离场智能决策系统""安全管理系统"等一系列自主研发的关键系统与工具,通过贯通基层各管理层 级、联动一线运行单位,实现了运行信息共享、岗位协同作业、管理无缝衔接。这套覆盖空中交通服务 全工作周期的科技支撑体系,显著减轻了一线工作负荷,有效降低了人为因素安全风险,提升了服务运 行质量,使保障更具前瞻性,辅助管制决策更科学,让"创新紫"的光芒持续照亮暑运保障的每个角落。 暑运的画卷仍在鹭岛上空徐徐铺展。那引领航向的党建红,那守护生命的安全蓝,那践行责任的环保 绿,那传递温暖的服务黄,那凝聚合力的协作橙,那驱动未来的科技紫……还有无数默默付出的、未被 命名的色彩,共同交织、融合,最终汇聚成厦门空管暑运保障最动人、最绚烂的篇章。(中国民航网 通讯员陈为湘)(编辑:张彤 校对:李季威 审核:程凌) 环保绿是发展色,为这幅紧张的保障画卷注入了可持续发展的清新活力,是厦门空管面向未来的责任担 当。在全力保障运行的同时,"绿色空管"的 ...
东航设备维修团队:在幕后守护暑运
Core Viewpoint - The article highlights the critical role of the maintenance teams at Eastern Airlines in ensuring the efficient operation of baggage handling and logistics systems at Shanghai Pudong International Airport during the peak summer travel season. Group 1: Baggage Handling Operations - Eastern Airlines is the largest carrier at Shanghai Pudong International Airport, which is expected to be the busiest airport in China in 2024 [1] - The baggage handling maintenance team is responsible for the mechanical maintenance and operation support of the baggage system at Terminal 1, consisting of 123 maintenance personnel [3] - During the peak summer travel season, the team handles approximately 240 flights daily and processes over 50,000 pieces of luggage, representing a 20% increase compared to pre-summer operations [3] Group 2: Emergency Response and Maintenance - The team adheres to a strict 5-minute emergency response rule for equipment failures, ensuring quick diagnosis and resolution of issues [3] - In a recent incident, a blockage in the baggage carousel was resolved within 5 minutes by quickly removing the obstructing luggage [3] - For more complex issues, maintenance often occurs overnight after flight operations, demonstrating the team's commitment to minimizing disruptions [5] Group 3: Logistics Operations - Eastern Airlines also operates as a major cargo hub at Pudong Airport, with a dedicated logistics maintenance team of 23 employees working around the clock [7] - The logistics team conducts inspections and repairs on various automated systems, including large transfer vehicles and automated weighing stations [7] - The team faces challenging working conditions, such as high temperatures and lack of air conditioning, yet remains dedicated to ensuring operational efficiency [9] Group 4: Expertise and Training - The logistics maintenance team is led by experienced personnel who continuously update their skills to handle new equipment and systems [12] - The team emphasizes the importance of understanding the PLC (Programmable Logic Controller) systems, which are crucial for the operation of automated equipment [12] - Quick response times are a hallmark of the team's operations, as demonstrated by their ability to restore equipment functionality within an hour during a recent incident [13]
东航驻甘各单位共战“双高”
Core Viewpoint - Eastern Airlines Gansu Branch is actively enhancing its operations and service quality during the peak summer travel season, ensuring safety and efficiency for travelers amidst high passenger volumes and temperatures [1][3][10] Group 1: Operational Management - The company has implemented a 24-hour monitoring system for flight dynamics and has adjusted crew resources daily to ensure flight safety [3][7] - Safety risk assessments are conducted regularly, with specific preparations for cabin monitoring and information dissemination [3][5] - The logistics division has optimized operational processes, resulting in a 20% increase in total outbound cargo volume compared to the previous period [7] Group 2: Service Enhancement - The company is focused on improving passenger service experiences, including enhanced meal quality and differentiated services for high-end travelers [5][7] - Special services are provided for vulnerable groups such as unaccompanied minors, the elderly, and pregnant women, ensuring a caring and attentive travel experience [5][10] - The introduction of a "Silk Road Flavor" menu using local ingredients aims to cater to travelers' culinary preferences during the summer season [7] Group 3: Collaborative Efforts - All units within Eastern Airlines Gansu are working together to strengthen safety, service, efficiency, and operational support through a comprehensive collaboration mechanism [10] - The company emphasizes risk control and hidden danger inspections in safety management while innovating services for specific traveler needs [10] - Dynamic capacity allocation is utilized to enhance passenger load factors, ensuring that operational demands are met effectively [10]