（来源：工人日报） "12306候补半夜兑现，醒来车已开……"近日，有网友晒出自身经历，相关话题冲上热搜。据2月24日中 国青年报微信公众号报道，该网友在购买厦门至宜兴返程票时，凌晨3点才收到候补成功通知，因熟睡 未及时查看，醒来时列车已发车，近1700元车票无法全额退款。该网友表示，自己已经通过"多买几 站"的方式购票成功，没想到凌晨系统突然兑现此前的候补订单。有人表示，自己也遇到过类似情形。 其实，铁路部门无须打破现有规则框架，只需多一些细节考量：比如，优化系统逻辑，在旅客购得相似 时段、相同路线的其他车票后，对冗余候补进行多次弹窗确认；对凌晨时段兑现的候补车票，适当延长 退票缓冲期，或确保以其他形式进行有效提醒，避免旅客因错过通知而承受损失，等等。 推出静音车厢，提供宠物托运服务，允许携带雪具……近年来，我们欣喜地看到，铁路部门的服务理念 不断升级，在保障基础出行功能之外，致力于满足旅客日益多元化的出行需求，提升整体出行体验。这 些"小而美"的进步，正源自于对旅客声音的倾听，对旅客意见的珍视。期待每一次讨论都能成为改变的 契机，每一份期待都能得到妥帖的回应。 但换个角度看，此事之所以引发关注，争议的核心 ...

"30分钟+4小时"时间设置，是基于用户需求和现实资源的精准分析；线上自助办理退票，将现实中 的复杂情况简化为可操作的技术流程，减轻人工服务压力，推动资源高效配置……这些都离不开"智慧 大脑"的有力支撑，是科技服务于民生的真实体现。 让广大群众用得好、用得舒心，是公共服务的最终目标。新举措落地后，仍有诸多细节待完善：购 票高峰时段，能否提供稳定可靠的技术系统？是否留有高效便捷的人工窗口，为不便使用智能设备的群 体提供服务？只有不断在细微处下功夫，公共服务才能更加暖心贴心，群众才能更加舒心顺心。(本文 来源：经济日报 作者：沈欣雨) (责任编辑：邓浩) 近日，铁路12306平台推出旅客误购限时免费退票服务。旅客通过铁路12306平台购买火车票时如出 现误购，在支付成功30分钟内，且不晚于开车前4小时，可线上自助办理退票，免收退票费。这一便民 举措引得公众纷纷点赞。 春运购票一直是困扰旅客的"年度难题"，在紧张的抢票节奏下，操作失误在所难免。此前的退票规 则，将购票人无心的操作失误与主观违约同等对待。新举措为紧张的春运购票提供了相对温和的"容错 空间"，既守住了票务管理的基本秩序，又最大程度体谅了旅客的无心之失。 ...

让广大群众用得好、用得舒心，是公共服务的最终目标。新举措落地后，仍有诸多细节待完善：购票高 峰时段，能否提供稳定可靠的技术系统？是否留有高效便捷的人工窗口，为不便使用智能设备的群体提 供服务？只有不断在细微处下功夫，公共服务才能更加暖心贴心，群众才能更加舒心顺心。 来源：经济日报 作者: 沈欣雨 近日，铁路12306平台推出旅客误购限时免费退票服务。旅客通过铁路12306平台购买火车票时如出现误 购，在支付成功30分钟内，且不晚于开车前4小时，可线上自助办理退票，免收退票费。这一便民举措 引得公众纷纷点赞。 春运购票一直是困扰旅客的"年度难题"，在紧张的抢票节奏下，操作失误在所难免。此前的退票规则， 将购票人无心的操作失误与主观违约同等对待。新举措为紧张的春运购票提供了相对温和的"容错空 间"，既守住了票务管理的基本秩序，又最大程度体谅了旅客的无心之失。 不仅如此，新举措还明确了电子支付和使用积分购票的退还规则，并对同一购票人进行每日限次。这些 举措充分考虑不同旅客的需求及购票场景中可能出现的问题，尽可能兼顾效率与公平。铁路部门出台此 项新举措，诠释了如何让公共服务最大限度满足民生需求。只有围绕群众的切实需求 ...

Core Insights - Chengdu East Station is a crucial hub for the Spring Festival travel rush in Southwest China, expected to send 9.802 million passengers over 40 days, with peak days reaching 354,000 passengers, setting multiple records [2][9] - The station has implemented various services and innovations, including a "New Year Photo Studio" for travelers and the use of smart robots to assist in passenger inquiries [3][5] - The station's operational efficiency is supported by a comprehensive monitoring system that ensures real-time oversight of train operations and passenger flow [7][9] Passenger Services - The "New Year Photo Studio" offers free photos for travelers, enhancing their experience during the Spring Festival [11] - A mobile breakfast service with four food trucks operates from 6 AM to 11 AM, providing affordable meal options for passengers [14] - Smart self-service kiosks and a new intelligent storage system have been introduced for lost items, improving the retrieval process for passengers [16] Operational Highlights - In the previous year, Chengdu East Station handled 149 million passengers, ranking second among over 1,000 high-speed rail stations in China [9] - During the Spring Festival, the station will operate 449.5 pairs of trains, including 118 additional passenger trains to meet the demand of workers and students [9] - The station's management emphasizes a focus on service quality and passenger comfort, contributing to a more pleasant travel experience [20]

Core Viewpoint - The recent changes in the signage at Beijing Daxing Airport reflect a shift towards more personalized and localized communication in public services, enhancing the overall passenger experience [1] Group 1: Signage Changes - The airport's new signage features direct and colloquial language, making it more relatable to travelers [1] - The use of large fonts, red text, and underlining emphasizes important information for passengers [1] Group 2: Public Service Improvement - The transformation of airport signage represents a broader trend in public service to incorporate human-like communication and local dialects [1] - Positive public reception of these changes indicates a growing demand for more engaging and culturally relevant public service interactions [1]

Group 1 - The core viewpoint of the articles highlights a significant increase in inbound tourism to Shanghai, with 8.282 million visitors recorded in the first 11 months of the year, representing a nearly 40% year-on-year growth, exceeding initial expectations and surpassing the projected total for 2024 [1] - The number of foreign tourists visiting Shanghai reached 6.287 million, marking an almost 50% increase compared to the previous year, driven by the ongoing benefits of visa-free policies [1] - The trend of foreign tourists visiting local leisure spots is growing, with many engaging in cultural experiences and activities that were previously less accessible [4] Group 2 - Shanghai's tourism experience is becoming more individualized, with a noticeable shift towards independent travelers, which necessitates improvements in public service levels and tourism promotion across various districts [4] - The Shanghai Cultural and Tourism Bureau is actively promoting tourism through initiatives such as the first tourism strategy competition, which features 120 new "trendy" travel routes in anticipation of the upcoming New Year holiday [4] - The city is implementing 20 measures across five areas to enhance public services, including information, transportation, consumer, convenience, and safety services, aiming to provide a seamless travel experience for both domestic and international visitors [4]

Core Insights - Chengdu's business entities reached 4.0541 million by the end of September, ranking third among sub-provincial cities, indicating steady growth in the city's economic landscape [1] - Chengdu was recognized as an "Innovative City" in the "2024-2025 Urban Business Environment Innovation Report," highlighting its improvements in public service optimization and rights protection [1] - The city's continuous optimization of the business environment, improvement of industrial ecology, high-quality development of parks, and innovative talent policies are key factors driving its high-quality growth [1] Business Environment - The shift from "enterprises seeking government" to "government seeking enterprises" reflects a significant change in Chengdu's business environment, enhancing the ease of doing business [3] - Chengdu's government has actively supported companies, such as facilitating the first domestic import of umbilical cord blood stem cells and expediting the establishment of new enterprises [3] Policy and Service Enhancements - Chengdu has implemented a "one-code inspection" mechanism to streamline regulatory processes, reducing the burden on businesses and improving efficiency [6][7] - The city has integrated 800 inspection items and over 30,000 enforcement personnel into this system, achieving a satisfaction rate exceeding 99% among businesses [7] Talent Attraction and Support - Chengdu ranked fifth in the "Most Attractive Chinese Cities for Foreign Talent" report, showcasing its appeal to skilled professionals [8] - Recent talent policies focus on creating a comprehensive ecosystem for talent development, emphasizing platform optimization and ecological construction rather than just financial incentives [8]