为响应顾客对现制的要求，西贝在9月、10月先后对10余道产品进行现制调改。贾国龙表 示："我们顺应消费者的期待和要求，认真调改中央厨房，让门店多承担处理环节，回归烟 火气。"但贾国龙也坦言，作为一家连锁餐饮品牌，"西贝不可能完全脱离中央厨房，全部 环节都由门店现做，因为管理难度会急剧扩大，食品安全的风险会大幅增加，食品安全是底 线。" 西贝风波已经过去100天。近日，西贝创始人贾国龙接受南方周末采访。采访中，他表达对 这次风波的深刻反思。贾国龙表示当时不应该选择硬刚，未来会耐心听每位顾客的意见。 "我认错，向顾客认错，向员工认错，也向我自己认错"。贾国龙坦言，自己不应该和顾客 硬刚，人都是吃一堑长一智，未来不能再独断专行，并表示自己"长期忽视了顾客的声 音"、"未来要耐心听每位顾客的意见。" 针对网友吐槽西贝价格贵，西贝也做出了积极响应，10月起对全国30余道产品降价，幅度 近20%，客单价从92元下调至75元。面对降价是临时政策的质疑，贾国龙首次回应："已 降价的菜品不会再涨价，是长期的。同时，未来也会提供更好的附加服务，比如积极研发新 菜，打造欢乐温馨的就餐体验。当然，成本和品质注定了西贝不会变成一个低价 ...

炒股就看金麒麟分析师研报，权威，专业，及时，全面，助您挖掘潜力主题机会！ 12月25日午间消息，西贝风波已经过去100天。近日，西贝创始人贾国龙接受媒体采访。采访中，他表 达对这次风波的深刻反思。贾国龙表示当时不应该选择硬刚，未来会耐心听每位顾客的意见。 "我认错，向顾客认错，向员工认错，也向我自己认错"。贾国龙坦言，自己不应该和顾客硬刚，人都是 吃一堑长一智，未来不能再独断专行，并表示自己"长期忽视了顾客的声音"、"未来要耐心听每位顾客 的意见。" 为响应顾客对现制的要求，西贝在9月、10月先后对10余道产品进行现制调改。贾国龙表示："我们顺应 消费者的期待和要求，认真调改中央厨房，让门店多承担处理环节，回归烟火气。"但贾国龙也坦言， 作为一家连锁餐饮品牌，"西贝不可能完全脱离中央厨房，全部环节都由门店现做，因为管理难度会急 剧扩大，食品安全的风险会大幅增加，食品安全是底线。" 针对网友吐槽西贝价格贵，西贝也做出了积极响应，10月起对全国30余道产品降价，幅度近20%，客单 价从92元下调至75元。面对降价是临时政策的质疑，贾国龙首次回应："已降价的菜品不会再涨价，是 长期的。同时，未来也会提供更好的附加服 ...

炒股就看金麒麟分析师研报，权威，专业，及时，全面，助您挖掘潜力主题机会！ 12月25日午间消息，西贝风波已经过去100天。近日，西贝创始人贾国龙接受媒体采访。采访中，他表 达对这次风波的深刻反思。贾国龙表示当时不应该选择硬刚，未来会耐心听每位顾客的意见。 "我认错，向顾客认错，向员工认错，也向我自己认错"。贾国龙坦言，自己不应该和顾客硬刚，人都是 吃一堑长一智，未来不能再独断专行，并表示自己"长期忽视了顾客的声音"、"未来要耐心听每位顾客 的意见。" 为响应顾客对现制的要求，西贝在9月、10月先后对10余道产品进行现制调改。贾国龙表示："我们顺应 消费者的期待和要求，认真调改中央厨房，让门店多承担处理环节，回归烟火气。"但贾国龙也坦言， 作为一家连锁餐饮品牌，"西贝不可能完全脱离中央厨房，全部环节都由门店现做，因为管理难度会急 剧扩大，食品安全的风险会大幅增加，食品安全是底线。" 针对网友吐槽西贝价格贵，西贝也做出了积极响应，10月起对全国30余道产品降价，幅度近20%，客单 价从92元下调至75元。面对降价是临时政策的质疑，贾国龙首次回应："已降价的菜品不会再涨价，是 长期的。同时，未来也会提供更好的附加服 ...

Core Insights - After facing a public relations crisis for over two months, the operational situation of Xibei is gradually returning to normal, with customer traffic recovering due to various measures taken by the company [2][9] Group 1: Customer Traffic Recovery - Xibei's customer traffic significantly declined after the controversy on September 10, but began to recover from late September due to adjustments in menu items, price changes, and promotional activities [2][4] - By October, the restaurant's occupancy rate reached around 70-80% during weekdays, with wait times of about 15 minutes observed in some locations [2] - In November, customer traffic remained stable compared to the same period last year, despite the cessation of large discounts [2] Group 2: Pricing and Promotions - The increase in customer traffic is largely attributed to significant price reductions and the distribution of coupons [4][9] - Xibei reported that 70% of its sales in October and November came from member consumption, indicating a strong reliance on loyalty programs [4] - The promotional campaign "Xibei Treats You to Dinner" offered customers a 100 yuan dining voucher with any purchase, which led to a surge in customer visits [5][9] Group 3: Menu Adjustments and Pricing Strategy - Xibei has reduced prices on 41 menu items, with price cuts ranging from 8.4% to 26.9% [6][9] - The average customer spending has decreased to approximately 75 yuan due to these price adjustments [6][9] - The company has also implemented a strategy to attract families, with a focus on children's meals and special birthday services [10][13] Group 4: Employee Management and Internal Challenges - The recent crisis has posed challenges for frontline employees, necessitating additional training in food preparation and customer service [13] - To support employees affected by the crisis, Xibei has introduced various subsidies and bonuses, including a "compensation award" for those facing extreme criticism [14][15] - The company is also focusing on optimizing its store operations, having closed several locations while planning to open new ones [16]