忠诚度计划

Search documents
爱彼迎(ABNB.US)北美业务拖后腿!Q3指引超预期股价却遭盘后跳水
Zhi Tong Cai Jing· 2025-08-06 23:39
爱彼迎(ABNB.US)发布优于预期的第三季度业绩展望,夏季旅游需求表现强劲,但警告称由于去年同期基数较高,今年晚些时候增速可能难以维持。财报显 示,公司第二季度预订夜数和座位总数增长7.4%,达到1.344亿。营收为31亿美元,高于预期的30.3亿美元。净利润为6.42亿美元,分析师预期为5.993亿美 元。 该公司表示,截至9月30日的季度,其关键指标——预订间夜量和体验人次增长率预计将较第二季度7.4%的水平保持"相对稳定",这与华尔街预期的7%增幅 基本一致。 第三季度营收预计在40.2亿至41亿美元之间,中值亦超过分析师平均预期。爱彼迎在信中表示:"展望第三季度,当前需求趋势令人鼓舞",并指出7月北美 地区预订间夜量增速加快。 但公司预计本季度末至第四季度将面临更严峻的同比基数压力,"下半年增长率将承压"。去年下半年,随着游客最终兑现被推迟的旅行计划,爱彼迎业绩异 常强劲。 该股盘后下跌6.3%。爱彼迎同时宣布新的60亿美元股票回购计划,此前其二季度自由现金流超预期达10亿美元。 此次财报发布前,同业Booking Holdings刚给出平淡预期,警告经济不确定性加剧将抑制旅行需求。 爱彼迎称,二季 ...
Wingstop(WING) - 2025 Q2 - Earnings Call Transcript
2025-07-30 15:00
Financial Data and Key Metrics Changes - System-wide sales increased by 13.9% to $1.3 billion, while same-store sales declined by 1.9% for the quarter [6][25] - Total revenue increased by 12% to $174.3 million compared to the prior year [26] - Adjusted EBITDA rose by 14.3% to $59.2 million, and adjusted EPS was $1 per diluted share, a 1.6% increase year-over-year [28] Business Line Data and Key Metrics Changes - Company-owned restaurant sales increased by $2.6 million due to same-store sales growth of 3.6% [26] - Cost of sales as a percentage of company-owned sales was 75.2%, a decline of 70 basis points [27] - The implementation of the Wingstop Smart Kitchen has led to a consistent average ticket time of ten minutes in company-owned restaurants [27][14] Market Data and Key Metrics Changes - The company opened 129 net new restaurants globally in the second quarter, marking a nearly 20% growth rate [7][20] - The international business is showing strong demand, with new restaurants in Sydney and Paris exceeding expectations [21][22] - The average unit volume (AUV) has surged over $2 million, with a target of reaching $3 million [24][19] Company Strategy and Development Direction - The company aims to scale brand awareness, drive menu innovation, expand delivery channels, and invest in digital transformation [7][19] - The focus remains on executing long-term strategies to become a top 10 global restaurant brand [22][31] - The company is set to pilot a new loyalty program in Q4 2025, with a full launch planned for 2026 [18][56] Management's Comments on Operating Environment and Future Outlook - Management acknowledged uncertainty in consumer behavior and spending habits but remains focused on controllable factors [8][20] - The company expects to return to positive same-store sales growth as the year progresses, particularly in Q4 [30][88] - Confidence in achieving the adjusted EBITDA growth rate exceeding 15% versus 2024 [31] Other Important Information - The company has increased its quarterly dividend from $0.27 to $0.30 per share, reflecting the strength of its business model [29] - The demand for new restaurant openings remains strong, with over 95% of new units opened by existing brand partners [20][24] Q&A Session Summary Question: Clarification on third quarter guidance and confidence in trends - Management noted some softness in consumer demand but expects to return to growth as comparisons ease in the latter part of Q3 [38][39] Question: Impact of Smart Kitchen on sales - Early results from the Smart Kitchen indicate improvements in speed and guest satisfaction, with significant benefits expected after four months of implementation [41][42] Question: Unit growth and franchisee demand - The company is encouraged by the pace of development and the strength of unit economics, with a record pipeline of sold commitments [50][52] Question: Reception of value deals and impact on average ticket - The 20 for 20 bundle performed well, leading to higher average checks and demonstrating the company's ability to showcase value without sacrificing margins [62] Question: Addressing consumer pressure and promotional strategies - Management emphasized the importance of value initiatives and flavor innovations to engage consumers and address price sensitivity [90][92]
Domino's Pizza Posts 5.5% EPS Decline
The Motley Fool· 2025-07-23 01:49
Domino's Pizza (DPZ 3.94%), the world's largest pizza delivery company, released its second quarter results for fiscal 2025 on July 21, 2025. The main takeaway was modest headline misses on both revenue and earnings per share (GAAP). Revenue was $1,145.1 million. Revenue was slightly below analyst estimates, and revenue increased from $1,097.7 million in the second quarter of 2024 to $1,145.1 million in 2025. Diluted earnings per share (GAAP) came in at $3.81, missing the $3.94 GAAP consensus estimate and f ...
Sprouts Farmers Market (SFM) 2025 Conference Transcript
2025-06-04 10:15
Summary of Sprouts Farmers Market Conference Call Company Overview - **Company**: Sprouts Farmers Market - **Industry**: Natural and Organic Grocery Retail - **Store Count**: Approaching 500 stores with a growth rate of nearly 10% [2][3] Key Points and Arguments Business Strategy and Target Market - Sprouts focuses on a specific target market of health enthusiasts and innovation seekers, representing a $200 billion segment within a $1.4 trillion marketplace [4][5] - The company emphasizes understanding its target customers and tailoring products to meet their dietary needs, such as keto, paleo, vegan, and organic options [5][9] - Fresh produce accounts for 20% of sales, highlighting the importance of freshness in their product offerings [6] Product Sourcing and Brand Strategy - Sprouts has established a "foraging team" to balance private brand products with small, entrepreneurial brands, launching 7,500 new items last year [10][11] - The company aims to be a destination for innovative products, receiving 65,000 applications for new products, but only managing 7,500 [11][12] - The private brand strategy has shifted from commodity equivalents to differentiated products, enhancing brand identity [10] Consumer Behavior and Market Resilience - Despite economic uncertainties, Sprouts has not observed significant changes in consumer behavior, indicating resilience among health-focused customers [18][19] - The company expects continued growth in health-conscious consumers, with a focus on longevity and wellness across demographics [20][21] Product Trends and Sales Performance - Over 50% of produce sales are now organic, with significant growth in gluten-free and keto products [24] - The company is also seeing success in non-alcoholic beverages and attribute-based products across various categories [25] Pricing and Competitive Position - Sprouts maintains a strong focus on produce pricing, ensuring competitive positioning against conventional grocers [27][28] - The company differentiates itself by offering unique products that are not widely available elsewhere, allowing for a unique pricing strategy [29][30] Growth and Expansion Plans - Sprouts plans to open 1,200 to 1,400 new stores, with a focus on the Midwest and Northeast regions, starting in 2027 [60][61] - The company is adapting its store size to 23,000 square feet to facilitate easier execution in new markets [67] Digital Growth and Customer Engagement - Strong growth in digital sales is attributed to a differentiated product assortment and brand trust in fresh produce [73][74] - The average basket size for online orders is approximately double that of in-store purchases, indicating a strong demand for convenience [76] Loyalty Program - A new loyalty program is set to launch, aimed at personalizing customer experiences and enhancing engagement [48][49] - The program is expected to provide insights into customer preferences, allowing for tailored marketing and product offerings [53][54] Capital Allocation and Financial Strategy - The company prioritizes investments in store growth, supply chain, and technology, while also considering share repurchases and potential M&A opportunities [80][84] - Sprouts aims to maintain a stable EBIT margin while reinvesting in long-term growth initiatives [41][42] Additional Important Insights - Sprouts is committed to local sourcing and building relationships with growers in new markets to maintain its farmers market appeal [68][70] - The company is focused on enhancing its supply chain capabilities to improve product freshness and availability [44][45] This summary encapsulates the key insights and strategic directions discussed during the conference call, highlighting Sprouts Farmers Market's commitment to health-focused retailing and its proactive approach to market challenges and opportunities.
Ulta Beauty:盈利拐点催化,首次评级为“买入”
美股研究社· 2025-05-09 11:43
Core Viewpoint - Ulta Beauty is expected to experience a temporary decline in earnings per share (EPS) in fiscal year 2025 due to significant investments under the "Ulta Beauty Unleashed" strategy, but a strong recovery is anticipated in fiscal year 2026, outperforming market expectations [2][3][11] Group 1: Financial Projections - EPS for fiscal year 2025 is projected to be $22.70, a decrease of 10.4% from fiscal year 2024, while fiscal year 2026 EPS is expected to rebound to $24.50, exceeding Wall Street's forecast by 7.3% [3][11] - Analysts are using a blended price-to-earnings (P/E) ratio of 16.5x for fiscal year 2025 and 20.0x for fiscal year 2026, leading to a target price of $432.81, representing a 12% upside [7][9] Group 2: Strategic Initiatives - The "Ulta Beauty Unleashed" strategy is expected to drive high-margin revenue growth through enhanced e-commerce capabilities and a robust loyalty program with 44.6 million members [2][4] - Cost optimization initiatives aiming for $200 million to $250 million in savings will fully materialize in fiscal year 2026, further improving operating profit margins [3][4] Group 3: Market Position and Competitive Landscape - Ulta's loyalty program is a significant asset, providing detailed customer insights that enable personalized marketing strategies, enhancing customer engagement and loyalty [4][5] - The upcoming Mirakl e-commerce platform will allow Ulta to expand its product offerings without increasing inventory risks, differentiating it from competitors [6] Group 4: Risks and Market Dynamics - The competitive landscape remains intense, with pressures from new entrants and established players, which could impact market share and profitability [9][10] - Macro pressures, including high debt levels and cautious consumer spending, may pose risks to the anticipated recovery in high-margin beauty products [10]
Sweetgreen(SG) - 2025 Q1 - Earnings Call Transcript
2025-05-08 22:02
Financial Data and Key Metrics Changes - Total revenue for the first quarter was $166.3 million, up from $157.9 million in the same period last year, reflecting a year-over-year increase [30] - Same store sales declined by 3.1%, with a 3.4% benefit from menu price increases and a negative 6.5% impact from traffic and mix [30] - Restaurant level profit margin was 17.9%, compared to 18.1% a year ago, while restaurant level profit increased by 4% year over year to $29.7 million [31] - Net loss for the quarter was $25 million, an improvement from a loss of $26.1 million in the prior year [32] - Adjusted EBITDA was $300,000 for the first quarter, indicating slight profitability [33] Business Line Data and Key Metrics Changes - Five new restaurants were opened, bringing the total to 251 [11] - The average unit volume in the first quarter was $2.9 million [31] - The Infinite Kitchen format is showing strong performance, delivering higher digital sales and operational efficiencies compared to traditional formats [12][37] Market Data and Key Metrics Changes - Same store sales grew in more than half of the markets, particularly in the Upper Midwest, Texas, and Colorado, which all experienced double-digit growth [30] - The company noted a decline in sales trends in major markets like New York, Boston, and Los Angeles, attributed to broader consumer slowdown [9][62] Company Strategy and Development Direction - The company aims to revolutionize fast food through menu and technology innovation, strengthen guest connection, and strategically expand its footprint [10] - Plans for 2025 include entering three new markets (Sacramento, Phoenix, Cincinnati) and opening at least 40 new restaurants, with 20 featuring the Infinite Kitchen [14] - The company is focusing on menu innovation, including the recent launch of Ripple Fries and a collaboration with a Michelin-starred Korean steakhouse [15][18] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the uncertain macro environment and declining consumer sentiment, which has impacted sales [27][39] - The company remains confident in its ability to deliver long-term value through its loyalty program and menu innovations [28][41] - Management expects a challenging second quarter but anticipates a recovery in the latter half of the year due to easier comparisons and seasonal menu launches [71] Other Important Information - The company has launched a reimagined loyalty program, SG Rewards, which has seen strong adoption with 20,000 new digital customers added weekly [21][103] - The implementation of an AI-powered workforce management system is expected to enhance operational efficiency and reduce absenteeism [23] Q&A Session Summary Question: Clarification on tariff impacts on build-out costs - Management clarified that the build-out cost for new restaurants will see a 10% increase due to tariffs, with specific impacts on the Infinite Kitchen format [46][47] Question: Plans for mid to lower-priced menu items - Management indicated that they are exploring seasonal menu options and loyalty program promotions to introduce more mid to lower-priced items [52][56] Question: Geographic performance differences - Management noted that Los Angeles is still recovering from the wildfires, while changes in DC performance were also observed [62][63] Question: Sales cadence expectations for 2025 - Management expects a challenging second quarter but anticipates improvement in the latter half of the year due to seasonal offerings and the loyalty program [71] Question: Impact of tariffs on Infinite Kitchen deployment - Management confirmed that current tariff structures would not change the deployment strategy for Infinite Kitchens [74] Question: Updates on capital allocation and investment priorities - Management reiterated the commitment to 15% to 20% annual unit growth, emphasizing strong returns on capital for new stores [100][101]
Sweetgreen(SG) - 2025 Q1 - Earnings Call Transcript
2025-05-08 22:00
Financial Data and Key Metrics Changes - Total revenue for Q1 2025 was $166.3 million, up from $157.9 million in Q1 2024, reflecting a year-over-year increase [28] - Same store sales declined by 3.1%, with a 3.4% benefit from menu price increases and a negative 6.5% impact from traffic and mix [28] - Restaurant level profit margin was 17.9%, compared to 18.1% a year ago, with restaurant level profit increasing by 4% year over year to $29.7 million [29] - Net loss for the quarter was $25 million, an improvement from a loss of $26.1 million in the prior year [30] - Adjusted EBITDA was $300,000 for the first quarter, indicating slight profitability [31] Business Line Data and Key Metrics Changes - Five new restaurants were opened, bringing the total to 251 [9] - The average unit volume (AUV) for the first quarter was $2.9 million [28] - The Infinite Kitchen format showed strong performance, delivering higher digital sales and operational efficiencies [11][34] Market Data and Key Metrics Changes - Same store sales grew in more than half of the markets, particularly in the Upper Midwest, Texas, and Colorado, which all experienced double-digit growth [28] - Los Angeles continued to be impacted by the aftermath of wildfires, affecting sales performance [57] Company Strategy and Development Direction - The company’s strategic pillars for 2025 include menu and technology innovation, strengthening guest connection, and expanding its footprint [8] - Plans to enter three new markets (Sacramento, Phoenix, and Cincinnati) and open at least 40 new restaurants, including 20 with the Infinite Kitchen format [13] - The company aims to enhance its loyalty program and menu innovation to drive customer engagement and sales [20][26] Management's Comments on Operating Environment and Future Outlook - The macro environment remains uncertain, with April sales trends reflecting a broader consumer slowdown [7] - Management expressed confidence in the long-term value delivery despite current challenges, emphasizing operational excellence and continuous improvement [7][25] - The company anticipates flat same store sales growth for the fiscal year, with revenue guidance between $740 million and $760 million [38] Other Important Information - The company launched a reimagined loyalty program, SG Rewards, which has seen strong adoption with 20,000 new digital customers added weekly [20] - The company is focused on optimizing operations and enhancing guest experience through technology and menu innovation [22][21] Q&A Session Summary Question: Clarification on tariff impacts on build-out costs - The build-out cost for new restaurants is expected to increase by approximately 10% due to tariffs, with specific impacts on the Infinite Kitchen format [42][44] Question: Plans for mid to lower-priced menu items - The company is exploring opportunities to introduce mid to lower-priced items through seasonal menus and loyalty programs, without presenting them as a traditional value menu [49][51] Question: Geographic performance differences - Notable performance differences were observed in Los Angeles due to wildfires and changes in Washington DC, where older stores experienced a decline [57][58] Question: Sales cadence expectations for 2025 - The second quarter is expected to be challenging, but the company anticipates improved performance in the second half of the year due to easier comparisons and seasonal menu launches [66] Question: Impact of tariffs on Infinite Kitchen deployment - Current tariff structures will not change the deployment strategy for Infinite Kitchens, as the return on capital remains favorable [68] Question: Updates on capital allocation and investment priorities - The company maintains a growth target of 15% to 20% for new unit openings, with strong returns on capital supporting this strategy [92][95] Question: Metrics on the SG Rewards program - The loyalty program has successfully acquired 20,000 new digital customers weekly, providing valuable data for customer engagement and menu development [96][98]
Dutch Bros(BROS) - 2025 Q1 - Earnings Call Transcript
2025-05-07 22:00
Financial Data and Key Metrics Changes - In Q1 2025, total revenue increased by 29% year-over-year to $355 million, representing an $80 million increase compared to the same quarter last year [32] - Adjusted EBITDA for Q1 was $63 million, a 20% increase year-over-year, reflecting strong operational performance [34] - System same shop sales growth was 4.7%, with transaction growth of 1.3% and ticket growth of 3.4% [33] Business Line Data and Key Metrics Changes - Company-operated same shop sales grew by 6.9%, with transaction growth contributing 3.7% [35] - Company-operated shop contribution was $96 million, a 30% increase year-over-year [35] - Beverage, food, and packaging costs accounted for 25% of company-operated shop revenue, which is 70 basis points favorable year-over-year [35] Market Data and Key Metrics Changes - The company opened 30 new shops in Q1, bringing the total system shop count to 1,012 [32] - The company anticipates maintaining the pace of new shop openings in Q2 and expects to open at least 160 system shops in 2025 [32][42] Company Strategy and Development Direction - The company aims to open a total of 2,029 shops by 2029, focusing on sustainable transaction growth and addressing structural barriers [7] - A strategic investment in real estate capabilities and market planning is expected to enhance new shop productivity and support accelerated growth [16] - The company is focusing on foundational transaction-driving initiatives, including innovation, paid advertising, and the Dutch rewards program [17] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the brand's ability to thrive despite a dynamic external environment, citing strong customer loyalty and brand enthusiasm [6] - The company is mindful of potential uncertainties in the broader consumer environment but has seen strong traffic trends into April [33][114] - Management believes that the combination of strong cash generation and liquidity will support continued growth [41] Other Important Information - The company has a robust training program for its employees, which is seen as a key differentiator in customer service [12] - The Dutch rewards program accounted for approximately 72% of system transactions, indicating its effectiveness in driving customer engagement [22] Q&A Session Summary Question: Clarification on second quarter expectations - Management feels good about the momentum into Q2, with traffic trends aligning with expectations despite rolling off about 150 basis points of price [45][46] Question: New store productivity - New shop productivity was strong in Q1, with some of the best openings recorded, and management expects this trend to continue throughout the year [50] Question: Mobile order incrementality - Management noted that mobile order is driving increased frequency and rewards sign-ups, particularly benefiting morning traffic [56][60] Question: Labor costs and leadership investments - Management indicated that recent investments in shop leadership compensation are expected to offset labor cost increases, maintaining a flat trajectory moving forward [66] Question: Food opportunity and margin profile - Management is strategically launching food offerings to capture additional beverage opportunities while managing complexity, with food margins being lower than beverage margins but still contributing positively overall [94] Question: Brand resilience in a slowing macro environment - Management expressed confidence in the brand's value proposition and its ability to resonate with customers despite broader economic challenges [105][108]
Dine Brands(DIN) - 2025 Q1 - Earnings Call Transcript
2025-05-07 14:02
Financial Data and Key Metrics Changes - In Q1, EBITDA decreased to $54.7 million from $60.8 million in the same quarter last year [12] - Revenues increased by 4% to $214.8 million compared to $206.2 million in the prior year [28] - Adjusted free cash flow was $14.6 million, down from $29.7 million in the same period last year [30] - Adjusted diluted EPS for Q1 was $1.03 compared to $1.33 for the same quarter of the previous year [29] Business Line Data and Key Metrics Changes - Applebee's reported a 2.2% decline in comp sales, while IHOP posted a negative 2.7% in comp sales [12][32] - Applebee's value mix increased from 28% to 34%, and IHOP's value mix increased from 16% to 19% [9] - Off-premise comp sales at Applebee's increased by 3.7% compared to last year [12] Market Data and Key Metrics Changes - Approximately 13% of IHOP's and 10% of Applebee's annual market basket comes from international markets [10] - Applebee's commodity costs increased by 0.5%, while IHOP's commodity costs increased by 8.4% compared to the prior year [33] Company Strategy and Development Direction - The company is focusing on three key priorities: elevating guest experience, enhancing menu and value programs, and better communicating brand value [7] - The company is committed to remodeling Applebee's restaurants and has initiated a reimaging incentive program for franchisees [31][25] - The dual brand concept is being expanded, with plans to open 13 additional dual brands and complete 10 dual conversions this year [20] Management's Comments on Operating Environment and Future Outlook - Management noted that consumer confidence has declined, affecting spending, particularly among lower-income guests [8] - Despite challenges, management expressed optimism about the positive momentum seen in sales and traffic in March and April [9][41] - The company is maintaining its full-year financial guidance at this time [35] Other Important Information - The company is actively monitoring global trade tensions and their potential impact on operations, confirming that only a small portion of their market basket is sourced internationally [10] - The company has implemented projects resulting in over $14 million of annualized savings across both systems in 2025 [35] Q&A Session Summary Question: Context on Applebee's performance in April - Management noted modest improvement in January, pressure in February, and a significant improvement in March that continued into April, driven by promotions and off-premise sales [41][42] Question: IHOP's same-store sales guidance - Management indicated that the positive trend in traffic is driven by the success of the house faves menu and ongoing marketing efforts [49][55] Question: Value proposition at both brands - Management emphasized the importance of listening to consumers and evolving the value proposition based on feedback and market conditions [60][62] Question: Franchisee sentiment and development demand - Management expects a healthy mix of dual brands and single brands, with ongoing interest from franchisees in new openings [66][68] Question: Applebee's remodel package details - The remodel package is expected to cost between $200,000 to $300,000 per location, with incentives for franchisees [71][72] Question: Average check growth expectations - Management indicated that menu pricing increases are expected to normalize in the low single-digit range moving forward [75]
Dine Brands(DIN) - 2025 Q1 - Earnings Call Transcript
2025-05-07 14:00
Financial Data and Key Metrics Changes - In Q1 2025, EBITDA decreased to $54.7 million from $60.8 million in the same quarter last year [13] - Revenues increased by 4% to $214.8 million compared to $206.2 million in Q1 2024 [28] - Adjusted free cash flow was $14.6 million, down from $29.7 million in the prior year [30] - Adjusted diluted EPS for Q1 2025 was $1.03, compared to $1.33 in Q1 2024 [29] Business Line Data and Key Metrics Changes - Applebee's reported a 2.2% decline in comp sales, while IHOP posted a negative 2.7% in comp sales [13][32] - Off-premise comp sales at Applebee's increased by 3.7%, driven by promotions [13] - IHOP's house faves value menu contributed to traffic growth, outperforming the family dining segment [18] Market Data and Key Metrics Changes - The value mix at Applebee's increased from 28% to 34%, while IHOP's value mix rose from 16% to 19% [9] - Approximately 13% of IHOP's and 10% of Applebee's annual market basket is sourced internationally [11] Company Strategy and Development Direction - The company is focused on three key priorities: elevating guest experience, enhancing menu and value programs, and better communicating brand value [7] - The dual brand concept is being expanded, with plans for 13 additional dual brands and 10 conversions this year [21][23] - The company is committed to remodeling Applebee's restaurants and has introduced an early adopter incentive for franchisees [31][75] Management's Comments on Operating Environment and Future Outlook - Management noted that consumer confidence has declined, affecting spending, particularly among lower-income guests [8] - Despite challenges, there was positive momentum in sales and traffic in March and April [9][94] - The company maintains its full-year financial guidance, indicating confidence in its strategic initiatives [35] Other Important Information - The company is actively monitoring global trade tensions and their potential impact on costs, with a small portion of market basket sourced internationally [10] - The company has implemented cost-saving initiatives resulting in over $14 million of annualized savings across both systems [34] Q&A Session Summary Question: Context on Applebee's performance in April - Management noted modest improvement in January, pressure in February, but a significant improvement in March that continued into April, driven by promotions and off-premise sales [41][42] Question: IHOP's same-store sales guidance - Management confirmed confidence in IHOP's guidance due to traffic momentum and successful marketing initiatives [50][56] Question: Value proposition at both brands - Management emphasized the importance of evolving the value proposition based on consumer feedback and market conditions [59][63] Question: Applebee's remodel package details - The remodel package is expected to cost between $200,000 to $300,000 per franchisee, with incentives provided for early adopters [72][75] Question: Average check growth expectations - Applebee's check increased slightly, while IHOP's check dropped due to a shift in product mix [77] Question: Operational simplification examples - Management highlighted improvements in ordering speed through technology and operational flow enhancements [81][84] Question: Future direction for Club Applebee's - The company plans to enhance Club Applebee's with more personalized marketing and exclusive offers for members [87][92]