聚焦"无微不至"，在服务体验上做"加法"。中心摒弃"坐等上门"的传统模式，将服务触角向前端、细微处延伸。在入口处设立集咨询、引导、辅导、帮办 于一体的"无忧导办台"，由业务骨干担任"首席服务官"，主动上前，精准识别办事需求。针对重点项目和特殊群体，提供"一对一"全流程免费代办服务， 变"企业群众跑"为"专职人员跑"。设立"'办不成事反映专窗"，专门受理那些非标准化、流程复杂、涉及多部门的"疑难杂症"事项。建立"首接负责、内部 流转、协同会商、限时办结"机制，确保复杂问题"有窗可询、有人可找、有章可循、有期可果"，杜绝"踢皮球"现象。围绕"开办企业"、"不动产登记"等高 频办事场景，将涉及多个审批环节的事项整合为"一件事"，制作通俗易懂的"情景式"办事指南和流程图，提供套餐式、主题式集成服务，让企业群众"一 看就懂、一次就办"。 聚焦"智慧赋能"，在办事环节上做"减法"。大力推动数字技术与政务服务深度融合，让数据多跑路，群众少跑腿。在现有预约、查询功能基础上，深度开 发帮棣好小程序，推动更多高频事项全流程"掌上办、指尖办"。优化升级自助服务区，引进更多功能集成、操作简便的自助终端，覆盖社保、税务、营业 执照打印 ...

打通社保服务覆盖中的"最后一公里"。 在上海，越来越多的市民在办理社保业务时，会自然地走进家门口的银行网点。查询参保缴费记录、打印养老金领取证明、为企业新员工办理参保登记…… 这些原本需要前往社保中心的事项，正在通过"社银直联"全面下沉，实现"在生活圈里办社保"。 近年来，随着上海政务服务数字化水平不断提升，社保业务的网上办理率已超过九成。然而，面对大量不熟悉智能手机的老年居民、对社保政策不够熟悉的 企业新人力资源人员，线上渠道的便利仍无法完全替代线下指导。如何在"应上尽上"的前提下，进一步满足多元化办事需求？上海给出的路径是通过银行渠 道构建社保服务的线下"毛细血管"。 "目前，上海市社保中心已会同全市13家主要银行，在全市布局超过2100个'社银直联'服务网点，几乎覆盖所有城区，形成从社区、园区到商务楼宇的全链 路服务体系。"上海市社保中心主任程征东介绍称，依托这一体系，曾经碎片化的线下服务正在被有机整合，形成可达性更强、便利度更高的社保服务网 络。 在大量社区型网点中，社保自助服务设备成为居民日常办理的主要入口。根据上海市社保中心的数据，目前全市已有2081个基层银行网点设立社保自助服务 专区，可办理个 ...

Core Points - The new policy for online entry card submission for foreign travelers in Chengdu has been implemented, significantly reducing the waiting time at border control [1][2] - Foreign travelers can now complete their entry information online before arriving in China, using various platforms such as the National Immigration Administration website and mobile applications [1][2] - The Chengdu border inspection station has enhanced facilities to support this new policy, including WiFi kiosks and public smart terminals for those who cannot fill out the form online [2] Group 1 - The online entry card submission policy aims to streamline the entry process for foreign travelers, allowing them to bypass traditional paper forms and long queues [1][2] - The first passenger to experience this new policy was a Malaysian traveler who successfully submitted his entry information online before landing [1] - The Chengdu aviation port has expanded its international routes to 99, with over 5.66 million inbound and outbound passengers this year, marking a year-on-year increase of 12.1% [2] Group 2 - The Chengdu border inspection station has coordinated with airport operators to ensure the effective implementation of the online entry card policy [2] - Additional resources, such as 24-hour online support for inquiries related to the new policy, have been established to assist travelers [2] - The growth in international flight routes and passenger numbers positions Chengdu as a leading aviation port in the central and western regions of China [2]

Core Viewpoint - The article highlights the successful implementation of an online system for retail pharmacy licensing in Shaanxi Province, marking a significant improvement in administrative efficiency for the pharmaceutical industry [1] Group 1: System Implementation - Ankang Hualong Pharmaceutical Chain Co., Ltd. is the first company in Shaanxi Province to complete all licensing procedures online for retail pharmacy establishment [1] - The new system allows for the simultaneous processing of multiple licenses, including drug operating permits and medical device licenses, which previously required separate submissions to various departments [1] Group 2: Efficiency Improvements - The new "one-stop" system reduces the required application materials by 40% and shortens processing times by over 50% [1] - The system is designed to streamline the process with features such as "one notification, one application form, one set of materials, one window (or terminal) for acceptance, one inspection, and one network for processing" [1] Group 3: Future Plans - The provincial drug administration plans to promote this system across the entire province to enhance the quality and efficiency of government services in the pharmaceutical sector [1]

Core Points - The Guangxi government has launched a WeChat mini-program aimed at providing convenient services for citizens and businesses, which has completed its development and is currently in a one-month trial operation from August 6 to September 6 [1] - The mini-program features three main sections: "Homepage," "Enterprise," and "My," designed to enhance user experience through information dissemination, service facilitation, and interactive communication [1][2] Group 1: Homepage Features - The "Homepage" serves as the core functional entry point, focusing on high-frequency needs of citizens and businesses, offering practical services such as government suggestions, weather updates, and streamlined access to administrative services [1] - The "Policy Service" module consolidates various policies beneficial to enterprises and citizens, making it easier to find relevant information [1] Group 2: Enterprise Services - The "Enterprise" section is dedicated to market entities, featuring "Business Policies" and "Enterprise Services" for easy access to various support policies categorized by the business lifecycle [1] Group 3: Personalized Services - The "My" section emphasizes personalized features and service management, including news updates, subscription options for policy themes, and a quick feedback mechanism for user interaction [2]

Core Points - The article discusses the introduction of a new "no-application, seamless handling" model for ordinary freight companies in Hangzhou, aimed at simplifying the inter-district migration process for businesses [1][2] - This model leverages Hangzhou's electronic license and government data sharing systems to enable automatic processing of migration requests, significantly reducing the time and effort required from businesses [1][2] Group 1 - The new model allows companies to complete the migration process with "zero trips, zero materials, and zero waiting," transforming the previous lengthy process into an instantaneous one [1][2] - The system automatically updates all relevant data and licenses once a business changes its registered address with the market supervision department, streamlining the entire process [1][2] - Since the launch of this feature, seven freight companies and 76 vehicles have already utilized the "seamless handling" migration, receiving positive feedback for its efficiency [2] Group 2 - In addition to the migration model, Hangzhou's transportation department has introduced 41 other high-frequency services that also follow the "no-application, seamless handling" approach, enhancing overall operational efficiency [2] - The establishment of a dedicated "one-stop service" window aims to facilitate multi-department collaboration and improve the business environment, achieving a 100% resolution rate for issues faced by companies [2]

Core Insights - The transformation of government services in Heilongjiang Province is significantly improving the efficiency of retirement procedures, reducing the number of required visits and documents from 9 and 12 to just 1, and enabling completion via mobile applications [1][3][5] Group 1: Service Efficiency Improvements - The processing time for retirement applications has been reduced from 30 days to immediate completion, showcasing a substantial increase in efficiency [3] - The number of required documents for retirement procedures has been cut down from 12 to 1, and the number of processing steps has been reduced from 10 to 1 [3][5] - The average processing time for 21 key national matters has decreased from 37 working days to 6, with a reduction in required steps from 8 to 1 and documents from 23 to 5, resulting in an overall efficiency improvement of over 80% [5] Group 2: Digital Transformation and Integration - Heilongjiang Province is leveraging digital technologies such as big data and blockchain to enhance the online processing and approval of government services, allowing for a more streamlined experience for citizens [4][6] - The province has integrated 161 joint handling matters and connected 570 data interfaces, with 457 new interfaces developed to facilitate smoother operations [4][6] - The establishment of a "one-stop" service model allows for comprehensive handling of retirement-related matters, ensuring that all relevant services are interconnected and efficiently processed [3][5] Group 3: Collaborative Framework and Training - A dedicated task force has been established, comprising various government departments, to oversee the "one matter" retirement reform, ensuring coordinated efforts across agencies [2][6] - The implementation of a "123456" work system aims to enhance collaboration among 45 provincial departments and numerous service providers, facilitating high-quality reform [6][7] - Extensive training programs have been conducted, with over 7000 personnel trained to ensure effective execution of the new systems and processes [6][7]