Group 1 - In November, the company achieved a record high delivery of 51,706 vehicles, bringing the total cumulative delivery to over 900,000 units, indicating strong market recognition [1] - The AITO M9 model has delivered over 260,000 units, setting a new record for luxury vehicles in the 500,000 range, showcasing the company's commitment to user-centric values and high product quality [1] Group 2 - The company has upgraded its "Intelligent Enjoyment, Worry-Free Service" system, focusing on smart technology to create a comprehensive "new luxury service" throughout the vehicle lifecycle [2] - The introduction of a "central kitchen" model for dedicated service, a 24-hour online response system, and a big data diagnostic platform allows for proactive service and transparency in maintenance processes [2] - A purchase tax subsidy policy has been launched, offering up to 15,000 yuan for customers who complete their orders by December 31, ensuring user rights are protected [2] Group 3 - A case study highlighted the company's commitment to customer service, where a local care manager went above and beyond to ensure timely vehicle maintenance for a customer traveling from Shenzhen to Urumqi [3] - This reflects the company's philosophy of "wholeheartedly serving users," emphasizing the importance of customer satisfaction in their service model [3][4] Group 4 - The founder of the company emphasized that users are the foundation of the brand, reinforcing the idea that the company not only focuses on building quality vehicles but also on understanding and meeting user needs [4]

Group 1 - The AITO M8 has maintained its position as the best-selling SUV priced over 400,000 yuan for four consecutive months, with cumulative deliveries exceeding 70,000 units, indicating strong market performance [1] - The launch of the pure electric version of the AITO M8 in early September has further enhanced the product matrix of the AITO brand, showcasing advancements in smart manufacturing, battery technology, and charging network services [1] Group 2 - AITO is focused on creating a "new luxury service" that covers the entire vehicle lifecycle, driven by smart technology and continuous upgrades to its service processes [3] - The "AITO User Service" app allows users to make service appointments online, receive exclusive services without waiting, and enables remote diagnostics by engineers for real-time problem-solving [5] - The transparency in maintenance processes, including real-time updates on vehicle maintenance progress, aims to eliminate hidden costs and enhance user trust [5] Group 3 - AITO's service system is leading the industry by shifting from basic pre-sale and after-sale support to a comprehensive user experience upgrade, demonstrating a deep understanding of user needs [8] - The commitment to user-centric service is embodied in the actions of the service team, as seen in the case of six AITO vehicles traveling 4,000 kilometers to Xinjiang, where proactive service ensured customer satisfaction [6][8]

Core Viewpoint - The AITO brand has successfully delivered over 60,000 units of the M8 model, establishing itself as a trusted choice for family users and redefining the luxury service standard by surpassing traditional luxury brands [1][8]. Delivery Commitments - AITO has introduced "Six Delivery Commitments" to enhance customer trust and expectations, emphasizing that each delivery represents not just a product but also user confidence [3][4]. - The commitments include transparency in transactions, ensuring funds are securely processed through corporate accounts, and avoiding forced or bundled sales [4][5]. Quality of Delivery - AITO ensures high-quality vehicle delivery through a three-tier quality inspection process involving factory, logistics, and store teams, with a commitment to delivering vehicles with less than 30 kilometers on the odometer and a battery charge above 80% [5][6]. - The delivery process is streamlined to allow for efficient one-hour vehicle pickup, with online processing of paperwork to enhance customer convenience [5][6]. User Experience and Trust - Real user stories highlight AITO's commitment to service, such as a successful rescue operation in a remote area using the vehicle's satellite communication feature, showcasing the brand's dedication to customer safety and support [6][8]. - AITO has gained the trust of 700,000 users by prioritizing customer needs and providing sincere and professional service, reflecting the essence of a modern luxury automotive brand [8].

Core Insights - The core viewpoint of the articles is that the Wanjie M8 has successfully delivered over 60,000 units, establishing itself as a trusted choice for family users and redefining the luxury service standard by surpassing traditional luxury brands [1] Delivery Commitments - Wanjie has introduced "Six Delivery Commitments" to ensure a warm delivery experience for users, emphasizing that each delivery carries the trust and expectations of the user [4] - The commitments include transparency in transactions, with no bundled sales and clear cost breakdowns, ensuring users confirm every expense [7] - Payment safety is prioritized through public account payments to eliminate transaction risks [7] Quality of Delivery - Wanjie implements a three-tier quality inspection process involving factory, logistics, and store teams to guarantee high-quality vehicle delivery [7] - Vehicles are prepared meticulously before delivery, ensuring that the mileage does not exceed 30 kilometers and the battery is charged to at least 80% for optimal user experience [7] Efficient Pickup Process - The pickup process has been streamlined by moving cumbersome offline procedures online, allowing for a one-hour efficient pickup [8] - Users receive professional vehicle guidance through a combination of video and on-site explanations to help them quickly understand their vehicles [8] User Experience and Trust - Real user stories highlight Wanjie's attentive service, such as a successful rescue operation in a remote area using the vehicle's satellite communication eCall feature, showcasing the brand's commitment to user service [9] - Wanjie prioritizes user needs from daily services to extreme rescue situations, earning the trust of 700,000 users and defining the service essence of a new era luxury automotive brand [11]