旅游服务保障

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提供早餐、开放机关食堂、增开临时停车场……各地“多点发力”保障游客体验
Yang Shi Wang· 2025-10-04 04:17
央视网消息:为应对游客高峰和天气影响,各地景区多措并举,保障游客假期出行安全和旅游体验。 湖北:景区为游客提供热饮早餐 在湖北襄阳古隆中景区,工作人员提前熬煮好姜汁可乐装入纸杯,有序分发给游客,游客们手捧热饮,驱散了秋雨的寒意。为了最大程度 减少雨天对出游体验的影响,景区还组织志愿者开展流动服务,为游客免费发放雨衣,同时放置了多台吹风机与暖风机,方便游客及时烘干淋 湿的头发和衣物。 在恩施大峡谷景区,考虑到游客早起登山可能没时间吃早餐,景区每天清晨7点便在游客中心免费发放面包、鸡蛋和牛奶,每天能送出 4000多份,用一份热乎的早餐为游客开启活力满满的一天。 河南云台山:景区增开临时停车场 分时段预约购票 在河南云台山景区,国庆假期前三天,景区接待游客19.79万人次,其中自驾游客占85%以上。为应对自驾游客增多的情况,景区在原有 停车场的基础上增开8个临时停车场,共计可容纳3万余辆自驾车同时停放。此外,景区还利用智慧旅游管理系统,实行网上分时段预约购票, 日游客接待量限制在景区最大承载量的80%以内,同时联动多个部门保障假期出行,确保在高峰期为游客提供一个安全舒适的游览环境。 湖北赤壁:18元特色套餐吸引游客 ...
“双节”假期三亚多措并举提升服务保障
Hai Nan Ri Bao· 2025-09-29 01:58
提升服务品质,推动旅游体验"暖心升级"。三亚依托行业协会引导酒店、景区、旅行社等市场主体开展 暖心服务行动。酒店推广"提前预约入住""快速退房"等便捷措施,减少游客等待时间;景区推出"轻松游"行李 寄存服务,优化游览路线与标识系统,并提供热水、充电、医疗急救等基础保障,有效提升游览舒适度。同 时,"三亚放心游"平台完成功能升级,整合"文旅活动日历""景区客流可视化"等模块,强化"投诉处理+先行 赔付"双核功能,实现纠纷快速响应与高效处置。 强化市场监管,筑牢旅游安全"防护底线"。节前,三亚通过发布行业告诫书、开展食品安全专项整治等 举措,构建"商家承诺+全民监督+智慧监管"三位一体监管格局。运用"阳光厨房+云监管""物联网溯源电子 秤"等技术手段,严厉打击海鲜调包、缺斤短两等行为。在潜水、摩托艇、海鲜餐饮、汽车租赁等重点领域, 加强执法检查,严肃查处虚假宣传等违规行为,全力维护假日市场秩序与游客合法权益。 游客在三亚·亚特兰蒂斯游玩。海南日报全媒体记者 王程龙 通讯员 爱雯 摄 "双节"假期三亚多措并举提升服务保障 让游客出行顺心游玩舒心 海南日报讯(海南日报全媒体记者 李艳玫)"双节"期间,三亚多措并举提升 ...
海南酒店、景区、协会多线发力,筑牢游客安全防线
Hai Nan Ri Bao· 2025-08-26 01:13
Core Points - The tourism industry in Hainan is actively working to ensure the safety and comfort of visitors during adverse weather conditions, particularly during Typhoon "Jianyu" [2][3] - Various hotels and associations in Hainan are providing warm services and support to tourists, enhancing their overall experience despite the challenges posed by the typhoon [2][3][5] Group 1: Hotel and Service Response - Hotels in Sanya, such as Atlantis, are offering free shuttle services to assist guests in reaching the airport, showcasing a commitment to customer service [2] - The Westin Resort in Sanya has introduced indoor activities to keep guests engaged during the typhoon, demonstrating adaptability in service offerings [2] - The tourism industry associations in Sanya are calling for a collective effort to restore tourism operations and provide emotional support to affected tourists [3] Group 2: Recovery Efforts - Over 130 employees are engaged in cleanup efforts at the Sanya Daxiao Dongtian Scenic Area, with the main roads already restored for visitor access [4] - A total of 17 tourist attractions in Sanya are undergoing repairs, with some, like the Sanya International Duty-Free City and Atlantis, already resuming operations [4] - Sanya's tourism bureau has implemented special policies to assist tourists with cancellations due to the typhoon, including waiving cancellation fees and offering preferential room rates for rebookings [5]
刘非检查假期安全工作并看望慰问一线劳动者
Hang Zhou Ri Bao· 2025-05-06 02:43
Group 1 - The city leadership emphasizes the importance of safety production and risk management to ensure public safety during the holiday period [1][2] - The city is focusing on enhancing tourist service guarantees and improving visitor satisfaction and safety through better planning and traffic management [1] - The city is committed to supporting new employment groups and modernizing social governance to facilitate high-quality development [1] Group 2 - Major construction projects, such as the subway line, are prioritized to continue operations without interruption, highlighting the critical nature of safety in engineering projects [2] - The city is enhancing public safety measures, particularly in popular tourist areas and transportation hubs, to maintain social order during the holiday [2] - The city is implementing a 24-hour duty system for key departments to ensure accountability and effective response to emergencies [2]