《中国民航报》、中国民航网 记者郭瑛 报道：10月15日，南航正式发布新餐食、新体验、新举措等机 上餐饮服务焕新升级计划，以更高品质的餐食服务持续提升旅客飞行体验。 向，持续为旅客提供安全优质、丰富多元的餐食服务，让更多旅客乐享美好飞行。（编辑：许浩存 校 对：李佳洹 审核：程凌） 为了能更贴近旅客需求，南航启动"食尚品鉴官"计划，招募高频出行旅客、美食行业专家、知名航空博 主等，组建"食尚品鉴官"团队，通过"真实飞行品鉴""地面模拟品鉴"等沉浸式活动，共塑空中餐食研发 的新路径，持续推动航空餐食品质提升。发布会上，南航为首批品鉴官代表颁发了聘书，后续南航将继 续通过各种渠道邀约旅客和专业人士，加入到南航"食尚品鉴官"队伍，共同推动航空餐食改进。 （本文图片均由南航提供） "我们始终秉持'亲、和、精、细'的服务理念，将其作为贯穿旅客服务全流程的核心宗旨，持续推动服 务品质向更高标准迈进。我们密切关注旅客需求的变化与升级，致力于在每一个服务细节中注入温度与 匠心，不断优化餐食体验，以回应广大旅客的信任与期待。"南航服务质量管理部副总经理廖芳介绍， 下一步，南航将以更加开放包容的姿态，持续推进服务创新，围绕"新餐 ...

Core Insights - Shenzhen Airport achieved record-high passenger volume and flight numbers during the summer travel season, with over 11.2 million passengers and more than 76,000 flights from July 1 to August 31, 2025 [1] Group 1: Expansion of Route Network - The airport opened and increased multiple domestic and international routes to meet the rising travel demand, including new domestic routes to cities like Xilin Hot, Hami, and Lishui, and increased flight frequencies to popular tourist destinations [3] - Internationally, new routes were launched to destinations such as Male, Siem Reap, Yangon, and Chiang Mai, with the number of international and regional destinations exceeding 50 [3] - The entry of Emirates Airlines has enhanced the travel experience for passengers on the Shenzhen-Dubai route, showcasing the airport's growing network and partnerships [3] Group 2: Growth in Passenger Sources - The airport actively promoted its services in cities like Jiangmen and Zhongshan, resulting in 187,000 passengers from the Pearl River West Bank during the summer travel season, a 26.5% increase year-on-year [5] - Over 100,000 passengers from Hong Kong traveled to Shenzhen during the summer, reflecting a 6.4% year-on-year growth, indicating the airport's appeal to Hong Kong residents [5] Group 3: Service Quality Enhancements - Shenzhen Airport introduced various services to improve the travel experience, including a "3+N urgent passenger service" for late arrivals and a "worry-free travel" service for international passengers [8] - Special services were designed for families, including dedicated support for unaccompanied minors and elderly passengers, enhancing comfort and convenience [8] - The airport upgraded its international and regional waiting areas and introduced new dining and shopping options to enhance the overall passenger experience [9]

神州租车相关负责人表示："近年来，租车行业用户对服务细节的关注度正在不断提升。此次推出'服务 品质月'活动，正是基于大量用户调研及反馈，针对车辆清洁这一高频诉求进行的专项优化，将车辆清 洁从隐性承诺升级为显性标准，确保每一辆交到客户手中的车辆都经得起检验。" 本报讯(记者李春莲)近日，神州租车正式宣布在全国开展为期一个月的"脏必赔"服务品质月专项行动， 旨在大幅度提升租车行业车辆整洁标准，通过设立严苛的车辆整洁赔付保障机制，承诺"用户发现车辆 不达标可获三倍当单车辆整备费赔付"，确保每一位用户取车时，都能享受到整洁、舒适的用车体验。 深耕中国汽车租赁行业十余年，神州租车始终以用户需求为核心驱动力。依托覆盖全国340余城的服务 网络，持续引领出行体验升级。从开设首家24小时营业门店，到推行无员工服务点模式，再到落地不限 里程、信用免押、自助取还车等便捷功能，多项服务标准成为行业标杆。 作为国内规模最大的直营租车平台，神州租车依托近16万辆自有车队的管理经验，结合海量用户调研数 据，建立起了一套严格的车辆整备流程。每辆出库车辆，都必须经过外观漆面、内饰洁净度、设备功能 等在内的全维度、标准化检测。此次将车辆清洁标 ...

Core Viewpoint - Shenzhou Car Rental has launched a month-long "Dirty Must Compensate" service quality initiative starting May 9, aimed at significantly improving vehicle cleanliness standards in the rental industry [1][3] Group 1: Service Quality Initiative - The initiative includes a strict compensation mechanism where users can receive three times the vehicle preparation fee if they find the vehicle does not meet cleanliness standards [1][3] - The program is designed to ensure that every user enjoys a clean and comfortable vehicle experience upon pickup [1][3] Group 2: Operational Standards - Shenzhou Car Rental operates the largest direct rental platform in China with a fleet of nearly 160,000 vehicles, utilizing extensive user research to establish a rigorous vehicle preparation process [3] - Each vehicle must undergo comprehensive, standardized inspections covering exterior paint, interior cleanliness, and functional equipment before being released [3] Group 3: User Engagement and Feedback - During the service quality month, users can report any cleanliness issues within 10 minutes of vehicle pickup through a designated feedback channel, and if confirmed, they will receive the compensation while continuing to use the vehicle [3] - The compensation promise applies to all vehicle models and is implemented across 6,600 direct outlets nationwide, including high-traffic areas like train stations and airports [3] Group 4: Industry Leadership - Shenzhou Car Rental has been a leader in the Chinese car rental industry for over a decade, focusing on user needs and continuously upgrading the travel experience [3] - The company has maintained the top position in the China Brand Power Index for the car rental industry for 12 consecutive years, with over 170 million registered users [3]