尤其在旅游平台、航空公司、酒店预订、滑雪场、租车服务等冬季热门行业中，不少消费者会提前搜 索"XX公司+投诉"等关键词，了解其服务响应速度、问题解决能力及用户口碑，从而做出更稳妥的选 择。 随着冬季来临，冰雪游、温泉度假、年货采购等消费进入高峰，各类消费纠纷 【下载黑猫投诉客户 端】也呈上升趋势。尤其在旅游、电商、出行等服务领域，消费者容易因信息不对称、服务标准不统一 等问题遭遇"消费陷阱"。如何在付款前提前识别风险、避开常见纠纷，已成为现代消费者必备的自我保 护技能之一。 一、消费前查投诉，已成"新习惯" 过去，很多人习惯在消费遇到问题后才开始维权，但此时往往已造成时间、金钱甚至情感上的损失。如 今，越来越多的用户开始养成"消费前先查投诉"的习惯——就像订酒店前看评论、买商品前翻评价一 样，查看目标企业或品牌在黑猫投诉等平台上的历史投诉情况，已成为决策的重要参考。 这类平台通常具备信息聚合、数据公开、处理流程透明等特点，是目前普通消费者最常使用的查询渠 道。例如黑猫投诉，用户可通过其网站、App或微信/支付宝/抖音小程序便捷登录，查询企业历史投诉 内容与处理进展。所有投诉内容经脱敏后对外展示，消费者可基于企 ...

Core Insights - Expedia's third-quarter results exceeded expectations, leading to a nearly 15% surge in stock price after hours and extending to about 17% in pre-market trading, driven by strong bookings growth and an optimistic outlook [2][5] Group 1: Travel Demand - Travel demand remains robust, with Expedia booking 108.2 million room nights, an 11% year-over-year increase, and an average daily rate (ADR) of $209, indicating that travelers continue to spend despite rising costs [5] - Total gross bookings reached $30.7 billion, comprising $22.7 billion in lodging and $8 billion in non-lodging categories such as air travel, car rentals, and experiences [5] - Air ticket volume hit 14.4 million, reflecting a strong rebound in international and business travel [5] Group 2: Business Model Shift - The merchant model has become the leading booking model for Expedia, generating $18.9 billion in bookings, surpassing the agency model's $11.9 billion, which enhances pricing control and margins per transaction [6] - B2B bookings increased to $9.4 billion, accounting for approximately 31% of total bookings, highlighting Expedia's expanding role as a platform for other brands and loyalty programs [6] Group 3: Operational Performance - Expedia's operational metrics indicate strong growth in both consumer and partner segments, with a focus on converting high volume into sustainable, margin-rich earnings [7] - Despite the positive performance, competition from Booking Holdings and Google's travel ecosystem continues to exert pressure on marketing expenditures and profitability [6]

Core Viewpoint - Consumers often face challenges when needing to file complaints against companies, but there are multiple effective channels available for resolution [1] Group 1: Internal Customer Service - The first point of contact for most consumer disputes is the internal customer service of the company or platform, which is typically the most convenient and efficient way to address issues [2] - Many disputes can be resolved at this stage, especially simple issues like refunds, exchanges, or compensations, provided the company's attitude is positive [3] Group 2: Official Complaint Channels - When internal customer service fails to resolve the issue, official complaint platforms are the most formal and legally grounded options available [4] - The National 12315 platform is the most widely used consumer complaint system, addressing issues related to product quality, contract disputes, false advertising, inadequate service, and pricing problems [5] - For telecommunications issues, consumers can contact the 12300 platform, which is specifically tailored for complaints against service providers [6] - The 12328 platform is designated for transportation-related complaints, including issues with ride-hailing, taxis, and public transport [7] - Certain specialized issues require intervention from industry regulators, such as education-related complaints to the education bureau or financial disputes to the banking regulatory authority [8] Group 3: Third-Party Complaint Platforms - In addition to official systems, consumers can utilize social complaint platforms, with the most popular being the Black Cat Complaint platform, known for its simple process and transparency [9] - Consumers can initiate complaints by searching for the company name, selecting the issue type, and uploading evidence, with the status of the complaint visible to them [11] Group 4: Mediation and Legal Assistance - Consumer associations primarily serve as mediation bodies for disputes where both parties are willing to communicate but cannot reach an agreement [12] - In cases of fraud, malicious withdrawal, or deliberate harm to consumer rights, consumers can report to the police, while significant disputes may require legal action such as arbitration or court litigation [13] Group 5: Conclusion - The most important factor in filing a complaint is selecting the appropriate channel based on the specific issue at hand, with internal customer service being the most efficient, official platforms being the most authoritative, and third-party platforms offering transparency [16]

如今，随着理念的变化，消费的变迁，日本都市青年人却流行不买车。 在日本繁华的都市街头，汽车穿梭如织，其中有一道独特的风景，租车出行，正逐渐成为都市青年的主流选择。这股租车热潮，不仅改变了个人的出 行轨迹，更重塑了整个城市的交通生态。 城市消费出现新变化 相比之下，租车模式展现出极大的经济优势。短期租赁日均成本约3000日元，长期租赁（含维保）月均10-20万日元，费用灵活可控。租车还能规避 车辆折旧风险，车辆的价值不会随着时间的推移而大幅缩水，让年轻人无需为资产的贬值而担忧。这种"按需付费"的模式，完美契合了年轻人追求"轻资 产"的消费逻辑，他们无需一次性投入大量资金，也无需为低频使用的车辆支付高昂的维护成本，真正实现了资源的高效利用。 以往，汽车对于"70后"而言，是成年礼的象征，拥有一辆汽车意味着步入了成人世界，代表着成功与地位。然而，时过境迁，这种观念在"Z世代"中 已逐渐式微。如今的年轻一代，更加关注汽车的工具属性，它只是一种实现移动的手段，而非身份的象征。调查显示，仅18%的日本青年认同"有车代表 成功"，超60%的年轻人认为"租车可满足多样化需求，无需为低频使用付费"。这种认知的转变，标志着汽车从 ...

Group 1: Travel Trends - The National Day and Mid-Autumn Festival holiday in 2025 saw a significant increase in domestic travel, with 888 million trips taken, an increase of 123 million compared to 2024 [1] - Total domestic travel expenditure reached 809 billion yuan, up 108.2 billion yuan from 2024 [1] - Self-driving trips became the primary mode of travel, accounting for 79.8% of total travel, with a 7.1% year-on-year increase in self-driving travelers [2] Group 2: Cross-Border Travel - Cross-border travel continued to rise, with 16.34 million people entering and exiting the country during the holiday, a 11.5% increase year-on-year [3] - The number of outbound trips by mainland residents reached 9.165 million, up 12.2% from the previous year [3] - The demand for long-distance and outbound travel surged, reflecting a shift in consumer preferences towards experiential travel [3] Group 3: Consumer Spending Patterns - Average spending per person during the holiday was 911 yuan, a slight decrease from 916 yuan in 2024, indicating a more rational approach to consumption [4] - Daily average spending showed a 1% increase year-on-year, while daily average per capita spending decreased by 13% [4] - Retail sales in related industries grew by 4.5% year-on-year, with goods and services consumption increasing by 3.9% and 7.6%, respectively [4] Group 4: Retail and Dining Insights - Retail sales growth varied by sector, with smart home appliances seeing a 14% increase due to trade-in subsidies, and organic food and "Guochao" fashion growing by 28% and 14%, respectively [5] - Dining and retail consumption showed moderate growth, with restaurant sales reflecting stronger trends compared to July and August [6] - Movie box office performance was relatively weak, contrasting with strong travel demand during the holiday [6]

Core Insights - The rental car market is experiencing significant growth, driven by an increase in self-driving tourism during the recent National Day and Mid-Autumn Festival holidays, with daily rentals averaging 650,000 vehicles and peak rentals exceeding 700,000 vehicles, marking an 18% year-on-year increase [1][3][4] Market Activity - The rental car market is becoming increasingly active, with diverse user demands. The trend has shifted from business to leisure, with approximately 55% of rental orders now for tourism purposes. The 18 to 35 age group constitutes about 60% of rental users [4][5] - The average rental period has notably increased, with multi-day rentals seeing double-digit growth compared to the summer season [3][4] Consumer Trends - Consumers are prioritizing service quality, immersive experiences, and emotional value, making rental cars a popular choice for personalized travel experiences [5][6] - Events such as music festivals and sports games are driving rental orders, particularly in regions with limited public transport options [6][7] Supply Side Developments - The rental car industry benefits from an improved transportation network and upgraded rental services, which lower barriers for users and expand market potential [6][7] - The integration of technology, such as mobile apps for easy rentals and enhanced service features, is improving user experience and operational efficiency [7][8] Industry Challenges and Solutions - The surge in rental demand highlights the need for robust service management capabilities to address complexities in vehicle management, insurance, and traffic violations [8][9] - The industry faces challenges such as vehicle condition variability and consumer rights protection issues. Ongoing efforts include enhancing service quality, establishing a credit system for rental companies and users, and improving emergency response capabilities [9]

Core Insights - The main mode of travel during the Mid-Autumn and National Day holidays is expected to be self-driving, with an estimated 1.87 billion trips, accounting for nearly 80% of total travel volume [1] - Domestic self-driving travel demand has increased by 6.7% year-on-year, while outbound self-driving travel demand has risen by 11.6% [1][3] Domestic Self-Driving Travel - The domestic self-driving travel market is experiencing robust growth, with an increase in travel duration by nearly one day compared to last year [3] - The average rental cost per self-driving tourist has increased by over 20% year-on-year due to high demand during the holiday [3] - Top 10 popular self-driving cities include Chengdu, Guangzhou, Shanghai, Xining, Harbin, Hohhot, Urumqi, Beijing, Shenzhen, and Lanzhou, with western and northeastern regions seeing a surge in popularity [3][4] Northeastern Region Growth - The northeastern region, particularly Harbin and Hohhot, has seen a significant increase in rental demand, with rental prices in Hohhot rising over 40% compared to the pre-holiday period [4] - Tourists from Guangdong are increasingly opting for long-distance self-driving trips, favoring destinations like Urumqi, Kashgar, and Hohhot [4] International Self-Driving Travel - Outbound self-driving travel demand has grown by 11.6%, with an average rental duration increase of 7% [4] - Popular international destinations include Australia, Italy, New Zealand, Spain, Canada, Norway, Turkey, France, the UK, and Thailand, with notable growth in European countries [4][5] - Iceland has seen a staggering 210% increase in rental demand, highlighting the appeal of unique natural landscapes to Chinese self-driving tourists [4] Asian and African Destinations - In Asia, Malaysia, Oman, and Japan have experienced over 100% year-on-year growth in rental demand, with Oman showing a remarkable increase of over 180% [5] - In Africa, self-driving demand in South Africa has grown by 130%, Egypt by 50%, and Namibia by 44%, indicating a strong interest in wildlife observation and cultural exploration [5] Family and Youth Travel Trends - Family travel, particularly involving "one old and one young," has become a significant growth driver during the holidays, with family self-driving trips increasing by 15.7% year-on-year [7] - The younger demographic, particularly those born after 1995, has shown a 23% increase in self-driving travel, while those born after 2000 have seen a 26% increase, indicating a shift towards international and diverse travel preferences [8]

Core Insights - The car rental market has seen a significant increase in demand during the National Day and Mid-Autumn Festival holidays, with a year-on-year growth of 18% in rental usage, highlighting the rising popularity of self-driving trips [1][3][4] Group 1: Market Trends - The total number of cross-regional travelers reached 2.433 billion during the holidays, with approximately 80% opting for self-driving travel [1] - Daily average car rentals reached 650,000 units, peaking at over 700,000 units on certain days [1] - The average rental period has notably increased, with multi-day rentals experiencing double-digit growth [3][4] Group 2: Consumer Behavior - The primary driver for car rentals has shifted from business to leisure, with tourism-related rentals accounting for about 55% of total orders [4] - The 18 to 35 age group constitutes around 60% of the rental market, indicating a strong preference among younger consumers [4] - There is a growing trend of older consumers also participating in car rentals, reflecting a broader demographic appeal [4] Group 3: Service and Technology Enhancements - The rental experience has improved significantly due to advancements in technology, such as "one-click rental" features, VR vehicle viewing, and self-service options [7] - The integration of rental services with transportation hubs like airports and train stations has become more prevalent, facilitating easier access for consumers [6][7] Group 4: Industry Development and Challenges - The car rental industry is in a rapid growth phase, contributing to increased consumer choices and supporting domestic demand and consumption [3][4] - Challenges such as vehicle condition discrepancies, deposit refund issues, and consumer rights violations persist, necessitating enhanced industry oversight and service management [8][9] - The Ministry of Transport plans to establish a credit system for rental companies and consumers, improve service quality supervision, and promote deeper integration with the automotive and tourism industries [9]

Core Insights - The article highlights the significant growth in the car rental market during the recent National Day and Mid-Autumn Festival holidays, with a total of 2.433 billion people traveling across regions, and approximately 80% of these trips being self-driving [2][3] - The average daily car rentals reached 650,000 vehicles, with peak days exceeding 700,000 rentals, marking an 18% year-on-year increase in rental usage [2][3] Market Activity - The car rental market has become increasingly active, with diverse user demands. The trend has shifted from business to leisure, with around 55% of rental orders now for tourism purposes [5] - Young consumers aged 18 to 35 represent about 60% of the rental market, indicating a demographic shift towards younger users [5] - The average rental period has notably increased, with multi-day rentals seeing double-digit growth [3][5] Consumer Trends - Consumers are increasingly prioritizing service quality, immersive experiences, and emotional value in their travel, making self-driving rentals a popular choice [6] - The integration of car rentals with public transport, such as high-speed rail and air travel, has facilitated the growth of the "high-speed rail/air + rental" model [7] - Events like music festivals and sports games have also contributed to a surge in rental orders, particularly in cities with active cultural scenes [6] Supply Side Developments - The number of vehicles available for short-term rentals is estimated to be around 1 million as of last year [4] - The expansion of rental service networks at airports and train stations has improved accessibility, with over 100,000 rental service points nationwide [7] - Technological advancements, such as mobile app functionalities and self-service options, have enhanced the rental experience, making it more efficient and user-friendly [7] Industry Challenges and Future Directions - The rapid increase in rental demand presents both opportunities and challenges for the industry, necessitating improved service management capabilities [8] - The Ministry of Transport plans to enhance the rental market by encouraging better network layouts, vehicle allocation, and integration with other transport modes [9][10] - Addressing issues such as vehicle condition, deposit disputes, and consumer rights will be crucial for fostering a healthy rental environment [9][10]

Core Insights - The National Transportation Department reported a total of 2.433 billion cross-regional passenger flows during the recent National Day and Mid-Autumn Festival holiday, averaging 304 million daily, which is a year-on-year increase of 6.3% [1] Transportation Trends - A total of 2.24 billion people chose road travel during the holiday, with 80% opting for self-driving, averaging 240 million daily. Car rentals saw an 18% year-on-year increase, emerging as a new growth point for the holiday economy [2] - The average daily traffic on highways exceeded 62 million, an increase of approximately 80% compared to regular days. The demand for electric vehicles (EVs) was strong, with an average daily travel volume of 12.5 million, up 70% from normal days [4][6] Electric Vehicle Charging - From October 1 to October 8, the total number of EV charging sessions on highways reached 5.169 million, with a total charging volume of 1.23 billion kilowatt-hours. The average daily charging volume was 15.36 million kilowatt-hours, which is 2.59 times higher than regular days, and represents a 23.61% increase compared to the May Day holiday and a 45.73% increase compared to last year's National Day holiday, setting a historical record [4][6] Railway and Air Travel - The national railway system transported over 150 million passengers during the holiday, marking a 2.6% year-on-year increase. On October 1, the railway sent 23.13 million passengers, setting a new single-day record [10] - The civil aviation sector transported a total of 19.14 million passengers during the holiday, with an average of 2.39 million daily, which is a 3.5 percentage point increase compared to the same period last year. The peak day was also on October 1, with 2.47 million passengers [13] Economic Impact - The significant daily cross-regional passenger flow exceeding 300 million has driven a surge in consumption in sectors such as dining, accommodation, and commerce during the holiday period, supported by a well-developed comprehensive transportation network [15]