Core Viewpoint - The article highlights the challenges faced by flight attendants in the Chinese aviation industry, particularly in dealing with entitled high-tier passengers, and emphasizes the need for a balance between customer service and employee dignity [5][46]. Group 1: Incident Overview - A recent incident involving a passenger demanding a flight attendant to serve food has gone viral, showcasing the pressure on cabin crew to comply with unreasonable requests [5][10]. - The passenger, identified as a frequent flyer with a platinum card, has a history of similar disruptive behavior on flights [12][22]. - The flight attendant maintained a smile throughout the incident, reflecting the emotional toll and exhaustion faced by service staff [11][24]. Group 2: Industry Dynamics - The article discusses the concept of "three harms" in the aviation industry, referring to high-tier passengers who exploit their status to harass crew members [14][21]. - The financial struggles of major airlines are highlighted, with projected losses for the first half of 2025 ranging from 1.6 billion to 2.4 billion yuan, indicating a challenging operating environment [25][26]. - Airlines prioritize revenue from high-tier passengers, leading to a situation where cabin crew are seen as service costs rather than valued employees [25][28]. Group 3: Employee Treatment and Safety Concerns - The article points out that flight attendants often cannot retaliate against entitled passengers due to fear of repercussions and lack of support from their employers [24][34]. - The safety of all passengers is at risk when airlines prioritize the demands of high-tier customers over established protocols [44][46]. - The article contrasts the treatment of airline staff in China with that in Western countries, where employee dignity and safety are better protected [47][48]. Group 4: Broader Implications - The incident reflects a larger issue within the Chinese aviation industry, where the "customer is always right" mentality undermines the respect and rights of service employees [41][46]. - The article warns that continued neglect of employee dignity could lead to a talent drain, as young professionals may seek better working conditions abroad [48].

Core Viewpoint - The article discusses the challenges faced by flight attendants in the Chinese aviation industry, particularly in relation to the behavior of high-tier frequent flyers, referred to as "Platinum Card" members, who often exploit their status to demand special treatment and disregard safety protocols [4][10][29]. Group 1: Incident Overview - A recent incident involving a "Platinum Card" passenger on a Sichuan Airlines flight highlighted the unreasonable demands placed on flight attendants, as the passenger insisted on personally arranging in-flight meals despite safety regulations [4][6]. - The flight attendant maintained professionalism throughout the confrontation, but the situation revealed the emotional toll and pressure faced by cabin crew members [8][19]. Group 2: Industry Challenges - The article identifies a troubling trend where high-tier passengers feel entitled to special treatment, leading to a culture of harassment and disrespect towards flight attendants [13][19]. - The financial struggles of major airlines, as indicated by projected losses for the first half of 2025, exacerbate the situation, as airlines prioritize revenue from frequent flyers over the well-being of their staff [15][16]. Group 3: Broader Implications - The normalization of poor treatment towards flight attendants reflects a larger issue within the service industry in China, where the mantra of "the customer is always right" is often misused [26][29]. - The article warns that continued exploitation of flight attendants' dignity could lead to a talent drain in the aviation sector, as young professionals consider opportunities with foreign airlines that offer better working conditions [31].

Core Viewpoint - The incident involving a "Platinum Card" passenger on Sichuan Airlines highlights the challenges faced by flight attendants in the face of entitled customer behavior, raising concerns about service standards and passenger safety in the airline industry [1][40][46]. Group 1: Incident Overview - A "Platinum Card" passenger on a Sichuan Airlines flight demanded to personally assist in meal service, which is typically the responsibility of the cabin crew [1][2][3]. - The cabin crew member complied with the request despite the inappropriate nature of the demand, showcasing the pressure faced by airline staff [3][5][25]. - The incident was recorded by other passengers and sparked widespread discussion on social media, with many expressing sympathy for the flight attendant [4][6][40]. Group 2: Industry Challenges - The concept of "three harms" in the aviation industry refers to problematic high-tier members who often exploit their status, leading to uncomfortable situations for flight attendants [8][14]. - The financial struggles of major airlines, as indicated by projected losses for the first half of 2025, highlight the importance of retaining high-value customers, such as "Platinum Card" holders, despite their challenging behavior [20][22]. - The imbalance in the airline's revenue model places flight attendants in a position where they must prioritize customer satisfaction over their own dignity and safety [19][24][28]. Group 3: Broader Implications - The incident reflects a larger issue within the service industry in China, where the notion of "the customer is always right" is often misused, leading to a culture of entitlement among consumers [38][46]. - The lack of support for flight attendants from their employers in handling difficult customers raises concerns about employee welfare and the potential for future talent loss to foreign airlines [45][46]. - The situation underscores the need for a reevaluation of customer service policies in the aviation sector to ensure both employee dignity and passenger safety are prioritized [42][47].