昨天看到一条留言，大意是： "金银卡头等舱旅客这种事，同行们能不能执行好公司的SOP就好了啊？该有的服务不要省，SOP上没 有的也不要乱加，省得给以后的同事添麻烦。人文关怀是在公司工作流程范围内把控的，不是拿来上演 苦情戏的。" 很真实。 我们这个行业——其实服务口碑再好的航空公司，旅客也会认为遇到服务不好的，反之亦然。 因为服务的提供者和被提供者，眼中的"好"与"不好"本身就带着强烈的主观色彩，并没有特别统一的标 准。 本文来自微信公众号：停机坪 （ID：tingjiping789），作者：停机坪大表哥，题图来自：AI生成 比如说，上飞机落座后，乘务员若是没完没了的过来问候，我也挺累的，并不喜欢——但架不住就是有 人享受这种所谓的特权。 任何一个人，乘坐任何一个航空公司的航班，体验之于自己究竟"好"还是"不好"，这是一件特别看运气 的事。 有的乘务长雷厉风行，严格执行SOP，流程清晰利落，乘务员飞得舒服，旅客也满意。 有的乘务长"心太软"，什么都想多照顾一点，什么都怕旅客不满意，结果把自己和组员搞得疲惫不堪， 还可能引发不必要的争议。 之前有位乘务长，因为旅客多要了一份餐，然后把自己的机组餐也拿出来给了那旅 ...

金十数据6月24日讯，民用航空法修订草案24日提请全国人大常委会会议二次审议。草案二审稿进一步 充实促进民用航空事业发展的举措内容，增加"发展促进"专章。草案二审稿明确，增加完善民用机场布 局，加快民用航空枢纽建设，构建覆盖广泛、优质高效的民用航空服务体系等内容；增加规定国家采取 措施优化低空空域资源配置，推动建设民用低空飞行相关服务监管平台，建立健全适应低空经济发展要 求的适航审定、飞行管理等制度和标准，拓展应用服务领域，促进低空经济发展。 （新华社） 民用航空法修改拟设专章促进民航发展 ...

Group 1 - The 11th China Airport Construction Annual Conference in 2025 was held in Dalian, attracting over 200 civil aviation institutions and more than a thousand experts, highlighting the importance of airport infrastructure in economic development [1] - The civil aviation industry is a strategic sector that plays a crucial role in the comprehensive transportation system, with cities like Dalian and Qingdao promoting the growth of air transport and general aviation to enhance the aviation economy [1] - Large airports are becoming significant multi-dimensional transportation hubs, acting as "midfield engines" for regional economic development, emphasizing the need for high-quality airport development to support national transportation goals and improve public welfare [1] Group 2 - Airports are encouraged to adopt smart operations through intelligent driving and refined management to enhance service quality and improve passenger experience [2] - The rapid development of artificial intelligence and big data presents opportunities for airports to explore new technologies, aiming to create smart airports with personalized, refined, and collaborative information systems [2] - New airports should focus on digital empowerment and innovative design to set new benchmarks in aviation infrastructure, aligning with the goals of a digital China and a strong transportation nation [2] Group 3 - New airport designs should balance aesthetics and efficiency, incorporating local cultural elements and innovative technologies to enhance construction quality and safety [3] - The concept of "four types of airports" (safe, green, smart, and humanistic) should be implemented, adhering to the quality standards set by the Civil Aviation Administration of China [3] - Green technologies should be adopted to achieve energy savings and efficiency gains in airport construction [3]

全国人大常委会法制工作委员会发言人黄海华。 黄海华介绍，民用航空法颁布三十年来，我国民用航空研发制造能力不断增强，运输市场规模不断扩 大，低空经济蓬勃发展。各方面建议，修改民用航空法，要贯彻落实党中央关于民用航空高质量发展的 决策部署，充实推动我国民用航空事业向更高水平发展的举措。根据我国民航业发展实际和有关方面建 议，民航法修订草案二审稿专门增加"发展促进"一章，并对有关条款作了完善： 我国飞机制造业、航空器适航审定、低空经济基础设施建设等方面存在一些短板，民用航空法修订将如 何作出针对性修改完善？ 6月23日，全国人大常委会法制工作委员会举行记者会，发言人黄海华回应南都记者提问时称，民航法 修订草案二审稿将提交本月召开的全国人大常委会会议审议，增加规定国家采取措施优化低空空域资源 配置，推动建设民用低空飞行相关服务监管平台，建立健全适应低空经济发展要求的适航审定、飞行管 理等制度和标准，拓展应用服务领域，促进低空经济发展。 三是增加规定完善民用机场布局，加快民用航空枢纽建设，构建覆盖广泛、优质高效的民用航空服务体 系等内容。 四是增加规定国家采取措施优化低空空域资源配置，推动建设民用低空飞行相关服务监管平 ...

Core Insights - A student team from Civil Aviation University of China has developed an innovative "first-time passenger service" based on four years of field research across 24 cities in Northwest China, which has been adopted by the Civil Aviation Administration of China (CAAC) as an industry standard [1][2] - The initiative aims to enhance the travel experience for first-time flyers and has been implemented in 263 civil airports nationwide, covering over 85% of general aviation cities [3] Group 1: Research and Development - The team identified 12 core pain points for first-time passengers during check-in, security checks, and transfer guidance [2] - They proposed 15 solutions, including "full-process visual guidance" and "dedicated counters for first-time passengers," which were formalized into a guideline adopted by CAAC in 2023 [2] Group 2: Implementation and Impact - Following the standardization of services, inquiries from first-time passengers decreased by 37%, missed flight rates dropped by 29%, and satisfaction reached 92% [3] - The initiative is seen as a key strategy to tap into the potential of approximately 1 billion citizens who have never flown, aiming to lower travel barriers and enhance service quality [3] Group 3: Future Plans - The team plans to focus on digital empowerment and explore innovative solutions like an "intelligent guidance system for first-time passengers," with a goal to expand services to non-provincial capital cities and county airports by 2030 [5] - The initiative exemplifies a successful integration of research, application, and policy transformation, contributing to the high-quality development of the civil aviation industry [3][5]

据悉，国际民航组织第42届大会将在2025年召开，民航局运行监控中心就全机场管理已起草相关工作文 件。（中国民航报 记者潘瑾瑜 通讯员王绮旋） 日前，民航局运行监控中心与国际民航组织亚太地区分办事处在京交流，双方围绕中国民航机场协同决 策系统（A-CDM）、全机场管理（TAM）及国际民航组织亚太地区流量管理实施情况等共同关心的议 题展开深入研讨。 交流现场（民航局运行监控中心供图） 国际民航组织亚太地区分办事处对中国民航为国际民航组织亚太地区A-CDM路线图的推进实施作出的 重要贡献表示赞赏。目前中国已有41家机场建设完成A-CDM系统（不含港澳台地区），2025年中国民 航响应国际民航组织航空组块升级（ASBU）计划，在亚太地区率先启动全机场管理建设工作，充分体 现了中国民航的创新能力和使命担当，国际民航组织亚太地区分办事处愿推介中国民航全机场管理的技 术创新和实践经验，提高亚太地区民航业的安全水平和运行效能。 双方一致认为，当前全球民航业正处于变革和机遇并存的关键时期，安全风险管控、数字化转型、绿色 低碳等既是共同目标，又是艰巨挑战。后续双方将进一步深化合作，共同推动技术创新，探索航空业可 持续发展的路径 ...

科学应变，练好快速响应的基本功。民航运行是一个动态的过程，面临着各种不确定因素，因此必须克 服松懈心理，强化因时因势动态监控、动态评估、动态调整的意识，切实增强应变能力和运行韧性。要 紧盯早出港、晚进港等关键保障环节，聚焦航班集中备降、大面积延误、夜间大流量运行等高风险场 景，着重深化"全国-区域-机场"三级协同机制效能发挥，真正把早预警、早会商、早决策、早处置、早 告知的"五早"原则融入决策链条中，在强化实时态势监控的基础上实现快速响应。要高度重视不正常航 班运行恢复工作，细化完善并严格落实大面积航班延误处置预案，健全各单位统一指挥、上下顺畅、运 转高效的工作体系，落实"服务运行一体化"要求，切实提升旅客服务保障水平，提高处置效率。 主动求变，下好风险防范的先手棋。要高度重视复杂天气应对工作，进一步突出工作的前瞻性、预见 性，及时采取针对性安全措施进行系统防范，更好实现从被动防御、被动应对向主动规避、有效调控转 变。当前正值汛期，要清醒认识汛期天气形势的异常性严峻性，树牢防灾减灾救灾理念，全面评估汛期 自然灾害风险隐患，科学制定风险防范措施，提前做好应对准备，着力解决风险想不到、隐患查不出、 检查走过场等问 ...

Core Insights - The civil aviation industry in China has achieved significant qualitative and quantitative growth in 2024, marking a new stage in the construction of a strong transportation nation under the leadership of the central government [2][6] Group 1: Safety and Operational Performance - The civil aviation sector maintained a strong safety record in 2024, with no transportation accidents reported and a major accident rate of 0.024 per million flights over ten years [2][3] - The total air transport volume reached historical highs, with passenger traffic exceeding 700 million for the first time and cargo volume nearing 900 thousand tons [3][4] - The average daily utilization of registered transport aircraft increased to 8.89 hours, up by 0.77 hours year-on-year, with passenger load factors reaching 83.3% [3][4] Group 2: Strategic Development and Infrastructure - The industry implemented the "New Era New Journey" action plan to support national strategies, enhancing its role as a strategic industry [3][4] - By the end of 2024, the number of certified transport airports reached 263, with a net increase of 4 airports, and the fleet size grew to 4,394 aircraft, adding 124 aircraft during the year [4][5] Group 3: Service Quality and Customer Experience - The average on-time performance rate for passenger airlines was 87.1%, maintaining above 80% for seven consecutive years, and 257 airports achieved "paperless" travel [5] - A total of 126,000 passengers benefited from a seamless travel service that includes a single payment, check-in, security check, and baggage handling [5] Group 4: Innovation and Sustainability - The industry saw a significant increase in drone registrations, with 1.619 million registered users and 2.177 million drones, reflecting nearly 100% growth [5] - The civil aviation sector initiated sustainable aviation fuel trials and improved energy efficiency, achieving a 20.5% reduction in fuel consumption per ton-kilometer since 2005 [5][6]

多方数据显示，今年"五一"假期，入出境旅游市场热度持续提升，其中入境游市场增长尤为明显。 据文化和旅游部日前发布的数据，今年"五一"假期，缅甸、韩国、马来西亚、澳大利亚、英国、泰国、 菲律宾、俄罗斯、越南、日本等为主要入境旅游客源地，占外国游客总数的57.4%；日本、韩国、新加 坡、越南、马来西亚、泰国、印度尼西亚、澳大利亚、柬埔寨、俄罗斯等为主要出境旅游目的地。 多家在线旅游平台数据也显示，今年"五一"假期，出境游订单量同比增长两成，入境游订单量同比实 现"翻倍"增长。其中，日本、韩国、泰国、马来西亚、新加坡、美国、越南、印度尼西亚、澳大利亚、 意大利等为出境游热门目的地，上海、深圳、广州、北京、成都、重庆、杭州、珠海、西安、青岛等城 市则为热门入境游目的地。 今年"五一"假期，旅游市场再度升温。 据文化和旅游部数据中心测算，今年"五一"假期5天，全国国内出游3.14亿人次，同比增长6.4%；国内 游客出游总花费1802.69亿元，同比增长8.0%。 《中国经营报》记者注意到，今年"五一"假期，入出境旅游市场热度双升，其中多平台入境游订单量同 比实现"翻倍"增长。在出行热度升温下，国内、国际航线民航旅客吞吐 ...

2025年3月中国民航局发布统计公报显示，过去一年，全年旅客运输量达到7.3亿人次，同比增长 18.1%，国际旅客量同比增长130%，势头强劲。这不仅标志着中国民航业迎来历史性复苏，也展现出中 国经济强大的活力与韧性。 在这一亮眼数据的背后，一场由"AI技术革命"与"国产升级"双驱的民航数智化转型正与时间赛跑加速进 行。双驱背景下，如何以数据为支点、以AI为杠杆抢占制高点，书写中国智慧民航新篇章？作为基础 软件的数据库就成为了关键力量。 AI与国产双驱下的民航数据库升级挑战 自2022年《智慧民航建设路线图》（以下简称"《路线图》"）印发以来，我国智慧民航建设稳步推进。 伴随年初DeepSeek大模型给全球AI进程按下加速键，民航业的AI应用也正逐步从边缘场景延伸至核心 场景。 以智能决策为例，航班调度需实时分析天气、客流、机组资源，AI算法助力动态优化航线网络与客座 率；以精准服务为例，实现个性化推荐，中国南方航空基于AI的"明珠智企"平台已支持秒级营销响应。 然而，传统集中式数据库已成为制约AI落地的关键瓶颈，受限于架构僵化、扩展性不足、多模态能力 弱等，难以支撑AI时代的海量结构&非结构数据实时分析与高 ...