以下文章来源于旅界 ，作者theodore熙少 旅界 . 跟踪时代浪潮，讲述文旅商业好故事。 本文来自微信公众号： 旅界 （ID：tourismzonenews） ，作者：theodore熙少，题图来自：AI生成 一 这两天，一条民航客舱视频在社交媒体上持续发酵。 事情发生在四川航空一趟航班上，一名姓宋的白金卡旅客，在飞行平稳后闯入后舱服务间，提出一个 匪夷所思的要求：他要亲自参与摆放飞机餐。 面对这样的特殊需求，乘务员起初婉拒，并解释此举违反食品安全流程。 然而该旅客情绪激动，竟开始咄咄逼人地质问："她 （乘务员） 能摆我就不能摆？我不是人？" 乘务长赶来沟通，明确告诉他，摆餐是后舱乘务员的职责。 但这名白金卡乘客不依不饶，非要点名让乘务长亲自摆餐。最终，乘务长没有继续争执，默默地、低 头完成了摆放。 整个过程被机上其他旅客拍下上传。 在此之前， 不少民航业内人士就曾提出一个让国内空姐们闻风丧胆的"民航三害"概念，且这"三 害"个个都是各大航司的高卡会员。 比方说，"廖白金"，一位某航司的白金卡航空测评博主，但他的"测评"更多是偷拍空姐、怼脸拍摄、 篡改字幕制造歧义。 空姐原话是"有需要找我"，"廖白金"却 ...

Group 1: Hotel Industry Performance - The hotel industry is experiencing increased supply with a decline in occupancy rates and revenue per available room (RevPAR), with some hotels reporting a drop of around 20% in both metrics since the summer season began [1] - Major hotel chains are continuing to expand, with Huazhu opening 694 new hotels in Q1 2023, while Jinjiang and Shoulu Hotels also reported increases in new openings [1] - Despite the overall decline, hotels near popular tourist attractions are performing well, with significant increases in hotel bookings for destinations like Jinggangshan and Yan'an [2] Group 2: Airline Industry Performance - The domestic aviation market saw over 60.34 million passengers in July 2023, reflecting a year-on-year growth of approximately 3%, while international routes experienced a 10% increase in passenger volume [2] - The average ticket price for domestic economy class in July 2023 was 780.9 yuan, down 4.5% year-on-year, indicating a competitive pricing environment among airlines [3] - The trend of price reductions in the airline industry suggests that airlines are opting for volume over price, with the actual performance in the latter half of the summer season still to be determined based on bookings [3]

Core Viewpoint - The recent shift in the airline industry towards the "flat shoe reform" reflects a growing recognition of employee health and safety over outdated aesthetic standards, marking a significant change in the perception of professional attire for flight attendants [1][2]. Group 1: Industry Changes - Following Hunan Airlines, Spring Airlines has implemented a policy requiring female flight attendants to wear standard black flat shoes during their entire duty period, effective from July 7 [1]. - This reform is based on the Civil Aviation Administration's guidelines, which prohibit flight attendants from wearing high heels during flight operations, aiming to eliminate the cumbersome practice of switching between high heels and flats [1]. Group 2: Social and Cultural Shifts - There is a notable increase in the willingness and action among women to challenge unreasonable workplace dress codes, with the sentiment that "high heels should not define flight attendants" gaining traction in public consciousness [2]. - A stand-up comedian, who is also a former flight attendant, has transformed her experiences with high heel dress codes into a popular performance, highlighting a societal shift in understanding professional image and employee rights [2]. - The movement away from high heels is seen as paving the way for all service industry workers to redefine what constitutes a professional appearance, emphasizing health and efficiency over outdated norms [2].

Core Viewpoint - The article emphasizes the importance of adhering to Standard Operating Procedures (SOP) in the airline industry to ensure consistent and fair service delivery, rather than relying on subjective interpretations of service quality [13][18][25]. Group 1: Service Quality Perception - Service quality in the airline industry is highly subjective, with passengers' experiences varying widely based on personal expectations and interactions [2][3]. - The perception of service can be influenced by the behavior of flight attendants, where some may strictly follow SOPs while others may attempt to provide overly personalized service, leading to mixed results [6][7]. Group 2: Importance of SOP - SOPs are designed to ensure fairness, safety, and order within the airline service framework, outlining what must be done, what is optional, and what should not be exceeded [13][14]. - Airlines should uniformly apply SOPs to avoid confusion among passengers regarding service standards, ensuring that all passengers receive the same level of service based on their ticket class [15][16]. Group 3: Consequences of Deviating from SOP - Deviating from established procedures can lead to operational chaos and dissatisfaction among passengers, as seen in examples where flight attendants' attempts to provide extra care resulted in complaints [8][10][20]. - The article warns against the pitfalls of emotional decision-making in service delivery, which can create unrealistic expectations among passengers and lead to perceptions of unequal treatment [19][22][29]. Group 4: Professionalism in Service - True professionalism in the airline industry involves executing tasks within the framework of established rules, ensuring that passengers understand that their treatment is based on clear policies rather than individual whims [28][30]. - The article advocates for maintaining standards and clarity in service delivery to prevent future complications for airline staff and to uphold trust with passengers [24][26].

Core Viewpoint - The draft amendment to the Civil Aviation Law aims to promote the development of civil aviation by establishing a dedicated chapter focused on development initiatives [1] Group 1: Development Initiatives - The draft includes measures to enhance the layout of civil airports and accelerate the construction of civil aviation hubs, aiming to create a comprehensive and efficient civil aviation service system [1] - It specifies that the state will take steps to optimize low-altitude airspace resource allocation and promote the establishment of regulatory platforms for civil low-altitude flight services [1] - The draft also emphasizes the need to develop standards and systems for airworthiness certification and flight management that align with the requirements of low-altitude economic development, thereby expanding application service areas [1]

Group 1 - The 11th China Airport Construction Annual Conference in 2025 was held in Dalian, attracting over 200 civil aviation institutions and more than a thousand experts, highlighting the importance of airport infrastructure in economic development [1] - The civil aviation industry is a strategic sector that plays a crucial role in the comprehensive transportation system, with cities like Dalian and Qingdao promoting the growth of air transport and general aviation to enhance the aviation economy [1] - Large airports are becoming significant multi-dimensional transportation hubs, acting as "midfield engines" for regional economic development, emphasizing the need for high-quality airport development to support national transportation goals and improve public welfare [1] Group 2 - Airports are encouraged to adopt smart operations through intelligent driving and refined management to enhance service quality and improve passenger experience [2] - The rapid development of artificial intelligence and big data presents opportunities for airports to explore new technologies, aiming to create smart airports with personalized, refined, and collaborative information systems [2] - New airports should focus on digital empowerment and innovative design to set new benchmarks in aviation infrastructure, aligning with the goals of a digital China and a strong transportation nation [2] Group 3 - New airport designs should balance aesthetics and efficiency, incorporating local cultural elements and innovative technologies to enhance construction quality and safety [3] - The concept of "four types of airports" (safe, green, smart, and humanistic) should be implemented, adhering to the quality standards set by the Civil Aviation Administration of China [3] - Green technologies should be adopted to achieve energy savings and efficiency gains in airport construction [3]

Core Viewpoint - The revision of the Civil Aviation Law aims to address shortcomings in China's aircraft manufacturing, airworthiness certification, and low-altitude economic infrastructure, promoting high-quality development in the civil aviation sector [1][4]. Summary by Relevant Sections Aircraft Manufacturing - The draft revision includes provisions for improving the innovation system in civil aviation manufacturing, emphasizing enterprise-led, market-oriented, and collaborative efforts in research and development [2]. Airworthiness Certification - The revision aims to enhance the airworthiness certification organization and standards, focusing on talent cultivation and establishing a risk-based classification management approach to improve certification capabilities [2][3]. Airport Infrastructure - The draft proposes to optimize the layout of civil airports and accelerate the construction of aviation hubs, aiming to create a comprehensive and efficient civil aviation service system [2]. Low-altitude Economy - The revision includes measures to optimize low-altitude airspace resource allocation and establish a regulatory platform for low-altitude flight services, developing standards and systems that meet the requirements of the low-altitude economy [2][3]. International Cooperation - The draft also emphasizes the importance of promoting international cooperation in the civil aviation sector, including recognition and rewards for contributions [3].

Core Insights - A student team from Civil Aviation University of China has developed an innovative "first-time passenger service" based on four years of field research across 24 cities in Northwest China, which has been adopted by the Civil Aviation Administration of China (CAAC) as an industry standard [1][2] - The initiative aims to enhance the travel experience for first-time flyers and has been implemented in 263 civil airports nationwide, covering over 85% of general aviation cities [3] Group 1: Research and Development - The team identified 12 core pain points for first-time passengers during check-in, security checks, and transfer guidance [2] - They proposed 15 solutions, including "full-process visual guidance" and "dedicated counters for first-time passengers," which were formalized into a guideline adopted by CAAC in 2023 [2] Group 2: Implementation and Impact - Following the standardization of services, inquiries from first-time passengers decreased by 37%, missed flight rates dropped by 29%, and satisfaction reached 92% [3] - The initiative is seen as a key strategy to tap into the potential of approximately 1 billion citizens who have never flown, aiming to lower travel barriers and enhance service quality [3] Group 3: Future Plans - The team plans to focus on digital empowerment and explore innovative solutions like an "intelligent guidance system for first-time passengers," with a goal to expand services to non-provincial capital cities and county airports by 2030 [5] - The initiative exemplifies a successful integration of research, application, and policy transformation, contributing to the high-quality development of the civil aviation industry [3][5]

Core Insights - The Civil Aviation Administration of China (CAAC) and the International Civil Aviation Organization (ICAO) Asia-Pacific Office engaged in discussions regarding the A-CDM system, total airport management (TAM), and traffic management implementation in the Asia-Pacific region [1][2] Group 1: A-CDM System Development - The CAAC highlighted its role as the "Industry Operation Command Center" and reviewed the progress of A-CDM system implementation at airports with passenger throughput exceeding 10 million since 2017 [2] - Currently, 41 airports in China have completed the A-CDM system construction, excluding Hong Kong, Macau, and Taiwan [2] Group 2: Future Initiatives and Collaboration - By 2025, the CAAC plans to respond to the ICAO's Aviation System Block Upgrades (ASBU) initiative and will be the first in the Asia-Pacific region to initiate total airport management construction [2] - Both parties acknowledged the current transformative period in global civil aviation, emphasizing the need for safety risk management, digital transformation, and green low-carbon initiatives as shared goals and challenges [2] - The ICAO Asia-Pacific Office expressed willingness to promote China's technological innovations and practical experiences in total airport management to enhance safety and operational efficiency in the region [2] Group 3: Upcoming Events - The 42nd ICAO Assembly is scheduled for 2025, and the CAAC has drafted relevant working documents regarding total airport management [3]

Core Viewpoint - The civil aviation industry in China is preparing for the upcoming summer thunderstorm season from June to August, which poses significant safety challenges and requires enhanced operational resilience and dynamic balance between supply and demand [1][4]. Group 1: Weather Challenges and Safety Measures - The summer season brings complex weather patterns, including concentrated and sudden rainfall, thunderstorms, hail, strong winds, and typhoons, which can significantly impact civil aviation operations [1]. - The industry must enhance its sensitivity and vigilance towards extreme weather risks, particularly thunderstorms and hail, by improving meteorological information collection, sharing, and forecasting [1][3]. - A comprehensive and timely approach to weather forecasting is essential, focusing on the specific needs of operational activities and enhancing collaboration between air traffic control, airlines, and meteorological departments [1][2]. Group 2: Dynamic Response and Coordination - The civil aviation sector must strengthen its dynamic monitoring, assessment, and adjustment capabilities to respond effectively to various uncertainties during operations [2]. - Emphasis is placed on the "Five Early" principles (early warning, early consultation, early decision-making, early handling, and early notification) to ensure rapid response in critical operational scenarios [2]. - A unified command and efficient operational system are necessary to manage flight delays and enhance passenger service levels during peak travel times [2][3]. Group 3: Proactive Risk Management - The industry is urged to adopt a proactive approach to risk management, focusing on the anticipation and prevention of potential weather-related disruptions [3]. - A thorough assessment of natural disaster risks during the flood season is critical, along with the development of targeted safety measures and preparedness plans [3]. - Effective management of air traffic flow and dynamic adjustments to flight schedules are essential to match capacity with market demand, especially during the upcoming summer travel season [3][4]. Group 4: Operational Goals - The recently released "2025 Thunderstorm Season Civil Aviation Operation Guarantee Overall Plan" sets a target for a flight regularity rate of no less than 70% during the June to August period [4]. - The industry must balance safety with operational flexibility, ensuring that safety remains the top priority while adapting to changing conditions [4].