Core Insights - The report by Black Cat Data Center and Black Cat Complaint Platform reveals that the gaming industry faced over 135,000 complaints in 2025, marking a 35% increase from 2024 [1][2] Complaint Distribution - Complaints related to minors seeking refunds accounted for over half (50.14%) of the total complaints, followed by account issues (19.78%), false advertising (15.61%), game bugs (5.70%), and erroneous charges (5.64%) [1][2] Regulatory Context - Recent regulations aimed at preventing minors from becoming addicted to online games have been implemented, including the 830 New Regulations and the Minor Protection Regulations. These measures have led to a significant reduction in gaming time and spending among minors, with 71% of minors gaming less than 3 hours per week and 90.4% not exceeding monthly spending limits [3] Issues with Minor Protection - Despite improvements, issues remain in the protection of minors, such as the prevalence of minors using accounts of parents or relatives to bypass restrictions, with over 70% of minors engaging in this practice [3] Major Game Companies and Complaint Rates - Tencent and NetEase are the leading companies in terms of complaint volume, followed by Giant Network, Paper Games, Mihayou, Xiaomi Games, Xindong Games, Tuyou Games, Thunder Games, and Perfect World. Most companies have a complaint response rate close to 100%, except for Giant Network and Thunder Games, which have response rates of approximately 80% and 20%, respectively [4] Collective Complaints - Collective complaints have emerged as a significant trend in 2025, with 36 collective complaints leading to a total of 6,647 complaints. The most notable issue involved the game "Love and Deep Space," where players complained about the low drop rate of a specific character card [6][9] Specific Game Issues - High complaint volumes were also noted for issues such as the opaque card-drawing mechanism in NetEase's "Pro Evolution Soccer" and dissatisfaction among players regarding promotional recharge offers in Thunder Games' "Dao You Come Dig Treasure" [7][9] Complaint Handling Rates - The handling rates for specific games are as follows: "Love and Deep Space" (98.24%), "Pro Evolution Soccer" (93.54%), "Dao You Come Dig Treasure" (0.83%), "Star Marks Resonance" (100%), and "QQ Dance" (2.58%) [8]

Group 1 - The recent release of a new character's promotional video (PV) has generated significant buzz among players, with discussions on skill mechanics and new lore reaching over 100 million views on platforms like Baidu Tieba and Weibo [2] - Veteran players express concerns about the increasing complexity of character design, leading to higher learning and time costs associated with team composition and character development [4] - The PV contains numerous details that excite lore enthusiasts, such as the character's hair accessory resembling an inverted seven-pointed star, which aligns with the game's theme of "fate reversal," and hints at her mastery of both ice and lightning elements [5] Group 2 - The game features a friendly gacha mechanism with an 8% probability for orange cards, significantly higher than similar games, and a guarantee of obtaining an orange general after 20 draws, allowing players to quickly build core teams [6] - "Three Kingdoms: Strategy of the World" has designed six distinct classes, each with unique roles, such as the "Zhenjun" type for direct combat and the "Shenxing" type for stealth attacks, enhancing strategic gameplay [7] - New players can take advantage of current promotional rewards, including an orange general and valuable items, by completing tasks and participating in events, making it an opportune time to join the game [11]