当上海彭浦新村居民告别数十年"拎马桶"的日子，当上海黄浦老城厢在保护文脉中配齐卫生设施， 一场历经30余年、惠及上百万市民的旧城改造攻坚终于完成。作为超大城市，上海以解决"拎马桶"问题 的"小改造"破解民生"大难题"的实践值得深思，其中蕴含的资源整合、部门联动、精准施策之道，为今 后的城市更新提供了可复制的经验。 可以说，民生难题的破解，从来不是孤立的"点上突破"，而是治理体系的全面升级。唯有把"群众 小事"当作"治理大事"，下足功夫，城市更新才会既有高度又有温度，中国式现代化的民生底色也才会 更加鲜明。(本文来源：经济日报 作者：李治国) "一户一策"的"绣花功"创新，是实现民生温度的根本保障。旧改的核心是"人"，千差万别的家庭需 求不能简单"一刀切"。上海始终坚持"致广大而尽精微"，把"群众满意"作为最高标准。在上海黄浦区老 西门街道，建立了"一户一档"，针对老人家庭增设扶手，为空间狭小住户设计外置管道；在上海贵州路 街坊，创新"抽户改造"模式，置换底层房屋建设共用卫生间，既守住历史风貌又解决排污难题。更可贵 的是，上海让居民从"旁观者"变为"参与者"，蕃瓜弄通过26场讨论会才最终形成房屋改造方案，杨浦 ...

Core Viewpoint - The article emphasizes the implementation of a comprehensive grassroots governance system in HeKou Town, Lanzhou's Xigu District, focusing on proactive stability and safety measures to enhance community safety and governance efficiency [1][2][3]. Group 1: Governance Structure - The establishment of a "one-door management" system aims to create a unified command center for governance, integrating various departments to address community issues effectively [2][3]. - A "closed-loop management" mechanism is introduced to ensure efficient operation of the command system, involving monitoring, analysis, and feedback processes [3][5]. - The integration of "grid patrols and data empowerment" is highlighted, with grid members assigned specific responsibilities to ensure timely reporting and resolution of issues [4][6]. Group 2: Operational Mechanisms - The implementation of a "three-single system" for closed-loop processes includes task assignment, feedback collection, and evaluation to enhance accountability and service quality [5][6]. - A "dynamic ledger" system is established to track issues, tasks, and responsibilities, ensuring clarity in governance and problem resolution [2][5]. - The introduction of a "training and empowerment" system aims to enhance the skills of grid members through structured training and knowledge sharing [7]. Group 3: Performance Metrics - The governance center has received a total of 1,739 public requests and achieved a 100% response rate to dispatched tasks, indicating high operational efficiency [3][5]. - The resolution rate of conflicts has improved by 30% year-on-year, while public safety incidents have decreased by 25%, reflecting enhanced community safety and satisfaction [5][6]. - A performance management system is in place to evaluate grid members based on their reporting and resolution rates, linking results to rewards and recognition [6][7].