风险共治
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践行保险发展服务新范式,平安产险为超4000万客户提供“防救赔用”全链条服务
Zhong Guo Xin Wen Wang· 2025-10-28 08:28
Core Insights - The insurance industry in China is transitioning from a "post-compensation" model to a "full-process risk management" approach, emphasizing proactive risk management and reducing overall social risk costs [1][2][7] - China Ping An has introduced innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at creating a comprehensive safety system and transforming insurance services from passive compensation to active risk management [1][5][7] Group 1: Industry Evolution - The insurance industry in China has evolved through several stages since the 1980s, moving from protecting property for the wealthy (Insurance 1.0) to becoming a wealth management tool (Insurance 2.0), and now to a focus on risk management and social value creation (Insurance 3.0) [2] - The ultimate value of the insurance industry lies in its ability to respond to social needs rather than merely focusing on scale or profit [2] Group 2: Product Innovations - "Ping An Travel Safety Guardian Plan" offers a comprehensive service system that includes prevention, rescue, compensation, and usage, aiming to reduce risks from the outset and provide timely assistance [3][4] - "Ping An 24 Global Guardian Plan" provides a one-stop service for overseas travelers, covering pre-travel, during travel, and post-incident support, with a focus on proactive risk management [5][6] Group 3: Performance Metrics - As of this year, "Ping An Travel" has served 42.9 million customers, processed over 3,500 claims, and provided more than 400 rescue services [4] - "Ping An 24" has successfully handled 426 overseas emergency rescue tasks in 2024, achieving zero complaints and serving over 6000 enterprises and 650,000 customers, with total compensation exceeding 220 million yuan [6]
发布七大出行保险创新服务案例,平安产险为超4000万客户提供“防救赔用”全链条服务
Sou Hu Cai Jing· 2025-10-28 05:45
Core Insights - The event "Ping An Lecture Hall: New Paradigm of 'Prevention, Rescue, Compensation, and Use' in Insurance" highlighted the shift in the insurance industry from post-event compensation to comprehensive risk management [1][3] - Ping An has launched two innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at transforming insurance services from passive compensation to proactive risk management [3][8] Group 1: Industry Transformation - The insurance industry in China is transitioning from "scale expansion" to "quality enhancement," focusing on risk co-governance and the essential value of insurance in addressing social needs [4][6] - The evolution of insurance from a mere financial product to a risk co-governance contract between the state and the people aims to create social value through effective risk management [4][6] Group 2: Product Innovations - "Ping An Travel Safety Guardian Plan" offers a full journey emergency rescue service system, emphasizing prevention, timely rescue, efficient compensation, and additional services like medical assistance [6][7] - "Ping An 24 Global Guardian Plan" provides a one-stop service for overseas travelers, covering pre-travel, during travel, and post-incident support, with a focus on proactive risk management [8][9] Group 3: Performance Metrics - "Ping An Travel Safety Guardian Plan" has served 42.9 million customers and processed over 3,500 claims, showcasing its effective response mechanism and comprehensive support [7] - "Ping An 24 Global Guardian Plan" has handled 426 overseas emergency rescue tasks in 2024, with a total compensation amount exceeding 220 million yuan, reflecting its operational efficiency and customer satisfaction [9]
引领保险服务新范式 平安产险为超4000万客户提供“防救赔用”全链条服务
Zheng Quan Ri Bao Wang· 2025-10-27 13:51
Core Insights - The insurance industry in China is transitioning from a "post-event compensation" model to a "full-process risk management" approach, emphasizing proactive risk management and comprehensive service [1][2][6] - China Ping An has launched innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at transforming insurance services from passive compensation to active risk management [1][5][6] Group 1: Industry Evolution - The insurance industry has evolved through several stages since the 1980s, moving from protecting property to wealth management, and now to a focus on risk management and social value creation [2] - The ultimate value of the insurance industry lies in its ability to meet social needs rather than merely focusing on scale or profit [2] Group 2: Product Innovations - "Ping An Travel" constructs a comprehensive service system covering prevention, rescue, compensation, and utilization, aiming to reduce risks from the outset [3][4] - "Ping An 24" offers a one-stop service for overseas travelers, including insurance coverage, medical rescue, and emergency assistance, with a focus on proactive risk management [5] Group 3: Performance Metrics - "Ping An Travel" has served 42.9 million customers and processed over 3,500 claims, showcasing its effective response mechanisms and resource integration [4] - "Ping An 24" has handled 426 overseas emergency rescue tasks with zero complaints, serving over 60,000 enterprises and 650,000 customers, with total compensation exceeding 220 million yuan [5]
为民生托底,为文明赋能:论“风险共治”的中国保险新叙事
Xin Lang Zheng Quan· 2025-09-08 02:07
Group 1 - The article discusses the significant changes in the global landscape, emphasizing the transition from an old order to a new order, particularly in the context of China's rise and the ongoing global transformation [1][2] - It highlights the three key areas of modern great power competition: energy, technology, and finance, with a focus on how China has developed unique innovative paths in these sectors [2][3] - The insurance industry is positioned as a crucial component of China's modernization, serving both market functions and social governance roles [2][3] Group 2 - The insurance industry in China has evolved from a "student" learning from Western models to a "teacher" capable of offering unique solutions, with significant growth from 1 insurance company in 1980 to 146 by 2010 [3][4] - The article points out the challenges faced by the industry, including reliance on interest rate spreads and the adoption of Western insurance models that do not align with local realities [5][6] - It emphasizes the need for a new path for the insurance industry, focusing on policy adjustments and innovative product offerings that cater to local needs [7][8] Group 3 - Recent innovations in the insurance sector, such as the introduction of products like the "return shipping fee insurance" and "Shanghai Health Insurance," demonstrate China's ability to create original solutions without relying on Western experiences [8][9] - The article argues that the essence of insurance should return to its core mission of providing risk protection and creating social value, moving away from a purely profit-driven model [10][11] - It highlights the shift from traditional compensation models to comprehensive service-oriented approaches, where insurance companies play a role in risk prevention and management [12][13] Group 4 - The narrative of China's rise is framed within the context of historical transitions, showcasing the shift from manufacturing to innovation and leadership in various sectors, including insurance [14] - The article concludes that the transformation of the insurance industry reflects a broader change in development philosophy, emphasizing a people-centered approach and the importance of social responsibility [14][15]