Core Insights - The insurance industry in China is transitioning from a "post-compensation" model to a "full-process risk management" approach, emphasizing proactive risk management and reducing overall social risk costs [1][2][7] - China Ping An has introduced innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at creating a comprehensive safety system and transforming insurance services from passive compensation to active risk management [1][5][7] Group 1: Industry Evolution - The insurance industry in China has evolved through several stages since the 1980s, moving from protecting property for the wealthy (Insurance 1.0) to becoming a wealth management tool (Insurance 2.0), and now to a focus on risk management and social value creation (Insurance 3.0) [2] - The ultimate value of the insurance industry lies in its ability to respond to social needs rather than merely focusing on scale or profit [2] Group 2: Product Innovations - "Ping An Travel Safety Guardian Plan" offers a comprehensive service system that includes prevention, rescue, compensation, and usage, aiming to reduce risks from the outset and provide timely assistance [3][4] - "Ping An 24 Global Guardian Plan" provides a one-stop service for overseas travelers, covering pre-travel, during travel, and post-incident support, with a focus on proactive risk management [5][6] Group 3: Performance Metrics - As of this year, "Ping An Travel" has served 42.9 million customers, processed over 3,500 claims, and provided more than 400 rescue services [4] - "Ping An 24" has successfully handled 426 overseas emergency rescue tasks in 2024, achieving zero complaints and serving over 6000 enterprises and 650,000 customers, with total compensation exceeding 220 million yuan [6]

在于回应社会需求" 许闲 在本次"平安大讲堂"上，许闲指出，我国保险行业自1980年代开始系统化发展，经历了多个阶段。保险 1.0时代是"为有产者保财产"，保险2.0时代逐渐演化成为财富管理工具，迈入保险3.0时代，保险更偏重 于保障归位、普惠覆盖、技术驱动和服务取胜。 保险不仅是金融产品，更是国家与人民之间的风险共治契约。随着我国人口红利消退、民生需求升级， 这些变化正倒逼保险业的价值重构。国家政策引导保险业通过事前降低出险概率、事中避免损失扩大、 事后完成快速赔付，从"损失补偿"向"风险防控"转型。中国保险机构需以国家战略为锚点，聚焦人民需 求开发本土化产品，打造服务民生的"托举之手"。 "从'赌客户不出险'到'帮客户少出险'，背后是开创新时代中国特色的服务型保险。"10月27日，"平安大 讲堂·'防救赔用'保险新范式"在深圳举行，复旦大学经济学院副院长、风险管理与保险学系主任许闲如 是表示。现场，业界围绕保险业如何从"事后赔付"向"全流程风险管理"转型展开深度探讨。 在许闲看来，保险的最终价值在于切实回应社会需求。随着我国保险业从"规模扩张"迈向"质量提升"， 保险发展更偏重保障归位、风险共治，不再是单 ...

Core Insights - The insurance industry in China is transitioning from a "post-event compensation" model to a "full-process risk management" approach, emphasizing proactive risk management and comprehensive service [1][2][6] - China Ping An has launched innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at transforming insurance services from passive compensation to active risk management [1][5][6] Group 1: Industry Evolution - The insurance industry has evolved through several stages since the 1980s, moving from protecting property to wealth management, and now to a focus on risk management and social value creation [2] - The ultimate value of the insurance industry lies in its ability to meet social needs rather than merely focusing on scale or profit [2] Group 2: Product Innovations - "Ping An Travel" constructs a comprehensive service system covering prevention, rescue, compensation, and utilization, aiming to reduce risks from the outset [3][4] - "Ping An 24" offers a one-stop service for overseas travelers, including insurance coverage, medical rescue, and emergency assistance, with a focus on proactive risk management [5] Group 3: Performance Metrics - "Ping An Travel" has served 42.9 million customers and processed over 3,500 claims, showcasing its effective response mechanisms and resource integration [4] - "Ping An 24" has handled 426 overseas emergency rescue tasks with zero complaints, serving over 60,000 enterprises and 650,000 customers, with total compensation exceeding 220 million yuan [5]

Core Viewpoint - The article emphasizes the importance of travel safety and the launch of the "Ping An Travel Safety Guardian Plan," which aims to provide comprehensive risk management and emergency support for travelers in China [1][6]. Group 1: Travel Trends and Risks - There is a growing preference among tourists for more autonomous and exploratory outdoor activities, leading to increased travel to remote areas [2]. - The "2024 Annual China Outdoor Adventure Accident Report" indicates that there were 335 outdoor adventure-related accidents, involving 1,126 people, resulting in 92 injuries, 84 deaths, and 11 missing persons [2]. Group 2: Emergency Response Capabilities - The "Ping An Travel Safety Guardian Plan" features a seamless emergency response mechanism that ensures rescue operations are initiated within 15 minutes of an incident report [2][3]. - The plan can mobilize helicopters, mountain rescue teams, and medical units to form a comprehensive rescue network, significantly reducing response times in emergencies [3][5]. Group 3: Risk Prevention and Compensation - The plan incorporates a proactive risk prevention mechanism that provides users with real-time safety information about their travel destinations, helping them avoid potential hazards [6]. - The compensation aspect of the plan addresses traditional insurance shortcomings by offering same-day payouts for claims under 10,000 yuan, broad coverage, and customizable add-on protection for high-risk activities [7][8]. Group 4: Medical Support Services - The plan integrates extensive medical support services, including 24/7 online consultations, home delivery of medications, and expedited access to quality medical resources [10][11]. - The medical service network includes partnerships with top hospitals and a team of approximately 50,000 medical professionals, ensuring comprehensive healthcare support for travelers [10][12]. Group 5: Overall Value Proposition - The "Ping An Travel Safety Guardian Plan" redefines the value of travel insurance by encompassing risk alerts, rapid rescue, efficient claims processing, and robust medical support, thereby enhancing the overall travel experience [12].

Core Insights - The Chinese tourism industry is expected to recover, with domestic tourist numbers projected to exceed 115% of 2019 levels by the summer of 2025, and overall summer consumption estimated to reach 1.8 trillion yuan [1] Group 1: Industry Challenges - Traditional "post-compensation" travel insurance models are facing challenges due to increasing demand for "immediate rescue" and "full peace of mind" services from travelers [1][2] - Recent incidents, such as theft during travel, highlight the inadequacies of existing insurance products, which primarily focus on economic compensation rather than proactive risk prevention and emergency assistance [2] Group 2: Service Paradigm Shift - Leading insurance companies are integrating resources to provide pre-travel risk alerts and safety information through apps and platforms, aiming to help travelers avoid potential risks [3] - The industry is shifting towards a new standard that emphasizes rapid professional rescue services, with products like Ping An's "Travel Safety Guardian Plan" offering 24/7 response and quick claims processing [3][4] Group 3: Value-Added Services - Insurance services are evolving beyond mere compensation to include practical services such as online consultations, emergency medication delivery, and medical guidance, enhancing the overall customer experience [4][5] - Ping An's comprehensive safety net includes pre-travel alerts, immediate rescue capabilities, and efficient claims processing, addressing various travel-related risks [4][5] Group 4: Adaptation to Diverse Travel Scenarios - The tourism industry is diversifying, leading to the need for flexible insurance solutions that can adapt to various travel scenarios, including high-risk activities and the aging population [5] - Ping An's insurance products are designed to cover a wide range of activities and risks, ensuring comprehensive protection for travelers [5] Group 5: Transforming Perceptions of Insurance - The upgrade in service paradigms aims to transform travel insurance from a low-perception, high-threshold product into a valued partner in safety throughout the travel experience [6] - The future of travel insurance is envisioned as a proactive partner that provides risk alerts, immediate assistance, and comprehensive coverage, enhancing the overall travel experience [6]

Core Viewpoint - The article emphasizes the need for a proactive safety mechanism in travel insurance, highlighting that traditional insurance models are insufficient in addressing real-time risks faced by travelers [3][4][12]. Group 1: Current Market Trends - The travel, outdoor, and extreme sports markets are rapidly growing, yet the product systems to mitigate associated risks have not kept pace [6]. - There is a disconnect between the increasing frequency and diversity of travel scenarios and the availability of protective services, such as immediate rescue and medical support [3][5]. Group 2: Limitations of Traditional Insurance - Traditional travel insurance primarily functions as a static contract that provides compensation after an incident, failing to meet the immediate safety needs of travelers [11][22]. - Many travelers prioritize immediate rescue over compensation when facing emergencies, indicating a gap in the current insurance offerings [6][8]. Group 3: New Insurance Models - The insurance industry needs to redefine its products to become dynamic safety service networks rather than just compensation mechanisms [7][24]. - The "Ping An Travel Safety Protection Plan" aims to fill the gap in comprehensive risk management by providing immediate rescue capabilities and relevant support services [12][18]. Group 4: Innovative Features of New Offerings - The "Ping An Travel" plan includes a rapid response rescue mechanism that can be activated within 15 minutes, utilizing various transportation methods for effective rescue [13][14]. - It also addresses high-risk activities by offering specialized coverage for scenarios like skiing and mountaineering, which are often excluded from traditional insurance [13][14]. Group 5: Enhancing User Experience - The new insurance model allows users to access a range of medical services during their travels, addressing common health issues that arise rather than just focusing on severe incidents [16][17]. - This approach not only provides safety but also enhances the overall travel experience, making insurance a valuable part of the journey [18][25]. Group 6: Future of Insurance - The article suggests that insurance should evolve to become a proactive buffer against risks, rather than merely a financial tool for compensation [25]. - As travel behaviors change, the demand for responsive, usable, and life-saving insurance solutions will increase, indicating a shift towards a more integrated safety infrastructure [24][25].

Core Viewpoint - The tourism market in China is experiencing a strong recovery during the summer vacation, with an expected 300 million tourists and a cultural tourism consumption subsidy of 570 million yuan in 2025. However, the penetration rate of domestic travel insurance remains low, highlighting a significant gap in safety protection for tourists that needs to be addressed through institutional design, technological empowerment, and public awareness [1][4][6]. Group 1: Current State of Travel Insurance - The penetration rate of travel insurance in China is stagnating between 10% and 20%, with an average premium of only 1.8 yuan, which is less than 1/25 of that in the United States [1]. - The insurance coverage rate for county-level scenic spots is below 8%, and high-risk outdoor attractions account for 37% of casualties, leading to a vicious cycle of frequent accidents, insufficient compensation, and increasing disputes [2]. Group 2: Technological Innovations in Insurance - Innovative solutions driven by technology are emerging, such as the "smart insurance code" in Huangshan Scenic Area, achieving a 95% insurance participation rate, and blockchain technology in Jiuzhaigou for rapid claims processing within 2 hours [3]. - The "Ping An Travel Safety Protection Plan" offers a comprehensive risk management approach, including 24/7 rapid response, emergency rescue within 15 minutes, and same-day compensation for claims up to 10,000 yuan, providing a full-cycle risk guarantee for travelers [3]. Group 3: Recommendations for Improvement - To address the "hot tourism, cold insurance" issue, experts suggest enhancing institutional frameworks, utilizing technology, and increasing the inclusivity of travel insurance [4]. - Recommendations include establishing mandatory insurance requirements for scenic spots, transportation, and accommodation, and implementing a "no ticket sales without insurance" policy [4]. - Promoting public data integration with insurance systems for dynamic risk control and encouraging the development of low-cost, widely covered insurance products are also suggested [4]. Group 4: Role of Tourists - Tourists are encouraged to enhance their risk awareness and self-protection by verifying travel agency qualifications, policy numbers, and coverage of all risk scenarios [5]. - It is advised to prioritize full-cycle insurance products and consider additional coverage for high-risk activities or specific needs, such as elderly or chronic illness considerations [5]. Group 5: Conclusion - The insurance industry must transition from being an optional service to a necessity for the 300 million tourists expected this summer, with a focus on institutional support, technological advancements, and inclusive financial solutions [6].

Core Viewpoint - The article discusses the launch of a new travel insurance product, "Ping An Travel Safety Guardian Plan," which aims to provide comprehensive safety and risk management for travelers, moving beyond traditional post-incident compensation to proactive prevention and immediate assistance [4][5][11]. Group 1: Product Features - The "Ping An Travel Safety Guardian Plan" introduces a new standard in the industry with four core functions: prevention, rescue, compensation, and utility [4][14]. - The plan offers real-time safety alerts regarding weather and geological risks through corporate WeChat, allowing travelers to avoid potential hazards [4][5]. - In case of emergencies, the plan ensures rapid response with professional rescue teams and helicopter services, capable of initiating rescue operations within 15 minutes [5][6][22]. Group 2: Coverage and Benefits - The insurance covers a wide range of activities, including daily travel, skiing, mountaineering, and diving, with quick claims processing and 24/7 customer service [5][8][20]. - It provides various medical services such as online consultations, medication delivery, and assistance with medical appointments, addressing common travel health concerns [5][8][22]. - The plan includes specific add-on coverage for high-risk activities, allowing travelers to customize their insurance based on their needs [9][23]. Group 3: Market Positioning - The product is positioned as a comprehensive safety net for travelers, emphasizing the importance of peace of mind during trips [11][15]. - It aims to redefine the travel insurance market by setting a new benchmark for safety and support, enhancing the overall travel experience [14][15]. - The initiative reflects a broader trend in the insurance industry towards more proactive and user-friendly solutions, aligning with consumer demands for better risk management [10][12].

Core Viewpoint - The article discusses the transformation of travel insurance from a traditional compensation model to a proactive risk management approach, addressing the evolving needs of modern travelers who seek adventure while fearing the associated risks [1][19]. Group 1: Travel Philosophy Shift - There is a shift in travel philosophy where individuals desire authentic experiences in nature rather than luxurious comforts, leading to a psychological conflict between the desire for adventure and the fear of danger [1]. - The traditional travel insurance model is inadequate in addressing this new demand, necessitating a reevaluation of the insurance industry's role [1]. Group 2: Hard Power - Rescue Capabilities - The first pillar of the upgraded travel insurance is robust physical rescue capabilities, ensuring timely intervention in emergencies [4]. - Companies like Ping An Insurance have begun to integrate professional rescue services into their offerings, making them accessible to a broader audience [4][6]. - The "Ping An Travel Safety Guardian Plan" exemplifies this shift by providing rapid rescue services and comprehensive support, transforming the insurance company into a resource integrator rather than just a financial backer [6]. Group 3: Soft Power - Preemptive Risk Management - The second layer of transformation involves proactive risk management, where insurance companies take on the responsibility of monitoring potential risks for travelers [8][9]. - The "Ping An Travel Safety Guardian Plan" aims to convert potential risks into actionable information, providing timely alerts and support to enhance the travel experience [9][10]. Group 4: Redefining Claims and Coverage - The article highlights the need for a redefined claims process that aligns with modern travel activities, addressing gaps in traditional insurance coverage for high-risk activities [10][12]. - The plan offers customizable coverage options for risks like altitude sickness and skiing injuries, ensuring clarity in what is covered [10][12]. Group 5: User Experience and Trust - The new insurance model emphasizes a seamless user experience, reducing friction in claims processing and enhancing customer support during emergencies [16][15]. - By utilizing technology for efficient claims handling and providing comprehensive support services, the insurance industry aims to rebuild trust with consumers [12][15]. Group 6: Conclusion and Future Implications - The evolution of travel insurance represents a commercial response to the emotional needs of modern explorers, allowing them to embrace uncertainty with confidence [18][19]. - The core promise of this new insurance model is to support adventurous individuals while managing risks effectively, creating a solid foundation for exploration in today's world [19].