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堂食“货真价实”,外卖“凑合了事”?
Ren Min Ri Bao· 2025-07-30 22:33
Core Viewpoint - There is a growing concern regarding the inconsistency in food quality and portion sizes between dine-in and takeout services among restaurant businesses, leading to consumer dissatisfaction and potential ethical issues in food preparation practices [1][2]. Group 1: Consumer Concerns - Consumers have reported discrepancies in taste and quality between dine-in meals and takeout orders, with some alleging that cheaper ingredients are used for delivery [1]. - Issues such as insufficient portion sizes for takeout and price discrepancies between online and offline menus are prevalent complaints among consumers [2]. - The difficulty in proving cases of substandard food quality makes it challenging for consumers to seek redress [2]. Group 2: Industry Practices - Many restaurant operators claim that maintaining different standards for dine-in and takeout is impractical due to high order volumes during peak hours [1]. - Some businesses have adopted practices to modify food presentation for takeout to avoid customer complaints, which can lead to perceptions of double standards [1]. - There is a call for clearer communication from businesses regarding whether the standards for takeout and dine-in are the same, as well as the implementation of monitoring systems in kitchens to enhance transparency [2].
堂食“货真价实” 外卖“凑合了事”?
Ren Min Ri Bao· 2025-07-30 22:10
Core Viewpoint - The article highlights the issue of inconsistent standards between dine-in and takeout services in the restaurant industry, with consumers reporting differences in taste, ingredient quality, and portion sizes [1][2]. Group 1: Consumer Experiences - Consumers have reported that dishes taste better when consumed on-site compared to takeout, with some alleging that cheaper ingredients are used for delivery orders [1]. - A consumer noted a specific instance where a barbecue restaurant substituted lower-quality meat for takeout orders, raising concerns about transparency and quality [1]. Group 2: Industry Responses - Restaurant operators, like a barbecue restaurant owner, argue that maintaining two separate standards for dine-in and takeout is impractical due to high order volumes during peak hours [1]. - A café owner explained that modifications are necessary for certain items, such as removing milk foam from coffee for delivery, to prevent customer dissatisfaction, which leads to a perception of double standards [1]. Group 3: Regulatory and Consumer Protection Insights - Industry insiders pointed out that issues like insufficient portion sizes and price discrepancies between online and offline sales are prevalent complaints among consumers [2]. - Experts suggest that restaurants should clearly communicate whether dine-in and takeout standards are the same, and advocate for measures like installing monitoring equipment in kitchens to enhance transparency [2]. - There is a call for increased enforcement of regulations and the establishment of a reporting reward system to encourage public participation in ensuring food safety [2].