餐饮商家双标

Search documents
堂食“货真价实”,外卖“凑合了事”?
Ren Min Ri Bao· 2025-07-30 22:33
Core Viewpoint - There is a growing concern regarding the inconsistency in food quality and portion sizes between dine-in and takeout services among restaurant businesses, leading to consumer dissatisfaction and potential ethical issues in food preparation practices [1][2]. Group 1: Consumer Concerns - Consumers have reported discrepancies in taste and quality between dine-in meals and takeout orders, with some alleging that cheaper ingredients are used for delivery [1]. - Issues such as insufficient portion sizes for takeout and price discrepancies between online and offline menus are prevalent complaints among consumers [2]. - The difficulty in proving cases of substandard food quality makes it challenging for consumers to seek redress [2]. Group 2: Industry Practices - Many restaurant operators claim that maintaining different standards for dine-in and takeout is impractical due to high order volumes during peak hours [1]. - Some businesses have adopted practices to modify food presentation for takeout to avoid customer complaints, which can lead to perceptions of double standards [1]. - There is a call for clearer communication from businesses regarding whether the standards for takeout and dine-in are the same, as well as the implementation of monitoring systems in kitchens to enhance transparency [2].
堂食“货真价实” 外卖“凑合了事”?
Ren Min Ri Bao· 2025-07-30 22:10
近日,有媒体报道称,部分餐饮商家存在堂食、外卖标准不同的现象。 "很多菜堂食很好吃,点外卖就变味了。"消费者林先生说,不仅菜品口味有差别,感觉食材也有不同, 有次点烧烤外卖,发现商家偷偷换成了更便宜的肉。 一名业内人士表示,由于配送时间、距离等原因,外卖送到时,口感、食物形态会发生变化,很多消费 者对原材料并不敏感,个别不良商家"以次充好"较难被发现,消费者维权、举证难度大。 "商家应明确告知外卖、堂食标准是否相同。"中国法学会消费者权益保护法研究会副秘书长陈音江说, 应进一步推广"明厨亮灶",鼓励外卖商家在餐饮制作现场安装监控设备,让消费者能实时查看菜品制 作。 业内人士建议,一些消费者认为的商家"双标"行为,属于当前法律法规尚未明确地带,取证相对困难, 处罚难以明确;应加大执法检查力度,并建立线索举报奖励机制,鼓励社会各界参与食品安全共治。 (文章来源:人民日报) 对此,经营一家烤肉餐厅的艾先生表示,对多数正规商家而言,操作上并不可行,"中午、晚上特别 忙,大家只想赶紧把餐出完,别积压太多订单,很难有精力搞'两套生产线'。" 一家咖啡厅的负责人王女士说:"店里有款咖啡,表面奶沫很受欢迎,如果做成外卖就必须 ...