也是商家"噩梦" 因为一句"别吃垃圾外卖，别让这种人继续猖獗了"，餐饮店将打差评的顾客告上了法庭。近日，湖南省祁东县人民法院审结了一起因外 卖差评引发的名誉权纠纷案。这个案件折射出一个普遍问题：如何在消费者监督权与商家名誉权之间找到平衡点？ "吐槽"遭遇维权 商家起诉顾客被法院驳回 案件源于去年消费者小丽（化名）通过外卖平台在祁东县某餐饮店点购了一份盖饭外卖。食用约半小时后，小丽感到身体不适，头晕头 疼。她随即通过平台联系商家沟通，质疑其出售的食物为预制菜，并以此为由要求退款。商家则建议小丽报警处理。 之后，商家主动找到小丽居住的小区，提出带其就医，但遭到小丽拒绝。商家报警之后民警介入，小丽表示可自行就医，无需商家陪 同。当晚，情绪未平的小丽以匿名身份在该餐饮店的外卖平台评论区留言："我吃完头晕头疼、预制菜就是预制菜、别吃垃圾外卖、别让 这种人继续猖獗了"。 这条差评发布不到两小时即被平台系统自动隐藏，未再实际公开展示。但餐饮店认为小丽的评论侵害了其名誉权，遂将其诉至祁东县人 民法院，要求小丽删除差评、赔礼道歉，并赔偿停业损失、精神损害抚慰金及律师费等各项费用。 法院审理后认为，小丽的评论是其在用餐后基于自身 ...

京东集团正式进军外卖市场以来，刘京东可谓大招频开：继堪称炸裂的"商家0佣金入驻"政策后，京东 又重磅官宣了"给外卖骑手缴纳'五险一金'"的福利。这些举措短时间起到了一定作用，截止到今年6月 底，京东外卖日订单量已突破2500万单，品质餐饮门店入驻超过 谈人 | 文/邱林 ...

Core Viewpoint - The article discusses a significant corruption case involving a senior executive from a major internet company in Shanghai, specifically related to bribery in logistics operations, highlighting the systemic issues within the industry and the implications for corporate governance [1][3]. Group 1: Case Details - On July 24, Shanghai police reported the arrest of seven individuals involved in a bribery case, with the total amount exceeding 40 million yuan (approximately 5.6 million USD) [1]. - The case centers around Han Liu, a former logistics supervisor at Ele.me, who was implicated in accepting bribes from suppliers in exchange for favorable treatment in securing logistics delivery qualifications across multiple cities [1][3]. - The investigation revealed that Han and two accomplices received bribes over 30 times within two years, totaling over 40 million yuan [1][3]. Group 2: Supplier Dynamics - Suppliers engaged in bribery either sought to retain their qualifications due to poor performance or aimed to improve their business conditions by gaining preferential treatment [3]. - Han and his associates exploited their positions to provide business advantages to those who bribed them, further entrenching corrupt practices within the logistics sector [3]. Group 3: Company Response - In June 2023, Ele.me acknowledged the investigation into Han Liu, stating that the company had conducted an internal review and reported the findings to law enforcement [5]. - The company emphasized its commitment to integrity and compliance, indicating a zero-tolerance policy towards unethical behavior [5]. Group 4: Executive Background - Han Liu, born in the 1980s, previously worked at JD.com and joined Alibaba in 2019, eventually becoming the CEO of Ele.me in March 2024 before being reassigned in February 2025 [6].

Group 1 - The current consumer landscape is characterized by experienced consumers who have become adept at taking advantage of promotional offers, particularly in the context of the recent intense competition in the food delivery sector [3][4]. - The recent food delivery competition has been labeled "epic," largely due to the extensive and accessible nature of promotional offers, with Alibaba reportedly investing 50 billion yuan in subsidies for its Taobao flash sales [4]. - The prevalence of promotional tactics, such as "0 yuan purchase" offers, has attracted even non-regular consumers, indicating a significant shift in consumer behavior driven by incentives [4].

Core Insights - Meituan, China's largest food delivery and instant retail platform, is facing competition from Alibaba, which plans to invest 50 billion yuan in subsidies to challenge Meituan directly [1] - Meituan announced that its daily orders for food delivery and flash purchase services have surpassed 150 million, indicating strong performance [1] - The company is set to open its first physical store, "Happy Monkey Supermarket," in Hangzhou, which is positioned as a hard discount store similar to Alibaba's Hema [1][2] Group 1: Business Expansion - Meituan plans to open 1,000 Happy Monkey Supermarket locations despite not having opened a single store yet, indicating a serious commitment to physical retail [2] - The company is actively recruiting for various positions in cities like Beijing, Hangzhou, Guangzhou, and Shenzhen, further supporting its expansion plans [2] - The Happy Monkey Supermarket is expected to open in mid to late September, aligning with the upcoming National Day sales peak [1] Group 2: Retail Strategy - The Happy Monkey Supermarket will focus on fresh produce and household goods, utilizing a self-operated model and hard discount pricing strategy [4] - Meituan's previous retail ventures, such as the "Zhangyu Fresh Supermarket," have faced challenges, leading to a rebranding and shift in strategy [3][4] - The company aims to enhance its supply chain and procurement capabilities to improve its competitive edge in the retail sector [4][5] Group 3: Market Positioning - Meituan's retail strategy includes a focus on low-margin, high-turnover sales, with an emphasis on private label products [6][7] - The company is leveraging its experience in managing offline fulfillment to establish a strong presence in the instant retail market [5][8] - Meituan's future plans include the establishment of 1,200 "Raccoon Canteens," which will serve as centralized locations for food delivery, enhancing operational efficiency [9]

Core Insights - The article highlights the significant growth in night-time food delivery orders driven by the collaboration between Taobao Flash Sale and Ele.me, with daily order volume surpassing 80 million [1] - The introduction of 500 billion yuan in platform consumption vouchers has led to a more than 100% increase in night orders across over 640,000 stores nationwide, particularly benefiting small and medium-sized restaurants [3][4] Group 1: Night Economy Growth - The night economy is experiencing a surge, with various consumption scenarios such as camping sites, scenic spots, and hotels seeing substantial increases in orders, with weekend night orders from camping sites up by 230% and scenic parks by over 120% [4] - The demand for night-time dining, especially for snacks, barbecues, and other late-night food options, has led to a new growth phase for restaurant chains [4][5] Group 2: Impact on Small Businesses - Small businesses like the Nanjing Water West Gate Duck Shop have reported a 30% increase in online orders since joining the platform, with weekend night orders peaking close to 90% growth [2][3] - The platform's consumption vouchers and promotional efforts have effectively boosted foot traffic and online orders, with many restaurants experiencing record sales during weekends [3][5] Group 3: Market Expansion - The platform has enabled brands like Kuafu Fried Skewers to achieve significant sales growth, with night-time orders doubling and actual revenue increasing by approximately 30% [5] - There is a notable increase in orders from lower-tier cities and rural areas, indicating a successful penetration into previously underserved markets [5]

Core Viewpoint - The recent regulatory talks with major food delivery platforms have not significantly reduced promotional activities, as evidenced by continued high order volumes and sales for many merchants despite the discussions aimed at curbing excessive competition [1][9]. Group 1: Market Dynamics - On July 18, the State Administration for Market Regulation held talks with major platforms like Ele.me, Meituan, and JD.com, urging them to standardize promotional behaviors and engage in rational competition [1][7]. - Merchants reported that sales on July 19 were comparable to the previous week, indicating that the promotional activities were still in effect despite regulatory pressure [1][6]. - The platforms continued to issue significant discounts and coupons, with Meituan offering various food and beverage vouchers, and other platforms like Taobao and JD.com also providing substantial discounts [2][3]. Group 2: Competitive Landscape - The competition among food delivery platforms remains intense, with Ele.me gaining a larger market share at the expense of Meituan, while JD.com is also increasing its presence [10][11]. - Merchants noted that the revenue from Ele.me has surpassed that of Meituan, with Ele.me accounting for 49.7% of their delivery income, while Meituan's share has dropped to 36.9% [10]. - The ongoing promotional strategies reflect a "subsidy inertia," where platforms continue to offer discounts to retain users and maintain order volumes, despite regulatory calls to reduce aggressive pricing [9]. Group 3: Regulatory Impact - The regulatory body emphasized the need for platforms to avoid predatory pricing and adhere to laws governing e-commerce and fair competition [7][8]. - Legal experts highlighted that if platforms continue to offer products below cost to eliminate competition, it could be classified as unfair competition [8]. - The regulatory discussions have not yet led to a clear framework for enforcement, allowing platforms to navigate around the rules through combined discounts [9].

Core Viewpoint - Meituan Waimai is focusing on food safety innovation through transparency, empowerment, and co-governance, aiming to enhance food safety management for merchants and engage in multi-party collaboration [1][4]. Group 1: Food Safety Strategy - Meituan Waimai has established a "transparent, empowering, and co-governing" approach as the core philosophy for food safety, leveraging data, AI algorithms, and situational understanding [2][4]. - The initiative "Mingchu Liangzao" (Clear Kitchen) was launched to break the "information black box," with a live streaming system for merchant kitchens implemented since September 2018 [2][3]. - A total of 50 million yuan in hardware subsidies has been allocated to encourage small merchants to showcase their kitchens, with nearly 1,000 merchants already receiving support [2]. Group 2: Merchant Empowerment - The "Raccoon Kitchen" business was incubated to explore reliable takeaway infrastructure for the restaurant industry, ensuring full traceability and transparency in food processing [3]. - Meituan Waimai aims to help over 10,000 restaurant merchants upgrade their quality through 1,200 "Raccoon Kitchens" over the next three years [3]. - By the end of 2024, Meituan plans to establish over 10,000 satellite stores focused on takeaway services, with "Mingchu Liangzao" as a fundamental infrastructure [3]. Group 3: Collaborative Safety Initiatives - Meituan is conducting "Anxin 365" food safety public training in collaboration with regulatory authorities to enhance food safety awareness among restaurant staff [3]. - The company has initiated regular inspections across the country, having conducted checks on over 200,000 merchants since 2025 to verify the authenticity of store addresses and hygiene conditions [4]. - Meituan emphasizes the need for multi-party collaboration and continuous investment in food safety as a systematic project [4].

Group 1 - The core initiative "Head Matters" launched by Ele.me aims to encourage delivery riders to wear helmets for safety, with cash rewards ranging from 300 to 500 yuan for top performers during a one-month pilot period [1][2] - Statistics indicate that wearing a safety helmet can reduce the risk of head injuries by 60%-70%, highlighting the importance of helmets as a protective measure for riders [2] - The program seeks to shift riders from passive compliance to active participation in safety practices, rewarding those who meet attendance and helmet-wearing criteria [2][3] Group 2 - Ele.me is committed to enhancing rider safety through a comprehensive safety system that includes proactive risk identification, real-time alerts, and layered management [2] - The introduction of AI technology, including the "Xiao E" AI assistant, aims to improve navigation and safety for riders, while smart helmets equipped with features like voice assistance and emergency SOS functions serve as digital safety partners [2] - The "Community Hero" first aid teams, formed by certified riders, will act as emergency responders in communities, further promoting safety and preparedness [3] Group 3 - The "Safety Journey" initiative plans to conduct over 10 million safety training sessions for riders, focusing on skill enhancement and safety awareness through collaboration with various stakeholders [3]

Group 1 - The core viewpoint of the articles emphasizes Meituan's commitment to enhancing the welfare and income of delivery riders, aiming to establish the profession as a "good job" with decent income, flexible hours, and reliable benefits [1][2] - Meituan's CEO Wang Puzhong stated that the company will ensure that the income level of riders remains at the forefront of blue-collar jobs, encouraging them to work energetically and look forward to a better life [1] - The company announced plans to promote pension insurance subsidies nationwide, which are expected to cover over one million delivery riders [1] Group 2 - Meituan will build 1,000 "Rider Homes" over the next three years, in collaboration with the All-China Federation of Trade Unions, to support delivery riders across the industry [2] - The first "Rider Home" was inaugurated in Wuhan, with additional locations planned in various provinces including Jiangsu, Yunnan, Liaoning, and Guangdong [2] - By the end of this year, more "Rider Homes" are expected to be established to provide support for frontline delivery riders [2]